Knowledge Management Implementation Research Articles

Dynamic Capabilities and Competitive Advantage of Deposit Taking Savings and Credit Cooperative Societies in Nairobi City County, Kenya

Despite providing financial support and access to over 48% of the adult population and 82% of small enterprises in Kenya, Deposit Taking Savings and Credit Cooperatives faced intense competition from other financial institutions, leading to reduced competitiveness. The general objective of the study was to investigate the effect of dynamic capabilities on the competitive advantage of Deposit Taking Savings and Credit Cooperatives in Nairobi City County, Kenya. The specific objectives were to explore the effect of marketing capability, knowledge management capability, technological innovation capability, financial management capability on the competitive advantage of Deposit Taking Savings and Credit Cooperatives in Nairobi City County, Kenya. The study was grounded in Marketing Mix Theory, Knowledge-Based Theory, Technology Acceptance Theory, Resource-Based Theory, Dynamic Capabilities Theory, and Competitive Advantage Theory. It employed a descriptive research design, with a target population of 47 Deposit Taking Savings and Credit Cooperatives operating in Nairobi City County. The units of observation included 384 top and middle-level management staff in key departments. The study used a stratefied random sampling for sampling, involving all 47 Deposit Taking Savings and Credit Cooperatives in Nairobi. Additionally, a sample of 196 top and middle management staff was selected using the Yamane Formula. A structured survey tool was utilized for gathering data. Secondary data on competitive advantage was sourced from published articles, referred journals, and other relevant materials. The data gathered included both quantitative and qualitative elements, analyzed descriptively and inferentially, with averages, frequencies, and percentages serving as useful metrics. Qualitative data was analyzed using content analysis and presented in narrative form. The relationships between variables were examined through regression analysis, with tables used to summarize responses. The study analyzed the response rate to understand the participation and engagement level of 196 respondents in a sample of Deposit Taking SACCOs, consisting of 55 senior managers and 141 middle-level managers. The overall response rate was 94.4%, with senior managers returning 90.9% of questionnaires and middle-level managers returning 95.7%. The regression analysis showed that marketing capability, knowledge management capability, technological innovation capability, and financial management capability had a significant positive impact on the competitive advantage of Deposit Taking SACCOs in Nairobi City County. These capabilities contributed to competitive advantage through various factors, such as market expansion, communication efficiency, and financial stability. Recommendations for SACCOs included developing strong marketing strategies, implementing knowledge management systems, investing in robust technology, and enhancing financial management practices. Suggestions for future studies encouraged further exploration of dynamic capabilities and competitive advantages in SACCOs, as well as other financial institutions in Kenya.

Knowledge Management: The Case of Xerox

Recently, the concept of knowledge has been universally recognized as a critical source of achieving competitive advantage for organizations and as an extremely important intangible asset. In today's complex, ever-changing and competitive environment, organizations are challenged in order to successfully manage a wide range of fluctuations, to continuously innovate and deliver value to their customers. To achieve all of the above, they must be open to new ideas and develop a clear understanding of the ways in which knowledge is created, transferred and applied within organizations. Knowledge has been approached as the understanding of a subject or phenomenon, on a theoretical or practical basis. Knowledge management (KM) has been frequently used in recent years as a scientific term, while it has been applied to a range of activity sectors and disciplines. The purpose of KM is to manage, create and enhance the knowledge and intellectual assets of organizations. The effective use of KM can provide a number of benefits to organizations, such as enhancing the quality of services provided, increasing the response time developing innovations, offering above the norm customer value etc. The development of organizational knowledge must be sufficient, so that it can diffuse within the organization and applied where it is needed. Knowledge is increasingly recognized as a critical, strategic resource of organizations. In this paper, secondary data were utilized in order to adequately fulfill the set research objectives developed by the researcher, based on the critical evaluation of existing knowledge. Secondary data was used, while the case study research technique was utilized to develop valuable lessons for the organizations. The organization studied (XEROX) is a rare case of successful implementation of KM and was chosen for this reason. The research objective was to conceptually clarify the concept of KM, link it to organizational performance and provide suggestions in relation to strengthening KM and consolidating organizational processes of knowledge development and transfer.

