Knowledge Management Solutions Research Articles

Wissensmanagement im Mittelstand

Abstract Knowledge management is becoming an increasingly relevant topic for small and mediumsized enterprises (SMEs) – especially in production. This article demonstrates how to introduce an encompassing knowledge management solution in practice. An exemplary use case is presented to illustrate the application, introduction, implementation and challenges of knowledge management. The article shows solution approaches and initial implementation successes.

Integration of product development data for further ontological utilization

AbstractThe amount of data within the product development process requires a structured approach to coordinate them. Knowledge management solutions, such as ontologies, are a suitable way of linking data and representing semantic relationships. However, making all relevant data usable to ensure their target-oriented application is still a challenge. Thus, this contribution presents an approach to identify and classify heterogeneous data in product development. Besides this single ontology approach, interface solutions for data integration into an ontology are proposed.

In-House Knowledge Management Using a Large Language Model: Focusing on Technical Specification Documents Review

In complex construction projects, technical specifications have to be reviewed in a short period of time. Even experienced engineers find it difficult to review every detail of technical specifications. In addition, it is not easy to transfer experienced knowledge to junior engineers. With the technological innovation of large language models such as ChatGPT, a fine-tuned language model is proposed as an effective solution for the automatic review of technical specification documents. Against this backdrop, this study examines the in-house technical specification documents that are not publicly available. Then, two fine-tuned large language models, GPT-3 and LLaMA2, are trained to answer questions related to technical specification documents. The results show that the fine-tuned LLaMA2 model generally outperforms the fine-tuned GPT-3 model in terms of accuracy, reliability, and conciseness of responses. In particular, the fine-tuned LLaMA2 model suppressed hallucinogenic effects better than the fine-tuned GPT-3 model. Based on the results, this study discussed the applicability and limitations of a fine-tuned large language model for in-house knowledge management. The results of this study are expected to assist practitioners in developing a domain-specific knowledge management solution by fine-tuning an open-source large language model with private datasets.

Web-Based Solutions for Communication and Knowledge Management in Disaster Situations

Natural disaster situations are becoming more complex and require technology-based solutions for communication and knowledge management across the stakeholders involved. This includes interorganizational as well as internal communication. Interoperability and standards are major requirements to achieve seamless communication. In this article, we present the system and web-based services developed during the EU Horizon 2020 HEIMDALL project with particular focus on information-exchange use cases based on a scenario data structure that captures the available knowledge. For interorganizational communication, a catalog module connects users in a content-oriented federated architecture, which allows sharing of information during all phases of emergency management and enables a secure aggregation of expert knowledge. For internal communication, a drone-based networked system via satellite or mobile networks is used for monitoring, and an alerting and information service is used to enable communication with first responders on their smartphone.

Kendala Kerjasama Informasi dan Jaringan di Perpustakaan


 
 The library's ability to grow is constrained by the times. The internet is progressively taking the place of libraries as a source of knowledge, starting with a poor mainset community and moving on to the library, internal ill-preparedness, and even paired with its presence. Based on these factors, this study aims to give a general overview of how the library can overcome internal issues by implementing internal knowledge management solutions as a catalyst for development, with notabene serving as the primary force behind the library's readiness to take on the challenge. The technique employed in this analysis of literature from several scientific sources include books and journal articles both in print and online. The findings of this study demonstrated that knowledge management can be used as a solution because it is essentially knowledge management applied to overcome unpreparedness or internal problems. By capturing knowledge stored by employees, knowledge management serves as a tool for both internal and external improvements, acting as a spark for ideas on problems faced. The first step in knowledge management to remove barriers from the library is to find people who share your perspective and give librarians opportunity and visibility to participate in managerial operations. The second is the procedure for managing activities like the creation of a community of practice for knowledge sharing and training. However, it must include specific actions like scheduling, discussion points, and the product that will be produced. The technology to create a knowledge management portal, which can only be accessible internally through the intranet, is the third item on the list. In order to reduce the likelihood that libraries would be unprepared to handle the difficulties of the information age, it is suggested that the library follow the following outcomes as routinely as feasible. 
 Keyword: library’s problems, librarians, knowledge management, knowledge sharing

