Knowledge Management Process Capability Research Articles

Role of tacit knowledge management process and innovation capability for stimulating organizational performance: empirical analysis, PLS-SEM approach

PurposeThis article aims to explore the connections between tacit knowledge management and the capacity to create new products and services for stimulating organizational performance.Design/methodology/approachThis research utilizes a questionnaire-based study and 378 questionnaires gathered from different provinces of China between August and October 2022. The SmartPLS technique was used to evaluate the regression and mediation analysis on lower-order and higher-order components of the research hypotheses behind the model.FindingsThis investigation's results indicate that the tacit knowledge management process (TKMP) significantly drives product and service innovation and impacts organizational performance (ORP). According to the results, TKMP did not directly influence ORP and product innovation to mediate between Tacit knowledge and organizational performance.Research limitations/implicationsFuture research should concentrate on different combinations of influences on innovation and other consequences of introducing innovation into businesses. Moreover, researchers may add moderators to innovation and organizational performance.Practical implicationsThis study assists managers in how tacit knowledge management affects organisational performance by examining product/service innovation capabilities. Product innovation also mediates between tacit knowledge and organizational performance. Service innovation improves organizational performance, prioritizing knowledge creation, sharing and retention to increase innovation and organizational success.Originality/valueThis study contributes to the literature on tacit knowledge management, innovation capability and organizational performance by concentrating on the tacit knowledge process and using the resource-based view. This study gives a solid theoretical and practical basis for understanding the component interactions.

Do knowledge-oriented leadership and knowledge management capabilities help firms to stimulate ambidextrous innovation: moderating role of technological turbulence

PurposeGiven the decisive role of knowledge-oriented leadership (KOL) in boosting organizational innovation capacities, the research intends to investigate the effect of KOL on ambidextrous innovation with the mediating effect of knowledge management capability (KMC). Furthermore, technological turbulence (TT) is regarded as a moderator in the relationship between KMC and ambidextrous innovation.Design/methodology/approachThe data obtained from 122 Pakistani manufacturing firms were used to evaluate the proposed relationships using the partial least square structural equation modeling approach.FindingsThe empirical findings demonstrate that KOL positively affects both aspects of ambidextrous innovation, namely exploitative innovation (EII) and exploratory innovation (ERI), with a higher effect on EII. Additionally, knowledge management process capability (KMPC) partially mediates the association between KOL and both dimensions of ambidextrous innovation (EII and ERI). Similarly, knowledge management infrastructure capability (KMIC) mediates the link between KOL and ERI but does not mediate the relationship between KOL and EII. The impacts of the KMPC and KMIC on EII are also significantly moderated by TT, although the link between the two components of the KMC (KMPC and KMIC) and ERI is unaffected.Practical implications The research provides useful knowledge and a novel strategy for policymakers to foster KOL and invest in KMC to improve the capabilities of Pakistani manufacturing firms in terms of innovation.Originality/value The research has contributed significantly to the resources-based view and knowledge-based view (KBV) literature by examining the various mediation moderation mechanisms and offering greater insights into the relationship between KOL and firms, KMC, and ambidextrous innovations.

Perspectives on knowledge management capabilities in universities: A qualitative identification of organisational factors

AbstractPrior research has had a limited approach to identifying organisational factors related to knowledge management (KM) practices of higher education institutions (HEIs), the centre for knowledge creation. This qualitative study explored such factors affecting KM capabilities from the perspectives of 30 full‐time academics in public universities, and identified the dimensions of the KM capabilities framework. Results revealed that physical conditions, budget, human and technological resource management, division of labour, workload, time management, communication, bureaucracy, structural differentiation, motivation, individualism, and organisational behaviour affect KM infrastructure capabilities; bureaucracy, KM teams, institutional platforms, organisational structure, knowledge maps, vision, individual attitudes, academic collaboration, process management, budget, decision‐making processes, sustainable academic KM, transparency, labour force, knowledge security, organisational culture, accessibility, and archiving affect KM process capabilities. These results contribute to identifying the organisational factors influencing KM that are critical to guiding practitioners and administrators of HEIs in developing more effective KM strategies and practices.

