Land Office Research Articles

PERLINDUNGAN HUKUM PEMEGANG HAK ATAS TANAH TERHADAP PERBUATAN MELAWAN HUKUM TERBITNYA SERTIFIKAT GANDA

The guarantee of legal certainty regarding land rights has been regulated in Law Number 5 of 1960 concerning Basic Regulations on Agrarian Principles (UUPA). Especially in Article 19 of the UUPA in ensuring legal certainty, the Government holds land registration throughout Indonesia and the issuance of proof of land rights, namely Certificates. In reality, disputes or legal cases often arise over the issuance of double certificates on the same land plot issued by the local Land Office which results in losses for land rights holders. The formulation of the problem in this study is how the civil responsibility of the land office for the double certificate dispute and how to protect the legal protection of the land right holder for the double certificate dispute. The type of research used in this study is normative juridical with a legislative, conceptual, and case approach. The source of legal materials in this study is secondary data consisting of primary, secondary, and tertiary legal materials using the technique of collecting legal materials, namely literature studies. The result of this study is the civil responsibility of the land office for court decisions that have permanent legal force for dual certificate disputes, namely recording and/or changing the recording of certificates that are declared valid and/or do not have legal force. There is no compensation in material form from the Land Office to the holder of land rights whose certificate has been declared valid by a court decision that has permanent legal force. Legal protection of land rights holders in a dispute over multiple certificates can be carried out by canceling one of the certificates made by the authorized Head of the Land Office and/or the aggrieved party files a civil lawsuit on the basis of unlawful acts through the competent district court in accordance with the applicable legal provisions.

The Ones and Zeros of Carbon Capture

Leading services companies and specialty software firms alike have launched various tools and digital suites to assist carbon capture and storage (CCS) project operators with everything from ideal siting of facilities and pipelines to the efficient operations and around-the-clock monitoring of those facilities. CCS holds the promise of big business if industry can efficiently and economically operate at scale the slate of planned facilities. Oil and gas companies have been making investments in the space with aims to become leaders in a segment—ironic since the petroleum business is also one of the emitters of CO2 into the atmosphere. Last month, supermajor ExxonMobil executed the largest offshore CO2 storage lease in the US with the Texas General Land Office. The 271,000-plus-acre site complements the onshore CO2 storage portfolio ExxonMobil is developing and further solidifies the US Gulf Coast as a CCS leader, according to the operator. In an October 2024 report, the US Department of Energy (DOE) issued a draft strategy for carbon management technologies through 2030, stating that carbon capture and direct air capture are “essential” to achieving net-zero greenhouse gas emissions by 2050. The report says CCS projects will grow dramatically over the next decade and beyond, adding that 18 CCS facilities are operating now in the US. DOE’s near-term CCS strategy through 2030 incorporates focusing research, development, demonstration, and deployment funding on priority use cases; building out CO2 transportation and storage infrastructure where it likely will be needed most in the future; supporting the implementation of effective and evidence-driven policies and regulations related to carbon management at other federal agencies; engaging communities and workers to ensure projects deliver benefits and mitigate potential risks to public health and the environment; and supporting climate diplomacy efforts to accelerate the adoption of carbon management at scale globally in a way that aligns with the Paris Agreement. “DOE is funding a variety of technologies to assist in decarbonization in the industrial and power sectors,” the report explained. “These approaches include carbon management as well as electrification, fuel switching, materials substitution, efficiency, and other emissions-reductions measures. In parallel, DOE is working to envision and develop transformative emissions reductions approaches that will create new options in the long term.” The US government has been an active participant in making funding available for the advancement of CCS technologies. In 2024 alone, almost $3.5 billion was made available between two separate programs—CCS large-scale pilot projects ($937 million) and CCS demonstration projects ($2.5 billion)—as part of the Bipartisan Infrastructure Law. In June 2023, ceremonial shovels were plunged into the dirt in Ector County, Texas, to mark the start of construction for the largest direct air capture facility in the world, designed to capture 500,000 metric tons of CO2 from the atmosphere every year. Occidental subsidiary OnePointFive’s $1-billion Stratos project is located on a 65-acre site made up of a network of air contactors, pellet reactors, a centrifuge, and a calciner—all known components that operate in other industries.

