Lack Of Emotional Intelligence Research Articles

Scourge of replacing contemporary work environment with artificial intelligence (AI-dark-side): the role of capacity development in quality of work-life and organisational performance

Purpose The emergence of artificial intelligence (AI) which operates through technology and digital workspace has proven to transform organisations in recent times. However, there has been key concern over its efficiency among the workforce on how it may replace human intelligence in the contemporary work environment. This study aims to investigate the drawbacks otherwise known as the dark side of AI and its effect on employee quality of work−life and organisational performance through the lens of employee capacity development in reducing its shortcomings. Design/methodology/approach This study used a descriptive research design using a cross-sectional survey approach to administer the research instrument to 1,847 customer service officers of banks, customer agents of telecoms, customer care of retail organisations in Nigeria business environment across various units were respondents of this study, however, 862 participants were finally used. A simple random strategy was used to survey the study participants, and existing scales were adopted to form a new research instrument. A partial least square (PLS) based structural equation model (SEM) was adapted to analyse the collected data from the respondents. Findings The outcome of the study indicated that AI lacks creativity and has a negative impact on both employee quality of work−life and overall organisational performance. The outcome of the study demonstrated the drawbacks and the dark sides of AI as lack of emotional intelligence, lack of in-depth contextual knowledge, over-reliance on data quality and lack of ethical and moral decision analysis are the possible dark side of AI which adversely affect quality of work−life and overall performance of the organisations. The study concluded that it is difficult to replace human intelligence because of AI’s drawbacks and dark side. AI cannot function effectively beyond what is programmed in the system. Originality/value This study has offered a novel trajectory against the efficiency and possible benefits of AI that people are familiar with. It has changed the understanding of the researchers, policymakers and organisations that AI cannot replace human intelligence in the workplace without improvement on those established AI dark sides.

The Influence Of Emotional Intelligence And Self Efficasy On Employee Performance At The Regional Secretariat Of Kaur Regency

Lack of emotional intelligence and self efficacy will make performance not good, which is indicated by the indiscipline of employees at work. Therefore, this study aims to determine the effect of emotional intelligence and self efficacy on employee performance at the Regional Secretariat of Kaur Regency. The sample in this study was 63 people consisting of civil servants and honorary employees who worked in the Regional Secretariat of Kaur Regency. Data were collected using a Likert scale questionnaire. The data obtained were analyzed using multiple linear regression analysis, which was tested at a 95 percent confidence level. The results showed that the regression equation of the results of this study was Y = 17.075 + 0.399 X1 + 0.545 X2. This means that the level of emotional intelligence and self efficacy has a positive effect on employee performance at the Regional Secretariat of Kaur Regency. This can illustrate that if the variable level of emotional intelligence and the self efficacy variable increases, the performance of employees at the Regional Secretariat of Kaur Regency will also increase. The coefficient of determination (R2) of the research results is 54.4 percent. Thus it can be concluded that the level of emotional intelligence and self efficacy affects employee performance at the Regional Secretariat of Kaur Regency by 54.4 percent while the remaining 45.6 percent (100 - 54.4 = 45.6) is explained (influenced) by other variables outside the model research. The level of emotional intelligence and self efficacy together affects employee performance at the Regional Secretariat of Kaur Regency with a significance of 0.000 less than 0.05. This shows that an increase in emotional intelligence and self efficacy results in an increase in employee performance at the Regional Secretariat of Kaur Regency.

Navigating the Educational Landscape: Unveiling the impact of ChatGPT in Teacher-Student Dynamics

Objective: The study aims to explore the role of ChatGPT as an Artificial Intelligence tool in education, critically evaluate its performance, discuss potential problems for students, and propose enhancements to improve teacher-student relations. Method: The research utilizes secondary data gathered from various publications, including magazines, books, journals, and websites relevant to the subject. The study focuses on unveiling the impact of ChatGPT on teacher-student dynamics. Results: ChatGPT offers several advantages in education, including customized learning, constant availability, instant feedback, homework assistance, and support for language learning. It can also enhance engagement and provide consistent quality at a lower cost. However, the study identifies significant drawbacks, such as a lack of emotional intelligence, contextual understanding, and personalization. There are concerns about misinformation, over-reliance on technology, privacy, security, and inadvertent bias reinforcement. To address these issues, the study recommends implementing effective feedback mechanisms, conducting regular security audits, promoting collaborative learning environments, and continuously updating AI models. Conclusions: While ChatGPT has transformative potential in education, its implementation must be carefully managed to avoid depersonalization and reliance on AI at the expense of human interaction. The study emphasizes the importance of balancing AI with the human touch in education, ensuring ethical guidelines, and promoting digital literacy. A collaborative effort among educators, policymakers, and technologists is crucial for responsible and ethical integration of AI in education.

