Jordanian Public Research Articles

Opening Interactions Between Inquirers and Employees in Jordanian Public Utility Services

Opening Interactions Between Inquirers and Employees in Jordanian Public Utility Services

Role of Social-Emotional Learning (SEL) in Student Academic Outcomes of Jordanian Public Universities

Objectives: Well-being-centered teaching approaches, including social-emotional learning, have recently gained a prominent global position due to their close association with developing the educational climate and their reflection on students’ academic outcomes. Accordingly, this research explores the role of social-emotional learning in students’ academic outcomes in Jordanian public universities. Methods: Data were collected using a comprehensive survey that included 10 Jordanian public universities. The study sample consisted of 541 students from different majors and degrees in those universities. The research followed an analytical approach based on structural equation modeling (SEM) to verify the validity and reliability of the measurement model, in addition to testing the hypotheses. Results: The research concluded that all dimensions of social-emotional learning positively affect students’ academic outcomes, especially self-management, which achieved the highest impact factor. Conclusions: The research provided a set of practical implications for educational policymakers in Jordan based on developing workshops and training courses that enhance the ability of faculty members to follow an approach focused on addressing behavioral and emotional aspects, in conjunction with developing students’ cognitive skills. This research contributes theoretical importance to developing frameworks for the development of educational development in developing countries. Moreover, it provides reliable empirical evidence for developing the global education system to achieve student well-being and improve the quality of education.

Mitigating Job Burnout in Jordanian Public Healthcare: The Interplay between Ethical Leadership, Organizational Climate, and Role Overload.

In today's dynamic organizational landscape, characterized by rapid technological advancements and evolving workplace dynamics, understanding the factors influencing employee well-being is paramount. This study investigates the interplay between ethical leadership, organizational climate, role overload, and job burnout in public healthcare organizations across northern Jordan. By focusing on ethical leadership, organizational climate, and role overload as determinants of job burnout, this research provides insights into strategies for enhancing employee well-being. Drawing on ethical leadership theory, social exchange theory, and the job demands-resources model, this study employs PLS-SEM to analyze data collected from 260 employees working in Jordanian government hospitals. The findings reveal negative associations between ethical leadership and job burnout, highlighting the importance of ethical leadership behaviors in mitigating employee burnout. Additionally, a positive organizational climate is associated with lower levels of burnout, underscoring the impact of the broader organizational context on employee well-being. The study also explores the mediating role of organizational climate and the moderating effect of role overload in the relationship between ethical leadership and job burnout, providing insights into the complex dynamics at play in healthcare organizations. These findings enrich our understanding of the factors influencing employee well-being in healthcare contexts and underscore the importance of fostering ethical leadership and supportive organizational climates to mitigate job burnout.

The Application Degree of the Jordanian Public Universities of the (QS (World University Rankings Standards and Proposed Educational Policies to Improve their Ranking in this Classification

The study aimed to determine the degree to which Jordanian public universities apply the standards of the World University Rankings (QS) and proposed educational policies to improve their ranking in this world ranking. The descriptive survey methodology was used. The study sample consisted of (285) academic leaders from Jordanian public universities who were selected using a random cluster sampling method. The results of the study indicated that the degree of application of the Jordanian public universities to the standards of the world university rankings (QS) from the point of view of academic leaders was moderate in all five domains of study, which were: academic reputation, scientific research, international dimension, job reputation, and. Academic accreditation. The results also showed that there were no statistically significant differences (α=0.05) between the mean of the study sample members’ perceptions of the degree to which Jordanian public universities apply the standards of the world university rankings (QS) according to the variables of job position and university. In light of the results of the study, a group of educational policies were proposed to improve the ranking of these universities in this world university rankings (QS).

The Effect of Green Workplace Design on Employee Engagement and Productivity in the Jordanian Public Sector

The Effect of Green Workplace Design on Employee Engagement and Productivity in the Jordanian Public Sector

The Framework for System Trust's Effect on the Organizational Commitment in the Jordanian Public Sector

The Framework for System Trust's Effect on the Organizational Commitment in the Jordanian Public Sector

System Trust Framework Effect on Internal Control for Reliable AIS Process in Jordanian Public Sectors

System Trust Framework Effect on Internal Control for Reliable AIS Process in Jordanian Public Sectors

The Role of Human Resource Management Practices in Enhancing Job Performance Quality in Jordanian Public Universities: Exploring the Mediating Influence of Business Intelligence and Employee Engagement

The Role of Human Resource Management Practices in Enhancing Job Performance Quality in Jordanian Public Universities: Exploring the Mediating Influence of Business Intelligence and Employee Engagement

The Role of Auditors Competency and Job Empowerment on Fraud Risk Assessment in the Jordanian Public Sector

