Knowledge Management In Government Research Articles

Factors influencing the implementation of knowledge management in the South African government

Although Knowledge Management was introduced as a Key Performance Indicator (KPI) for all senior management in South Africa 15 years ago, its implementation has been slow and inconsistent. This paper aimed to identify the factors that contribute to or deter the implementation of Knowledge Management in the South African government. The issue was explored through a review of literature on Knowledge Management, as well as results of an interview and questionnaire completed by government officials doing Knowledge Management practitioner work in the South African government. The quantitative data was analysed using DATAtab. The findings identified two key factors that deter the implementation of Knowledge Management in the South African government: most departments in the South African government do not value Knowledge Management, and public officials responsible for implementing Knowledge Management in their departments lack implementation skills. A lack of research on Knowledge Management in developmental governments exists. More research on this subject is necessary. The research will benefit Knowledge Management and Public Administration practitioners alike.

A Fiscal Policy Foresight Tax Model, Shadow Economy Reduction, and E-Payment Institutionalization as a Result of Knowledge Management

Foresight is the key for the economy, the business environment, and by extension society and politics to face various risks under conditions of uncertainty, which is becoming the norm as we progress through the 21st century. This paper proposes a wealth-based income tax model with an obligatory electronic transaction legal framework to advance fiscal knowledge management in Greek government. The research was conducted using an online questionnaire that was distributed to Greek tax payers via the snowball method. Linear regression was used to examine the associations between the variables. The research results provide insight into the factors driving the enhancement of tax revenue collection via artificial intelligence software after the widespread adoption of e-transactions. A fiscal tax e-payment reform policy based on an artificially intelligent tax foresight model succeeds in reducing income disparities caused by overtaxing honest taxpayers, thereby shrinking the shadow economy. With the widespread adoption of e-payments and complete digitization of financial transactions, the results of this study can serve as a foundation for the advancement of fiscal knowledge management and compliance with tax behavior. This study emphasizes the importance of planning ahead for taxes and coordinating information in order to reform fiscal policy for the better.

A Conceptual Hybrid Approach in Evaluating IT Governance Maturiy Level

This study aims to examine several evaluation standards of IT governance and management, so as to produce a work step that can be used to evaluate both simultaneously. The result of the research is a conceptual joint work step to evaluate IT governance in Higher Education: Studies in Private Universities.In achieving the Tridarma, Private Universities require good knowledge management in IT governance and management governance. As a form of business engaged in education, private universities must also be able to maintain their existence in the business world with increasingly fierce and rapid competition, universities have utilized technology in all aspects, both in the process of providing education and operationally supporting the activities of the tridharma of higher education.The current use of technology is certainly expected to be in line with the goals of higher education. This research proposes work steps that are expected to accommodate the need for evaluation of IT governance and management by combining several clauses contained in COBIT as an evaluation tool for IT governance and ISO 9001:2015 as a standard that focuses on Quality Management System. This study uses interview techniques and direct observation through audits to collect data and evidence using an instrument in the form of a list of questions that have been adjusted to the two standards used, namely COBIT and ISO 9001: 2015.

Role of Knowledge Management in Strengthening Corporate Governance in the Organisation

Knowledge is an asset for every individual and organisation, Knowledge includes set of know how, process technology, marketing strategy, accounting system, managerial skills etc. there is a great deal in the corporate and business world that information and knowledge can be vital tools in the organisation. Fairness, transparency, responsibility and accountability is the basic principles of corporate governance. During last 25 years business world had grown rapidly. Simultaneously many corporate failures and scams also being happening all over the world including India. So there is a need of strict corporate governance code implementation in every organisation. So effective knowledge development in this regard is very much essential for the success of corporate governance. Knowledge regarding basic principles of corporate governance, sustainability in business, Corporate Social responsibility is essential to all responsible corporate members like any other marketing and technical knowledge. This research paper is based on secondary data and primary data. In this paper researcher having main objective to identify the role of knowledge management in effective corporate governance in the organisation. Keywords : Corporate Governance, Sustainable development, Knowledge Management, Corporate Committee. DOI : 10.7176/IKM/9-11-01 Publication date: December 31 st 2019

Upravljanje znanjem u javnom sektoru - slučaj lokalne vlasti u Srbiji

Knowledge has become an increasingly important determinant of competitiveness for the local governments. The purpose of this paper was to explore the existence of knowledge management (KM) in Serbian local government (LG) and to identify and analyzes processes and infrastructure that supports KM practices. The paper consists of two parts; the first part covers comprehensive literature review that summarizes the existing research done on the subject of knowledge management in public sector in order to put research in context and to highlight the contribution of this paper to the existing body of knowledge. The second part consists of empirical research conducted to get a preview of the current state of the KM practice in Serbian local government. There were several important findings regarding KM practices in Serbian LGs identified in the study, i.e., public servants have a positive attitude toward KM concept; KM activities are mostly technology supported; KM is perceived as a management priority; there is not any formal attribution of responsibility for knowledge practice to executive staff, human resource unit or IT unit, neither any mention of knowledge capacity development in strategies or plans of LGs. Finally, the results of this research study provide valuable guidance for future research for both academics and practitioners.

