Knowledge Management Strategy Research Articles

A Combined Decision-Making Analysis Under Single-Valued Neutrosophic Set for Selecting Favorable Knowledge Management Strategy

The Decision-Making Trial and Evaluation Laboratory (DEMATEL) and Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) are pivotal methods in multi-criteria decision-making, addressing causal relationships among criteria and ranking alternatives, respectively. This paper introduces a novel approach, integrating DEMATEL and TOPSIS under the framework of single-valued neutrosophic set (SVNS) to handle indeterminacy in decision-making. Applied to a knowledge management strategy case, the method utilizes eight criteria and four alternatives derived from the literature. The process involves DEMATEL for expert weight determination and direct-relation matrix creation through linguistic variable influence. Subsequently, TOPSIS is employed to rank alternatives based on distance measures. The combined method identifies the ‘Human Resource Department’ as the most crucial in knowledge management strategy. This integrated approach facilitates organizations in pinpointing vital criteria and alternatives for effective knowledge management. Comparative analyses with existing methods are also presented.

Evaluating knowledge management practices in a hospital pharmacy: A comprehensive investigation

Background: Knowledge management practices in healthcare settings play a crucial role in improving patient care quality and operational efficiency. However, the understanding and implementation of these practices in Oshakati Hospital pharmacy, Namibia, remain unclear. Methods: A structured questionnaire was administered to 26 participants, including pharmacists, pharmacist interns, and pharmacist assistants, to assess knowledge-sharing frequency, documentation practices, technology effectiveness, and the overall knowledge management effectiveness. Results: The study found no significant relationship between work experience and knowledge management practices, indicating potential gaps in understanding and implementation of knowledge management strategies. Participants showed moderate attitudes towards knowledge sharing, with technology perceived as moderately effective in facilitating knowledge management. Conclusion: Enhancing knowledge management practices at Oshakati Hospital pharmacy is crucial to address existing gaps, improve collaboration, and elevate pharmaceutical care standards in the region. Implementing a comprehensive health information system and integrating innovative technologies can enhance knowledge extraction and patient interactions, ultimately improving healthcare outcomes.

A new model for evaluating the impact of organizational culture variables on the success of knowledge management in organizations using the TOPSIS multi-criteria algorithm: Case study

In today's times, knowledge management has emerged as a critical pursuit for organizations in preserving and enhancing their intellectual assets. Organizational culture stands out as a key determinant of success in this regard, underlining the need for organizations to enhance their knowledge management methods amidst rapid and unpredictable changes. This paper evaluates how various aspects of organizational culture such as Job dissatisfaction, Emphasis on rewards, lack of infrastructure, Performance Orientation, Inadequate technology, Support Defend, Silo mentality in knowledge, Innovation, and Stability affect organizational knowledge management success. The urgency of this research is underscored by the critical need for organizations to enhance their knowledge management strategies amidst rapid and unpredictable changes. What distinguishes this research is its innovative model, offering a quantitative and systematic approach to assessing the impact of organizational culture on knowledge management success through the TOPSIS to measure knowledge management success in ten government organizations in East Azerbaijan province, Iran, each with one hundred employees. In this study, questionnaires based on organizational culture characteristics were given to employees to collect quantitative data and also to assess the level of knowledge management, data were analyzed using the TOPSIS algorithm. The results of the study showed that Organization 3, where at least 50% of the employees responded positively to indicators related to the emphasis on rewards and performance orientation, had the highest level of success in knowledge management compared to other organizations.

Does board knowledge matter for ESG performance in the European banking industry?

AbstractThis study investigates the influence of the knowledge endowment of directors on the environmental, social, and governance (ESG) performance in the banking industry. Applying the generalized method of moments (GMM) two‐step analysis, we analyzed a sample of 115 banks listed in Europe between 2014 and 2022. Building on the Resource Based View and Resource Dependence Theory, we find empirical evidence that board knowledge in terms of cultural, industrial, and financial background affects ESG performance in the banking industry, providing several contributions to the extant knowledge management and corporate governance literature. The research is intended to stimulate the development of practical knowledge management strategies inside companies to improve directors' decision‐making toward corporate social responsibility‐oriented initiatives.