The Role of Auditors Competency and Job Empowerment on Fraud Risk Assessment in the Jordanian Public Sector

The Role of Human Resource Management Practices in Enhancing Job Performance Quality in Jordanian Public Universities: Exploring the Mediating Influence of Business Intelligence and Employee Engagement

The Role of Human Resource Management Practices in Enhancing Job Performance Quality in Jordanian Public Universities: Exploring the Mediating Influence of Business Intelligence and Employee Engagement

The Reality of the Quality of the Education Delivered in the Vocational Education (VE) Course in Jordanian Public Schools

The Reality of the Quality of the Education Delivered in the Vocational Education (VE) Course in Jordanian Public Schools

Factors Affecting the Stability of Faculty Members at Jordanian Public Universities

Factors Affecting the Stability of Faculty Members at Jordanian Public Universities

The Effect of Service Quality, Patient Trust and Hospital Reputation on Patient Satisfaction in Jordanian Public Hospital

This study aims to investigate the impact of service quality, patient trust, and hospital reputation on patient satisfaction within public hospitals in Jordan. Employing the partial least squares structural equation modelling (PLS-SEM) tool, the authors analysed a survey sample comprising 400 patients. The findings indicate that service quality, patient trust, and hospital reputation positively influence patient satisfaction. The results of this research have significant implications for healthcare practitioners in Jordan, underscoring the importance of not only providing excellent medical care but also implementing marketing strategies to cultivate lasting relationships with patients.

Attitudes of the Jordanian Public towards Advertisements by Artists in Satellite Stations and their Impact on their Purchasing Behavior: A Field Study

This study aimed to identify the Jordanian public’s attitudes towards advertisements by artists in satellite stationsand their impact on their purchasing behavior. The study falls within the scope of descriptive research, employing a survey methodology. A questionnaire was distributed among a sample of 491 Jordanian individuals residing in the Northern region, chosen using convenience sampling. The study applied the Dependency Theory and the AIDA model, reflecting them in the study's questions and objectives. The study reached the following results: It was found that there was an effect of advertisements by artists on satalleite stations on the purchasing decision, as the Jordanian public preferred advertisements of Arab artists and watched them on Arab satalleite stations in a large percentage, and that the most important factors attracting attention are colored photographs, the product presentation method, and the celebrity's personal charisma. Key factors in arousing interest included the presentation method, clear and appealing product display, and the use of a concise method to express the product suitable for various ages and education levels. The cognitive effects on the sample population included an increase in their knowledge of different cultures and a proper assessment of the product. Emotional effects involved a sense of satisfaction, and behavioral effects stimulated them towards making a purchase. A statistically significant relationship resulted between the degree of Jordanian audience engagement with celebrity advertisements on the stations and the existence of a statistically significant relationship between the effects (cognitive, emotional, and behavioral) of artists’ advertisements on satellite stations on the Jordanian public and the purchasing behavior.

The Effectiveness of using QUAAR Strategy in Enhancing English Creative Writing Skills for Primary School Students in Jordanian Public Schools

The purpose of this research was to investigate The Effectiveness of using the QUAAR strategy in Enhancing English Creative writing skills for primary school students in Jordanian public schools. The participants in the present study were two classes of 56 pupils in sixth grade at Madaba Primary School for Boys in Madaba, divided into two groups. The first group (the experimental group) comprised 28 pupils who used the QUAAR strategy. The second group (the control group) comprised 28 pupils taught using the traditional method inside the classroom. The two-group pre-post-test experimental design was administered to assess the Effectiveness of the QUAAR strategy. The study's results revealed that using the QUAAR strategy significantly positively affected the enhancement of English Creative writing skills. The results (preferred by the treatment group) can be attributed to using the QUAAR strategy, all the elements that affected the strategy, and the educational means used. In light of the study's results, recommendations were presented to the relevant authorities and future researchers.
 
 Received: 17 May 2023 / Accepted: 16 October 2023 / Published: 5 November 2023

Online Employees Communication Behaviours During Crisis in Jordanian Public Hospitals: The Value of Internal Communication Practices

The present study examined symmetrical communication (SC) and transparent communication (TC) by studying crisis employee-organization relationships (EOR) and their causes and effects. The study utilised relationship management theory (RMT) to evaluate crisis-related online employee communication. It examined RMT antecedents and consequences, including EOR, SC and TC. The study conducted an online survey through a questionnaire collecting data from 392 full-time employees at three public hospitals in Jordan. It tested the hypotheses using PLS-SEM. It supported the link between TC and online ECB. The results did not support the hypothesis that SC directly affected online employee communication. The relationships between SC, TC and EOR were also supported. SC, TC, and online employees’ communication behaviour (ECB) were fully mediated by the role of the employee-organization relationships. This study could contribute new knowledge to the literature on internal communication, EORs, and ECB in online settings. Hence, the study examined the theoretical framework of RMT in the context of the healthcare sector and its practical effects on online employee communication during a crisis.