Strategic knowledge management and evolving local government

PurposeThe characteristics of new public management and new public governance are well known, but their impact on managerial knowledge needs and the implementation of knowledge management in local government remains unclear. The purpose of this paper is to elaborate the key elements of a public organization’s knowledge strategy and shows how knowledge management can support public management.Design/methodology/approachA case study on the application of an action research process was conducted to study how the City of Tampere in Finland aimed to overcome challenges in utilizing performance information by applying the ideas of knowledge management.FindingsThe study suggests that a holistic knowledge management strategy promotes the use of performance information by providing a systematic management framework for gathering and utilizing the information.Practical implicationsFour factors appear critical for strategic knowledge management in local government. First, it should be driven by the city’s strategy. Second, it should be carefully integrated into the general management system. Third, clear processes and responsibilities for refining the data are needed. Fourth, the quality of the data must be guaranteed. The results also emphasize the roles of management culture and continuous performance dialogue.Originality/valueThis paper makes two contributions. First, it extends the analysis of a knowledge management strategy to public management, and second, it provides a practical illustration of the development process, where knowledge was put into prime focus in developing public management.

Informing Evidence Based Decisions: Usage Statistics for Online Journal Databases

Abstract
 
 Objective – The primary objective was to examine online journal database usage statistics for a provincial ministry of health in the context of evidence based decision-making. In addition, the study highlights implementation of the Journal Access Centre (JAC) that is housed and powered by the Ontario Ministry of Health and Long-Term Care (MOHLTC) to inform health systems policy-making. 
 
 Methods – This was a prospective case study using descriptive analysis of the JAC usage statistics of journal articles from January 2009 to September 2013.
 
 Results – JAC enables ministry employees to access approximately 12,000 journals with full-text articles. JAC usage statistics for the 2011-2012 calendar years demonstrate a steady level of activity in terms of searches, with monthly averages of 5,129. In 2009-2013, a total of 4,759 journal titles were accessed including 1,675 journals with full-text. Usage statistics demonstrate that the actual consumption was over 12,790 full-text downloaded articles or approximately 2,700 articles annually.
 
 Conclusion – JAC’s steady level of activities, revealed by the study, reflects continuous demand for JAC services and products. It testifies that access to online journal databases has become part of routine government knowledge management processes. MOHLTC’s broad area of responsibilities with dynamically changing priorities translates into the diverse information needs of its employees and a large set of required journals. Usage statistics indicate that MOHLTC information needs cannot be mapped to a reasonably compact set of “core” journals with a subsequent subscription to those.

Indonesian Government Knowledge Management Model

Knowledge management is a strategic issue that is usually used for strategic planning of organizational development in order to reach organization competitiveness and retaining organization knowledge. It has also become a trend in Governmental institution for implementing knowledge management align with the regulation. Internal employee rotation, promotion mutation and open bidding program among government institution take part of this loosing knowledge. Knowledge management model is set of knowledge process that encourage knowledge management initiative can enhance organizational objectives. Therefore it is needed to determine the suitable knowledge management model for the government, because the necessity of this model to accomplish some issues above. This research conducted a literature review and previous study analysis to build a theoretical model of Indonesian government knowledge management. Classification, categorization and elaboration analysis are used for construct a new theoretical model. Indonesian knowledge management model consists of two stages defining organizational strategy that delivering organizational strategy and knowledge management strategy stages which is consist of five elements, there are organization culture, critical success factor of knowledge management, SWOT analysis, organization KM process and organization knowledge map.