Implementation of Knowledge Management in Universities of India

This article examines the essential need for and difficulties related with the adoption of knowledge management (KM) strategies in institutions across India. The implementation of information Management, a methodical strategy for acquiring, arranging, and distributing institutional information, is becoming more and more crucial in the swiftly changing environment of higher education. The essay explores the specific circumstances of Indian universities, where a variety of academic fields, cultural subtleties, and administrative intricacies provide particular obstacles to the efficient administration of information. The use of Knowledge Management (KM) at Indian institutions is examined in relation to worldwide patterns and the revolutionary influence it may have on academic and administrative procedures. The paper emphasizes the possible advantages, such as increased cooperation, better decision-making, and optimized resource allocation. It also acknowledges the need for a cultural transformation inside academic institutions to promote a culture of sharing information among academics, students, and administrative personnel. Moreover, the study analyses the necessary technology infrastructure for effectively implementing knowledge management in Indian institutions. The text highlights the significance of using sophisticated information systems, cloud computing, and data analytics to enable effective generation, storage, and retrieval of knowledge. The significance of leadership in spearheading this cultural and technical transformation is underscored, as successful knowledge management requires robust institutional backing and strategic foresight. The article discusses the obstacles that arise while adopting Knowledge Management (KM) at Indian universities and business schools, including opposition to change, concerns over data security, and the need for capacity training. The article suggests implementing a gradual and flexible strategy, customized to the specific attributes of each university, to address these obstacles and optimize the advantages of knowledge management in promoting the academic objectives and overall efficiency of higher education institutions in India.

Knowledge Management Capabilities on the Performance of Startup Companies: Evidence from Startups in Kerala

Purpose: The purpose of the study is to point out the importance of knowledge management in startup companies. For this, four knowledge management processes—knowledge acquisition, conversion, application, and protection—that may have an impact on startup companies' performance are closely examined.  Design, Methodology, and Approach: The empirical research was conducted by participating 250 startup companies that are registered in the Kerala startup mission from 2015 to 2020, and structural equation modeling (SEM) was applied to determine the relationship between the knowledge management process and startup performance.  Findings: The study supports the resource-based view theory by stating that knowledge management is essential for newly established ventures. It has been found that both knowledge conversion and protection play significant roles in the performance of startup companies. While acquisition and application are insignificant.  Social Implication: This study has several implications, one of which is that institutions and government bodies should focus on implementing knowledge management strategies.  Research Limitation: The study has some drawbacks, including the fact that it only included 250 startup companies from Kerala and had a limited sample size. Therefore, generalizations in a global setting are challenging. Second, other intangible assets that fall beyond the scope of the study also have an impact on how well startup businesses perform.  Originality or Value: The study gives startup founders insight into how knowledge management is important at each stage of their firm's life cycle and affects their ability to raise startup funding.Paper Type: Research Paper

Effectively implementing knowledge management strategy through structure and support

There is a growing interest in corporate structure and knowledge management. JPMorgan’s hard-charging chief executive, Jamie Dimon, has been quietly telling senior managers that he expects the mega-bank’s rank and file to be in their seats at the office 5 days a week. While Goldman Sachs, demanded well over a year ago that everyone return to its offices in downtown Manhattan 5 days a week. This comes in the recent wake of layoffs at the investment bank. Thus, effective implementations of cultural adaptation, and change, are a result of the organization’s knowledge management strategy and how they manage remote work. However, this is not the case due to the current status of remote work, the mystery of inertia often sets in, and many organizations go awry. There are unanswered questions regarding the lack of alignment of the corporate structure with the knowledge management strategy and these questions have caused initiatives to stop organizational knowledge to be effectively managed. We propose that an effective alignment between the corporate structure and the knowledge management strategy needs to be a direct connection between the upper echelon of the organization and its stakeholders. A vibrant corporate structure includes all the departments of the organization to effectively serve the objectives of the knowledge management strategy. The structure of this article will address how organizations can ensure that there is an alignment between the corporate structure and the knowledge management strategy. These findings come from our interviews with 81 senior managers in Australia and the UAE.