The ChatGPT and the future of HR: A critical review on the benefits and challenges of Al chatbots in human resource management

ChatGPT, the generative artificial intelligence (AI) tool, can be considered as a major technological revolution. The development of AI is significantly affecting various corporate operations, and ChatGPT's use in an HR context is likely to grow in popularity and significantly impact how HR professionals perform their duties. The main purpose of this paper is to investigate the potential benefits and challenges of utilizing AI chatbots in human resource management. In addition, the study looks at how their use is expected to develop over time and how companies are preparing for this technological transformation. Utilizing a systematic review methodology, the paper reviews 27 papers identified in the Scopus database published in from the year 2016 to 2023 to address the research questions. The findings of the paper show ChatGPT has several benefits for Human Resource function including automating routine HR tasks, providing insights to optimize HR strategies and decision making. At same time organization might face some potential challenges of using Chatbots, such as limited understanding of human nuances and context, lack of emotional intelligence, privacy, and security concerns. The study suggests how organizations need to prepare to confront these challenges, technological shifts, and potential future research areas. Thus, the paper contributes to the literature on the use of AI chatbots in human resource management and serves as a useful resource for organizations seeking to leverage this technology.

Artificial Intelligence in Healthcare: A Study of Physician Attitudes and Perceptions in Jeddah, Saudi Arabia.

Background Artificial intelligence (AI) in healthcare is rapidly advancing, reshaping diagnostic, prognostic, and operational tasks in healthcare institutions. The adoption of AI among physicians is varied, with concerns over job loss, medical errors, and lack of emotional intelligence. This study aimed to assess physicians' attitudes and perceptions toward AI in clinical practice in Jeddah, Saudi Arabia, and the factors affecting these attitudes and perceptions. Methodology A cross-sectional study was conducted among physicians at two major hospitals in Jeddah. An in-person digital survey consisted of questions regarding demographic characteristics, attitudes toward clinical AI, and perceptions of AI's impact on healthcare. Results Of the 205 participants, 76% agreed on the accuracy of AI systems, and 60% acknowledged their efficiency as a factor that could influence their willingness to use clinical AI. However, only 25.9% reported using these systems in the past year, with the majority, 74.1%, indicating they had never used them. Notably, there was a significant association between gender and attitude toward AI, with males being more likely to have a positive attitude (p = 0.01). Conclusions While the majority of participants recognized the potential benefits of AI in healthcare, its actual utilization was low. The findings suggest the need for increased AI-related training and education among physicians and the fostering of collaboration between computer scientists, engineers, and medical professionals to accelerate the development of clinically relevant AI tools.

The role of artificial intelligence in nuclear crisis decision making: a complement, not a substitute

ABSTRACT This article explores the nuanced interplay between artificial intelligence (AI) and human decision making in the high-stakes arena of nuclear crisis management. We argue that AI, despite its lack of emotional intelligence and experiential learning, presents unique opportunities to enhance decision-makers’ ability to navigate the complexities of nuclear crises. By juxtaposing AI's data-driven insights with human intelligence's depth in emotional and creative processes, we illustrate the complementary roles each can play in fostering empathy, understanding, and, ultimately, security dilemma sensibility (SDS). Through theoretical exploration and thought experiments on historical crises such as the Cuban Missile Crisis and the Able Archer incident, we demonstrate AI's potential in mitigating misperceptions and facilitating informed, empathetic responses that acknowledge the fears and intentions of adversaries. However, we also highlight the inherent limitations and ethical considerations of over-relying on AI, stressing the irreplaceable value of human judgment and the need for a balanced approach that leverages the strengths of both AI and human intelligence. Our conclusion underscores the importance of integrating AI as a tool within a broader strategy of crisis management that prioritises trust-building and direct communication among decision-makers to navigate the delicate dynamics of international security and diplomacy effectively.