Knowledge-based dynamic capabilities: a scientometric analysis of marriage between knowledge management and dynamic capabilities

PurposeSeveral manuscripts are adopting knowledge-based dynamic capabilities (KBDCs) as their main theoretical lens. However, these manuscripts lack consistent conceptualization and systematization of the construct. Consequently, the purpose of this study is to advance the understanding of KBDCs by clarifying the dominant concepts at the junction of knowledge management and dynamic capabilities domains, identifying which emerging themes are gaining traction with KBDCs scholars, demonstrating how the central thesis around KBDCs has evolved and explaining how can KBDCs scholars move towards finding a mutually agreed conceptualization of the field to advance empirical assessment.Design/methodology/approachThe Clarivate Analytics Web of Science Core Collection database was used to extract 225 manuscripts that lie at the confluence of two promising management domains, namely, knowledge management and dynamic capabilities. A scientometric analysis including co-citation analysis, bibliographic coupling, keyword co-occurrence network analysis and text mining was conducted and integrated with a systematic review of results to facilitate an unstructured ontological discovery in the field of KBDCs.FindingsThe co-citation analysis produced three clusters of research at the junction of knowledge management and dynamic capabilities, whereas the bibliographic coupling divulged five themes of research that are gaining traction with KBDCs scholars. The systematic literature review helped to clarify each clusters’ content. While scientific mapping analysis explained how the central thesis around KBDCs has evolved, text mining and keyword analysis established how KBDCs emerge from the combination of knowledge management process capabilities and dynamic capabilities.Originality/valueMinimal attention has been paid to systematizing the literature on KBDCs. Accordingly, KBDCs view has been investigated through complementary scientometric methods involving machine-based algorithms to allow for a more robust, structured, comprehensive and unbiased mapping of this emerging field of research.

Knowledge Repository Design to Improve Knowledge Management Process Capabilities: A Systematic Literature Review

The role of technology in supporting knowledge management is very vital. The knowledge repository system is the foundation of knowledge management and its implementation. Knowledge sharing, discovery, and other knowledge processes will be more accessible through proper knowledge repository system as an organizational knowledge base. This research explored various approaches employed by practitioners and researchers in designing a knowledge repository that allowed people to study and implement the knowledge repository as needed. A Systematic Literature Review (SLR) method proposed by Kitchenham was used to answer three research questions; (1) how is model knowledge storage in an organizational repository developed? (2) what tools can help create a knowledge repository? (3) what are features that should be present in a knowledge repository? It was confirmed that the repository storage model was mainly represented in the ontology model. Furthermore, the technologies for creating knowledge were Protégé and Neo4j graph-based databases. In addition, features that were mostly applied in the knowledge repository system included data catalogs, search, API, knowledge management, visualization, rule-based and case-based reasoning.

Impact of Intellectual Capital on International Trade: Knowledge Management and Business Processes as Intermediaries

The global international trade market is changeable and highly competitive. In order to discover the market competitiveness of trading companies, we develop a second-order research model to explore the impact of intellectual capital on a company’s performance through the intermediaries of knowledge management and business processes. The main purpose of this study is to discover the roles that knowledge management and business process capabilities play when companies introduce intellectual capital. We used a five-part questionnaire to conduct our research. Structural equation modeling techniques were used to analyze the research model, and we used PLS-SEM for data analysis. The analysis results show that the direct impact of intellectual capital on company performance is not significant (path coefficient is 0.08), and if a company only implements knowledge management it will have no significant effect on performance (path coefficient is 0.06). However, these two factors do have a significant impact on company performance through business process capability. Therefore, the results show that knowledge management and business processes mediate intellectual capital to affect a company’s performance and lead to the better identification of the successful elements of competitive export trade strategies in dynamic business environments. Moreover, the results also show that the factor loading of information capital (weight=0.63) in intellectual capital is much higher than the other aspects of intellectual capital. That is, companies must prioritize information capital when investing in intellectual capital.

Yükseköğretimde Bilgi Yönetimi Yeterliliği Öğrenci ve Akademik Personel Ölçekleri: Geçerlik ve Güvenirlik Çalışmaları

Adopting a quantitative research design, this study aimed to develop Student Survey of Knowledge Management Capabilities in Higher Education (SSKMCHE) and Academic Staff Survey of Knowledge Management Capabilities in Higher Education (ASKMCHE) to measure the knowledge management capabilities in state universities from the perspectives of both students and academics. The participants were 512 undergraduate students and 300 academics working full-time in state universities in Istanbul during the academic years of 2017–2018 and 2018–2019. The explanatory factor analysis (EFA) was performed to determine the validity of the surveys, and the Pearson correlation analyses and matched-pair t-tests were performed to find out the reliability of the surveys, and Cronbach alpha coefficients were calculated for each sub-dimension to test their internal consistency. At the end of the study, 43-item 5-point Likert-type scale of SSKMCHE and 50-item 5-point Likert-type scale of ASKMCHE were developed, which measure 7 dimensions: technology, organizational structure, and organizational culture as the dimensions of knowledge management infrastructure capabilities, and knowledge acquisition, knowledge conversion, knowledge application, and knowledge protection as the dimensions of knowledge management process capabilities.

