KM Practices Research Articles

Implementation of Knowledge Management at PT Multi Phi Beta to Prevent Knowledge Loss

PT Multi Phi Beta, as an engineering consultancy, faces challenges in a competitive industry that demands operational efficiency. The company encounters high employee turnover due to the short-term nature of its projects, leading to a significant risk of knowledge loss. This research aims to evaluate the current state of knowledge management readiness at PT Multi Phi Beta, identify gaps in knowledge management implementation, and propose improvements to mitigate these knowledge loss risks and enhance overall efficiency. The primary method used to obtain data is quantitative, collected through questionnaires. To enrich the primary data, qualitative data is gathered through semi-structured interviews. The findings indicate that PT Multi Phi Beta is at the initiation level of KM readiness, recognizing the need for knowledge management but not yet fully integrating KM practices. To mitigate knowledge loss, the company should capture critical knowledge from transitioning employees, enhance its KM vision and mission, and establish a dedicated KM department. Standardized processes for managing knowledge, conducting after-action reviews, knowledge cafés, and formal mentoring programs are essential. Additionally, providing integrated knowledge repositories and implementing a rewards and recognition program will encourage knowledge sharing and strengthen the company’s KM efforts.

Are University Librarians Thoughtful About Knowledge Management? A Case with Private Universities in Bangladesh

Librarians contribute significantly to the efficient implementation of KM projects as custodians and disseminators of information within the organization. This research provides an overall picture of KM in private university libraries in Bangladesh. The primary aim of this study is to analyze the present status of KM practices in private university libraries in Bangladesh. Library professionals’ level of understanding of KM as well as the methods of recording knowledge in these libraries is also identified. This is a quantitative study. A structured survey questionnaire was distributed among the 11 private university library professionals of Bangladesh to collect primary data. The overall response rate was 89.1%. The collected data has been analyzed by IBM SPSS Statistics Version 25 Software. The results revealed that there is no formal theoretical as well as practical application of KM in Bangladesh’s private university libraries. The library professionals’ understanding of KM is at a generally satisfactory level. The present study also suggests that the most frequently utilized methods to record tacit and explicit knowledge in these libraries are ‘Social interaction’ and ‘Journals’ respectively.

Mediating effect of knowledge sharing between participative decision making, transformational leadership and organization performance

This is the era of information economy. Performance of the organization is credited to knowledge and information. Intellectual capital is considered to be the most important assets. But dilemma is that only some organization focus on generation and preservation of knowledge. Participative decision making and transformational leaders are great tools of successful implementation of Knowledge management practices. This study is intended to study the impact of the impact of Knowledge Sharing, Participative Decision Making and Transformational Leadership on Organization Performance. A survey instrument covering knowledge sharing (KS), participative decision making (PDM), transformational leadership (TL), and organizational performance was developed. Data was collected by postal and personal surveys from health, education, manufacturing, telecom, and financial sector of Gujranwala and Lahore region of Pakistan using stratified random sampling technique. Sample size was 300 and 245 complete questionnaires were received back with response rate of 81.7%. The survey instrument used for the study was shown to be valid and reliable. Statistical analytical tools like (kindly mention all the tools) were used. Results of data analysis proposed a correlation between  This study is probably the first to understand the impact of KM practices on organizational performance. It offers valuable information about KM to all the organizations particularly those operating in Pakistan.

KMS Infrastructure for KM Practice in Two Mobile Telecommunication Companies in Namibia

Knowledge management system infrastructure is at the forefront of knowledge management practice. Knowledge must be identified, captured, and shared to improve KM practices; however, little is known about the successful implementation of KMS infrastructure by Namibian mobile telecommunications companies. This mixed-methods research study employed a convergent parallel design and parallel sampling techniques. Three hundred and nine online questionnaires were distributed to a representative sample, with a response rate of 57%. Computer software packages were used to analyse quantitative data quantitatively, and qualitative data from interviews with 11 participants and analysis of documents were analysed thematically. Findings showed that infrastructure, management support, and employee participation were necessary for a successful KMS infrastructure implementation for effective and efficient KM practices. The study provides MT companies with a foundational understanding of how the infrastructure for KMS is essential for effective and efficient KM practice.