Implementation of Knowledge Management in Universities of India

This article examines the essential need for and difficulties related with the adoption of knowledge management (KM) strategies in institutions across India. The implementation of information Management, a methodical strategy for acquiring, arranging, and distributing institutional information, is becoming more and more crucial in the swiftly changing environment of higher education. The essay explores the specific circumstances of Indian universities, where a variety of academic fields, cultural subtleties, and administrative intricacies provide particular obstacles to the efficient administration of information. The use of Knowledge Management (KM) at Indian institutions is examined in relation to worldwide patterns and the revolutionary influence it may have on academic and administrative procedures. The paper emphasizes the possible advantages, such as increased cooperation, better decision-making, and optimized resource allocation. It also acknowledges the need for a cultural transformation inside academic institutions to promote a culture of sharing information among academics, students, and administrative personnel. Moreover, the study analyses the necessary technology infrastructure for effectively implementing knowledge management in Indian institutions. The text highlights the significance of using sophisticated information systems, cloud computing, and data analytics to enable effective generation, storage, and retrieval of knowledge. The significance of leadership in spearheading this cultural and technical transformation is underscored, as successful knowledge management requires robust institutional backing and strategic foresight. The article discusses the obstacles that arise while adopting Knowledge Management (KM) at Indian universities and business schools, including opposition to change, concerns over data security, and the need for capacity training. The article suggests implementing a gradual and flexible strategy, customized to the specific attributes of each university, to address these obstacles and optimize the advantages of knowledge management in promoting the academic objectives and overall efficiency of higher education institutions in India.

Knowledge Management Capabilities on the Performance of Startup Companies: Evidence from Startups in Kerala

Purpose: The purpose of the study is to point out the importance of knowledge management in startup companies. For this, four knowledge management processes—knowledge acquisition, conversion, application, and protection—that may have an impact on startup companies' performance are closely examined.  Design, Methodology, and Approach: The empirical research was conducted by participating 250 startup companies that are registered in the Kerala startup mission from 2015 to 2020, and structural equation modeling (SEM) was applied to determine the relationship between the knowledge management process and startup performance.  Findings: The study supports the resource-based view theory by stating that knowledge management is essential for newly established ventures. It has been found that both knowledge conversion and protection play significant roles in the performance of startup companies. While acquisition and application are insignificant.  Social Implication: This study has several implications, one of which is that institutions and government bodies should focus on implementing knowledge management strategies.  Research Limitation: The study has some drawbacks, including the fact that it only included 250 startup companies from Kerala and had a limited sample size. Therefore, generalizations in a global setting are challenging. Second, other intangible assets that fall beyond the scope of the study also have an impact on how well startup businesses perform.  Originality or Value: The study gives startup founders insight into how knowledge management is important at each stage of their firm's life cycle and affects their ability to raise startup funding.Paper Type: Research Paper

Effectively implementing knowledge management strategy through structure and support

There is a growing interest in corporate structure and knowledge management. JPMorgan’s hard-charging chief executive, Jamie Dimon, has been quietly telling senior managers that he expects the mega-bank’s rank and file to be in their seats at the office 5 days a week. While Goldman Sachs, demanded well over a year ago that everyone return to its offices in downtown Manhattan 5 days a week. This comes in the recent wake of layoffs at the investment bank. Thus, effective implementations of cultural adaptation, and change, are a result of the organization’s knowledge management strategy and how they manage remote work. However, this is not the case due to the current status of remote work, the mystery of inertia often sets in, and many organizations go awry. There are unanswered questions regarding the lack of alignment of the corporate structure with the knowledge management strategy and these questions have caused initiatives to stop organizational knowledge to be effectively managed. We propose that an effective alignment between the corporate structure and the knowledge management strategy needs to be a direct connection between the upper echelon of the organization and its stakeholders. A vibrant corporate structure includes all the departments of the organization to effectively serve the objectives of the knowledge management strategy. The structure of this article will address how organizations can ensure that there is an alignment between the corporate structure and the knowledge management strategy. These findings come from our interviews with 81 senior managers in Australia and the UAE.

IMPLEMENTATION OF KNOWLEDGE MANAGEMENT STRATEGY IN MUNICIPAL COMPANIES

Concerning knowledge management strategy, particular attention is paid to creating and reconfiguring internal and external competencies for knowledge management, which come from urban and non-urban projects. The formulated observations and identified research directions provide scientists, decision-makers, and urban planners with information that allows them to prepare for the challenges faced by urban organizations in their efforts toward effective management and implementation of smart city ideas4. The method used in this study included three stages: planning, conducting, reporting, and disseminating results. Based on the literature analysis, three key areas requiring further research were identified: human, organizational, and technological. The efficient development of a knowledge management system always requires a dynamic approach to culture to promote a culture of knowledge sharing and collaboration.

