Knowledge Management In Higher Education Institutions Research Articles

Knowledge Management in Higher Education in Vietnam: Insights from Higher Education Leaders — An Exploratory Study

This paper aims at increasing awareness of knowledge management (KM), its challenges as well as benefits in Higher Education (HE) system of Vietnam. An exploratory qualitative research design was deployed using semi-structured interviews. Nine senior institutional leaders from nine Vietnamese universities participated in the study. Thematic analysis, informed by the literature, was undertaken on English translated transcripts of the interviews. The findings shared senior HE leaders’ perspectives on how KM in higher education institutions (HEI) of Vietnam was being conceptualised and operationalised, as well as insights into how KM associates with six dimensions of HEIs’ performance so as to gear up KM’s benefits and anticipate challenges when a HEI embarking on the KM journey. Further research of different methods on the topic to enlighten the role of KM in HE system of Vietnam, and beyond, is recommended. The role and importance of KM is wildly recognised in business communities. However, studies exploring KM application in HE system remain scarce especially HE of developing countries. In Vietnam, no qualitative studies of KM in HEIs have been located. Vietnam is a nation on its way to transform from a state-based to market-driven economy; and a comprehensive education reform is deemed to shoulder the key task. KM deployment in the whole HE system is essential to comprehensive education reform and then to the global integration of its HE system. Besides, the study helps enrich the literature of KM in HE sector and provide insights of KM to campus chiefs, KM officers, administrator in HEIs.

Knowledge Management Tools and Practices for Successful Implementation in Higher Education Institutions in Nigeria

Knowledge Management (KM) practices have existed for long in Higher Education Institutions (HEIs); although little attention has been given to successful implementation of KM practices as a means of gaining competitive edge and sustainable development. In view of this, this paper discusses knowledge management tools and practices for successful implementation in HEIs in Nigeria. The methodology adopted for this study was a literature search spanning across several studies on KM and their extent of application in HEIs. This paper further discusses elements of KM as applicable to HEIs, KM tools that are required for successful implementation of KM; and the challenges faced by HEIs in applying and sustaining KM principles in their day to day operations and work processes. Policy recommendations were equally made to improving the implementation of KM in HEIs. It was concluded that leadership of HEIs along with Government should show more commitment in the area of funding, procurement of infrastructures and organizing sensitization programmes that would entrench KM culture and sustain its practices.

Towards Enhancing Service Delivery in Higher Education Institutions via Knowledge Management Technologies and Blended E-Learning

Higher education, as a service sector, offers various programs to develop the students which can add value to the society. People, knowledge and technology play vital roles in attaining high service delivery in higher education institutions (HEIs). Knowledge sharing (KS), which is an arm of knowledge management (KM), is a key factor in HEIs requires full usage of technology to disseminate knowledge from teaching and researches through e-learning. However, technology challenges are prevalent in Africa. Hence, this paper illustrates how e-learning system can be used to enhance KM in HEIs in Africa and provide the benefits of both. Characteristics of KM and e-learning system have been highlighted. The paper shows relationship among different types of KM, e-learning and blended e-learning (BEL). It has been enumerated that there is a meeting point between KM, e-learning and BEL towards enhanced service delivery in HEIs in Africa in the era of open distance learning for towards achieving mass education. Hence, African governments should step up their efforts in funding technology-enhanced training in HEIs and necessary policies to promote effective and efficient quality services in DL education using KM and BEL.

Knowledge management in higher education: a literature review and further research avenues

ABSTRACT Despite the growing interest in knowledge management (KM) for Higher Education Institutions (HEIs), research on this topic is still fragmented and loosely focused. This paper adds to this research by providing a state-of-the-art of the current literature and outlining overlooked areas of investigation in order to address further studies towards bridging this gap. To this purpose, through a systematic review process, 121 articles have been coded and analysed according to distinct dimensions. Findings reveal that, despite the growing trend of papers on the topic, research on KM in HEIs is still in its embryonic stage with high levels of heterogeneity and lack of wider theoretical constructs. Furthermore, a thematic analysis highlights six main research concepts, from which this paper derives a comprehensive framework integrating the key issues from the literature and suggesting new possible research avenues in the field.