Human capital in knowledge-based firms: Re-creating value post-pandemic

BACKGROUND/OBJECTIVE: In today’s volatile business environment, the competitive advantages of firms are temporary. The top management does not, and cannot, have all the answers to increasingly complex and rapidly changing problem situations facing their firms. Since the COVID-19 crisis, organizations have been under pressure to improve their knowledge management practices to continue creating value. Knowledge management capabilities are essential for business performance and competitive advantage. In order to ensure continuous value creation, we conducted research to identify various drivers and dimensions that were revitalized in the ongoing KM practices post-pandemic. METHODOLOGY: In this study, 81 research papers published between January 2010 and March 2022, have been examined from a knowledge management, human capital, and value creation perspective, aiming to understand how a firm can continue to create value before, during, and after the pandemic. RESULTS/CONCLUSION: Our review identifies critical factors in knowledge management and value creation and how companies generate value by leveraging KM during the COVID-19 pandemic. As a result of the research, the authors describe their findings in the form of a conceptual framework which deals with the various drivers and the factors within the KM architecture.

Preconditions for the development of organizational knowledge ecosystem inside an audit firm

The paper aims to present key preconditions for the development of organizational knowledge ecosystem inside an audit firm. The audit activities represent a specific context for knowledge management, especially what concerns knowledge sharing and generation of new knowledge in organizational environment of formal rules and standards. We present the survey of audit firm employees (68) and their management by discussing the key challenges related to the dynamic knowledge sharing and new knowledge creation inside an audit firm. The paper investigates the nature of knowledge within an audit firm and analyses the cultural and structural aspects of KM practices that may lead to the emergence of ecosystem for sharing the existing and generating new knowledge. The paper adopts the intra-organizational perspective to knowledge ecosystem. The audit firm operates as knowledge organization that, despite its strong formal side, is a complex dynamic system of knowledge professionals, who form the different communities of practice inside the firm. Research presented in this paper helped identify the key challenges and opportunities for the emergent knowledge partnerships inside the professional audit firm. The key cultural preconditions behind the effective knowledge ecosystem - trust-based relations, organizational culture, positive horizontal and vertical relations, and strong intrinsic motivation to share knowledge - are in place. Research findings also reveal a good fit between the employee expectations and organizational practices. However, certain challenges need to be addressed, such as bringing out and embodying the tacit knowledge of employees, and the need for continuous upgrading of the processes of knowledge creation and integration. To establish an effective and sustainable knowledge ecosystem inside the professional services firm, the paper argues for striking a delicate balance between the formal and informal parts of organization, as well as its KM system.

Knowledge Management and Sustainable Competitive Advantage in the Service Industry in Nigeria: An Interacting Effect of Innovation

Organizations exist to compete for resources, customers, market shares and space, profit margins among other things in the ever so dynamic business environment. In achieving this, their strength lies in their unique, inimitable, intangible knowledge. This is the objective of this study, “knowledge management and sustainable competitive advantage in the service industry in Nigeria: an interacting effect of innovation. All of MTN Nigeria’s Matori, Lagos office employees served as the study’s population, and researchers used a cross-sectional survey approach (242. Questionnaire was developed in a 5-point scale and administered, 205 were returned and 193 (80%) was utilized for analysis. Simple percentage, mean, standard deviation, correlation coefficient and hierarchical regression analysis were adopted for analysing data retrieved on SPSS 25 due to the presence of the interacting effect of innovation. The results showed a statistically significant positive relationship between KM and SCA (r=0.474, p<0.01), KM has a positive significant effect on SCA (R2=0.453, p 0.000<0.05, Fobserved 186.796). the result of the interacting effect on innovation on both variables KM and SCA returned a partial correlation result of 0.295 (29.5%) indicating that innovation has an interacting influence of 29.5% both ways in ensuring that an organization through its KM practices attains the level of SCA it desires with a with a high tolerance and low multicollinearity of 0.592. The study recommends ensuring an enabling environment that allows knowledge management practices and innovativeness to thrive as this will ultimately lead organizations to attain sustainable competitive advantage over its rivals.

