Knowledge-based Process Modeling Research Articles

Assisting Disabled Persons in Online Shopping: A Knowledge-Based Process Model

Knowledge management is gaining more and more attention from business management with a consideration of knowledge as a critical intellectual resource for organization in getting successful competitive advantage. The aim of integrating of KM processes with business processes is to add value, provide supports and increase productivity. The role of technology for knowledge management processes, i.e., capture, codification, dissemination, is very important. Organization are readily adapting e-commerce and shifting business activities over web to maintain competitive advantage and building strong relationship with suppliers, employees, and customers.E-retailing emerged as a new way of shopping; people search/browse products online, compare and purchase with great convenience. It also eliminates barriers that disabled persons encounter when they visit shopping stores such as inaccessible entrance for wheelchair shoppers. However, still there is a significant part of disabled population is neglected from getting benefits of online shopping because of lack of accessibility features in websites. Understanding the knowledge about them can lead business managers to better facilitate in online shopping. This paper proposed a model based on the Nonaka Knowledge Spiral model to support business managers to capture knowledge about disabled person’s online shopping behaviors; supplement this knowledge into their website to support disabled persons. This also helps business managers to capture the un-attended population in their business net.

Proposition of an agile knowledge-based process model

Modern organizations generally define and use standardized models of their processes. They manage their activities using such standards. In these processes, the generalization and reuse of knowledge is facilitated by the standardization. But it is sometimes difficult to react to unexpected events due to over-constrained standards. Companies need to become agile to survive to continuous changes in their environments. There is a requirement of agility for the processes in order to ensure constant responsiveness and flexibility. This necessity of agility can be achieved through a knowledge-based system. Therefore, this article proposes a knowledge-based agile process model in which agility is driven by the reuse of knowledge and experiences. For this purpose, agility operators are defined as formalized pieces of knowledge. A model of an agile process in which these operators are used is presented. The basis of a methodology describing incremental versions of the model is also presented. This "versioning" allows to formalize experiences and to capitalize them for future reuse. Finally, an application of the method to the problem solving domain is presented. It is shown how the standard 9 Steps process becomes more agile by deploying the proposed methodology.

Knowledge-Based Process Modeling with WIP

The present article deals with the development of the expert system WIP (Wissensbasierte Prozessmodellierung = knowledge-based process modeling) for the configuration of process sequences in the field of process engineering. Initially, the unit operations mixing, heat transfer and conveying are integrated into the system. Attention focuses on the unit operation mixing. The system under study aims to guide and help the recruit with the configuration and selection of suitable gadgets and to support the expert in everyday tasks.