Kendala Kerjasama Informasi dan Jaringan di Perpustakaan


 
 The library's ability to grow is constrained by the times. The internet is progressively taking the place of libraries as a source of knowledge, starting with a poor mainset community and moving on to the library, internal ill-preparedness, and even paired with its presence. Based on these factors, this study aims to give a general overview of how the library can overcome internal issues by implementing internal knowledge management solutions as a catalyst for development, with notabene serving as the primary force behind the library's readiness to take on the challenge. The technique employed in this analysis of literature from several scientific sources include books and journal articles both in print and online. The findings of this study demonstrated that knowledge management can be used as a solution because it is essentially knowledge management applied to overcome unpreparedness or internal problems. By capturing knowledge stored by employees, knowledge management serves as a tool for both internal and external improvements, acting as a spark for ideas on problems faced. The first step in knowledge management to remove barriers from the library is to find people who share your perspective and give librarians opportunity and visibility to participate in managerial operations. The second is the procedure for managing activities like the creation of a community of practice for knowledge sharing and training. However, it must include specific actions like scheduling, discussion points, and the product that will be produced. The technology to create a knowledge management portal, which can only be accessible internally through the intranet, is the third item on the list. In order to reduce the likelihood that libraries would be unprepared to handle the difficulties of the information age, it is suggested that the library follow the following outcomes as routinely as feasible. 
 Keyword: library’s problems, librarians, knowledge management, knowledge sharing

About The Author

About The Author

KNOWLEDGE MANAGEMENT FOR QUALITY ASSURANCE INNOVATION IN THE OPERATIONS QUALITY ASSURANCE DIVISION OF BANK BAKTI KARYA PURNA

Bank Bakti Karya Purna was a pseudonym for a real bank in Indonesia. As the bank continued to expand, the operational function needs to enhance its capability to keep up. Accordingly, the Operations Quality Assurance division (Ops QA) was expected to innovate to redefine its role, whereby, in addition to its traditional role as Inspector, the organization has to assume two other roles of Guardian and Preventive Control Agent. This research was intended to assist Ops QA to meet management expectations. To overcome the knowledge and capability gaps discovered, this research proposed a knowledge management solution that provides actionable items within three knowledge management components of people, process, and technology to enable the innovation to achieve the Ops QA objectives.

Knowledge Management of Business Ethics in Lithuanian Companies

The never-ending series of ethical scandals in companies in various industries across the countries show that business ethics problems are not diminishing, so means to develop business ethics need to be sought to better serve the interests of stakeholders and society. As in other areas of management, knowledge and understanding of business ethics need to be developed, knowledge accumulated, transferred and applied, and knowledge management models and processes can be applied to this in societal, associative, organizational, and individual levels. Therefore, the aim of the research is to evaluate business ethics knowledge management in order to suggest for companies relevant business ethics knowledge management solutions. The survey is conducted in the case of Lithuanian companies by the method of a quantitative questionnaire survey of companies’ employees. Although the companies demonstrate a high level of ethical knowledge of how to behave in a business environment, the study reveals some gaps in ethical knowledge management related to a mercantilist approach to knowledge management when business ethics knowledge is developed, consolidated, disseminated and applied when corporate representatives see it’s. benefits. However, there is a lack of systematic knowledge sharing and transparency, knowledge accumulation and understanding of how to put ethical knowledge into business in practice. The study show high importance of moral leadership and leading by example in knowledge management of business ethics.

Applications of Machine Learning in Knowledge Management System: A Comprehensive Review