The Impact of Knowledge Management Processes on Innovation Implementation: Nigerian Manufacturing

The Nigerian manufacturing industry significantly influences national economic diversification and growth. However, it faces several challenges, including insufficient infrastructure, talent shortages, and foreign direct investment. The study investigates how KM processes impact innovation in the Nigerian industry. We surveyed 424 manufacturers and found that better KM processes (acquisition, creation, application, and sharing) lead to improved innovation implementation. The results demonstrated that KM processes considerably impacted innovation implementation in the Nigerian manufacturing sector. Knowledge acquisition, creation, application, sharing, and storage all have a favourable effect on innovation implementation ability. The findings emphasise the significance of adequate information flow, investment in research and development, and technological capabilities for promoting innovation. This study shows the link between KM practices and innovation outcomes in the Nigerian industry. This study has implications for improving competitiveness and sustainability. A work environment that prioritizes continuous learning, collaboration, and technology for knowledge management would be beneficial.

Employee perceptions towards KM and innovation practices in Indian manufacturing: an ISM-SEM-based approach

Employee perceptions towards KM and innovation practices in Indian manufacturing: an ISM-SEM-based approach

Knowledge loss risk management in a Brazilian public company: the case of AMAZUL

ABSTRACT This study’s main aim is to characterise knowledge loss risk management based on the perception of managers of a military public company that acts in the nuclear sector. This was a qualitative, single case study conducted in the company AMAZUL. For data collection ten semi-structured interviews were conducted, complemented by a documentary analysis. The data were analysed using the content analysis technique. The main findings corresponded to knowledge loss risk situations, actions at the level of managers, KM practices at the institutional level, post-knowledge loss actions, facilitators, barriers, and impacts of failures in the knowledge loss risk management. Thus, this study contributed to the emerging field of knowledge risk management, especially with regard to the understanding of aspects related to knowledge loss risk management in the context of the military and nuclear sectors organisations.

Knowledge Management for Managing Crisis in Tourism: Theoretical insights

COVID-19 has caused an unprecedented crisis affecting the entire tourism industry. Accommodation, food, and travel sectors have been affected by the decreased number of visitors, which had a ripple effect on the financial situation of the whole industry. The purpose of this work is a better understanding of the role of knowledge management in terms of mitigating the crisis in the tourism sector, as well as a development of the framework that appropriately addresses the relevance of KM in crisis situations. This study is based on the literature review of selected papers devoted to crisis management and knowledge management in the time of crisis. The research output is presented in the form of a new framework. This study focuses on the potential support of KM practices on the crisis management within a tourism industry. This work delivers the insights regarding the potential knowledge management application in tourism sector in terms of coping with high-volume crisis. The proposed framework shows that knowledge management practices can be potentially helpful in the time of crisis and may be integrated into a kind of framework for crisis management. Those practices need to be carefully adjusted to the particular situation and to the possibilities of their implementation, as well as to the type of crisis situation and its severity. Additionally, the importance of knowledge as a mean of support for tourism organizations in their decision-making process has been confirmed. Research output is limited to the theoretical contribution originating from the framework. This limitation is to be overcome in the future when the pilot study testing this framework is conducted. Findings of this study provides useful insights not only for the academic society and researchers, but also for tourism organizations striving for further development and improvement of its’ internal processes and handling a crisis situation. This paper improves the overall understanding about the role of knowledge management during a crisis in tourism sector. Theoretical findings provided in this study can constitute the inspirational benchmark for the tourism organizations helping them to catch on the impact of KM practices on the crisis management.

Knowledge Management Practices in a Religious Organisation in South Africa

Knowledge Management has developed over the years into a mainstream organisational necessity to achieve success and organisational effectiveness. Religious organisations are one of the most producers of knowledge. In many parts of Africa, several Pentecostal churches are established regularly, especially in crowded informal settlements. The knowledge conversion model was utilised to assess the knowledge management practices at a Pentecostal church in an informal settlement in Cape Town, South Africa. The objectives of the study were to examine the awareness and uptake of KM in the religious organisations, determine the level of openness of the members and leaders to knowledge sharing and conversion as well as assess how religious organisations leverage knowledge conversion and KM practices in achieving their goals in spreading the gospel and to enhance their community services. The church leadership and adult members of the church constituted the study population. The findings of this study revealed that the level of awareness and uptake of KM was very low because there was no documented training as well as responsible individuals responsible for the management of knowledge. Tacit knowledge is being shared informally through dialogue communication and religious meetings. However, this knowledge is not formally extracted, documented, or converted into explicit knowledge for organisational productivity, further sharing and future reuse. Although some of the leaders were not keen on knowing explicitly managed and shared in the organisation, religious members thought it is very important for knowledge to be documented and shared. Furthermore, as knowledge sharing is not prioritised within the organisation, the goal of spreading the gospel and to enhance their community services was found to be sluggish. The study developed a conceptual model for implementing knowledge management in Pentecostal religious organisations.