The Impact of the Practice of Strategic Adaptation on Security Crisis Management Strategies: An Applied Study in the Jordanian Public Security Directorate

Objectives: This study aimed to analyze the impact of the practice of strategic adaptation on security crisis management strategies in the Jordanian public security directorate by identifying the level of application of strategic adaptation and identifying the level of application of crisis management strategies.
 Methods: The study adopted the descriptive analytical approach. A questionnaire was developed as a tool for collecting primary data and distributed throughout the study population consisting of (329) individuals from the upper and middle administrations of the Jordanian Public Security Service. The number of valid questionnaires for statistical analysis was (284), and to answer the questions of the study and test its hypotheses, the structural modeling program (Smart.PLS4) was used.
 Results: The results showed that the level of practicing strategic adaptation with its dimensions was high, and the arithmetic mean was (4.438). The level of crisis management strategies with its dimensions reached a high degree, and the arithmetic mean was (4.412). In the Jordanian public security apparatus, it was found that there is a statistically significant effect of the practice of strategic adaptation in the security crisis management strategies in the Jordanian public security apparatus.
 Conclusions: The study recommended the need to continue to maintain the high level of application of the practice of strategic adaptation, and to deal with security crises efficiently and effectively

An Assessment of Healthcare Services in Jordanian Public Hospitals from the Perspective of COVID-19 Patients in the Aftermath of COVID-19

Hospitals faced many challenges during the COVID-19 pandemic when it came to providing healthcare to patients. These obstacles included limited bed availability, shortages of medical equipment and staff, insufficient drug supply, inadequate physical facilities, and a lack of healthy environments. As the pandemic continues into its third year, it has become clear that viruses could remain a permanent part of our lives, leading to a rise in the demand for healthcare services. With this in mind, a study was conducted to investigate the impact of different healthcare service dimensions provided by public hospitals in Jordan on patient satisfaction. The research revealed that reliability, assurance, and responsiveness are the most critical dimensions for patient satisfaction, followed by tangibility and empathy. In addition, the study discovered healthcare service characteristics positively affected patient satisfaction according to the patient's age, gender, and place of treatment. In addition, the study discovered healthcare service dimensions positively affected patient satisfaction according to the patient's age, gender, and place of treatment. In order to improve and manage the healthcare services offered to patients, the study advises public hospital administrators to identify the significance of healthcare service dimensions. Administrators should pay close attention to the dimensions of tangibility and empathy, which are strong yet good, and take into account patient demographic disparities.

The Impact of Ethical Leadership in the Relationship between the Disclosure of Social Responsibility and Financial Performance in Jordanian Public Shareholding Industrial Companies

This study aimed to identify the impact of ethical leadership in the relationship between the disclosure of social responsibility and financial performance in Jordanian Public Shareholding industrial companies. The study population consisted of all of the (53) Jordanian Public Shareholding industrial companies listed in Amman Stock Exchange. To achieve the objectives of the study, a questionnaire was developed and distributed to (237) financial managers, heads of accounting departments, internal control managers, and internal auditors in these companies. As (181) questionnaires were retrieved, (169) of them were valid for analysis. In order to test the hypotheses, the structural equation model (PLS-SEM) was used.
 The study reached a number of results the most important of which is that ethical leadership has a positive impact on the relationship between disclosure of social responsibility and financial performance in Jordanian Public Shareholding industrial companies. Based on the results of this study, the researchers recommended many recommendations, the most important of which are: increasing the direction of the Jordanian Public Shareholding industrial companies by promoting disclosure of the social responsibility activities for environmental protection, as well as the necessity for the companies’ management to maintain positive relations with their subordinates and all employees. Additionally, the researchers recommend that the managements of these companies increase employee motivation and participation in order to improve the performance and productivity that they seek. Moreover, the researchers recommend conducting more studies on the impact of ethical leadership on the relationship between the disclosure of social responsibility and financial performance in other sectors and comparing their results with those in this study.

Thinking Patterns and their Impact on Coping with Psychological Stress among Jordanian Public University Students

The study aimed to identify the prevalent thinking patterns among Jordanian public university students and their impact on coping with psychological stress. The study relied on the descriptive correlational approach. The sample included 993 students from public Jordanian universities, for which a questionnaire was administered to them as an instrument for the study. The findings showed that thinking patterns are highly prevalent, and the level of psychological stress came to a low degree. The results also showed that there is an inverse correlation between thinking patterns and psychological stress among Jordanian public university students and that there is a statistically significant effect of thinking patterns in facing psychological stress.