An In-Depth Review of ChatGPT’s Pros and Cons for Learning and Teaching in Education

As technology progresses, there has been an increasing interest in using Chatbot GPT (Generative Pre-trained Transformer) in education. Chatbot GPT, or ChatGPT, gained one million users within the first week of launching in November 2022 and had amassed over 100 million active users by February 2023. This type of artificial intelligence uses natural language processing to convert it into a user. This paper presents a comprehensive analysis and review of 34 articles published on ChatGPT and its potential impact on education by utilizing the PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) methodology. This review analyzed various studies and articles to examine the strengths and limitations of GPT language models in education from 2018 to the present. The advantages of ChatGPT include its capacity to provide personalized and adaptive learning, instant feedback, and improved accessibility. However, there are potential drawbacks, such as the lack of emotional intelligence, the risk of overreliance on technology, and privacy concerns. This review suggests that ChatGPT has significant promise for education yet reinforces the necessity for further research and careful consideration of possible risks and limitations. Specifically, it pointed out potential invisible manipulations by instructing ChatGPT to answer educationrelated topics. The paper concludes by discussing the implications of ChatGPT for the future of education and emphasizing the need for further research in this field.

Public Awareness of Obesity as a Risk Factor for Cancer in Central Saudi Arabia: Feasibility of ChatGPT as an Educational Intervention.

While the link between obesity and chronic diseases such as diabetes and cardiovascular disorders is well-documented, there is a growing body of evidence connecting obesity with an increased risk of cancer. However, public awareness of this connection remains limited. To analyze public awareness of overweight/obesity as a risk factor for cancer and analyze public perceptions on the feasibility of ChatGPT, an artificial intelligence-based conversational agent, as an educational intervention tool. A mixed-methods approach including deductive quantitative cross-sectional approach to draw precise conclusions based on empirical evidence on public awareness of the link between obesity and cancer; and inductive qualitative approach to interpret public perceptions on using ChatGPT for creating awareness of obesity, cancer and its risk factors was used in this study. Participants included adult residents in Saudi Arabia. A total of 486 individuals and 21 individuals were included in the survey and semi-structured interviews respectively. About 65% of the participants are not completely aware of cancer and its risk factors. Significant differences in awareness were observed concerning age groups (p < .0001), socio-economic status (p = .041), and regional distribution (p = .0351). A total of 10 themes were analyzed from the interview data, which included four positive factors (accessibility, personalization, cost-effectiveness, anonymity and privacy, multi-language support) and five negative factors (information inaccuracy, lack of emotional intelligence, dependency and overreliance, data privacy and security, and inability to provide physical support or diagnosis). This study has underscored the potential of leveraging ChatGPT as a valuable public awareness tool for cancer in Saudi Arabia.

Emotional Intelligence and Stress among University Students in The Situation of Covid-19

Students’ life at university is very chaotic and challenging in the situation of COVID-19. Thus, investigating the stress-protective factors can potentially benefit the students and their academic life. Hence, considering Emotional intelligence (EI) may play a vital role in understanding students’ stress. The present study is very crucial as a lack of emotional intelligence in such an unstable situation of COVID-19 may lead to possible failure that can negatively impact students’ well-being and future. The main objective of the present study was to examine the link between EI and perceived stress among university students. This was done through a quantitative study of the relationship between EI and stress. A cross-sectional research design to recruit a convenience sample of students from a few public university campuses in Malaysia, with a total respondent of 213 students was used. These students were invited to complete a voluntary and anonymous 38-item online questionnaire. Self-report questionnaires, consisting of the short 16-item measure of emotional intelligence (WLEIS), and the 10-item Perceived Stress Scale (PSS) were distributed to these students. Correlation analyses were performed to examine the link between EI and perceived stress (PS). Major findings have shown that there were significant correlations between EI constructs (Self-emotions appraisal, Use of emotion, and Others-emotion appraisal) and PS. Subsequently, independent-sample t-tests showed a not statistically significant difference in mean EI and PS scores between male and female students. In conclusion, the constructs of trait, EI could be of vital importance in understanding stress among university students. The present study suggests that universities may offer EI as among measurements in the selection of their prospective students, and the management should offer a few interventions to enhance students' emotional intelligence. Future research may address controlling other personality traits associated with the Perceived Stress Scale such as anxiety and neuroticism which may be confounded with reports of perceived stress.

