Maintenance Clients Research Articles

The Influence of Elevator Maintenance Program on Customer Satisfaction Based on Multi-Level Grey Relational Analysis

Customers are the bedrock of any business and the driving force behind its growth. As the disparities in manufacturing costs, product quality, and management systems between competing companies narrow, meeting customer expectations, increasing customer satisfaction with the company, and exceeding customer expectations has become a robust measure for businesses seeking to increase their competitiveness. While advanced manufacturing technologies or technological processes are easily replicated or even surpassed, the soft power required to gain customer satisfaction takes ongoing investigation and accumulation. This needs firms to raise their level of customer satisfaction in order to continue constructing an enterprise-specific culture that promotes enterprise development and profitability. The subject of this study is elevator maintenance customers. It employs a method known as multi-level grey relational analysis to integrate the features of customer wants in this business in order to develop an assessment system for elevator maintenance customer satisfaction. Second, collect relevant data via a customer happiness questionnaire survey of the elevator company's maintenance clients, analyze and assess the customer satisfaction data, and lastly, recommend improvement ideas based on the analysis results.

Aftercare/Relapse Prevention and the Self-Help Movement

This paper presents the background and initial experiences of a treatment evaluation involving self-help techniques and principles as a means of providing aftercare services for stabilized methadone maintenance patients. It describes the Clinically Guided Self-Help (CGSH) model, which focuses on community reintegration and places emphasis on social network components following a period of primary treatment and demonstrated client stability. From our experiences, we have identified needs and issues that are of concern to stabilized clients, and we have distilled a paradigm for responding to these in a self-help group format. The model permits clients to establish their own agenda of interests and, guided by staff, to engage in a process geared toward maximum participation of their part. The model is clinically based in that staff and participants are engaged in working on present adjustment concerns. The overall goal of the investigators is to generate the prerequisite skills for successful adaptation of self-help concepts and techniques to the particular needs and interests of individual methadone maintenance programs and clients.

Changes in attitude toward methadone.

Staff and client attitudes toward heroin users and toward maintenance and abstient clients were assessed in 1970 and again in 1973. On each occasion there was striking agreement between the ratings made by staff and client groups. Abstinent clients were rated by all groups as significantly more effective and more responsible than either maintance clients or heroin users; maintenance clients were rated as more conservative, self-conscious, and self-effacing than were the other groups. While heroin users and abstinent clients were characterized similarly in the two rating periods, raters in the 1973 survey viewed methadone hydrochloride clients as more passive and less inclined to undertake adult responsibilities than was true of raters in the 1970 survey.