Car sharing contributes to reducing emissions, resource depletion, and land take, by promoting more efficient use of vehicles that on average sit idle 96% of the time. But consumer adoption remains limited. User segmentation studies can inform efforts to mobilize potential users to join car sharing, and to anticipate what their needs and usage characteristics will be. This paper proposes a comprehensive segmentation method based on socio-demographic variables, which reveals differences in preferences for car sharing platform type, usage characteristics and societal outcomes of car sharing use. To do so, we apply a three step Latent Cluster Analysis to a nationwide sample of active car sharing users. This method results in a set of user segments that reflect distinct life phases, with different needs in terms of the frequency and type of trips made by car sharing. This is reflected in different preferences for car sharing platform types, as the likelihood to use peer-to-peer car sharing as opposed to business-to-consumer car sharing differs by user segment. The segments do not differ substantially in their motivations for engaging with car sharing. Yet, environmental motivations for car sharing outrank financial motivations, while social motivations play no substantial role. The clusters do show substantial differences in the changes in car ownership that occur while being an active car sharing member as well as the likelihood to use car sharing in place of a private car rather than public transport or walking and biking. We conclude that a comprehensive segmentation method based on socio-demographic variables provides actionable insights for upscaling car sharing adoption, as well as targeting specific user segments in order to optimize societal outcomes from car sharing use.
Read full abstract