BackgroundAmong the limits of the university spirit are potential sexual and reproductive health issues. Sexual and reproductive health services are essential for assisting students in overcoming such challenges. However, according to many facility reports and research, students prefer private services and do not use them. Despite the difficulties, a few studies have been conducted on the experiences of Ethiopian University students. Thus, this study explored the experiences of Jimma University students who used sexual and reproductive health services.MethodsA qualitative phenomenological approach was conducted from January 22nd to March 2nd, 2019, among Jimma university students. In-depth interviews were carried out to explore the lived experiences of sexual and reproductive health service use. Students were chosen by a purposive sampling method and recruited using gatekeepers until the needed sample size was obtained and the data was theoretically saturated. Key informants required to present decent information for study objectives were selected purposefully. The data were analyzed using the thematic analysis approach with the help of the ATLAS ti software package.ResultsEleven In-depth interviews and four key informant interviews were conducted. The study revealed seven overarching themes: sexual and reproductive health awareness and perception, problems, service delivery point preferences and practices, availability and accessibility, barriers to service utilization, handling mechanisms, and suggestions.ConclusionsOur study recognized positive and negative experiences of sexual health service use among Jimma University students. These findings suggested planning a comprehensive intervention that addresses the identified challenges and problems to improve students’ sexual and reproductive health services.