As new generations of technology appear, legacy knowledge management solutions and applications become increasingly out of date, necessitating a paradigm shift. Machine learning presents an opportunity by foregoing rule-based knowledge intensive systems inundating the marketplace. An extensive review was made on the literature pertaining to machine learning which common machine learning algorithms were identified. This study has analysed more than 200 papers extracted from Scopus and IEEE databases. Searches ranged with the bulk of the articles from 2018 to 2021, while some articles ranged from 1959 to 2017. The research gap focusses on implementing machine learning algorithm to knowledge management systems, specifically knowledge management attributes. By investigating and reviewing each algorithm extensively, the usability of each algorithm is identified, with its advantages and disadvantages. From there onwards, these algorithms were mapped for what area of knowledge management it may be beneficial. Based on the findings, it is evidently seen how these algorithms are applicable in knowledge management and how it can enhance knowledge management system further. Based on the findings, the paper aims to bridge the gap between the literature in knowledge management and machine learning. A knowledge management–machine learning framework is conceived based on the review done on each algorithm earlier and to bridge the gap between the two literatures. The framework highlights how machine learning algorithm can play a part in different areas of knowledge management. From the framework, it provides practitioners how and where to implement machine learning in knowledge management.

Financial literacy and psychological disaster preparedness: applicability of approach based on fuzzy functional dependencies

Recent catastrophes and crises emphasize the necessity of an individual's and household's preparedness for coping with these events. Previous research focuses mainly on short-term preparation and immediate response to catastrophes. The ex ante approach to managing long-term effects can rarely be found in literature, especially with an emphasis on financial preparedness. In this work, we use a soft computing method for analysing the social/psychological effects and implications. Specifically, we focus on data mining and linguistic interpretation of the effects of financial literacy on psychological preparedness for disasters, using fuzzy functional dependencies (FFDs). FFDs determine influences between features in datasets and examine neighbouring categorical answers with a certain degree of similarity, which overcomes indecisiveness when marking a categorical answer. Based on the surveyed data, we show that FFDs offer an approach for discovering additional patterns and explaining those patterns linguistically. Our results are as follows: financial literacy significantly influences anxiety, lack of control, nervousness, and fear of death (in order of intensity). Using this approach, we conclude that being better financially prepared can help in long-term disaster risk management. Financial preparedness is also helpful in mitigating psychological risks related to disasters. This paper provides results that can support the designing knowledge management solutions in order to improve psychological disaster preparedness.

Knowledge Management Constraints and Operations of Multinational Companies in Developing Countries

This exploratory study brought to fore a series of constraints to knowledge management deterrents and solutions as facilitators or enablers; lack of absorptive capacity, poor alignment between organization structure and the external environment, lack of timely access to information by managers, and non-interaction with staff training and development industries among others. There was theoretical exposition addressing these core issues and proposed solutions to managing these constraints or obstacles to knowledge management. This study used ex post facto research design of trend analysis. Heterogeneous knowledge bases and capabilities among firms were found to be firm-specific and major determinants of sustained competitive advantage. Healthy work relationships, work affiliation, and motivation for employees were concluded as core effective knowledge management enablers in Multinational enterprises (MNEs).

Innovation projects at the University-Pharmaceutical Industry interface: challenges and opportunities

COVID-19 pandemic accelerated the digital transformation of pharmaceutical R&D. This paper aimed to diagnose some key aspects of University-Pharmaceutical Industry (U-Pharma) partnerships in Brazil that should be addressed in digital platforms to enable the creation of innovative solutions to COVID-19. A qualitative research was applied through an online guiding questionnaire to identify the main points that are considered as opportunities or challenges by the parties involved in the University-Pharmaceutical Industry interface. The responses were processed using content analysis to raise common themes. Further, in-depth interviews were performed to evaluate the subjective perception of these themes. The results of the questionnaire showed the topics bureaucracy, partnership, and agility as the most relevant. The in-depth interviews showed the subjective perception of these themes. The joint analysis of the results showed that in addition to problems related to project management processes, issues that involve the human dimension, such as pro-executive behavior and communication skills, are also extremely relevant to the success of U-Pharma projects. The development of digital solutions for Knowledge Management of innovative projects of U-Pharma collaborations should take into consideration both the project and human dimensions. It is recommended that Project and People Management should be integrated into digital platforms.