Entrepreneurial orientation, knowledge management, dynamic capabilities towards e-commerce adoption of SMEs in Indonesia

PurposeThe purpose of this study is to examine the dimensions of entrepreneurial orientation (EO), knowledge management process (KMP) and dynamic capability (DC) toward the adoption of electronic commerce (e-commerce) of small and medium enterprises (SMEs) in North Sumatera.Design/methodology/approachThis study used a quantitative methodology using Smart PLS of structural equation model. A survey is done by distributing the questionnaires to the respondents (owner-managers) of SMEs across sectors. Using a convenient sampling technique, 131 respondents were selected. Using a cross-sectional survey design, 11 hypotheses were tested.FindingsIt is found that both innovativeness and proactiveness of EO have a significant relationship with e-commerce adoption (EA), while the risk-taking of EO is found as insignificant. Both risk-taking and proactiveness of EO are significantly related to KMP, but innovation of EO is found to be insignificant. Moreover, KMP significantly mediates the relationship between risk-taking and proactiveness of EO and EA, while KMP insignificantly mediates the relationship between innovativeness of EO and EA. Finally, it is found that DC has a significant relationship in EA.Originality/valueBy using the resource based-theory, the study on the decision of EA by SMEs is conducted which focuses on a number of internal and external factors influencing the adoption decision. This differs from other studies using theories of the technological, organizational and environmental, theory of acceptance and use of technology, theory of planned behavior, theory of reasoned action and others which emphasized on the implementation and usage of EA.

Exploring the Mediating Effect of KMPC on PM and OP in the Education Sector

The basic objective of this research study is to determine the impact Performance Management (PM) has on the overall performance of the organizations in the education sector of Pakistan. The study also seeks to explore the role of Knowledge Management Process Capabilities (KMPC) by Gold, Malhotra, & Segars (2001) acting as a mediator on the relationship between Performance Management (PM) and Organizational Performance (OP). Research methodology based on the quantitative approach uses a multi-itemed questionnaire to collect the data. The data reliability is tested using Cronbach Alpha and in addition to the regression, correlation analysis, and the Baron and Kenny mediation procedure. The result of the study indicates the presence of a relationship between PM and OP being partially mediated by KMPC. Knowledge management (KM) needs to focus and be linked with PM when positive results are expected to be delivered by the organization in the form of improved performance. KM process seeks to identify and explain the mechanism or process underlies the relationship between PM and OP and hence needs to be embedded within the PM cycle which applies to the overall performance of the organization.

IMPACT OF IT INFRASTRUCTURE AND KNOWLEDGE MANAGEMENT CAPABILITY ON ORGANISATIONAL PERFORMANCE OF STAR HOTELS IN SRI LANKA

Today, the organizational environment is changing rapidly and the competitive environment is very volatile, as a result, business firms face new challenges, especially, the competition increased with the changes environment in which they operate. One of the strategic philosophies assisting firms at this juncture to develop strategic capabilities dealing with uncertainty is knowledge management infrastructure capabilities. Through enhanced technological infrastructure and systematic implementation of knowledge management process organizations able to develop strategies that enable them to be proactive and adaptable to external changes and achieve better organizational performances. The main aim of this study is to analyse the impact of Information Technology (IT) infrastructure and Knowledge Management process capability on Organizational Performance of star rated Hotels in Sri Lanka. Empirical examination of the hypothesized relationships among variables is conducted by means of questionnaire surveys in Sri Lanka. The 233 responses received from respondents serving as managers in star hotels and the data analysed using AMOS version 23.0. According to the results of SEM analyses, the proposed measurement model satisfied the necessary fit conditions. The empirical evidence confirms that the technological infrastructure capability is correlated and it is an enabler of knowledge management process capability on organizational performance of star rated hotels in Sri Lanka. In addition to theoretical contributions, the study also attempts to provide a variety of practical recommendations for hotel managers, to be successful in utilizing IT resources on knowledge management to the attainment of better organizational performances.

