Knowledge Management System Quality Research Articles

Knowledge management process, infrastructure, and system quality as resilient strategies to respond to COVID‐19 pandemic challenges: Evidence from higher educational institutions in India

The COVID‐19 global pandemic has adversely affected educational institutions worldwide, resulting in frequent mandatory lockdowns and social distancing rules. After waiting for a brief period, most organizations, including educational institutions, moved their operations from traditional in‐class to virtual, web‐based teaching‐learning. As a result of unprecedented change, faculty, students, and administrators faced several challenges. However, how the educational institutions were coping with this challenging situation remained an important question. To address this, we present Knowledge Management Process (KMP), Knowledge Management System Infrastructure (KMSINF), and Knowledge Management System Quality (KMSQU) as resilient strategies to convert the challenges into opportunities. Using the KM processes and practices, a complex model is constructed to positively influence employee commitment, performance, and job satisfaction. A survey instrument was used to collect data from 747 faculty members from 14 higher educational institutions in the southern part of India. After testing the measurement properties using the Lisrel package of structural equation modeling, the complex model was tested using Hayes PROCESS macros. The results indicate (i) KMP is positively related to performance and employee commitment, (ii) employee commitment mediates the relationship between KMP and performance, (iii) KMSINF moderates the relationship between KMP and employee commitment, (iv) KMSQU moderates the moderated relationship between KMP and KMSINF in influencing the employee commitment, and (v) performance is positively related to job satisfaction. The results suggest that KM processes, system infrastructure, and system quality are effective, resilient strategies to bring educational institutions to normal functioning during the present global pandemic. The implications for KM, employee commitment, and job satisfaction are discussed.

Impact of organisational factors on tacit knowledge sharing in HEIs: Focusing the mediating role of KM system quality

Higher Education Institutions (HEIs) greatly relies on tacit knowledge sharing. Hence, it is important to investigate the means of promoting knowledge retention. The growth of technology in knowledge management system triggers the transformation of knowledge quality to leverage institutional knowledge. HEIs as knowledge provider needs a knowledge sharing network which can meet the demands of changing knowledge. This paper aims to study the mediating role of knowledge management (KM) system quality between organizational factors and tacit knowledge sharing among academics of HEIs. Barron and Kenny method was used to measure the direct and indirect influence of KM system quality between organisational factors and tacit knowledge sharing. The prelude findings reveal that knowledge management system was effective through organisational factors which promote tacit knowledge sharing among academics of HEIs.

The Effects of Perceived Organizational Support and Knowledge Management System Quality on Knowledge Sharing: The Mediating Role of Trust

The Effects of Perceived Organizational Support and Knowledge Management System Quality on Knowledge Sharing: The Mediating Role of Trust

여행업의 지식관리시스템 품질이 지식경영 프로세스 및 혁신성에 미치는 영향 연구

여행업의 지식관리시스템 품질이 지식경영 프로세스 및 혁신성에 미치는 영향 연구

The impact of knowledge management system quality on the usage continuity and recommendation intention

This study aimed to examine the influence of knowledge management system (KMS) quality on users’ continuance intention. The research model was developed by integrating the concept of DeLone and McLean’s information systems (IS) success model with the expectation confirmation model. To examine the developed model, a survey was conducted with 131 respondents from three companies that had implemented a KMS. The data were analyzed using the partial least square (PLS) method. The study demonstrated that both system quality and information/knowledge quality influence all the factors that drive the continuance intention regarding KMS usage, namely perceived usefulness, satisfaction, and trust. Moreover, satisfaction proved to have an impact on users’ recommendation intention concerning the KMS. Therefore, companies should improve the KMS quality in order to drive employees to continuously use the KMS and recommend it to others.