Transformation paths and influencing factors of tacit knowledge into explicit knowledge in real estate companies: a qualitative study

PurposeThe purpose of this paper is to figure out the paths about transformation of tacit knowledge into explicit knowledge, i.e. tacit knowledge explicating (TKE) in real estate companies, and determine the influencing factors of TKE in Chinese real estate companies to enable enterprises make better use of their knowledge resources.Design/methodology/approachThe study adopted an exploratory design method using thematic analysis and grounded theory, and semi-structured interviews were conducted to collect data. The interviewees consisted of employees in different positions, who come from Chinese real estate companies with different ranking ranges and different knowledge management levels. Data collection was divided into two rounds for the identification of transformation paths and influencing factors.FindingsThis study has shown that 11 paths about TKE divided into solidified organization process and construction of organizational infrastructure go into effect within the real estate companies. Factors influencing TKE in real estate companies concern three main categories: organizational distal factors, contextual proximal factors and individual factors, including 21 subordinates in total. Furthermore, correlation between TKE paths and influencing factors is established.Research limitations/implicationsResearch results may lack generalizability due to the method adopted. Therefore, researchers are encouraged to verify the outcomes of this research.Practical implicationsThis research provides a new idea and solutions for the tacit knowledge management in real estate companies.Originality/valueTo the best of the authors’ knowledge, this study is the first to systematically identify paths and the influencing factors of TKE in real estate companies, contribute to the incipient but growing understanding of achievement of “tacit to explicit” and enrich the corporate tacit knowledge management literature.

KNOWLEDGE MANAGEMENT SYSTEM PROVISIONS ON THE IMPORT OF CONSIGNMENTS AT CUSTOMS AND EXCISE SUPERVISION AND SERVICE OFFICE PASAR BARU

The activity of importing goods has the potential to experience obstacles or problems in the processing through Customs and Excise due to various kinds of requirements that must be met. So that knowledge management is needed by importers who will carry out import activities because it can increase knowledge in the process and delivery requirements. In order to maximize knowledge, efforts need to be made to create a website-based knowledge management system that is expected to be a solution to these needs. The method used in this study is the Becerra-Fernandez framework method for data collection and processing in determining knowledge management solutions. It also uses the waterfall method for system development using the System Development Life Cycle (SDLC) approach.

From Data to Knowledge: Training of Police and Military Special Operations Forces in Systemic Perspective

ABSTRACT Special operations forces regularly take part in strenuous trainings and operations. In the following article and geared toward the German situation, we identify knowledge as the central resource and challenge for furthering the development of police and military special operations forces. While the complex requirements of deployment and training create a strong need for knowledge, the reference of special operations forces to science not only provides solutions but also poses potential problems. By presenting proposals for medium- and long-term solutions for organizational knowledge management, this article provides orientation for the further development for (inter-)national special operations forces in the police and military sector.

Knowledge management systems and tacit knowledge

Knowledge management explores knowledge through two distinctive approaches: personal (tacit) knowledge and codified (explicit) knowledge. Knowledge management systems (KMS) are defined as software solutions using various information technologies (IT) for developing knowledge management applications. The role of IT in supporting explicit knowledge codification is well explored and advocated, while the role of IT in supporting tacit knowledge or even substituting it is not. The paper reviews literature from a perspective of knowledge workers cognitive activities through two research questions: how tacit knowledge should be supported or even substituted by KMS and how should guidelines be developed to distinguish IT support for explicit and also tacit knowledge. The result is suitable to understand how tacit knowledge can be supported by KMS and guide knowledge workers and managers to distinguish IT support for tacit knowledge, thus helping them to choose the appropriate IT to develop usable merged explicit and tacit knowledge management solutions.