A multi‐stakeholder engagement framework for knowledge management in ICT4D

AbstractKnowledge management (KM) is increasingly important to the field of information and communication technologies for development (ICT4D). Yet, scant literature has addressed KM in the ICT4D context. This study takes an important step toward addressing this gap by conceptualizing KM in the context of ICT4D based on the people‐process‐technology perspective. To elicit KM factors most relevant to ICT4D, a Delphi study is conducted with a panel of experts representing three key stakeholder groups (beneficiaries, partners, and designers) with cumulative experience of leading ICT4D projects in 25 countries. Based on the Delphi study findings, 16 factors relevant to KM in ICT4D are synthesized. A multi‐stakeholder engagement framework for KM in ICT4D and an activity checklist are proposed. The study contributes to the body of knowledge by providing insights into the differing views of stakeholders related to KM practices in ICT4D projects. Practitioners may find the framework and checklist useful in coordinating and managing KM in ICT4D projects. As development initiatives become increasingly knowledge focused, the study calls upon researchers for more enquiry in this progressive area of study.

Knowledge Management activities in Ghanaian businesses: Review of literature

Purpose: The purpose of this paper is to conduct a preliminary review of various studies and papers on KM activities in Ghanaian businesses. The review was guided by two key questions; what has been the literature on KM in Ghanaian Businesses? How have the various KM activities been applied, and in which sectors of the economy? Methodology: The study was conducted based on an organized review of several papers searched through the various databases, including google scholar and springer link, with some inclusion and exclusion criteria. In the search, a total of 32 papers were deemed to be related to the aim of the paper. A quick scan of the abstract resulted in 20 papers best fit the criteria set and the focus was on papers that related to the KM processes and enablers and were related to the aim of the study. Findings: The review revealed interesting findings; key among them is that the papers reviewed were dominated by studies in the public sector and specifically in the service industry, accounting for over 50% of all the articles searched. It also came up that significant challenges confronting businesses in implementing KM are lack of available KM systems, lack of leadership support, and lack of awareness of KM practices. On the issue of the KM processes that dominated the studies, it revealed that over 70% of the studies focused on KM sharing or transfer. Finally, it identified that the application of KM activities results in several benefits including innovation and business competitiveness. Originality: The studies and papers on KM activities in Ghanaian businesses, particularly in the areas of KM processes and enablers are dominated by knowledge-sharing activities. Again, in assessing the sectors that dominated the discussion, it was evident that services sectors prevailed.

Knowledge management process, infrastructure, and system quality as resilient strategies to respond to COVID‐19 pandemic challenges: Evidence from higher educational institutions in India

The COVID‐19 global pandemic has adversely affected educational institutions worldwide, resulting in frequent mandatory lockdowns and social distancing rules. After waiting for a brief period, most organizations, including educational institutions, moved their operations from traditional in‐class to virtual, web‐based teaching‐learning. As a result of unprecedented change, faculty, students, and administrators faced several challenges. However, how the educational institutions were coping with this challenging situation remained an important question. To address this, we present Knowledge Management Process (KMP), Knowledge Management System Infrastructure (KMSINF), and Knowledge Management System Quality (KMSQU) as resilient strategies to convert the challenges into opportunities. Using the KM processes and practices, a complex model is constructed to positively influence employee commitment, performance, and job satisfaction. A survey instrument was used to collect data from 747 faculty members from 14 higher educational institutions in the southern part of India. After testing the measurement properties using the Lisrel package of structural equation modeling, the complex model was tested using Hayes PROCESS macros. The results indicate (i) KMP is positively related to performance and employee commitment, (ii) employee commitment mediates the relationship between KMP and performance, (iii) KMSINF moderates the relationship between KMP and employee commitment, (iv) KMSQU moderates the moderated relationship between KMP and KMSINF in influencing the employee commitment, and (v) performance is positively related to job satisfaction. The results suggest that KM processes, system infrastructure, and system quality are effective, resilient strategies to bring educational institutions to normal functioning during the present global pandemic. The implications for KM, employee commitment, and job satisfaction are discussed.