Holistic evaluation of knowledge management practices in large Indian software organisations

This research analyses the knowledge management (KM) implementation in India software organisations from the perspective of the knowledge workers. A holistic KM evaluation was conducted by capturing the perceptions of critical success factors, process capability, and the effectiveness of KM. The parameters of the study were developed by using content analysis. A questionnaire survey was conducted to capture the knowledge worker's perception of the eight generic dimensions of critical success factors, five dimensions of KM process capability and five dimensions of KM effectiveness. The data for this research was collected from 423 knowledge workers from 66 large software firms that were listed on the Bombay Stock Exchange (BSE). The perception of each factor was converted to knowledge management index (KMI) scores for interpretation. The results indicated that the overall implementation of KM in Indian software firms was in the right direction with above average KMI scores for all factors. The critical success factors, knowledge process capability factors, and knowledge management effectiveness parameters were ranked based on their perception scores.

Holistic evaluation of knowledge management practices in large Indian software organisations

This research analyses the knowledge management (KM) implementation in India software organisations from the perspective of the knowledge workers. A holistic KM evaluation was conducted by capturing the perceptions of critical success factors, process capability, and the effectiveness of KM. The parameters of the study were developed by using content analysis. A questionnaire survey was conducted to capture the knowledge worker's perception of the eight generic dimensions of critical success factors, five dimensions of KM process capability and five dimensions of KM effectiveness. The data for this research was collected from 423 knowledge workers from 66 large software firms that were listed on the Bombay Stock Exchange (BSE). The perception of each factor was converted to knowledge management index (KMI) scores for interpretation. The results indicated that the overall implementation of KM in Indian software firms was in the right direction with above average KMI scores for all factors. The critical success factors, knowledge process capability factors, and knowledge management effectiveness parameters were ranked based on their perception scores.

A framework for developing business intelligence systems: a knowledge perspective

Purpose The purpose of this research is to propose a framework for developing business intelligence systems (BIS). Design/methodology/approach Following a qualitative research method, a comprehensive framework at organizational and individual level, as well as team level, was developed. Findings The findings revealed that team-level influential factors play a more significant role in BIS development success. The results also indicate that BIS development relies on suppliers, customers and their relationships, whereas the supplier side has a more significant impact on determining successful development. Drawing on these findings, embedded knowledge, knowledge management process capability and project team members’ interaction were identified at team level on supplier side which significantly influence the success of BIS development. Practical implications This research provides insights into a framework toward successful development of BIS. Originality/value The findings of this exploratory study would be useful for planners and managers of BIS development projects to enhance success probability of such projects.

Organizational resources, KM process capability and strategic flexibility: a dynamic resource-capability perspective

PurposeStrategic flexibility is largely considered a source of competitive advantage, yet strategic flexibility in relation to organizational resources and knowledge management (KM) process capability is not well studied. To address this gap, this study aims to assesses the relationship of organizational resources (technical and social resources) and strategic flexibility through KM process capability.Design/methodology/approachThis paper is built on the assumptions of the resource-based view and the dynamic capability perspective of firm. Two types of organizational resources – technical and social – were identified from relevant literature. Data were collected from 23 small- and medium-sized firms (family owned firms) using a 37-item questionnaire. In addition to descriptive statistics, multiple hierarchical regressions and bootstrapping were used to test the study hypotheses.FindingsFindings suggest that organizational resources are positively and significantly related with strategic flexibility, and KM process capability partially mediates these relationships.Research limitations/implicationsThe paper adds to strategic flexibility literature by exploring and assessing the linkage of organizational resources with strategic flexibility through KM process capability.Originality/valueFindings of this research may help organizations and practitioners in enhancing strategic flexibility of firm.

Sustainable supplier selection by way of managing knowledge: a case of the automotive industry

Knowledge management (KM) is globally known as an enabler for supply chain management (SCM). By developing the literature of 'sustainability' in SCMs, sustainable supplier selections (SSS) have widely been recognised as an important issue. The current research aims at investigating the relationship between knowledge management process capability (KMPC) and SSS in one of the Iranian automobile manufacturer, so called 'SAIPA'. After reviewing the related literature, the research's model was extracted. Meanwhile, well-designed questionnaires were distributed among the 191 SAIPA Corp's experts who have had the adequate understanding of KM. Besides, in this study an applied research has been used as a research method, and a canonical correlation coefficient for collecting the data. Furthermore, cross-sectional study has been utilised. Based on the results, in regards to the SAIPA's SCM, there is a meaningful, as well as positive linkage between KMPC and SSS criteria.