Peranan Motivasi Prososial dalam Memediasi Pengaruh Motivasi Teori Penentuan Nasib Sendiri terhadap Berbagi Pengetahuan

This study uses a quantitative method with a descriptive and explanatory survey approach. The study was conducted at the Kampar Regency Land Office, with the aim of testing the role of prosocial motivation in mediating the influence of motivation based on self-determination theory on knowledge sharing. The population of this study consisted of all employees of the Kampar Regency Land Office, with a total of 144 people. Based on this population size, according to the Krejcie and Morgan (1970) table, the sample size for this study was 103 people. The sampling method used in this study was Systematic Random Sampling. All respondents will be used to obtain primary data related to the variables, which will be collected through a questionnaire with a Likert scale of 1-5 points. All data obtained were analyzed using Structural Equation Modeling (SEM) with the Smart PLS 3.0 analysis tool. The results of the study indicate that self-determination motivation does not have a significant effect on knowledge sharing, self-determination motivation has a significant positive effect on prosocial motivation, prosocial motivation has a significant positive effect on knowledge sharing, and prosocial motivation mediates a significant positive effect of self-determination motivation on knowledge sharing.

LEGAL CERTAINTY OF NOTARY AUTHORITY IN ISSUING A CERTIFICATE OF INHERITANCE RIGHTS BASED ON INDONESIAN POSITIVE LAW

The issuance of Article 111 of the ATR Regulation No. 16 of 2021 regarding the authority of a notary in issuing a Certificate of Inheritance has caused a polemic because it is considered contrary to the provisions of Law No. 2 of 2014 that raises questions regarding legal certainty in it because legal certainty in a land registration system is an absolute thing. The purpose of this study is to examine the vertical consistency regarding the intended rules. This research uses a conceptual approach and statutory approach. The type of data in this study is secondary data. This research proves that Article 111 Paragraph (1) letter c. number 5 ATR Regulation No. 16 of 2021 remains vertically consistent with Article 15 UUJN No. 2 of 2014 jo. with Article 18 of Law No. 30 of 2004. It also provides legal certainty for notaries, land offices, and all heirs.

The Influence of Employee Performance and Quality of Public Service Land Office at the District Konawe Selatan

This study aimed to examine and explain the influence of team member performance and service quality on public satisfaction at the Konawe Selatan District Land Office. This study used a survey approach with an explanatory research design. Data were collected cross-sectionally through a questionnaire. The population of this study consisted of people who received services at the Konawe Selatan District Land Office, with a sample of 70 people. Multiple Linear Regression Analysis was used to test the hypothesis. The results showed that team member performance positively and significantly influenced public satisfaction. In addition, service quality also positively and significantly influences public satisfaction. Simultaneously, team member performance and service quality significantly influenced public satisfaction. Thus, it can be concluded that improving team member performance and service quality, as reflected through service orientation and physical aspects, positively and significantly contributes to increasing public satisfaction. This can be seen from various factors such as requirements, procedures, completion time, costs/rates, product specifications, implementer competence, implementer behaviour, complaint handling, and available facilities and infrastructure.