ISSUES OF KNOWLEDGE MANAGEMENT AND KNOWLEDGE TRANSFER IN CASE OF A HUNGARIAN CONSULTING COMPANY

The aim of our study is to present the current HR challenges of the Hungarian business services sector, the importance and problems of building and operating knowledge management systems, the innovation-stimulating effect of a good knowledge management system, the operation and solutions of the knowledge management system of Hungarian business consulting companies, and the related tasks. It is not our goal to further develop the theory of knowledge management systems, to invent new solutions. Instead, we want to establish the justification and problems of the topic with a short overview, and then we will draw conclusions and formulate proposals by analyzing and examining the processes applied and operating in real life. In order to process the literature and implement the above, we had an in-depth interview with the company’s CEO. In order to prove this, we tried to provide the most comprehensive literature review possible, which is not exhaustive and should be further expanded and detailed in the case of possible future research. We hope that we have succeeded in establishing the usefulness and problems of the topic and in formulating useful proposals that will increase the company's further development and innovation skills by analyzing the innovation process that will enable the implementation of the banking development project. After examining the literature, we briefly presented the consulting firm under study. We then examined and illustrated the mapping of knowledge management in corporate strategy, which affects several areas; relationships, training and development, competencies, quality assurance and the knowledge base. The listed areas were also analyzed individually. After this, the study turned to the practical presentation of the innovation-enhancing effect of the knowledge management system On the employee side, a combination of maximum professionalism and value creation intent is essential. The implementation of goals, plans and developments can be based on a knowledge management system, the creators / implementers / operators of which are aware of the importance of knowledge capital, the difficulties of knowledge sharing and the impact of innovation on competitiveness. The limitation of the research:the example of the presented company is not representative in nature, but as a relevant representative of the given business sector,one of the leading IT and business consulting companies in the country under study, its practice can be considered as best practice. We have come to the conclusion that the examined company has a desire for continuous improvement and improvement on the part of the company management and they also support the employee initiatives for this purpose on a daily basis. It can be stated that the innovation described by the literature is the most important development for the analyzed company, but in its internal practice and communication, new or re-examined processes appear as innovations. In the near future, the main challenge will be to motivate and activate employees as effectively as possible, and to support alternative learning opportunities. By further developing their knowledge management system, they can ensure their ability to innovate and their leading market position.

Inter-regional digital forensic knowledge management: needs, challenges, and solutions.

Increasing demand for digital evidence in criminal investigations is driving decentralization of forensic capabilities closer to the crime scene. Law enforcement agencies are struggling to keep pace with technological developments, cybercrime growth, and scientific advances. In federated environments, digital forensic knowledge and practices vary widely across regions. To reduce delays, wasted resources, missed opportunities, mistakes, and misinterpretations, there is a pressing need to balance the democratization of digital forensic capabilities with knowledge management and sharing between decentralized regions. There are multiple forms of knowledge to be managed, including procedural, technical, investigative, scientific, behavioral, crime analysis, and forensic intelligence. In addition, there are multiple knowledge producers and consumers, including police investigators, digital forensic practitioners, criminal intelligence analysts, attorneys, and judges. Knowledge management becomes even more challenging when multiple interdependent regions are involved, speaking different languages. Taking all of these factors into consideration, this work presents an inter-regional knowledge management solution for improving the quality, consistency, reliability, efficiency, cost-effectiveness, and return on investment of digital forensic capabilities. The basis of this work is a community-driven initiative of Swiss regional police authorities. Interviews were conducted with 15 digital forensic units to determine their current knowledge management practices and needs. The results were then generalized into a prioritized set of requirements for inter-regional digital forensic knowledge management that may be applicable in other countries. These requirements were used to evaluate knowledge management platforms, and one was selected. Implementation, operations, and maintenance challenges of an inter-regional digital forensic knowledge management platform are discussed.

Key factors in the success of knowledge management co-operation in subway Tehran and Suburbs

Objective: The purpose of this paper is to provide a better understanding of the important issues is the implementation of knowledge management in Metro Tehran. Methodology: Given that knowledge on the relationship between people and how to use information technology to realize the purpose of the introduction of knowledge management solutions that help organizations to achieve the objectives. Measures introduced in the major categories that the general plan provides a knowledge management system. The main axes: leadership, organizational culture, processes, explicit and tacit knowledge, knowledge centers, measure the knowledge, people and skills, leverage and reinforcement market knowledge and technological infrastructure. Results: Knowledge Organizational to According to Dominant Management Successful World, one from the main Capital Company's will be, will become That Manage Optimized It Cause Promotion Level Qualitative Organization Is. Conclusion: Management Knowledge A Term That Nowadays at Literature Manage and Business and Work Very Common Goods Is and Those That at This Working area To Activity Are Good they know At So This Word What Areas Professional Several Existence That Researchers Different Busy to Activity and Research on They Are. Pundits at This Arena Key Factors Several to Direction Implementation successful Manage Knowledge Expression Have.