BackgroundStrict environmental regulations have been recognized for phenolic wastewater treatment due to toxicity of the phenolic compounds. In this study, solvent extraction of a phenolic wastewater was investigated via a liquid-liquid membrane contactor system. MethodsPorous poly(vinylidene fluoride-co-hexafluoropropylene) (PVDF-HFP) hollow fiber membranes were modified by coating an ultra-thin layer of hydrophobic surface modifying macromolecule (SMM). The membranes were characterized by various tests such as SEM-EDS, nitrogen permeation, overall porosity, contact angle and critical water entry pressure (CEPw). Significant findingsFrom SEM, an open structure with combination of finger-like and sponge-like structure was produced. The membrane exhibited high surface hydrophobicity (water contact angle of 109°) with good wetting resistance, overall porosity of 82% and mean pore size of 18 nm. From response surface methodology (RSM), the maximum phenol extraction flux of 2.02 × 10−3 kg/m2s was estimated by the model at the optimum process variables as phenol concentration of 448 mg/L, feed temperature of 42 °C, aqueous phase flowrate of 196 mL/min and organic phase flowrate of 117 mL/min. The coefficient of determination (R2) of 0.972 showed a close proximity between the model and the experimental data. The membrane showed a reasonable flux that can be a favorable alternative for industrial phenolic wastewater treatment.