This article aims to fill the gap and analyze citizen involvement in developing and transitional democracy, focusing specifically on Albania, a country in the Western Balkans. The objective of this article is to examine the models, trends, obstacles and opportunities offered by citizen participation, as well as to evaluate the determinant factors and their impact on the transformative processes of democratization and the fragile development of Albania. The article explores the participation of citizens in the decision-making process, and their role in policy-making and democratic decision-making and tries to understand how citizens can be more actively involved in the decision-making process and how this involvement can increase the legitimacy and effectiveness of policies. In this study, we use qualitative and quantitative methods to analyze existing practices of citizen involvement in the decision-making process at different levels of local and central government. We focus on the tools and mechanisms that can be used to encourage the involvement of citizens in the decision-making process. The results of this study aim to provide recommendations for policymakers and practitioners at different levels of government to improve the involvement of citizens in the process of decision-making. In conclusion, through these recommendations, we aim to help increase transparency, responsibility and legitimacy of decision-making processes and create an environment where citizens feel involved and heard in decision-making that affects life. Received: 8 March 2024 / Accepted: 13 June 2024 / Published: 02 July 2024