Impact of knowledge management enablers on knowledge sharing

PurposeThe purpose of this paper is to examine the mediating role of trust in the relationship between knowledge management enablers (i.e. top management support, organizational culture, knowledge management system quality, and openness in communication) on knowledge sharing in small and medium enterprises (SMEs) in Pakistan.Design/methodology/approachThe study was conducted through self-administered survey of employees of SMEs in Pakistan. Correlation, Baron and Kenny approach (causal steps approach) and PROCESS Macro (normal test theory) developed by Hayes were used to find out the direct and indirect effects of trust among knowledge management enablers and knowledge sharing.FindingsThe results have shown that trust of employees at SMEs was developed through knowledge management enablers which promote knowledge sharing. Therefore, the relationship between knowledge management enablers, trust, and knowledge sharing is positive.Research limitations/implicationsThe current study only considered the single aspect of knowledge management system, i.e. knowledge sharing; some other aspects of knowledge management system such as knowledge creation and knowledge utilization can be used for future studies at SMEs sector.Practical implicationsThe mediation of trust between top management support, culture, openness in communication, and knowledge sharing provided that trustworthy relationships between the members of an organization would lead to enhance the knowledge sharing activities. In order to promote the knowledge sharing attitudes within the organization, the managers should consider knowledge management enablers (top management support, organizational culture, and openness in communication) along with trustworthy environment as an energetic force for the development of knowledge management systems.Originality/valueThe study confirmed the mediating effect of trust between the relationships of top management support, organizational culture, openness in communication, and knowledge sharing, while there is a partial mediating role of trust between knowledge management system quality and knowledge sharing.

KMS self-efficacy, KMS quality, expected reward and subjective norm: investigating knowledge sharing attitude of Malaysia's Halal industry

Despite the proliferation of knowledge management research, there is still no clear answer to the question of the effect of Knowledge Management System (KMS) self-efficacy, KMS quality, expected reward and subjective norm on knowledge sharing (KS) attitude among employees predominantly in the context of the Halal industry. This paper would shed some light by analysing the data collected from the Halal industry located in Malaysia's Halal Parks, residing in the states of Selangor, Kuala Lumpur and Melaka. By employing the partial least squares path modelling, the results of the empirical study extend the understanding of the antecedents - KMS self-efficacy, KMS quality and subjective norm by confirming their significant effect on employees KS attitude with subjective norm as the utmost major predictor. The implications to both research and practice are also provided in this paper.

Enhancing knowledge sharing and research collaboration among academics: the role of knowledge management

Although knowledge sharing (KS) has been acknowledged as important, universities face issues that may hinder active sharing among its faculty members such as the absence of trust among its members or insufficient incentives rewarded to those who deserved it. The aim of this research is to focus on the impact of knowledge management (KM) factors in encouraging KS among academics. As such, this study sheds insights into existing literature through the inspection of the KM factors in one single KM-KS-Collaboration research model that provides an influential theoretical contribution for research in related fields because it suggests that faculty members’ KS is positively related to openness in communication and face-to-face interactive communication. A self-administered questionnaire using a quota-sampling method with 421 usable responses from 94 professors, 154 associate professors, and 173 senior lecturers were gathered. Partial least squares was employed for a series of data analyses: measurement and structural models assessment. From the analysis, all constructs have composite reliability values more than 0.7 and demonstrate adequate convergent and discriminant validity by having average variance extracted value greater than 0.50. The findings revealed that members’ KS is influenced by trust, organizational rewards, organizational culture, KM system quality, openness in communication and face-to-face interactive communication whereas research collaboration is strongly influenced by KS. This study has reinforced the understanding of KM factors, KS and research collaboration within the context of academic staff in research universities.

Knowledge management enablers, knowledge sharing and research collaboration: a study of knowledge management at research universities in Malaysia

Universities need to be aware of the impact of knowledge management (KM) in order to become world-class academic institutions. This research fills an unexplored gap in regards to the impact of KM enablers (i.e. trust, knowledge self-efficacy, reciprocal benefits, top management support, organizational rewards, organizational culture, KM system infrastructure and KM system quality, openness in communication, and face-to-face (F2F) interactive communication) on knowledge sharing (KS) that supports research collaboration by faculty members. No prior research has focused on the impact of KM enablers that influence research university members to share knowledge. A self-administered questionnaire was employed on members of five research universities in Malaysia to collect data; subsequently, 421 usable responses were analysed using partial least squares path modelling. KS by members was influenced by trust, organizational rewards, organizational culture, KM system quality, openness in communication, and F2F interactive communication; in addition, research collaboration was strongly influenced by KS. The KM–KS–collaboration model shows a KM influence of individual–organizational–technological–communication constructs that encourages KS by members to support research collaboration.