The overview of knowledge management for the benefits of service-based value in the university libraries:

There is an exclusive chance for university libraries to contribute to the future reimagining of library services. In this regard, the job of KM might be extremely successful. As a result, university libraries may provide excellent user services by utilizing KM. This research is to explore the existing models of Knowledge Management (KM) and how the existing models of KM are implemented at university libraries, to recognize how KM is being implemented at university libraries as reported in earlier research, and the benefits of KM practices for creating service value for libraries. This research was performed following the “Preferred reporting items for systematic reviews and meta-analyses (PRISMA)” guidelines. The study found that a skilled workforce and expertise are required for effective KM implementation in university libraries. Outdated skills may serve as a starting point for KM in university libraries, but they are insufficient for providing service-based value. There is a need for Library and Information Science (LIS) professionals to develop additional competencies for KM practice in university libraries. Based on the findings and discussion, it can be concluded that all the authors have recognized the importance of KM in libraries. This finding would aid the university libraries and offer current KM knowledge to other libraries. Therefore, this research would be an excellent addition to the application of KM in university libraries.

Factors Affecting Knowledge Management and Its Effect on Organizational Performance with Human Capital As A Mediator

In the era of globalization and increasingly fierce competition, companies need to be able to manage and utilize the knowledge possessed by their employees effectively, This type of research is descriptive quantitative. the population is employees with the staff/supervisor level of Korean Multinational Company in Indonesia, totaling 80 employ-ees. While the sample taken in this study were employees with the staff/supervisor level at Multinational companies from South Korea in Indonesia, namely 80 people. The sam-pling method in this study was nonprobability sampling, with the data collection instrument using a questionnaire. Data analysis in this study used the Partial Least Square (PLS) ap-proach, namely Structural Equation Modeling (SEM). With the results that leadership has no influence on knowledge management, leadership has an influence on organizational performance, organizational culture has an influence on knowledge management, organi-zational culture has an influence on organizational performance, organizational structure has an influence on knowledge management, organizational structure has an influence on organizational performance, knowledge management has no influence on organizational performance, knowledge management has an influence on human capital, Human Capital is not able to mediate the influence of knowledge management on organizational perfor-mance. So it is recommended for companies to be able to provide more training or insight related to the importance of the role of knowledge management, so that employees can truly apply and implement knowledge management in their daily work.

The effects of knowledge management processes on service sector performance: evidence from Saudi Arabia

This study examines the effect of Knowledge Management (KM) processes on organizational performance in Saudi Arabian service organizations. It focuses on knowledge creation, capture, sharing, and application, and examines their effects on quality, operational, and innovation performance. While the service sector can enhance operational efficiencies through effective KM implementation, the extent of this impact, particularly in terms of quality and operational performance in developing countries like Saudi Arabia, remains underexplored. The study uses a quantitative methodology, obtaining 605 valid responses from Saudi service sector managers through an online self-reported questionnaire. Structural equation modeling validates the research model and tests the hypotheses. Results indicate that knowledge sharing has a nonsignificant effect, while knowledge creation, capture, and application have substantial impacts. Specifically, knowledge application significantly improves operational performance, while knowledge creation influences quality and innovation performance. Organizations are advised to understand their KM processes’ structure to effectively implement and leverage their impact on performance. Emphasizing knowledge sharing through personalized communication channels, employee development opportunities, and effective incentive systems is recommended to sustain engagement and motivation. Furthermore, prioritizing KM tools and technology for seamless knowledge flow across organizational levels and implementing collaborative tools can enhance innovative capabilities, adaptability, and competitive advantages.