A Review of Emotions Makes up The Bulk of Life

The direct and indirect presence of emotions can be seen in reasoning and rationality. Ignorance of emotions, their lack of management and carelessness in expressing them can have huge costs for human beings. New research shows that lack of emotional intelligence can have devastating effects on individual and social contexts, and conversely, education and reinforcement can pave the way for great success. Emotional intelligence training can provide a good platform for individual and social development in various fields of culture. According to some experts, emotional intelligence is very important in normal life. It seems reasonable to assume that some people cannot cope well with their emotions, do not have good interpersonal relationships, have less mental health and experience less job success. The field of emotional intelligence emerged as a subject of study from the heart of scientific psychology, so educators, psychiatrists, human resources specialists and others became interested in this subject and thus, this field was developed. From the time that reputable scientific journals published articles in this field until today, journals and research articles report activities related to this field.

EVOLUTION OF FACTORS AFFECTING PSYCHOLOGICAL WELL-BEING IN THE MUNICIPAL WORK ENVIRONMENT

Employees’ wellbeing and health are very broad concepts, but different kinds of stressors are influencing them. The aim of this research is to identify the risk factors in the municipal work environment of Latgale region and to find solutions for risk reduction. The need for such research is justified by recent research in various countries, which shows that the psychosocial problems adversely affect wellbeing, productivity and health. In addition, forthcoming administrative-territorial reform in 2021 may intensify tensions. 123 employees were surveyed and surveys data were analyzed. It has been found that tension at work is caused by uncertainty about the future career prospects, overload and competition. Sometimes there is a lack of emotional intelligence, insufficient effective communication skills with colleagues and clients, and reassessment of one's affective abilities.

The Influence of Emotional Intelligence and Teacher Workload on Teacher Performance

There are still many teachers who have not been able to act professionally. Lack of emotional intelligence and motivation of teachers to complete tasks hampers teacher performance. This research was an ex post facto research. The population in the study involved 46 respondents. The techniques used to collect data are observation, interviews, and questionnaires. The instrument used in analyzing the data is a questionnaire. The data analysis method used consists of classical assumption tests and hypothesis testing. Classical assumption test consisted of residual normality test, heteroscedasticity test, multicollinearity test, and SPSS-assisted linearity test. Hypothesis testing used simple linear regression analysis and multiple linear regression analysis assisted by SPSS. The study results based on simple linear regression analysis and multiple linear regression analysis showed that (1) there was no effect of emotional intelligence on teacher performance. (2) There was an effect of workload on teacher performance with a contribution of 98%. (3) There is an influence of emotional intelligence and teacher workload on teacher performance with a contribution of 14.3%. It can be concluded that there is an influence of emotional intelligence and teacher workload on the performance of elementary school teachers.

Psychoeducation Training Intervention for Emotional Intelligence in Special School X

Special school X is a school with special education for students who have a difficulty in following the learning process, but have the potential for intelligence and special talents. Caregiver at Special School X is a team that handles children with special needs, which consists of teachers and therapists. The difficulties in controlling emotions that were experienced by the caregivers happened because of their lack of emotional intelligence. To overcome the problems, researchers conducted a training to increase emotional intelligence with psychoeducation. Psychoeducation was held in 4 sessions in 4 days. The purpose of this study is to examine the psychoeducation results of emotional intelligence development. The subjects in this study were 15 caregivers at special school X. The results of this study indicate that all caregivers who attend emotional intelligence training activities have increased their emotional intelligence knowledge.