Pengaruh High Perfomance Human Resource Management Practices Terhadap Organizational Citizenship Behavior Yang Dimediasi Work Engagement

This study uses a quantitative method with a descriptive and explanatory survey approach. The research was conducted at the Land Office of Kampar Regency, with the aim of examining the effect of high-performance human resource management practices on organizational citizenship behavior (OCB) mediated by work engagement. The population of this study consists of all employees of the Land Office of Kampar Regency, totaling 144 people. Based on this population size, according to the Krejcie and Morgan table (1970), the sample size for this study is 103 people. The sampling method used in this study is Systematic Random Sampling. All respondents will be used to collect primary data related to the variables, which will be gathered through a questionnaire with a 5-point Likert scale. The high-performance HR practices variable is measured using indicators from Wei et al. (2011). The work engagement variable is measured using indicators from Schaufeli and Bakker (2004). Organizational citizenship behavior is measured based on the OCB-C Checklist by Spector, P. E., Bauer, J. A., & Fox, S. (2010). All data collected will be analyzed using Structural Equation Modeling (SEM) with the Smart PLS 3.0 analysis tool. This study found that (a). High-performance HR practices have a positive effect on organizational citizenship behavior; (b). High-performance HR practices have a positive effect on work engagement; (c). Work engagement has a positive effect on organizational citizenship behavior; and (d). Work engagement mediates the effect of high-performance HR practices on organizational citizenship behavior.

Mediasi Pemberdayaan Psikologis pada Pengaruh Kepemimpinan Pemberdayaan terhadap Berbagi Pengetahuan

This study uses a quantitative method with a descriptive and explanatory survey approach. The study was conducted at the Kampar Regency Land Office, with the aim of testing the mediation effect of empowerment leadership on the relationship between psychological empowerment and knowledge sharing. The population of this study consisted of all employees of the Kampar Regency Land Office, with a total of 144 people. Based on this population size, according to the Krejcie and Morgan (1970) table, the sample size for this study was 103 people. The sampling method used in this study was Systematic Random Sampling. All respondents will be used to obtain primary data related to the variables, which will be collected through a questionnaire with a Likert scale of 1-5 points. All data obtained will be analyzed using Structural Equation Modeling (SEM) with the Smart PLS 3.0 analysis tool. This study found that (a). empowerment leadership has a significant positive effect on knowledge sharing; (b). empowerment leadership has a significant positive effect on psychological empowerment; (c). psychological empowerment has a significant positive effect on knowledge sharing; (d). psychological empowerment mediates the effect of empowerment leadership on knowledge sharing. This study uses a quantitative method with a descriptive and explanatory survey approach. The study was conducted at the Kampar Regency Land Office, with the aim of testing the mediation effect of empowerment leadership on the relationship between psychological empowerment and knowledge sharing. The population of this study consisted of all employees of the Kampar Regency Land Office, with a total of 144 people. Based on this population size, according to the Krejcie and Morgan (1970) table, the sample size for this study was 103 people. The sampling method used in this study was Systematic Random Sampling. All respondents will be used to obtain primary data related to the variables, which will be collected through a questionnaire with a Likert scale of 1-5 points. All data obtained will be analyzed using Structural Equation Modeling (SEM) with the Smart PLS 3.0 analysis tool. This study found that (a). empowerment leadership has a significant positive effect on knowledge sharing; (b). empowerment leadership has a significant positive effect on psychological empowerment; (c). psychological empowerment has a significant positive effect on knowledge sharing; (d). psychological empowerment mediates the effect of empowerment leadership on knowledge sharing.

IMPLEMENTATION OF BOOKING INVENTORY AND REPORTING REGIONAL OWNED GOODS

Regional property administration is one of the scopes of regional property management, where bookkeeping, inventory, and reporting are a series of activities in the administration of regional property in accordance with the provisions of laws and regulations. Administration of regional property in order to create administrative orders, including compiling reports on regional property that will be used as material for preparing balance sheets of government agencies that provide data so that the implementation of regional property management can be carried out effectively. This study aims to determine the application of opening, inventory and reporting of regional property based on Minister of Home Affairs Regulation No. 47 of 2021 at the Office of the Regional Housing, Settlement and Land Office of North Sulawesi Province. The method used in this study is qualitative descriptive. The results showed that the application of bookkeeping, inventory and reporting of regional property at the office of the Housing, Settlement and Land Office of North Sulawesi Province was in accordance with the Minister of Home Affairs Regulation Number.47 Year 2021 concerning Procedures for Implementing Bookkeeping, Inventory and Reporting of Regional Property.