Performing a Knowledge Audit Within a South African Chemical Manufacturer

Despite the increased efforts of organisations to implement knowledge management (KM) initiatives, many fail. Performing a knowledge audit before embarking on KM activities increases the probability of success. In this interpretive case study, the authors applied a modified version of the knowledge audit methodology developed by Perez-Soltero et al. to a South African (SA) veterinary medicine, fine chemical, and pharmaceutical manufacturer. The authors engaged members of the organisation in focus group sessions and individual interviews to identify knowledge assets related to core processes within the organisation. They used the data from the focus groups and individual interviews to identify and articulate many of the knowledge assets at the core of the organisation's current success. In addition, the process of conducting a knowledge audit and making the steps explicit while adjusting for context, may inform researchers and practitioners in terms of knowledge audit approach.

Understanding of the concept of knowledge management for knowledge management system implementation in two mobile telecommunication companies in Namibia

This study investigates the understanding of knowledge management (KM) for knowledge management systems (KMS) implementation for efficient KM practice in two mobile telecommunications (MT) companies in Namibia. Using a mixed-methods approach, the study employed convergent parallel design via parallel sampling techniques to gather insights. Three hundred and twenty-nine questionnaires were disseminated via online surveys using simple random sampling from 1,584 employees. The questionnaires returned were then accepted based on the comprehension of KM concepts for KMS implementation to introduce KM practice. Quantitative data was subjected to descriptive analysis using SPSS. Qualitative data underwent thematic analysis using Atlas TI. The findings of this study show that Namibia's two MT companies stand to gain significant advantages by implementing KM practices based on their understanding and implementation of KM. By enhancing their KM capabilities, these companies can leverage this organisational knowledge (OK) to drive innovation and adequately meet the demands of a fiercely competitive, knowledge-based society (KBS). This article is of significant value to KM scholars, professionals, decision-makers, and policymakers as an introductory guide to the comprehension of KM for KMS and how they can facilitate effective KM practices within Namibia.

Application of SmartPLS in Analyzing Critical Success Factors for Implementing Knowledge Management in the Education Sector

This research explores the critical success factors influencing the implementation of knowledge management in the education sector, employing Structural Equation Modeling (SEM) with SmartPLS as the analytical tool. The study addresses the intricate challenges inherent in knowledge management within educational environments, aiming to provide a nuanced understanding of the factors contributing to successful implementation The conceptual framework identifies key factors, including HRM-Driven Knowledge Sharing, IT Integration in Teaching Practices, Organizational Culture Alignment, Perceived Effectiveness of Teacher Training, and Perceived Top Management Support. The chosen methodology, utilizing SmartPLS, is justified for its suitability in handling challenges associated with small sample sizes and non-normal data distributions. The data analysis reveals the generally robust reliability of constructs but also underscores potential concerns related to discriminant validity among certain variables. The research contributes significantly to the understanding of critical success factors for knowledge management in education. However, the conclusion suggests the need for refinement in the conceptual model to enhance the validity and applicability of the findings. In conclusion, this research offers a comprehensive perspective on the complexities of implementing knowledge management in the education sector. The findings pave the way for potential enhancements to the conceptual model, aiming to elevate the effectiveness of knowledge management practices within educational contexts.

Knowledge Management and Competitive Advantage in Selected Manufacturing Firms in Akwa Ibom State

This paper was designed to examine the relationship between Knowledge management and Organizational competitiveness. The main objective of this study was to examine the relationship between knowledge management and competitive advantage in selected manufacturing firms in Akwa Ibom State. In line with the research objective was the research questions and hypothesis. Survey research design was adopted for the study and a sample size of 105 respondents were drawn from the population using census sampling technique. The major instrument for data collection was a structured questionnaire administered to the respondent using stratified sampling techniques. The major instrument for data collection was a structured questionnaire administered to the respondent using stratified sampling techniques. Data collected were analysed using simple percentage and Pearson Product Moment Correlation. Results showed a significant positive relationship between each of the two dimensions of knowledge management (organizational learning, = Rx1 =0.799 amd Knowledge retention = Rx2 =0. 825**,) and organizational competitiveness at the selected manufacturing firms in Akwa Ibom State. It was recommended that, firm managers and knowledge management implementation members should incorporate organizational learning, knowledge retension, as part of Knowledge Management infrastructure capabilities in addition to culture, structure, and information technology in order to make their Knowledge Management infrastructure capabilities more robust.