THE IMPORTANCE OF KNOWLEDGE MANAGEMENT IN A DISTRIBUTION COMPANY. A CASE STUDY BASED ON A DISTRIBUTION COMPANY X BASED IN KRAKOW

The aim of the article is to show that the implementation of skilful knowledge management strategies translates into real successes of modern companies and should be treated as a priority also by companies with a distribution profile, which not infrequently in the practice of their activity do not pay due attention to intangible resources, including, above all, knowledge and its skilful use. This article consists of two parts: theoretical and empirical. In the theoretical part, based on the analysis of the current management literature, the most important issues related to knowledge understood today in terms of market value will be presented. The free market economy operating in Poland forces companies to compete with one another not only in terms of tangible goods, but also in terms of intangible goods, which include knowledge. It is the foundation of intellectual capital. Therefore, its components, the historical aspect of its identification as a market value and selected ways of its management, as well as their influence on the efficiency of market entities, will be briefly presented. This part of the paper will also characterise the Polish distribution company X, based in Kraków, which operates in the installation and construction industry, selected for the study. In the empirical part, which is a case study and based on data analysis methods and interviews, the processes constituting knowledge management in the selected enterprise will be presented. The current state of knowledge management in the selected company will be presented, as well as suggestions for improvements in this area.

Role of Knowledge Management Practices in Enhancing Innovation and Competitiveness in the Ethiopian Leather Industry

Purpose: The aim of the study was to investigate the role of knowledge management practices in enhancing innovation and competitiveness in the Ethiopian leather industry.
 Methodology: This study adopted a desk methodology. A desk study research design is commonly known as secondary data collection. This is basically collecting data from existing resources preferably because of its low cost advantage as compared to a field research. Our current study looked into already published studies and reports as the data was easily accessed through online journals and libraries.
 Findings: The role of knowledge management practices in enhancing innovation and competitiveness in the Ethiopian leather industry is significant. Through effective knowledge management strategies, such as knowledge sharing, transfer, and utilization, firms can capitalize on their intellectual capital to foster innovation and improve competitiveness. By leveraging existing knowledge assets and creating a culture of continuous learning and innovation, Ethiopian leather companies can position themselves for sustained growth and success in both domestic and international markets.
 Unique Contribution to Theory, Practice and Policy: Resource-based view (RBV) theory, dynamic capabilities theory & social capital theory may be used to anchor future studies on the role of knowledge management practices in enhancing innovation and competitiveness in the Ethiopian leather industry. Organizations within the Ethiopian leather industry should invest in capacity-building programs to enhance employees' knowledge management capabilities. Government policies should be formulated to support knowledge management initiatives and innovation in the Ethiopian leather industry.

Performance study of knowledge integration in marketing-oriented small and medium enterprises

Purpose: This study aims to examine the impact of the knowledge fermentation field on the knowledge integration performance of marketing-oriented SMEs. This research will help develop more useful market policies for company management. Design/Methodology/Approach: This research focuses on marketing-oriented SMEs, conducting a survey among 700 employees from 421 such enterprises. The collected data were analyzed to understand the influence of the knowledge fermentation field on the knowledge integration performance of these enterprises.
 Findings: Knowledge management plays a crucial role in marketing-oriented SMEs especially in terms of knowledge integration. Effective knowledge management strategies significantly enhance the market adaptability and innovation capabilities of these enterprises.
 Conclusion: The knowledge fermentation field in marketing-oriented SMEs positively impacts the enterprise's knowledge integration performance. The relationship between the field of knowledge fermentation and the performance of knowledge integration in marketing-oriented SMEs is moderated by the knowledge spiral fermentation system.
 Research Limitations and Implications: The study primarily targets marketing-oriented SMEs in a specific region and may not be entirely applicable to other regions or different types of enterprises. The influence of temporal variations on business knowledge integration performance may not have been properly taken into account during data collection.
 Practical Implications: This study provides businesses with an effective tool for developing and comprehending knowledge creation and innovation in the spiral fermentation system model of the knowledge ecosystem in small and medium-sized marketing companies.  It fosters a healthier development path for the knowledge ecosystem in these enterprises.
 Contribution to the Literature: This study proposes a new theoretical framework in the field of knowledge management for marketing-oriented SMEs. It offers new perspectives and theoretical support for understanding and enhancing knowledge management practices in SMEs by integrating the concepts of the knowledge ecosystem and knowledge integration performance.