Assessing and Improving Land Use on Saint Martin Island, Bangladesh: Insights from a Comprehensive Survey

Saint-Martin Island, the only coral island of Bangladesh, covers an area of 8 square kilometers and is a popular tourist destination. Despite its small population of approximately 8,000 residents, effective land utilization is crucial for improving the island's economic condition. With growing population pressures and limited land availability, scientific land use planning becomes essential. This research aims to develop a comprehensive land use plan by conducting a detailed land use survey of Saint-Martin Island. A plot map was obtained from the local land office, and an onsite survey was performed to assess current land use practices. The analysis revealed that a significant portion of the land remains unused, with only 0.6% designated for farming. The majority of residents live in shanties, and multi-storied buildings are rare. Additionally, the number of educational institutions is insufficient. The study highlights the need to cease overexploitation of natural resources and convert unused lands into farmland. A strategic plan for agriculture, fishing, and sustainable resource use is recommended to ensure long-term sustainability and economic development.

Factors Influencing Peri-Urban Land Development in Ethiopia: Evidences from Assosa City

Like other developing countries, Ethiopia has adopted its land administration system (LAS) based on socio-economic, environmental, and administrative circumstances to allocate and use the land. However, the two ineffective lines of urban and rural land tenure guidelines and legal frameworks play a surprising strategic role in access to land and peri-urban land development. Comprehensive land policies are prospects for today's peri-urban areas to become tomorrow's huge cities. This paper aims to investigate the factors influencing peri-urban land development in Assosa Town and indicate the design of effective LAS. A mixed research approach was employed, and data was collected from both primary and secondary sources. The sample respondents were selected using purposive sampling techniques and descriptive and inferential statistical data analysis methods were employed. The findings revealed that bifurcated and ineffective legal and institutional frameworks, limited public-private participation, and technical constraints adversely affect peri-urban land development. The dichotomized land use development has neglected urban fringe areas and contributed to the prevailing negative peri-urban land developments. Development resulted with limited access to serviced land and deprived of land development permit. <i>Following this, peri-urban landholders became a crucial contributor to the development of peri-urban land in a negative manner.</i> Almost all sampled households developed their land contrary to the legal frameworks and standards. The estimated results of the binary logit model indicate that several factors influence peri-urban land development, including sex, monthly household income, access to official land and land information, land disputes, the alternative land development tool, and institutional integration. It is recommended to have an all-in-one land policy and administration strategy to promote sustainable development in the study area and beyond.

Urban agrarian reform: opportunities and challenges for land rights among low-income communities

Agrarian reform has typically focused on the redistribution of land in rural areas, specifically targeting farmers and agricultural tracts of land. This study explores the potential for agrarian reform in urban settings and the challenges facing low-income individuals in acquiring land rights essential to adequate housing. Using statutory and theoretical perspectives demonstrates that ample opportunities still exist for urban agrarian reform to take hold via the expropriation of state-owned land and land whose rights have lapsed. Public land that has not been dedicated as a waqf or even recognized as government property and historic land rights where the building rights expired and without any application to extend those rights present empirical reform opportunities. Despite these opportunities, urban land rights remain a contested space. Many poor people live on untitled land because such a thing is considered disputed by public authorities. Conflicts arise from the physical duration of inhabitants' occupation, which is in severe contrast to claims found with entities holding either outdated or inadequate property documentation. The official bodies, particularly the Land Office, are hesitant to issue land certificates due to these conflicts. The uniqueness of this research lies in its focus on urban land reform and its implications for the poor, thus highlighting a gap in existing literature that focuses largely on rural settings. This important research study depends on the emerging need for appropriate and certain housing options in cities. The importance of this study to the discipline is that it fosters the application of national land law principles, namely equity, legal certainty, and practicality, to disputes over urban land, providing a framework for a fairer distribution of land rights.

