Abstract
This research aims to design a strategy to improve the performance of the state civil apparatus at BKPSDM Tangerang Regency. The main factors that can be used as references in this research are competence, leadership style, and knowledge management. These factors can impact the performance of the state civil apparatus of BKPSDM Tangerang Regency. Structural equation modeling (SEM) with partial least squares (PLS) is used to analyze primary data. Strategy formulation was processed and interpreted using the analytical hierarchy process (AHP) method. The data processing results explain that the first factor, namely competence, influences the performance of the state civil apparatus. The application of the competence of the state civil apparatus causes this influence. The second factor is the leadership style that influences the performance of the state civil apparatus. The effect occurs because the state civil apparatus already accepts the leadership style. The third factor, knowledge management, does not influence the performance of the state civil apparatus. The lack of influence of this knowledge management factor occurs because the state civil apparatus has not fully implemented the knowledge management process. Therefore, this application requires further socialization and self-awareness of each state's civil apparatus's importance in implementing knowledge management. Strategies for improving the performance of the state civil apparatus can be formed into a hierarchical structure using the analytical hierarchy process (AHP). Therefore, AHP has several elements: focus, actors, factors, objectives, and alternative strategies. The Head of the Agency is the actor element that plays an important role in improving performance. Competence is the element that plays an important role in improving performance. The objective component of BKPSDM is to prioritize increasing regional innovation. Implementing alternative strategies that can be applied in optimizing training, education, and development for state civil apparatus. Keywords: Analytical Hierarchy Process (AHP), Competence, Human Resource, Knowledge Management, Leadership Style, Performance, Strategy, Structural Equation Modeling (SEM), Partial Least Squares (PLS).
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