Expectations and Realities of Knowledge Management: Experiences from Higher Education in Developing Countries

The aim of this paper is to view the theoretical and practical aspects of knowledge management in the higher education of developing countries of Asia and Africa. It also emphasizes the usage and importance of Knowledge Management (KM) in developing countries. This paper argues that the use of KM is growing day by day in higher education institution after the development of information technology (IT), and information and communication technology (ICT). KM is highlighted in the developing countries along with the enablers of KM such as technology, leadership, culture and environment. Consequently, development of KM is not going ahead as intended in such countries. The aim of this paper is to explore the status and impact of KM in higher education institutions (HEIs) of developing countries. In this era, the usage of KM is increasing day by day in business sectors and educational institutions as well. This paper aims to elaborate the expectations of KM in higher education institutes of developing countries.

From knowledge management to organizational performance

PurposeThe purpose of this paper is to empirically investigate the effects of knowledge management (KM) enablers on KM processes in research universities and testing the direct relation between KM processes and OP. This study also proposes to examine the mediating role of intellectual capital (IC) and innovation in the relationship between KM processes and performance of universities.Design/methodology/approachUsing a sample of 217 academic and administrative personnel from research universities of Pakistan, the hypothesized relationships were tested through partial least squares structural equation modeling technique.FindingsThe results reveal that KM enablers have a significant impact on KM processes. The results also indicate that KM processes influence organizational performance (OP) directly and indirectly through innovation and IC.Practical implicationsFindings of this study reinforce the corporate experience of KM and suggest how administrators of research universities and higher educational institutions can promote innovation and IC, which in turn enhance OP.Originality/valueDespite the augmented importance of KM in higher education institutions or research universities, there is a dearth of studies that investigate the interplay of KM, innovation, IC and OP. This is one of the earliest studies that not only empirically investigate the interaction of KM enablers, KM processes and performance of research universities but also shed insights into the existing literature by simultaneously investigating mediating role of IC and innovation in the underlying relationship.

A New Model for the Impact of Knowledge Management on University Performance

Based on a systemic approach, this study proposes the modelling of a knowledge management system (KMS), which allows studying the cause and effect relationships between knowledge management (KM) and the university's performance. The approach relies on the definition of the main activities of the KM process, namely the acquisition, capitalisation, diffusion and utilisation of knowledge. Recent literature suggests that such KM activities are influenced by environmental elements. External and internal functional analysis of KMS is developed using the APTE method to describe the KM process, that handles all different element or factors of knowledge and see their impact on university's performance. The latter is measured according to customer needs, by three perspectives (customer satisfaction, operational excellence and the direction of the product). The proposed model suggests that the combination of the type and origin of knowledge are important for the KM process and positive relations were established between the subfunctions of this process and the performance of the university in responding to different needs of several customers such as students, teachers, managers and socio-economic sector. Finally, the model allows a good implementation of KM in higher education institutions in order to help them to remain competitive in an increasingly complex environment.

Implementing Knowledge Management in Higher Educational Institutions in India: A Conceptual Framework

Higher education institutions (HEIs) create and apply knowledge during their processes and activities. The growth in the number of HEIs in India in the last decade has increased competition and the pressures for performing better. This has forced the institutions to recognize the need for knowledge management (KM) initiatives which is a key asset. KM in HEIs involves the discovery capture of the knowledge created, its filtering and encapsulation and mapping it to the needs of the organization to derive value from its sharing throughout the organization. A competitive edge over others depends largely on the quality of KM that organizations are able to apply to their operations. The paper explores the functional domains of HEIs and the indicators that determine these domains. Further, the authors have evaluated the functional domains for information technology (IT) based knowledge management (KM) intervention and identified the benefits that are perceived. In order to reinforce the results, the authors have proposed a conceptual framework for the efficient capture, encapsulation, structuring, dissemination and employment of the organizational knowledge towards the organizational goals and objectives. If the framework is implemented, the authors feel it will result in enhanced transformation of organizational knowledge into decision making and actions. Keywords - Knowledge management, higher education, knowledge creation, knowledge encapsulation, knowledge structuring, knowledge dissemination