Reprint of: Digital and spatial knowledge management in urban governance: Emerging issues in India, Brazil, South Africa, and Peru

The main question concerns the ways in which knowledge management configurations (KM) within urban governance are being transformed through digitization and spatializing information (GIS). This question fits into broader discussions on how knowledge construction, circulation and utilization can improve competences in local government (efficiency and effectiveness), make urban planning more knowledge-based, and provide greater recognition of citizens’ knowledge (accountability). Local governments need such instruments in dealing with increasing complexity and uncertainty in urban development.We examine how uneven patterns of technological change in using ICT and GIS are transforming current local government work processes in terms of efficiency and effectiveness in their outcomes, utilizing empirical data from extended case studies in six medium-sized cities in India, South Africa, Brazil, and Peru, participating in the Chance2Sustain research network. Knowledge management in cities is configured through several dimensions: 1) discourses for digitizing KM in local urban development; 2) actor networks producing socio-spatial knowledge; 3) embedding KM in decision-making processes (power struggles, exclusion); and 4) influences of KM on work practices and interfaces with citizens.The case study results show that 1) KM discourses concerned four issues: strategic urban planning and integrated land use planning; determining geographic boundaries in urban development discourses; streamlining work processes of local governments, and mapping poverty and needs assessments; 2) initiatives mainly link government with the private sector at various scale levels; 3) codified and technical knowledge remains dominant in discussions on urban development; and 4) effects of KM are uneven, but improve work process efficiency, although the interface with citizens remains limited, focusing on middle-class relations to the exclusion of the poor.

Knowledge Management: Organizational Culture in Indonesian Government Human Capital Management

Organizational culture believed as an enabler's of knowledge management implementation. Others assumed that one of critical success factor of knowledge management can be seen from its culture. Generally organizational culture has positive impact to knowledge management. Type of organizational culture can be a guide to encourage the knowledge management (KM) implementation strategy and programs. Culture can direct organization member to behave in certain manners, rules, procedures and policies as an organizational mechanism. This paper describes the process to determine the current organizational culture and suggestion future culture for implement knowledge management in government. OCAI (Organizational Culture Assessment Instrument) and its framework (Competing Value Framework) were used for identifying type of organizational culture in some government ministries/agencies which duties to manage government capital. Result of this study will be used as references for implementing knowledge management for Indonesian Government Human Capital Management for achieve their goals and competitive advantages.

Digital and spatial knowledge management in urban governance: Emerging issues in India, Brazil, South Africa, and Peru

The main question concerns the ways in which knowledge management configurations (KM) within urban governance are being transformed through digitization and spatializing information (GIS). This question fits into broader discussions on how knowledge construction, circulation and utilization can improve competences in local government (efficiency and effectiveness), make urban planning more knowledge-based, and provide greater recognition of citizens' knowledge (accountability). Local governments need such instruments in dealing with increasing complexity and uncertainty in urban development.We examine how uneven patterns of technological change in using ICT and GIS are transforming current local government work processes in terms of efficiency and effectiveness in their outcomes, utilizing empirical data from extended case studies in six medium-sized cities in India, South Africa, Brazil, and Peru, participating in the Chance2Sustain research network. Knowledge management in cities is configured through several dimensions: 1) discourses for digitizing KM in local urban development; 2) actor networks producing socio-spatial knowledge; 3) embedding KM in decision-making processes (power struggles, exclusion); and 4) influences of KM on work practices and interfaces with citizens.The case study results show that 1) KM discourses concerned four issues: strategic urban planning and integrated land use planning; determining geographic boundaries in urban development discourses; streamlining work processes of local governments, and mapping poverty and needs assessments; 2) initiatives mainly link government with the private sector at various scale levels; 3) codified and technical knowledge remains dominant in discussions on urban development; and 4) effects of KM are uneven, but improve work process efficiency, although the interface with citizens remains limited, focusing on middle-class relations to the exclusion of the poor.

The Role of Innovative Communication Channels, Effective Coordination Strategy and Knowledge Management in the UK Local Government Planning System

This research is an exploratory study of innovative communication channels, effective coordination strategy and integrated knowledge management in the UK local government planning system. The UK local government planning system at present suffers delays, which slow down or prevent people building new homes, creating new facilities and bringing disused or neglected land and buildings back into productive use. This study has been carried out in the subject area to explore enhanced efficiency and effectiveness in the UK local government planning system. An integrated knowledge-based planning system is considered as an appropriate solution to achieve smart and sustainable development in the local government planning system. This research study is based primarily upon fieldwork conducted in five participating local authorities in the South East Midlands (Bedford Borough Council, Central Bedfordshire Council, Luton Borough Council, Milton Keynes Council and Northampton Borough Council) and on literature drawn from many different disciplines. A mixed methods approach is chosen for the research fieldwork. The key data collection methods applied during the fieldwork include: structured questionnaires, semi-structured interviews, online group forums, email correspondence, prearranged observations, literature review, document analysis and reviews of the local government publications and their statistical reports. The key purpose of this study is to investigate how the planning system in the UK local government can be transformed from its current "As-Is" state towards a smart and sustainable development future "To-Be" state.