How to implemented Knowledge management in supply chain management Best-Worst with D-number

There is no doubt that in this hectic world, many companies seek to implement Knowledge Management (KM) as a part of their supply chain management (SCM). However, many factors affect them in many ways. As a result of this research, we will be able to find out which of these factors influenced the implementation of knowledge management in supply chain management in healthcare facilities. In order to identify the most prominent factors in this research, the Best-Worst Method (BWM) has been applied. Due to the fact that decision makers have to deal with a vague environment, DMs have to be integrated with proper methods in order to cope with this problem. The D-number is a kind of fuzzy number that is one of these methods, one of the types of fuzzy numbers. To find and prioritize the best criterion that will impact the implementation of Knowledge Management in Supply Chain Management with the Best-Worst Method, we conducted this research. This model of decision-making attempts to eliminate the pitfall of Analytical Hierarchy Process by using a Multi-Attribute Decision-Making strategy. Using multi-criteria decision-making in uncertain environments, this paper reviews the literature on knowledge management applied to Supply Chain Management (SCM). These methods have not been implemented in the healthcare industry in previous studies, both theoretically and methodologically. Based on the results of the study, it should be noted that, among the 12 criteria, two of them have been eliminated with the use of the Delphi method; culture capacity is the most important criterion and should be targeted by healthcare facilities companies.

The development of knowledge management implementation at the Financial and Development Supervisory Agency (BPKP)

The Financial and Development Supervisory Agency (BPKP), a pivotal public sector entity tasked with internal audit functions, recognizes the paramount importance of effectively managing auditors' experience and expertise. This study aims to delineate the Knowledge Management (KM) implementation stages within BPKP, a topic scarcely explored in Indonesian public-sector research. This study uses an abductive approach with a case study method by explaining a series of events over time with theory-based analysis. The results showed that the KM implementation in BPKP was carried out in four stages: preparation at the local level by conducting change management, work culture development, and initial research; implementation at the local level; implementation at the national level with a focus on the development of process, human, and technology aspects; and national development focuses on laying the groundwork for KM culture. There are KM implementation steps carried out by BPKP but not explained in the theory proposition: change management and developing a work culture that supports KM processes, initial research, benchmarking, and KM implementation regulations. BPKP needs to assess the maturity level of KM to determine the focus areas that need to be improved. This study contributes conceptually to KM frameworks tailored for public sector entities.

Strategic Design for Improving the Performance of the State Civil Apparatus at BKPSDM Tangerang District

This research aims to design a strategy to improve the performance of the state civil apparatus at BKPSDM Tangerang Regency. The main factors that can be used as references in this research are competence, leadership style, and knowledge management. These factors can impact the performance of the state civil apparatus of BKPSDM Tangerang Regency. Structural equation modeling (SEM) with partial least squares (PLS) is used to analyze primary data. Strategy formulation was processed and interpreted using the analytical hierarchy process (AHP) method. The data processing results explain that the first factor, namely competence, influences the performance of the state civil apparatus. The application of the competence of the state civil apparatus causes this influence. The second factor is the leadership style that influences the performance of the state civil apparatus. The effect occurs because the state civil apparatus already accepts the leadership style. The third factor, knowledge management, does not influence the performance of the state civil apparatus. The lack of influence of this knowledge management factor occurs because the state civil apparatus has not fully implemented the knowledge management process. Therefore, this application requires further socialization and self-awareness of each state's civil apparatus's importance in implementing knowledge management. Strategies for improving the performance of the state civil apparatus can be formed into a hierarchical structure using the analytical hierarchy process (AHP). Therefore, AHP has several elements: focus, actors, factors, objectives, and alternative strategies. The Head of the Agency is the actor element that plays an important role in improving performance. Competence is the element that plays an important role in improving performance. The objective component of BKPSDM is to prioritize increasing regional innovation. Implementing alternative strategies that can be applied in optimizing training, education, and development for state civil apparatus. Keywords: Analytical Hierarchy Process (AHP), Competence, Human Resource, Knowledge Management, Leadership Style, Performance, Strategy, Structural Equation Modeling (SEM), Partial Least Squares (PLS).

