Jakarta Branch Research Articles

Pengaruh Karakteristik Pekerjaan dan Knowledge Sharing terhadap Kepuasaan Kerja dengan Komitmen Organisasional sebagai Variabel Mediasi

The purpose of this study was to determine the effect of job characteristics and knowledge sharing on job satisfaction with organisational commitment as a mediating variable (study on employees of Bank CIMB Niaga South Jakarta Branch Office). The population in this study are all employees and employees who work at Bank CIMB Niaga South Jakarta Branch Office. The sampling method in this study used the Slovin formula and obtained a sample size of 55 respondents. Data is processed through Smart Partial Least Square (PLS) software. The results showed that better job characteristics can increase job satisfaction and organisational commitment. Similar to job characteristics, better knowledge sharing can also increase job satisfaction and organisational commitment. Meanwhile, stronger organisational commitment is also proven to affect job satisfaction. Organisational commitment acts as a mediator of the effect of job characteristics and knowledge sharing on job satisfaction of employees of Bank CIMB Niaga South Jakarta Branch Office.

ANALISIS CITRA MEREK DAN STRATEGI HARGA DALAM KEPUTUSAN PEMBELIAN MOBIL MITSUBISHI DI PT LAUTAN BERLIAN UTAMA MOTOR CABANG JAKARTA BARAT

This research aims to determine the influence of brand image and price on purchasing decisions for Mitsubishi passenger cars at PT Lautan Berlian Utama Motor West Jakarta Branch, both partially and simultaneously. This research is descriptive quantitative with an associative approach. Sampling was taken using purposive sampling technique. The population in this study are people who have purchased Mitsubishi passenger cars in residential areas in West Jakarta and its surroundings, including the Depok, Bogor, Bekasi, Tangerang areas. The ancient Rao sample used in this research was 96 respondents. Data collection techniques using observation, questionnaires, data analysis techniques using validity tests, reliability tests, classical assumption tests, linear regression tests, correlation coefficient tests, coefficient of determination tests, hypothesis tests, t tests and f tests with the help of SPSS Version 26 software. The research results show that (1) Brand Image influences purchasing decisions with the regression equation Y=7.081=0.789X1. The correlation coefficient value is 0.837, the coefficient of determination value is 0.700, which has a significant effect on purchasing decisions with a calculated t result of 14.824 > t table 1.986. with a significance level of 0.000 < 0.05. (2) Price influences purchasing decisions with the regression equation Y = 3.524+1.073 .05. (3) Brand Image and Price influence purchasing decisions with the regression equation Y = 1.055+0.420X1+0.694X2, correlation coefficient value of 0.931, determination coefficient value of 0.867, significant influence on purchasing decisions with the result Fcount 302,881 > Ftable 3.094 with a significance of 0.000 < 0.05, then in this study Ha is acceptable.

Dampak Lingkungan Kerja, Budaya Organisasi, dan Etika Kerja Islam terhadap Kinerja Karyawan

This study aims to determine the effect of work environment, organizational culture, and Islamic work ethics on employee performance at Bank Syariah Indonesia Hasanudin Jakarta branch. The method used is quantitative method and causal associative approach, namely to determine the effect of independent variables on the dependent variable. The analysis technique uses multiple linear regression analysis with SPSS software version 21. The data used are primary data and secondary data. Primary data collection was obtained from observations made by the author while carrying out field work practices for one month, followed by interviewing one of the employees, and distributing questionnaires related to the research topic to all employees with a saturated sample technique of 40 respondents. Secondary data collection is obtained from literature studies and documentation related to the research topic. The results of this study are partially work environment and organizational culture have no significant effect on employee performance. Meanwhile, partially Islamic work ethics has a significant effect on employee performance. Then, simultaneously work environment, organizational culture, and Islamic work ethics have a significant effect on employee performance at BSI KC. Jakarta Hasanudin..