Sustainable supplier selection by way of managing knowledge: a case of the automotive industry

Knowledge management (KM) is globally known as an enabler for supply chain management (SCM). By developing the literature of 'sustainability' in SCMs, sustainable supplier selections (SSS) have widely been recognised as an important issue. The current research aims at investigating the relationship between knowledge management process capability (KMPC) and SSS in one of the Iranian automobile manufacturer, so called 'SAIPA'. After reviewing the related literature, the research's model was extracted. Meanwhile, well-designed questionnaires were distributed among the 191 SAIPA Corp's experts who have had the adequate understanding of KM. Besides, in this study an applied research has been used as a research method, and a canonical correlation coefficient for collecting the data. Furthermore, cross-sectional study has been utilised. Based on the results, in regards to the SAIPA's SCM, there is a meaningful, as well as positive linkage between KMPC and SSS criteria.

Knowledge management process capabilities for competitive Advantage: A comparison of it multinationals in India

Knowledge management process capabilities for competitive Advantage: A comparison of it multinationals in India

Knowledge Management Capabilities and the Role of Risk Taking for Business Model Innovation

When analyzing capabilities that enable business model innovation, the influence of knowledge management capabilities has been rarely considered, despite the fact that a firm´s knowledge management capabilities of maintaining and leveraging knowledge have been referred to being a key resource for innovation. Therefore, this study analyses the impact a firm´s knowledge management infrastructure and knowledge management process capabilities have on business model innovation and how these effects are moderated by a firm´s tolerance for risk taking. We empirically analyze a sample of 230 small and mid-sized companies and are able to find that a firm ´s knowledge management process capabilities of exploiting new knowledge out of external knowledge sources have a significant and positive effect on business model innovation. The impact of a firm´s ability to exploit existing internal knowledge through its knowledge management infrastructure capabilities for business model innovation is positive for firms that ha...

The effects of knowledge management capabilities on perceived school effectiveness in career and technical education

Purpose This study aims to investigate the impact that knowledge management (KM) capabilities have on school effectiveness in career and technical education (CTE) in Taiwan. Design/methodology/approach The study adopted a survey research. A total of 439 valid samples were obtained and subsequently verified with structural equation modeling. Findings The results indicated that KM capabilities consist of two main dimensions, namely, the KM enabler capabilities and the KM process capabilities. The former includes structures, cultures and information technology support, whereas the latter includes acquisitions, storage, sharing and applications. In terms of the relationships among the dimensions of the model structure, the KM enabler capabilities managed to effectively predict the KM process capabilities, and the KM process capabilities managed to effectively predict the perceived school effectiveness. Research limitations/implications Based on the results, improvement of the KM enabler capabilities and process capabilities of higher education institutions of CTE is recommended so that their school effectiveness may be improved. Because the participants were not randomly selected, the generalizability of the results should be further examined. Practical implications This study encourages practitioners to focus their KM practices on KM enabler capabilities and the KM process capabilities. Originality/value The current study provided an insight into and further understanding of the model regarding the relationships among the KM enabler capabilities, the KM process capabilities and the school effectiveness.

Relationship between Knowledge Management and Organizational Performance: A Test on SMEs in Malaysia

Generally, small and medium enterprises (SMEs) play a crucial role in supporting the nation's economy. Nevertheless, Malaysian SMEs have not developed their full potential. Therefore, it is essential for the entrepreneurs to search for and shift towards better strategies to become more successful. In the present turbulent environments, knowledge has been viewed as a major strategic competitive resource. Given the importance of knowledge, entrepreneurs are encouraged to develop their capabilities to manage knowledge which will move them to become more competitive and innovative. Extensive research is available in the knowledge management literature investigating the process of knowledge management as a composite construct; nonetheless little research has been done to examine the independent effects of the individual dimensions of knowledge management process. In particular, little empirical evidence has been found to determine the implementation of knowledge management practices in the context of developing countries and small business. This study aimed to fill the perceived gaps by investigating the relationship between knowledge management process capabilities and organizational performance in the context of Malaysian SMEs. Knowledge management process capabilities were conceptualized as four dimensional constructs: knowledge acquisition, knowledge conversion, knowledge application, and knowledge protection while organizational performance were divided into two dimensions namely, non-financial performance and financial performance. This paper anticipates that the four knowledge management process capabilities are important antecedents of organizational performance, which have in turn a positive relationship with both non-financial performance and financial performance of SMEs. The findings of this study will provide insights to entrepreneurs and help them to identify and develop effective strategies towards enhancing their overall performance.