THE LEGAL STATUS OF UNCERTIFIED LAND IN INDONESIA: CHALLENGES AND PATHWAYS TO OWNERSHIP CERTIFICATION UNDER AGRARIAN LAW

Every individual has the right to private property, and these rights cannot be taken arbitrarily. Before the enactment of the Basic Agrarian Law (UUPA) in Indonesia, a dualism in agrarian regulations existed, leading to various forms of land tenure. One such form is "girik," a document associated with generational land ownership, often without an official land certificate. Girik land is typically inherited and lacks formal certification, creating potential legal complications. This research employs normative juridical methods, focusing on secondary data to examine the legal status of girik as land ownership evidence under Indonesian agrarian law. The study addresses two key questions: (1) What is the legal standing of girik as proof of land ownership under Indonesian agrarian law? and (2) How can the status of girik land be converted into a formal certificate of ownership? Findings reveal that the UUPA does not recognize girik as valid proof of ownership, as confirmed by Supreme Court Decision No. 34/K/Sip/1960. The research underscores the importance of formalizing girik land to prevent future legal disputes.

Pendaftaran Tanah Sistematis Lengkap Tanah tanpa Sertifikat sebagai Upaya untuk Mempercepat Reforma Agraria di Wilayah Kantor Pertanahan Kabupaten Tapin

To achieve nationwide land registration in Indonesia, despite regulatory support, systematic challenges persist in expediting the process known as Complete Systematic Land Registration (PTSL). These hurdles may impede the fulfillment of the mandate outlined in Article 19(1) of Law No. 5 of 1960. The research conducted is of a normative legal nature, focusing on legal norms, aligning with Peter Mahmud Marzuki's definition of legal research as inherently normative. The findings on Complete Systematic Land Registration in the Tapin Regency Land Office Area indicate that unregistered land owners face uncertainty and lack legal protection until their land is officially registered. Although Indonesia's land registration publication system allows for objections or lawsuits, legal certainty and protection are only guaranteed post-registration. The government aims to enhance certainty and protection through the PTSL program, emphasizing the importance of land certificates. However, despite serving as legal evidence of ownership, these certificates are not absolute in legal proceedings and can be subject to civil, criminal, or administrative challenges due to Indonesia's adversarial land registration system.

Default in Payment in Land Sales That Have Been Registered at the Land Office (A Study of Court Decision Number 15/Pdt/2022/PT.Bdg.)

This research discusses default in the payment of land purchase using a home ownership credit as a basis for canceling a sale that has been registered at the land office, based on the Court Decision Number 15/Pdt/2020/PT.Bdg. In this case, the bank disbursed the credit according to the credit agreement between the buyer and the bank, which should have been paid to the seller by the buyer. However, since the money was not paid despite the transfer of rights being registered at the Land Office, the seller suffered a loss due to the buyer's default. This default can create new legal problems if not promptly resolved through the court. The research method used is doctrinal legal research, based on legal doctrines and applicable laws and regulations. The research typology used is descriptive-analytical. This method describes the applicable laws and regulations and relates them to legal theories and the practice of positive law relevant to the issue. This research focuses on whether a default can annul a land sale that has been registered with the land office and the differences between default and unlawful acts in canceling an engagement based on applicable regulations. The result of this research is that the transfer of land can be annulled by proving that a default has indeed occurred through a judge's decision in accordance with Article 1266 of the Civil Code.