국방분야 지식관리시스템의 활용도와 만족도에 관한 연구

The aim of this study is to analyze how both the quality of KMS (Knowledge Management System) and its organizational factors have effect on the utilization and user satisfaction in the defense sector. This study has verified the effects and identified the main factors affecting KMS performance measures. The nature of KMS quality and its organizational characteristics were deduced from previous research results, and a questionnaire survey was conducted on 250 KMS users in the defense sector on the performance of KMS based on the time spent on KMS and the overall satisfaction through which the hypothesis was verified. This study has made several contributions in the fact that it had provided the opportunity to analyze which factors have impact on knowledge management performance in the defense sector and the utilization and users' satisfaction of KMS reflecting the viewpoint of the organizational characteristics of the military, while studying the factors which can affect the performance for knowledge management.

국방분야 지식관리시스템의 활용도와 만족도에 관한 연구

The aim of this study is to analyze how both the quality of KMS (Knowledge Management System) and its organizational factors have effect on the utilization and user satisfaction in the defense sector. This study has verified the effects and identified the main factors affecting KMS performance measures The nature of KMS quality and its organizational characteristics were deduced from previous research results, and a questionnaire survey was conducted on 250 KMS users in the defense sector on the performance of KMS based on the time spent on KMS and the overall satisfaction through which the hypothesis was verified This study has made several contributions in the fact that it had provided the opportunity to analyze which factors have impact on knowledge management performance in the defense sector and the utilization and use「S’ satisfaction of KMS reflecting the viewp이 nt of the organizational characteristics of the military, while studying the factors which can affect the performance for knowledge management.

How social identification and trust influence organizational online knowledge sharing

PurposeThe purpose of this study is to propose a conceptual structural equation model to, first, investigate the relationships among knowledge management (KM) system quality, employees' self‐perceived social identification, trust at workplace as well as online knowledge sharing behaviors, and, second, demonstrate the direct and indirect effect of social identification and trust at workplace on online knowledge sharing from the perspective of KM system quality.Design/methodology/approachA questionnaire was distributed to 437 full‐time employees (n=437) from three technology companies in Taiwan. These companies have had years of experience in implementing KM systems. Data were analyzed by employing structural equation modeling.FindingsThe results show that: social identification and trust at workplace have a mediating effect on online knowledge sharing within organizations; trust at workplace is the stronger mediator than social identification; social identification has a positive and significant impact on trust at workplace; and there is significant correlation between KM system quality and social identification as well as trust.Practical implicationsBased on these findings, organizations in Taiwan that aim to maximize the effectiveness and efficiency of KM systems should find ways to enhance employees' self‐awareness on social identification and trust in the workplace.Originality/valueThe conceptual model provides useful information for managers to enhance knowledge sharing through the formation of social identification and promotion of trust at workplaces.

The Effects of Leadership, Appraisal, Reward, and KMS Characteristics on KMS Use

The purpose of this study is to examine the causal relationships among leadership, appraisal, reward, knowledge quality, knowledge management system(KMS) quality, and KMS use. The results of data analysis by structured equation model(SEM) indicate that leadership significantly influences appraisal and reward. Appraisal affects reward too. Reward and knowledge quality affect KMS Use, but leadership, appraisal, and KMS quality don't affect KMS use. Based on the results, the theoretical and practical implications of this study are discussed.

시스템·지식 품질, 조직지원, 개인특성이 지식관리시스템 성공에 미치는 영향 -연구조직을 중심으로-

지식관리시스템(KMS)이 조직 내에서 확산되게 됨에 따라 효과적 활용방안에 대한 관심도 증가하고 있다. 본 연구에서는 연구조직을 대상으로 시스템 지식 품질, 조직지원, 개인특성이 KMS의 성공에 미치는 영향에 대한 실증적 연구를 시행하였다. 실증연구의 결과는 시스템 사용, 사용자 만족, 유용성 지각 등으로 측정된 KMS의 성공에 가장 큰 영향을 미치는 변수로는 KMS의 시스템 품질(system quality)인 것으로 밝혀졌다. 즉 시스템의 사용자들이 유용성을 인식하고 만족스럽게 사용하기 위해서는 시스템이 사용자들에게 편리하게 활용할 수 있도록 잘 설계되는 것이 매우 중요한 요인이다. 또한 KMS성공요인들 중에는 사용자 만족과 유용성 지각이 시스템 사용의 선행요인이라는 것도 밝혀지고 있다. 끝으로 사용자의 개인적 요인인 조직기반 자기존중감이 독립변수인 영향요인과 종속변수인 KMS의 성공 간에 조절역할을 하는 것도 구명되고 있다. 이 연구는 연구조직에서는 지식관리시스템의 활용빈도를 높이기 위해서는 시스템의 사용이 연구자 친화적으로 설계, 운용되는 것이 매우 중요한 요인이라는 시사점을 주고 있다. This research aims at investigating the factors determining the success of knowledge management system(KMS) in research organizations. Based on the literature survey and the general framework of IS success model, a new comprehensive model which is customized to the context of KMS is proposed. Some organizational support factors and an individual personality variable that moderates the relationship between predictors and the success factors are also integrated to the new model. A proposed model was tested by the technique of structural equation modeling using survey data from the employees in research organization. The results revealed that KMS quality had the strongest impact on the KMS success measured by perceived usefulness and user satisfaction and KMS use. The moderating effect of an individual personality factor, organization-based self esteem is also founded in the research.