The Effect Of Service Quality And Price On Satisfaction Mediated By Priority Customer Purchasing Decisions At Permata Bank Jewel South Jakarta Branch

This study investigates the influence of service quality, price, and purchasing decisions on customer satisfaction. The findings indicate that service quality positively impacts customer satisfaction, with improvements in service quality leading to higher customer satisfaction. Similarly, price has a positive effect on customer satisfaction, where appropriate pricing strategies enhance customer satisfaction. Additionally, purchasing decisions are shown to positively influence customer satisfaction, suggesting that effective purchasing decisions increase customer satisfaction. The research further reveals that service quality positively affects purchasing decisions, indicating that better service quality encourages favorable purchasing decisions. Price also demonstrates a positive effect on customer satisfaction, reinforcing the importance of strategic pricing. Moreover, the study highlights the mediating role of purchasing decisions in the relationship between service quality and customer satisfaction, as well as between price and customer satisfaction. In summary, the study concludes that enhancing service quality and adopting strategic pricing can significantly improve customer satisfaction, with purchasing decisions serving as a key mediating factor in these relationships.

IMPLEMENTASI METODE FIRST COME FIRST SERVE PADA SISTEM INFORMASI ANTRIAN PELAYANAN PEGADAIAN MENGGUNAKAN WEBSITE

One of the services businesses currently developing is pawnshop services. One of the business actors in the pawnshop business is PT. Pegadaian is a State-Owned Enterprise (BUMN) company. One of them is the North Jakarta branch of the Kelapa Gading pawnshop. Daily operational activities in this Pegadaian business unit are not optimal for servicing the customers. It realized plenty of customer queues piling up when making transactions. A solution is needed to overcome this problem. This research aims to design a queue-based service information system applying the First Come First Serve (FCFS) method. With this designed system, customers come first and will be served first. The results of the tests show that the system design is running well according to plan. It is hoped that the existence of a service application with a queue can improve service quality and operational performance.

Pengaruh Disiplin Kerja dan Lingkungan Kerja terhadap Kinerja Karyawan Unit Keamanan pada PT Bank Rakyat Indonesia Cabang Jakarta Barat

This research aims to analyze the influence of work discipline and work environment on employee performance. This type of research is quantitative research with primary data sources. The population in this study were employees of PT. Bank Rakyat Indonesia's West Jakarta branch security unit in 2020-2022 numbered 159 people. The sample selection method used in this research was the Solvin method so that the sample obtained using this method was 61 respondents. Y = -0.067 + 0.455X_1 + 0.319X_2. Partial research results on the independent variable Work Discipline have a significant effect on the dependent variable Employee Performance of 79.8%, hypothesis testing obtained T count > T table or (15.263> 2.0017). Partial research results of independent variables in the Work Environment have a significant effect on the Employee Performance variable by 78.8%, hypothesis test T count > T table or (14.815 > 2.0017). Work Discipline and Work Environment simultaneously have a significant effect on the dependent variable Employee Performance by 86.8%, hypothesis testing obtained calculated F > F table or (190.055 > 3.16).

Pengaruh Kualitas Pelayanan dan Harga terhadap Keputusan Pembelian pada PT Lautan Berlian Utama Motor Jakarta Barat

The purpose of this research is to find out how much influence Service Quality has on purchasing decisions at PT Lautan Berlian Utama Motor West Jakarta Branch, to find out how much influence price has on purchasing decisions at PT Lautan Berlian Utama Motor West Jakarta Branch and to find out how much influence Service quality and price influence purchasing decisions at PT Lautan Berlian Utama Motor West Jakarta Branch simultaneously. The research method in this research is a quantitative method. The population in this study is based on consumer complaints in 2022, PT Lautan Berlian Utama Motor West Jakarta Branch, totaling 204 consumers. The sampling technique for this research is simple random sampling, determining the sample size using the Slovin formula with a difficulty level of 10%, so a sample of 67 buyer respondents was obtained. The data used is through observation techniques, questionnaires and literature. The analytical methods used in this research are validity test, reliability test, normality test, multicollinearity test, heteroscedasticity test, simple linear regression test, multiple linear regression test, determination test and significance test (t test and f test). The research results obtained partial positive service quality results on purchasing decisions, this can be seen from the t test with a t value of 10.015 > t table 1.669 with a significance value of 0.000, this value is smaller than 0.05 (0.000 < 0.05). partially price has a positive effect on purchasing decisions, this can be seen from the t test with a value of tcount 7.575 > ttable 1.669 with a significance level of 0.000, this value is greater than 0.05 (0.000 < 0.05) and simultaneously price and promotion have a positive effect and significant for purchasing decisions, this can be seen from the results of the f test with fcount 61.191 and ftable 3.140 with a significance of 0.000 < 0.05. Thus, it can be interpreted that service quality and price simultaneously have a significant influence on purchasing decisions.