The position of the PPAT Deed in its function as a means of evidence and its registration contains juridical defects

Sale and purchase is an agreement that is made by an authentic deed made by a Land Deed Official (PPAT) which has perfect evidentiary power As an authentic deed, a PPAT deed must fulfil the procedures for making a PPAT deed as prescribed by law and other regulations. Making a PPAT deed must be made by an authorised official, namely a PPAT, because a PPAT deed made before a PPAT has a function as evidence and also as a condition for registration by a PPAT. The purpose of the research is to find out how the position of a PPAT deed made before a PPAT has evidentiary power as evidence for the parties and becomes a condition of registration of the deed if it contains juridical defects. The author conducts research with normative juridical research methods, descriptive analytical research typology, and qualitative data analysis techniques. Based on the results of the research, it is concluded that the PPAT deed has two functions, namely as evidence of certain legal acts regarding land rights and as a registration tool for changes in land registration data. When there is a transfer of land rights, the function of the PPAT deed as a registration tool is completed and leaves the PPAT deed as evidence of legal acts. The function of the PPAT deed is that it must be a requirement so that the transfer of land rights can be registered at the land office in accordance with the regulations regarding land registration and the implications of the juridical defects of the PPAT deed in the Decision result in the legal actions carried out, namely the sale and purchase, having no legal effect, the Sale and Purchase Deed is considered never to have been born even though it has been registered before, it has implications for the land office which requires to restore land rights. because it was previously registered by the land office to return to what it was before the Sale and Purchase Deed was born.

Pengaruh budaya organisasi dan pengalaman kerja terhadap kompetensi dan kinerja pegawai di Kantor Pertanahan Kabupaten Musi Rawas

This study aims to analyze the influence of organizational culture and work experience on the competence and performance of employees at the Land Office of Musi Rawas Regency. The research sample consisted of 31 respondents, with data collected through questionnaires. Data analysis was conducted using quantitative methods, employing both simple and multiple linear regression techniques. The results of the study show that organizational culture has a significant impact on employee performance. Work experience also significantly influences employee performance. Additionally, the study found that organizational culture and work experience partially affect employee competence. Simultaneously, organizational culture and work experience significantly impact both employee performance and competence. The implications of this research emphasize the importance of developing organizational culture and enhancing work experience as efforts to improve employee competence and performance in the workplace.

Legal Remedies For Applicants For Land Registration Due To Inheritance That Has Been Distributed Inheritance But Rejected By The Land Office (Study In Blitar Regency)

The inheritance is agreed to fall to one heir, then the registration of the transfer of rights to the land can be directly made to one heir who has been determined. However, the fact that the land registration that must be taken by the heirs is different from the rules listed in Article 42 paragraph (4) of PP No. 24 of 1997. The Land Office does not accept applications for registration of transfer of inheritance as stipulated in Article 42 paragraph (4) PP land registration, so that the registration of the land must be registered first to all heirs, after which a deed of Division of Joint rights (APHB) is made for the refusal, of course, there will be legal consequences for the applicant. The problem in this study is a legal remedy for applicants for land registration because of inheritance that has been the division of inheritance but rejected by the Land Office and how the legal protection for applicants for land registration because of inheritance that has been the division of inheritance but rejected by the Land Office. This type of research is normative legal research. The method of approach uses a legislative and conceptual approach. Data sources come from primary and secondary sources of law. The results of this study indicate that legal remedies for applicants for land registration due to inheritance that has been the division of inheritance but rejected by the Land Office the factors that affect the inadmissibility of the registration of the transfer of land rights due to inheritance based on APHW are ignorance of service counter employees about the rules of registration of the transfer of land rights due to inheritance based on APHW, namely Article 42 paragraph (4) of Government Regulation No. 24 of 1997 on Land Registration. There has been no direction from the superior to the Front Office related to the National Land Agency circular on instructions for registration of transfer of Rights due to inheritance, probate grants and distribution of rights with B/HR number.02/1012/IV / 2023 dated April 13, 2023. Alternative efforts that can be made by the parties so that the registration of the transfer of rights due to inheritance based on APHW can be applied, can be done by a notary/PPAT or from the applicant himself. Efforts that can be done by a notary/PPAT one of them by filing a complaint related Land Office.

