The relevance Due to constantly changing market conditions, high decision-making speed, multitasking and the need to reduce risks, more and more modern approaches are required in the organizational activities of enterprises. Currently, companies have begun to actively migrate to the digital space, creating and developing their information systems with remote access support. According to the survey results of the TAdviser portal, 35 % of companies have transferred more than 50 % of their employees to a remote or hybrid work format. Another 18 % of respondents shared that in their companies 25 % to 50 % of employees work remotely. However, the control of robotic systems requires periodic monitoring. To manage such platforms, enterprises need to create interfaces and provide them with remote access. Therefore, using a chatbot as an interface for remote access to mobile robots can provide an alternative solution to this problem. The use of chatbots provides user service around the clock, which allows you to instantly receive the necessary information, collect data and automate the process of interaction between the user and the robot. Aim of research The main aim of the research is to explore the possibility of using a chatbot to provide remote access to inaccessible or hard-to-reach places for humans. Design and create an information system for research. Research methods To achieve the study aim, it was decided to conduct a physical simulation. A certain technical composition for the mobile platform was chosen and a chat bot was written to interact with the robot. Results A chatbot has been developed and manufactured with which you can control the movement of the robot and connect to its camera. It was decided to use Python as the main programming language. The platform for the implementation of the information product is Telegram, which is multiplatform, its versions are available for iOS, Android, Windows, Linux. In addition, it is possible to use the messenger through a web browser.