A Case Study Of Knowledge Management Factors And Information Technology In Government Funded Universities In Thailand

The objective of this research is to study and analyze the components of knowledge management, principles, concept and theory on the learning format of knowledge management in government funded universities in Thailand in order to determine the knowledge management factors through an information technology system. From the analysis of the knowledge management factors, it is determined that essential knowledge management factors have 11 components and that the components for information technology system have 12 components. Regarding the opinion of evaluation experts, it is concluded that the components analyzed can be divided into preliminary and necessary components of the knowledge management for government funded universities of Thailand.

Knowledge management in local government: The case of Stellenbosch Municipality

Knowledge management (KM) was a well-founded management approach that held significant benefits for public sector organisations. KM as a management philosophy had an impact on various components of an organisation and it could therefore significantly advance organisational efficiency. The successful implementation of KM initiatives had to be ensured because, different organisational processes and departments had to collaborate and functional silos had to be eliminated. KM required long-term commitment and dedication from all organisational members. Furthermore, there were certain knowledge management enablers in an organisation that needed to be developed and that were necessary for the achievement of organisational effectiveness. These enablers were the organisational culture, human resources, information technology, organisational structure and, the organisation’s strategy and leadership. This article assessed each of these enablers and how they impacted on an organisation’s KM efforts. Stellenbosch Municipality was used as a case in point. The article further examined how local governments were able to effectively implement KM practices as strategic tools used to achieve service delivery and operational goals. The article concluded with a number of recommended strategies, (1) to develop the KM enablers that were present in organisations and (2) to aid the implementation of successful organisational KM initiatives.

Knowledge management as an enabler of change and innovation in Africa

In recent years, mainstreaming knowledge management practices in government processes has assumed increasing importance. How have governments in Africa, if at all, incorporated knowledge management in governance and how inclusive has this process been? This paper will attempt to answer these key questions by examining the experiences and lessons learned in efforts to build knowledge management capacity across Africa. In doing so, the paper will provide a summary of the key presentations of the latest two-day conference, Knowledge Management as an Enabler of Change and Innovation in Africa (Cairo, 2007). Central to discussions was the need to create an enabling environment encouraging the adoption of knowledge management practices in Africa and the utilisation of indigenous knowledge assets as an important input in poverty alleviation strategies. More importantly, the paper outlines the challenges that can be observed and what opportunities for building the Africa Knowledge System are available. Finally, the paper concludes with a discussion of strategic and policy implications of these findings for achieving sustainable development in Africa.

Knowledge management in electronic government : an exploratory study of local authorities in Malaysia

Public sector organizations in developing countries have not received much attention in the research literature of Knowledge Management (KM). The potential impact of KM in the public sector organizations affecting the stakeholders is greater compared to private sector organizations. This paper explores the role of KM in Local Authorities in the broader perspective towards achieving the Electronic Government (E-Government) orientation in Malaysia. This research used a survey questionnaire distributed to all senior and middle management government officers in a multiple case study of three types of Local Authorities located in the Kuala Lumpur Federal Territory and the state of Selangor. These officers are responsible for strategic policies and operational management in various departments of the Local Authorities. The responses from the questionnaires will provide answers to two critical areas: awareness and readiness of KM adoption in terms of physical assets (KM technology) and intellectual assets (ICT skills and ICT trainings provided to management staff) and also the perceived opportunities and challenges in using KM as a strategic tool in developing knowledge - based civil service and the implementation of E-Government.

Knowledge management in electronic government : an exploratory study of local authorities in Malaysia

Knowledge management in electronic government : an exploratory study of local authorities in Malaysia

Knowledge Management in Government

Governments cannot afford to overlook a ground swell that is currently transforming companies, and more especially big companies. It is important that governments draw the appropriate conclusions, not by seeking to copy the private sector, but by endeavouring to innovate in accordance with their own identity and specificity and in accordance with their own way of managing their human resources. The following issue paper is in three parts: the first part briefly describes the ground swell, which is commonly known as knowledge management; the second part shows why this movement is also of significance for the public sector; the third part makes proposals with a view to initiating a debate capable of turning into a genuine action programme affecting government over the coming years...

10.1109/DSDE.2010.24

In recent years, much research has been devoted to government knowledge management; contrarily, few have studied government knowledge management based on multi-agent. After years of private research into government knowledge management. We confirm not only that RAID and symmetric encryption can connect to answer this question, but that the same is true for red-black trees. In this paper, we design IZARD that is a system model of government knowledge management based on multi-agent.