Organizational IT support and knowledge sharing behaviour affecting service innovation performance: empirical evidence from the hospitality industry

PurposeThe purpose of the study is to explore the relationship among organisation information technology support (OITS), knowledge sharing behaviour (KSB) and service innovation performance (SIP) in the context of the Indian Hospitality Industry (IHI). This study also attempts to examine the role of KSB as a mediator in the relationship between IT support and SIP and the firm age test as a moderating variable for service innovation performance.Design/methodology/approachProposed relations are empirically examined, and the study was carried out on 115 employees from 71 randomly selected hotels situated in the major five travel destinations of Uttarakhand state of India. Initially, confirmatory factor analysis was performed to validate the construct, afterword structural equation modeling (SEM)-Path analysis was accomplished. The researcher examines the mediation and moderation relations of the variables through statistical tests executed with the help of AMOS 24 and SPSS 26.FindingsThe study result indicated that organisation IT support has a positive influence on knowledge sharing and SIP. The mediation result findings showed KSB is partially mediated between OITS and SIP. Sequentially, firm age moderation found the statistical results shown significant difference in young and old hotels.Research limitations/implicationsThis study only covers the aspect of the “knowledge sharing behaviour” dimension among the major organizations’ IT support capabilities and examined both variables that might be anticipated in SIP. Considering this limitation, new areas of research investigation are open to future researchers.Practical implicationsThe study has both theoretical and managerial implications for academicians, practitioners and researchers. An attempt to conceptualise detailed insights on organisational IT support adaptation and KSB enhancement, which further leads to lifting SIP. Moreover, the study recommended for professionals to implement KM practices and mobilise the knowledge resources optimally to achieve better organizational outcomes.Originality/valueThe study attempts to delineate the proposed relationship and provides valuable insights for practitioners and academicians by including the knowledge sharing dimension to improve the SIP context of the IHI.

The Impacts of KM-Centred Strategies and Practices on Innovation: A Survey Study of R&D Firms in Malaysia

Aim/Purpose: The aim of this paper is to examine the influences of KM-centred strategies on innovation capability among Malaysian R&D firms. It also deepens understanding of the pathways and conditions to improve the innovation capability by assessing the mediating role of both KM practices, i.e., knowledge exploration practices, and knowledge exploitation practices. Background: Knowledge is the main organisational resource that is able to generate a competitive advantage through innovation. It is a critical success driver for both knowledge exploration and exploitation for firms to achieve sustainable competitive advantages. Methodology: A total of 320 questionnaires were disseminated to Malaysian R&D firms and the response rate was 47 percent. The paper utilised structural equation modelling and cross-sectional design to test hypotheses in the proposed research model. Contribution: This paper provides useful information and valuable initiatives in exploring the mediating role of knowledge exploration and knowledge exploitation in influencing innovation in Malaysian R&D firms. It helps R&D firms to frame their KM activities to drive the capability of creating and retaining a greater value onto their core business competencies. Findings: The findings indicate that all three KM-centred strategies (leadership, HR practices, and culture) have a direct effect on innovation. In addition, KM exploration practices mediate HR practices on innovation while KM exploitation mediates both leadership and HR practices on innovation. Recommendations for Practitioners: This paper serves as a guide for R&D managers to determine the gaps and appropriate actions to collectively achieve the desired R&D results and national innovation. It helps R&D firms frame their KM activities to enhance the capability of creating and retaining a greater value to their core business competencies. Recommendation for Researchers: This paper contributes significantly to knowledge management and innovation research by establishing new associations among KM-centred strategies, i.e., leadership, HR practices, and culture, both KM practices (knowledge exploration and knowledge exploitation), and innovation. Impact on Society: This paper highlights the important role of knowledge leaders and the practice of effective HR practices to help R&D firms to create a positive environment that facilitates both knowledge exploration and knowledge exploitation in enhancing innovation capabilities. Future Research: Further research could use a longitudinal sample to examine relationships of causality, offering a more comprehensive view of the effect of KM factors on innovation over the long term. Future research should also try to incorporate information from new external sources, such as customers or suppliers.