Analysis of Knowledge Management Strategies for Handling Cyber Attacks with the Computer Security Incident Response Team (CSIRT) in the Indonesian Aviation Sector

Cyber attacks are one of the genuine threats that have emerged due to the evolution of a more dynamic and complex global strategic environment. In Indonesia, several cyber attacks target various government infrastructure sectors. The National Cyber and Crypto Agency (BSSN) predicts Indonesia will face approximately 370.02 million cyber attacks in 2022. The majority of cyber attacks target the government administration sector. The National Cyber and Crypto Agency (BSSN) officially formed a Computer Security Incident Response Team (CSIRT) to tackle the rampant cybercrime cases. CSIRT is an organization or team that provides services and support to prevent, handle, and respond to computer security incidents. The current CSIRT does not have a data storage process and forensic preparation. CSIRT will repeat the procedure, and so on. This is a repeating procedure; the attack will occur once, and only a technical problem will arise. Therefore, the research entitled "Analysis of Knowledge Management Strategies for Handling Cyber Attacks with the Computer Security Incident Response Team (CSIRT)" is expected to implement this Knowledge Management Strategy to manage existing knowledge so that it can make it easier for the CSIRT team to handle cyber attacks that occur.

The Linkage Between Knowledge Management Practices and Sustainable Business Growth: Empirical Evidence from Nigeria

Purpose: The objective of this study is to examine the correlation between knowledge management (KM) and lasting company expansion within a specific group of family enterprises located in Lagos State, Nigeria. The study encompasses an examination of six distinct sub-variables, namely knowledge sharing, knowledge training, knowledge capture, knowledge transfer, knowledge acquisition, and knowledge application, in relation to the variable of knowledge management. Additionally, it considers four dependent sub-variables, namely profitability, number of employees, customer base, and market share, in relation to the variable of sustainable business growth.
  
 Methods: A survey research methodology was employed in this study to examine the correlation between knowledge management and business performance among a specific group of family companies located in Lagos State, Nigeria. This article employed a cross-sectional survey research design and utilised a quantitative technique. This design was adopted based on the research topic and its associated research questions. This paper utilised the previous research methodology employed by Olubiyi, Egwakhe, Amos, and Ajayi (2019), Olubiyi (2019), Olubiyi, Lawal, & Adeoye (2022), Olubiyi (2022), and Olubiyi, Jubril, Sojinu, and Ngari (2022). The study employed a cross-sectional survey approach and focused on a population of family businesses, specifically owners/managers of selected small and medium-sized enterprises (SMEs) in Lagos State, Nigeria.
  
 Results and Conclusion: The findings is consistent with the conceptual framework and these studies (Fulgence, Hu, Larbi-Siaw, Tuo, & Gnahe, 2022; Ge & Campopiano, 2021; Ha, Lo, Suaidi, Mohamad,& Razak,2021; Hernández‐Perlines, Moreno‐García, & Yáñez‐Araque, 2017; Inkinen, 2016; Majid, Mahmud, 2019; Marija, 2022; Olubiyi, 2020; Patwary, Alwi, Rehman, Rabiul, Babatunde, & Alam, 2022; Santoro, Messeni-Petruzzelli, & Del Giudice, 2021; Shafique, Kalyar, Patwary, Alwi, Rehman, Rabiul, Babatunde, & Alam, 2022; Shafique, Kianto, & Beh, 2022; Su, & Daspit, 2021; Tan, Hii,. & Cheong, 2022; Torabi, & El-Den, 2017; Zamfir, 2022). Furthermore, the findings of the research validate the empirical data about the correlation between knowledge management strategies and the long-term viability of family enterprises. Evidence suggests that the growth of enterprises in Lagos State, Nigeria is significantly influenced by several factors such as knowledge training, knowledge generation, knowledge capture, information sharing, knowledge transfer, and knowledge application. The data analysis demonstrated a significant correlation between knowledge management techniques and the long-term survival of family firms (R2=0.252, F(6, 461)=27.167; p<0.05).
  
 Research implication: The report acknowledges that its findings and implications are specific to Lagos, Nigeria, with a primary focus on family enterprises. Hence, the research might be further extended by conducting comparable studies on major corporations in Nigeria or other regions. In order to enhance the generalizability and reliability of the findings, it is advisable to increase the sample size by incorporating a larger number of respondents through the use of new data collection methods. The primary obstacle in getting objective performance metrics in the majority of family businesses in Lagos State, Nigeria, was the lack of data. Consequently, non-financial performance indicators were employed as a solution.
  
