BackgroundThe provision of healthcare to those in homelessness often fails to consider what is important to those receiving care. Using an ethnographic approach grounded in a social constructivist research paradigm, this study aimed to explore the perspectives of homeless service users in Dublin, Ireland on their priority health and healthcare needs. MethodsActive participant observations and informal interviews were conducted with 74 adult clients attending a low-threshold primary care and addiction service between October, 2022 and April, 2023. Participants were selected using purposive, critical case sampling; clinic medical or operations staff identified adult homeless clients of sound mental capacity with whom they had an established rapport. Field note data were collected, anonymised, and analysed using inductive thematic analysis in accordance with the Declaration of Helsinki and the researchers’ institutional Research Ethics Committee. All participants gave informed verbal consent. FindingsClients’ priority concerns relate to their mental health and personal safety, strengthening ties with children and families, finding a sense of purpose, and alleviating physical pain. These challenges are acute both prior to and during experiences of homelessness, coupled with disproportionately high levels of grief, fear, isolation, and fatigue. In terms health services, clients value accessing primary care and harm reduction in a social environment where positive exchanges with friends and providers take place. Conversely, barriers to accessing mental health and addiction services persist including the internalised belief that one is beyond help, lack of access to information on available services and their entry requirements, and lingering stigma within a health system that treats addiction as separate to health. InterpretationHealth initiatives recommended by homeless service users to improve their lives and conditions include the provision of more/more acceptable single occupancy housing, refuge spaces, mental health and parenting supports, residential addiction treatment, and meaningful social activities. Study limitations include the obtention of data from a single site and from only English speakers. FundingThe authors received no specific funding for this work.
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