Analisis Budaya Kerja Karyawan Pada Bank BRI Kanwil 1 Cabang Jakarta

This research uses a qualitative descriptive approach, namely the main data sources in qualitative research are words and actions. Words and actions are sources of data obtained from the field by observing or interviewing, by describing and analyzing the problems found. Qualitative research is based on primary data and secondary data. Primary data in this research was obtained by conducting observations, interviews, and documentation, while secondary data was obtained through books, previous research, and articles related to research. The aim of this research is to determine the work culture of employees at Bank BRI Regional Office 1 Jakarta Branch which includes the types of culture that exist, important elements of culture, cultural influences and current cultural analysis. From the results of this research, it can be seen that the culture at Bank BRI Regional Office 1 Jakarta branch adheres to Adhocratic Culture, which is a combination of the words 'Ad hoc' and bureaucracy.Therefore, organizations with an adhocracy culture are flexible and not hampered by bureaucratic procedures and policies. Researchers found that employee culture orientation refers to very high discipline caused by the family culture brought by the organization from the beginning of the company

Analysis of The Influence of Transformational Leadership and Work Environment on Employee Performance at The Branch Office of Bank Sahabat Sampoerna Jakarta

This study aims to analyze the influence of transformational leadership and the work environment on employee performance at Bank Sahabat Sampoerna Jakarta Branch Offices. The method in this study is descriptive quantitative through multiple linear regression analysis with the help of the SPSS Version 26 program. The results showed that transformational leadership partially has a positive and significant effect on employee performance, the work environment partially has a positive and significant effect on employee performance, transformational leadership and the work environment simultaneously has a positive and significant effect on employee performance.

Influence Brand Awareness, Product Variations and Word of Mouth Towards Customer Satisfaction at Coffee Shop Tuku Cipete Branch, South Jakarta

This study aims to determine the influence of the independent variables of this study in the form of brand awareness variables, product variation variables and word of mouth variables on the dependent variables of this study with customer satisfaction variables at Coffee Shop Cipete South Jakarta Branch. The method in this study is descriptive-quantitative with a population in the form of respondents or, more specifically, consumers of Coffee Shop Tuku. The sample of research respondents was 100 using non-probability sampling techniques. In using non-probability sampling techniques, the pieces are expected to meet the conditions or criteria required in this study. The data used was in the foata through the distribution of questionnaires with model tests in the form of multiple linear regression processed using SPSS 25. The results were obtained after data processing analysis with the following conclusions: Brand Awareness, Product Variations, and Word of Mouth positively and significantly affect Customer Satisfaction. It was previously tested against statements that were declared valid and reliable.