Revisiting Knowledge Management System Use

Knowledge Management Systems (KMS) are adopted with the aim of facilitating knowledge flow within the organization. However, it is seen that member participation on these platforms is limited. The objective of this work is to identify aspects that influence intention to seek knowledge on KMS. Antecedents to knowledge seeking behaviour were identified through a morphological review of literature. A conceptual model was proposed based on the Decomposed Theory of Planned Behaviour. Structural Equation Modelling was used to assess the adequacy of the model. Results show that seeking happens when the individual has an intrinsic motivation to learn and when the quality of knowledge available on KMS is perceived as having high content value. Interestingly, we find that top management has no bearing on one’s intention to seek. Findings reveal that HR activities need to identify people management practices, such as hiring people with a curious disposition and promoting seeking as a positive behaviour. KM practices need to focus on stimulating curiosity and learning amongst members.

An inquiry into transformational leadership, knowledge management strategies, and employee creativity

AbstractThis paper aims to propose that knowledge management strategies (KMS) and transformational leadership (TFL) could be ways of enhancing the two components of individual creativity (domain‐relevant skills and creative‐thinking skills), as well as examine the mediating role of knowledge sharing (KS). A theoretical model concerning the connections between two KMS (codification and personalization), TFL, and the two components of individual creativity is proposed. The model is then empirically tested using partial least squares (PLS) of a survey data set of 287 employees of 42 companies in South Korea. TFL is significantly linked with the domain‐relevant skills and creative‐thinking skills via KS. Further, codification and personalization strategies are only indirectly associated with domain‐relevant skills via KS. This paper produces knowledge on a type of consequence of KMS that has been largely unexplored in previous research, the effect of KMS on individual creativity. Also, it promotes moving the KM literature to the next stage where the impact of KM practices is a contingent and contextual issue.

Toward a conceptual framework of reflexivity and practices in knowledge management

PurposeIn the present paper the research respects a specific steps regarding to the specificities of the study. The first step is compiling data into formal set which calls for the careful and methodic organizing of the original data. The second phase is disassembling the data in the base which calls the formal coding procedure. This phase supposes the use of a type of coding (axial coding). The authors combined three sources of information; nonparticipating observation of employee practices, techniques of semi-structural Biographical Interviews and explanations to collect data.Design/methodology/approachThis paper aims to report one-case study approach in a knowledge-based multinational to propose a framework that explores the role of reflexivity as determinant and the KM practices base of organizational changes and interpretations. The practice theory of Bourdieu and Giddens is mobilized to explain the individual behavior and the effect on the organizational structures. The paper assigns the role of team reflexivity as antecedent and emphasizes the individual and organizational practices to KM assessment.FindingsThe results showed the value of considering individual practices and team reflexivity on the learning stock of groups and knowledge sharing. Also, organizational learning, capability and social interactions are promising to build a practice-based framework of individual-organization duality of KM and for understanding changes in organizational structure and management modes.Research limitations/implicationsThe results showed the value of considering individual practices and team reflexivity on the learning stock of groups and knowledge sharing. Also, organizational learning, capability and social interactions are promising to build a practice-based framework of individual-organization duality of KM and for understanding changes in organizational structure and management modes.Practical implicationsThe organization's business strategy should identify and assess knowledge within the company's targets based on practice related concepts. The development of KM and HRM strategies must be embedded in business strategy which enables and support the organizational learning through practice community formation. Also, the direction should facilitate interpersonal knowledge sharing through certain forms of social interaction like establishing trust between new team's projects, team reflexivity and individual practices. Moreover, in the managerial issues, the study values the transformational leadership, participative management and commitment within the working group.Originality/valueAs any organizational phenomenon, KM can be addressed in different ways. The authors’ objective is to present an original and global approach leading to understanding different dimensions of this phenomenon. The proposed framework stipulates that knowledge is formed in practice through social interactions (Bourdieu, Giddens) and presents itself as a solution to the duality individual-organization. The originality of the paper is presumed in building a theory about KM effectiveness to develop its literature in terms of determinants and practices.