Entrepreneurial Success: Key Challenges Faced by Malaysian Women Entrepreneurs in 21st Century

The purpose of this research is to investigate the challenges faced by women entrepreneurs on entrepreneurial success in Malaysia. This study proposes a conceptual framework and investigates the significant factors of family and social support, emotional intelligence, gender stereotype, and knowledge and risk-taking behavior in predicting women entrepreneurial success. Data was collected using a questionnaire with a Likert scale from 1-5 from a sample of 125 women entrepreneurs who owned Small-Medium-Enterprises (SME) in Malaysia using a convenient sampling technique. Collected data were analysed using structural equation modeling (SEM) via AMOS 22 software. The result indicated that &amp;ldquo;knowledge&amp;rdquo; have significant negative impact on women entrepreneurial success, while all the other challenges identified in the previous research such as lack of emotional intelligence, lack of family support, poor risk taking behaviour, gender stereotype were not significant in influencing women entrepreneurial success. Family and social support, and risk-taking behaviour were found contradict with other previous researches indicating that women entrepreneurs are becoming more independent due to the changing norms and cultural values. In conclusion, women entrepreneurial success largely dependent on the work experiences, relevant skills/competencies and industrial know-how they acquired and mastered to effectively manage and grow their businesses. It is recommended that women-entrepreneurs in Small Medium Enterprises(SME) shall invest in continuous learning to gain more relevant skills/competencies, knowledge, industrial know-how and experiences to sharpen their competitive advantages and sustain continuous development and growth. Therefore, it&amp;rsquo;s highly recommended that government should formulate policies to promote women entrepreneurship through effective and practical trainings. This study will be useful for women entrepreneurs to develop themselves by investing themselves to gain knowledge by participating academic programs and industrial based network conferences. Entrepreneurial development authorities or bodies will be able to use this study to develop and design human resource development intervention program to enable women entrepreneurs to be more successful. Future researchers can increase the sample size and focus on similar type of small medium enterprise owners in terms of sector or industry and size. Also the future researchers can used a mixed method in collecting data to provide a more coherent and meaningful conclusion.

The Human and Existential Approach to Improve Students’ Emotional Intelligence in School Counseling Program

Emotional Intelligence is highly necessary aspect that covers students’ ability to use their emotion effectively in the learning process. Good Emotional Intelligence provides the students with appropriate ability which can help them take the best decision for their future. The lack of Emotional Intelligence often makes students feel stressed and depressed. It leads the students to destructive behaviors such as uncontrolable anger, lack of decision-making ability, and despair. Therefore, the students need to be trained to recognize, control, and develop their Emotional Intelligence in a positive way. This research is a library research, which is done by searching, reading, studying, and analyzing the content of related books and various supporting literature. Based on the research, it is concluded that school plays an important role to provide a professional counselor who can help the students improve their Emotional Intellligence effectively. The counselor is expected to have various approaches in developing student Emotional Intellegence, one of which is Humanistic and Existential Approach. This approach covers essential concepts the students have as human beings, such as what they are meant to be and what potentials they have. Through this approach, a school counselor can help students understand more about managing and controlling emotion in a positive way.

A comparative study of emotional intelligence in offenders with antisocial personality disorder and normal population at a tertiary care centre in Hyderabad, Telangana

Background: Emotional intelligence refers to ability to monitor own and other people’s emotions. Lack of emotional intelligence can lead to many disturbances in one’s life. A comparison of emotional intelligence in offenders with antisocial personality disorder and in normal population has been done in this study. Aim: The aim is to study emotional intelligence in offenders with antisocial personality disorder and compare it with normal population at a tertiary care centre in Hyderabad. Methodology: It is a cross-sectional and comparative study done at Institute of mental health, Hyderabad. Study sample includes 70 males, out of this 35 were offenders diagnosed with antisocial personality disorder and remaining 35 were from normal population. Tools used in this study are semi-structured intake pro-forma for sociodemographic details and criminal history, Goldberg’s 12 item General health questionnaire, Mangal emotional intelligence inventory, International classification of diseases-10 criteria. Results: The offenders group with antisocial personality disorder scored less on emotional intelligence test domains such as intrapersonal awareness, interpersonal awareness, intrapersonal management, interpersonal management and the total emotional intelligence score when compared to normal individuals and the difference between the two groups was found to be statistically significant. (p = 0.000). Conclusion: The offenders with antisocial personality had significantly lower Emotional intelligence in comparison to the normal group and an inverse relation was observed between levels of emotional intelligence and number of crimes committed. Keywords: Emotional intelligence, Antisocial personality disorder, Criminal offenses.