 Originality/value: The objective of this study is to examine the correlation between knowledge management (KM) and sustainable business growth within a specific group of family companies located in Lagos State, Nigeria. This study enhances the understanding of knowledge management strategies employed by owner-managers in family businesses, making it relevant to entrepreneurs, policymakers, and scholars. The research presents an innovative analysis of current sources, specifically focusing on the primary metrics employed to assess the knowledge management and sustainable business expansion of family enterprises. This study addresses the want for enhanced lucidity and comprehension within the family business industry.

Mapping the growth and trends of knowledge management in health organizations: A bibliometric exploration

This study performs a detailed bibliometric analysis of 168 research papers on knowledge management (KM) in healthcare from the Scopus database, spanning from 1996 to 2023. Utilizing tools like RStudio with the Biblioshiny package, VOSviewer, and KnowledgeMatrix Plus, the analysis reveals a notable increase in publications over the last ten years. The United Kingdom emerges as the top publisher, followed by the United States and Malaysia. Major themes identified include knowledge, KM, and KM systems, especially focusing on significant papers concerning KM systems in healthcare. This thorough analysis offers important insights into the current trends in KM research within healthcare settings, emphasizing key topics, influential works, leading publishing countries, and collaboration patterns. It's suggested that the analysis could improve by directly comparing these findings with existing research and discussing the strengths and limitations in comparison to other studies. Nevertheless, the results offer practical advice for writers, researchers, and practitioners for identifying gaps in research and creating effective KM strategies in healthcare. This paper adds to the existing knowledge base in the field and lays the groundwork for future research and practical implementation of KM strategies in healthcare.

Determinants of business recovery: The role of government support as moderator (a study on tourism SMEs affected by Lombok earthquake, Indonesia)

BACKGROUND: Natural disasters such as earthquakes have imposed particular problems on small and medium-sized enterprises (SMEs), including on their journey to recovery. Business recovery is a term that has numerous theoretical and practical applications and is frequently regarded as the most elusive stage of a disaster cycle. Hence, it necessitates an exploration. OBJECTIVE: This study examines the determinants of business recovery in the aftermath of a disaster. A framework synthesized from the literature review and hypotheses developed demonstrate factors that drive business recovery. METHODS: This study used an explanatory approach that laid quantitative foundations. The study also tested relevant hypotheses with a statistical approach using the PLS-SEM technique. An off-line survey was conducted using data collected from 272 SMEs in tourism affected by the 2018 Lombok earthquake in Indonesia. The data were analyzed with SmartPLS to test the effects of knowledge management, mitigation strategy, business adaptability, business recovery, and government support. RESULTS: The results indicate that knowledge management, mitigation strategy and business adaptability are determinants of business recovery. However, government support has no influence in leveraging those three determinants of business recovery. This finding may indicate that SMEs that possess a strong level of knowledge management with the ability to formulate a mitigating strategy as well as adapt to certain changes are more likely to succeed in recovering their businesses. In addition, whether or not government support is viable, independently managed SMEs are more likely to progressively perform and be less dependent on aid from other entities on their road to recovery. CONCLUSIONS: KM and mitigation strategy function as determinants of business adaptability subsequent to SMEs’ recovery. On the basis of the resource-based view (RBV), mitigation strategy and business adaptability are influential resources that can leverage firms’ potential for in the quest of competitive advantage and facing environmental turbulence. Nonetheless, government support remains a challenge in the survival of SMEs to cope with the negative impact caused by disaster. Thus, government should strengthen the awareness towards such issue as well as providing much more holistic support in the future particularly to educate SMEs on the importance of mitigation strategy in prior to a disaster.

A Conceptual Framework for Measuring Organizational Performance through Knowledge Management and Training

This paper proposes a comprehensive conceptual framework designed to evaluate organizational performance by integrating knowledge management (KM) strategies and training initiatives. In contemporary business environments, where knowledge serves as a primary asset, organizations increasingly recognize the critical role of effective knowledge management and training programs in enhancing performance. However, existing frameworks often lack holistic approaches that consider the interplay between these two vital components. Drawing upon theoretical insights from organizational theory, human resource management, and knowledge management literature, this framework synthesizes key dimensions and indicators essential for assessing organizational performance. The proposed framework incorporates elements such as knowledge creation, acquisition, dissemination, utilization, and retention, intertwined with tailored training interventions aimed at enhancing employee competencies and capabilities. By delineating these interconnected dimensions, the framework offers a systematic approach for organizations to evaluate the efficacy of their knowledge management and training initiatives in driving organizational performance. Furthermore, the framework provides a basis for future empirical research and practical applications in diverse organizational contexts, fostering a deeper understanding of the intricate dynamics between knowledge management, training, and organizational performance.