Knowledge Management Maturity Level of Steel Fabricator Companies in Indonesia

Improving the maturity of knowledge management implementation is considered a promising approach that can help companies to gain a competitive advantage and improve company competitiveness. This study was conducted to evaluate the achievement of the maturity level of knowledge management implementation in steel fabricator companies in Indonesia using the methodology published by the Asian Productivity Organization (APO) in 2020. The evaluation was carried out on 7 steel fabricator companies in Indonesia with a non-random judgmental quota sampling method by distributing questionnaires, each of the question of indicators can be rate from 1 (doing poorly) to 5 (doing very well). Based on the results of the analysis, found that from 7 categories, there are some categories need to be improved, they are "Learning and Innovation", "Knowledge Processes" and "People”. It is found that the maturity level of the application of knowledge management for steel fabricators in Indonesia is at the expansion level, where knowledge management has been implemented but has not been carried out thoroughly in the organization.

Identifying and Prioritizing the Cultural Factors Affecting the Successful Implementation of Knowledge Management in the Industry of Electronic Insurance Services by Using the Fuzzy Multi-Criteria Decision-Making Method

Identifying and Prioritizing the Cultural Factors Affecting the Successful Implementation of Knowledge Management in the Industry of Electronic Insurance Services by Using the Fuzzy Multi-Criteria Decision-Making Method

Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study

This study aims to create a conceptual model of Knowledge Management Implementation Capability (KMIC) (including KM-tools at each K-process) and TQM in the Greek public sector and investigate the relationship between them. The case study methodology is used by employing mixed research methods. Specifically, the conceptual model was constructed by using 15 public sector employees semi-structured interviews. Moreover, based on 420 responses of an online structured questionnaire the model’s validity and reliability are assessed by using exploratory and confirmatory factor analysis, and hypotheses testing through the PLS structural equation model (SEM). From the data analysis, we found that the construct KMIC includes technological and non-technological KM tools at the ‘K-creation’, and the ‘K-dissemination and application’ process, and TQM principles include ‘citizen satisfaction and strategic planning’, and ‘HR focus and leadership commitment’. In addition, there is a positive interaction between KMIC and TQM. In summary, it is the first time that KM tools are being studied in KMIC, as well as the relationship between KMIC and TQM in the public sector.

A Proposed Acceleration Strategy for Knowledge Management Implementation at PT. Waskita Karya (Persero) Tbk.

This research seeks to investigate the implementation of Knowledge Management (KM) in PT. Waskita Karya (Persero) Tbk. Through digitalization, organizations are attempting to operate effectively and efficiently to enhance their performance on a consistent basis. Moreover, this era of digitalization stimulates the rapid cycle of performance enhancement and innovation. For this acceleration to be successful, the management of knowledge must be optimized. This implies that information must be effectively stored, created, developed, managed, and utilized. One of the activities that can support business objectives and priorities in an organization with an effective knowledge management strategy is the correct application of knowledge.

Impact of knowladge management, IT, community service, and university brading on educational quality

This study aimed to investigate and comprehend the effects of knowledge management adoption, information technology utilization, and community service programs on university branding and their subsequent impact on the overall quality of education in private tertiary institutions (PTS) in the West Java and Banten region. The research design was quantitative, using a survey approach and a simple random sampling method to gather data from 226 lecturers from private tertiary institutions in West Java and Banten. PLS software version 3.0, based on the Partial Least Squares (PLS) approach, was used to analyze the data. The results showed that knowledge management implementation had no discernible impact on university branding, as shown by a t-statistic value of 1.594 and a P-value of 0.112.