Emotional intelligence and organizational learning at trade shows

PurposeThis paper aims to illustrate the interface between emotional intelligence (EI), trust and organizational learning in the context of a trade show environment.Design/methodology/approachTheoretical underpinnings of this conceptual study include appraisal theory of emotions. Propositions are presented that suggest positive relationships between antecedent variables, EI and trust, contrasted with the dependent variable, organizational learning.FindingsOrganizational learning is generally considered to be a benign activity, created by the acquisition and dissemination of new information. The outcome of organizational learning is the development of new knowledge that ultimately results in a shared interpretation among members of the organization. This paper suggests that a lack of EI, defined as “the ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in the self and others” (Mayer et al., 2000, p. 396), casts doubt on the motives of newly acquired information. Consequently, low levels of EI can inhibit the acceptance of new information, leading to a reduction of learning by the organization.Originality/valueThis paper extends the concept of organizational learning by incorporating EI and trust as antecedents of organizational learning. Previous research suggests a direct relationship between information acquisition, dissemination and organizational learning. This study implies that other factors can intervene after information is acquired, thereby affecting whether newly acquired information is fully incorporated into the organizational learning process.

Emotional intelligence in bipolar disorder

IntroductionEmotional intelligence is defined as the ability to process, understand and manage emotions. In bipolar disorder seem to be more conserved, with less functional impairment than other severe mental disorders as schizophrenia. So far, there are few studies analyzing emotional intelligence in bipolar disorder.ObjectiveThe objective of this research is to better understand the different characteristics and the factors affecting these social-cognitive dysfunctions in bipolar disorder.AimsTo explore possible factors related to emotional intelligence in these severe mental disorders: symptoms, cognitive functioning, quality of life and psychosocial function.Material and methodsTwenty-six adults bipolar type I patients were examined using MSCEIT (the most validated test for emotional intelligence), BPRS, YMRS, HDRS, WAIS-IV, TMT and Rey Figure in order to determine the level of emotional intelligence and factors relate.ResultsBipolar patients show lack of emotional intelligence when compared with general population. Cognitive impairment and age are the principal factors related.DiscussionResults are discussed and compared with recent literature.Disclosure of interestThe authors have not supplied their declaration of competing interest.

Perceived emotional intelligence and social competence in neglected adolescents

ABSTRACTThis research work analyses the emotional intelligence (EI) and the social cognitive attitudes and strategies in adolescents between 12 and 17 years of age in residential care. The aim of the work is to identify those aspects that hinder their socio-emotional competence, requiring a more urgent intervention. We explore the presence of significant differences between the variables under study according to gender and age range (12–14 and 15–17) and we analyse the relationship between the dimensions of their EI and their social competence. The results show a lack of EI in these adolescents, with all three dimensions being affected: emotional attention, clarity of feelings and emotional repair. As for social competence, it can be seen that the adolescents are characterised by a lack of confidence and firmness in their interactions. Worthy of note is the impulsive cognitive style, as are the rigidity of thought and the tendency towards social mistrust and suspicion. There are many difficulties concerning the strategies for resolving social problems. This research highlights the need to design training programmes for the residential care centres that will favour their socio-emotional development.

The relation between emotional intelligence and criminal behavior: A study among convicted criminals.

Background:Lack of emotional intelligence (EI) may lead to maladjustment and inability to achieve desired goals. A relationship between low levels of EI and crime has been proposed.Aim:The aim was to assess the relationship between EI and criminal behavior.Materials and Methods:Study sample consisted of 202 subjects, in whom 101 subjects were convicted offenders, and 101 were matched normal controls. Offender group comprised of individuals convicted for different crimes such as murder, rape, and robbery, selected from Birsa Munda Central Jail, Hotwar, Ranchi, Jharkhand, India based on purposive sampling. Sample of the normal control group was taken from Ranchi and nearby areas. All subjects gave informed consent for participating in the study. Both the groups were matched on age, gender, education, occupation, and marital status. All participants were assessed on General Health Questionnaire-12 and Mangal Emotional Intelligence Inventory (MEII). The results were analyzed using statistical package SPSS-version 20.Results:The group of convicted offenders obtained significantly lower scores on all the domains of MEII such as intrapersonal awareness (own emotions), interpersonal awareness (others emotions), intrapersonal management (own emotions) and interpersonal management (others emotions), and aggregate emotional quotient in comparison to their normal counterparts.Conclusion:The convicted offenders group had significantly lower EI compared to normal subjects. Starting EI enhancement program in prison can help the inmates better understand their feelings and emotions.