New economy and Knowledge Management in Emerging Markets

This paper delves into the interplay between the new economy and knowledge management within the context of emerging markets. As globalization intensifies and technology propels change, emerging markets stand at the crossroads, poised to leverage knowledge management for sustainable economic growth. Through exhaustive research, we found that successful integration of knowledge management practices within these markets led to increased innovation, competitive advantage, and economic resilience. However, challenges in infrastructure, cultural nuances, and technology adaptation pose significant obstacles. Our recommendations emphasize the need for a hybrid approach, blending traditional wisdom with modern knowledge management strategies, and fostering collaboration between the public and private sectors. By adopting these tailored approaches, emerging markets can navigate the challenges of the new economy, harnessing knowledge management as a robust tool for sustained economic prosperity.

Integrating learning styles and popularity in learning objects recommendations

This paper proposes a knowledge management strategy in the educational context, emphasizing the integration of Learning Styles (LS) and the Popularity of Learning Objects (LO) in Recommender Systems. Considering that specific characteristics of LO can influence students' learning processes, given their varied LS, this study aims to analyze the incorporation of these styles to enhance LO recommendations. Given the widespread availability of LO in various repositories, this work presents a hybrid model that personalizes recommendations, taking into account not only students' LS but also the popularity of LO in the educational environment. An experiment conducted with 55 students and involving 25 variations of LO highlighted the model's utility, outperforming traditional recommendation approaches.

Knowledge management for climate change in South Africa: A proposed strategy

This article investigates knowledge management for climate change in South Africa and proposes a strategy for knowledge management for climate change. The economic, political, social and ecological dimensions of climate change are predicted to pose a threat to the country’s National Development Plan and sustainable development. Given the growing emphasis on knowledge management for sustainable development and the importance of knowledge in the adaptive capacity and mitigation of climate change, knowledge management has been a central response strategy to climate change by various government and non-government agencies across the globe. The effects of climate change and the lack of focus on knowledge management for climate change in South Africa makes this an important topic for investigation. A systematic literature search and content analysis of relevant textbooks, articles, policy strategies, frameworks and legislation on knowledge management and climate change was conducted. Climate change, knowledge management and strategies were the keywords that were interrogated in the Scopus, ProQuest, EBSCO, Science Direct, Emerald, Elsevier, Taylor and Francis, Springer, Wiley and Inderscience databases to ensure comprehensive coverage. The retrieved articles were evaluated for eligibility. After removing 2900 irrelevant duplicate entries that did not entirely address the study’s scope, a descriptive synthesis of the 100 pertinent articles was completed. A strategy for knowledge management for climate change that calls for establishing a Knowledge Management Centre for Climate was proposed.

Analyzing the Challenges and Opportunities of Knowledge Management in Government Agencies in Egypt

Purpose: The aim of the study was to analyze the challenges and opportunities of knowledge management in government agencies in Egypt
 Methodology: This study adopted a desk methodology. A desk study research design is commonly known as secondary data collection. This is basically collecting data from existing resources preferably because of its low cost advantage as compared to a field research. Our current study looked into already published studies and reports as the data was easily accessed through online journals and libraries.
 Findings: Knowledge Management (KM) practices have a positive impact on the performance of African Small and Medium-sized Enterprises (SMEs) by enhancing innovation, improving decision-making, and increasing customer satisfaction. However, challenges related to knowledge transfer and limited resources can hinder the full realization of KM benefits in these organizations. Cultivating a strong learning culture is crucial for continuous improvement. KM strategies must be adapted to the local context and cultural nuances of African countries to maximize their effectiveness.
 Unique Contribution to Theory, Practice and Policy: Institutional theory, resource-based view (RBV) theory & diffusion of innovations theory may be used to anchor future studies on analyze the challenges and opportunities of knowledge management in government agencies in Egypt. Government agencies should prioritize investments in technology infrastructure to enable efficient knowledge sharing and management. Policymakers should explore opportunities for international collaboration and knowledge exchange among government agencies from different regions.