지식관리시스템의 지속적 사용에 영향을 미치는 요인에 관한 연구

본 연구에서는 KMS의 지속적 사용에 영향을 미치는 요인을 분석하기 위해 KMS 품질, 지각된 사용 용이성과 지각된 유용성, 태도 및 KMS의 지속적 사용 간의 구조적 관계를 실증적으로 분석하고자 하였다. 이를 위해 본 연구는 경찰공무원들을 대상으로 한 설문조사를 통해 실증분석을 시도하였다. 가설검증 결과, 외부요인인 KMS 품질은 지각된 사용 용이성과 지각된 유용성에 유의미한 긍정적 영향을 미치고, 지각된 사용 용이성은 지각된 유용성에 긍정적인 영향을 미치는 것으로 검증되었다. 그리고 KMS에 대한 사용자의 지각된 사용 용이성과 지각된 유용성 모두 KMS 태도에 긍정적인 영향을 미치고, 태도요인을 매개로 KMS 사용행위에 긍정적인 영향을 미치는 것으로 나타났다. 이러한 분석결과를 토대로 본 연구에서는 KMS의 지속적인 수용과정을 설명하고, 그 함의를 제시하였다.

Antecedents of the stage‐based knowledge management evolution

PurposeTo enhance one's understanding of the evolution of knowledge management (KM), this study seeks to develop a research model to examine the impact of individual (knowledge self‐efficacy, openness in communication, reciprocal benefits), organizational (top management support, organizational rewards, and sharing culture), and information technology contexts (KM system infrastructure and KM system quality) on the KM evolution along three stages (KM initiation, implementation, and institutionalization).Design/methodology/approachSurvey data from 241 managers (in charge of KM practices in their companies) in large Taiwanese firms were collected and used to test the research model using the structural equation modeling (SEM) approach.FindingsThe results reveal that the attributes for individual‐organizational‐technological contexts have different impacts on three stages of KM evolution. In particular, knowledge self‐efficacy, top management support, and KM system quality have positive effects on all three KM evolution stages.Research limitations/implicationsFuture research should include structured interviews and case studies of managers dealing with ongoing or recently completed KM planning projects to help understand the practical usefulness of the research model.Practical implicationsCreating an organizational climate characterized by top management support and knowledge‐sharing culture is likely to assist both management and employees in socializing and interacting with one another, thus driving KM effectiveness. Managers should strive to enable employees to propose ideas for new opportunities and foster a positive social interaction culture for implementing KM initiatives.Originality/valueTheoretically, this study aims to provide a research model that is capable of understanding the antecedents of the stage‐based KM evolution. From a managerial perspective, the findings of this study provide valuable guidelines to policy‐makers and practitioners in implementing KM and accelerating KM evolution.

THE MEDIATE EFFECT OF TRUST ON ORGANIZATIONAL ONLINE KNOWLEDGE SHARING: AN EMPIRICAL STUDY

This study proposes a conceptual structural equation model to investigate the relationships among knowledge management system quality, employee computer attitude, trust at workplace and online knowledge sharing. We demonstrate the direct and indirect effect of trust on online knowledge sharing from the perspectives of system quality and computer attitude. An empirical study is conducted in three technological companies (n = 451) in Taiwan and the collected survey data are used to test the relationships among the four dimensions expressed in the proposed structural equation model. The results show that trust at workplace has a mediating effect on online knowledge sharing within organizations. It is also discovered that there is significant correlation between IT quality, employees' computer attitude and online trust at workplace. The conceptual model provides useful information for managers to enhance knowledge sharing through the promotion of trust at workplaces.