Monitoring of Open-Pit Mining Areas Using Landsat Series Imagery (1984–2023) and Cloud Processing

While open-pit mining activities represent one of the human-derived most impactful land cover changes, these changes and the linked restoration processes can be challenging to assess. This article presents a reproducible methodology carried out with cloud processing of satellite images (Google Earth Engine (GEE)) to evaluate the evolution of open-pit mining activities and their restoration in a Mediterranean landscape. For this purpose, the calculation of the normalized differential vegetation index (NDVI) was used to obtain a quantitative parameter to monitor vegetation presence in each extractive area. To validate these results, confusion matrices were performed between the classification obtained in the study and the official land cover mapping, using randomly selected mining areas as test points, with an average accuracy of 88%. According to the methodology used, the surface of areas denuded by mining in the period 1984–2023 has fluctuated over time, with a maximum in 2005 coinciding with the peak of the Spanish construction boom, and a subsequent decrease towards the present. From these results, it can be concluded that Landsat-type data processed using GEE provide a quick and useful tool for monitoring the evolution of mining activity, including restoration trends, becoming particularly valuable for public bodies’ inspections or decision making.

Kedudukan Hukum Mahar “Sunreng” dalam Perkawinan Bugis Makassar

This study aims to determine and analyze the implementation of the provision of land dowry in marriage according to national defense law, as well as the legal protection status of ownership of land rights in marriage dowry in Tanralili District, Maros Regency. In addition, it also aims to find out and analyze legal protection for women who receive dowry land in marriage in Tanralili District, Maros Regency. In addition to field research, namely open interviews with a number of local government officials such as the Head of BPN Maros Regency, Tanralili Sub-District, Head of KUA Tanralili District, as well as questions and answers with several residents who married with land as their dowry, a literature study was also conducted (Library Research) by studying related laws and regulations, books, journals, and articles obtained through the internet. Data analysis is carried out using qualitative and normative analysis techniques. The result of this study is that the implementation of dowry in marriage of national land law is valid or permissible as long as legal certainty in terms of certificates is submitted at the time of marriage contract if and according to national land law if registered with the national land office by first proving by a deed of grant made by the Land Deed Making Officer (PPAT). And Legal protection for women who receive land, the provision of dowry in marriage in Tanralili District, Maros Regency, which is the strongest on land, is a certificate made by the local land office, further suggestion that the granting of dowry in marriage can be recognized for its implementation according to national land law.

Manajemen Komunikasi dalam Pelayanan Penerbitan Sertifikat Tanah di Kantor Pertanahan Kota Administrasi Jakarta Pusat

This research will focus on service communication, factors that support and inhibit services as well as the effectiveness of land certificate issuance service communication at the Central Jakarta City Administration Land Office. There were 7 informants who were sources in this research. Data collection techniques were carried out using library research and field research. This aims to make it easier for service users to access service information available at the Central Jakarta City Administration Land Office. (2) Factors that support land certificate issuance services at the Central Jakarta City Administration Land Office, include: the existence of regulations that make it easier, the availability of qualified human resources and personnel with integrity, the existence of technology that helps make work easier, and reform of the public service bureaucracy. implemented to reduce service time to be shorter. (3) Obstacles that are still encountered in land certificate issuance services at the Central Jakarta City Administration Land Office, namely: the status of the land is still in dispute, meaning that the issuance of land certificates must wait for legal certainty regarding the ownership of the land in question, incomplete land archives or documents, public ignorance In fulfilling the requirements for issuing land certificates, computer facilities to support public services sometimes experience errors so that service activities become hampered, and there are a handful of service officers who do not understand service SOPs. (4) The effectiveness of public services in issuing land certificates at the Central Jakarta City Administration Land Office still needs to be improved. For this reason, we have carried out various innovations through the Julapat Program (7 Quick Services) and the Landing Service, which is a service for people who do not have time to take care of land documents on weekdays and can take care of them on weekends. Apart from that, the Central Jakarta City Administration Land Office also continues to serve applicants during break times. This program aims to get closer to applicants directly and show service users that managing services is simple and cheap.