Pengaruh Citra Merek dan Kualitas Layanan terhadap Keputusan Pembelian Mixue Cabang Cilincing Jakarta

This research phenomenon is because Mixue is not included in the category of the 5 most consumed contemporary beverage brands by Indonesian people in 2022. This study aims to determine and analyzethe influence of brand image and service quality on purchasing decisions Mixue Cilincing Jakarta branch. The research method used isa quantitative method with data retrieval techniques in the form of questionnaires. Sample selection in this study is the Mixue Cilincing Branch consumers who have tried ice cream Mixue minimum 1x purchase. The sampling technique used in this study is non probability sampling and using The Theory Of Hair et al so that the sample taken as many as 165 respondents. Data analysis techniques used are validitytest, reliability test, classical assumption test, multiple linear regression analysis, coefficient of determination analysis and hypothesis testing using spss software version 26. The results of this study indicate that there is a simultaneous influence on the variables of brand image and service quality on purchasing decisions. In the determination test for brand image variables there is an influence of 61.4% on purchasing decisions and the remaining 38.6% are influenced by other variablesthat are not studied. For service quality variables, there is an influenceof 66.0% on purchasing decisions and the remaining 34.0% are influenced by other variables that are not studied. While there is an influence of 70.3% which is explained by the variables of brand image and service quality on purchasing decisions and the remaining 29.7% which is influenced by other variables not studied.

Performance assessment of bank XYZ DKI Jakarta branch using the balanced scorecard approach in the pandemi era of Covid 19

Performance assessment of bank XYZ DKI Jakarta branch using the balanced scorecard approach in the pandemi era of Covid 19

Asset Maintenance Monitoring Application: A Case Study of a Government Bank Branch Office

Asset management in a company is essential to do. Asset management may include record keeping, maintenance, and management environment further. Recording information asset owned by a company is the primary and most important thing to do to record data assets owned by the company. The existence of definite information about the asset owned by a company will provide convenience for the company that is and automatically, the company will also easier to carry out the asset management process further. One of the governments in the Jakarta Branch, which has assets, should be maintained. Recording information assets in one of the government banks, Jakarta Branch, is only partially managed with a computerized system. The process of recording data assets is still done manually and also not maximum. This research developed an Asset Monitoring Application Maintenance feature that can do registration detail information about the attributes and Monitoring of existing assets and Online Work Order. The software development model used in this study is the waterfall model. This thesis will explain the activities in each development phase. With this application, all the attributes of data assets owned by the company can be well identified and inventoried so that the process of monitoring assets is more optimum and easier to do

Analysis Of The Effect Of Banking Programs On Customer Loyalty At Pt Bank Maybank Indonesia Jakarta

Bank Maybank Indonesia customers have a strong interest in depositing their funds into the bank. This research was conducted on customers of Bank Maybank Indonesia Jakarta branch. analyzing the relationship or influence of banking programs consisting of Maybank Gift (X1), Top Up Reward (X2), Cash Reward (X3), Maybank Interest-Free Mortgage (X4), Interest Bonus (X5), Arisan Retention (X6), and 100% Cash Back (X7) on Customer Loyalty (Y). This research uses multiple linear regression with data from the banking program. This study aimed to see the effect of banking programs on customer loyalty at PT Bank Maybank Indonesia Jakarta. this study uses multiple linear regression with primary data which is processed data that will be used as the results of this study. This study shows that the variables X1, X2, X5, and X7 have a significance value <0.05 which means that Maybank Gift (X1), Top Up Reward (X2), Interest Bonus (X5), and 100% Cash Back (X7) partially have a significant effect on the Customer Loyalty variable (Y).

The Role of the Work Environment as a Mediation for the Effect of Leadership Style on the Performance of Banking Institution Employees

This study aims to determine the effect of leadership style on the performance of Bank Syariah Indonesia West Jakarta Branch employees and the role of the work environment as a mediator variable. This research was conducted using a descriptive causality approach and the PLS-SEM analysis method to test and explain the connectedness of the structural model. The sample technique used was purposive sampling and the number of samples obtained was 57 respondents. The results of this study are that leadership style has a positive and significant effect on the work environment, leadership style has a negative and insignificant effect on organizational performance, work environment has a positive and significant effect on organizational performance, and work environment as a mediator of leadership style influences employee performance positively and significantly.

The Influence of Total Quality Management (TQM) and Characteristics of Management Accountig Information Systems on Managerial Performance

Managerial performance is one of the things that can drive the success of a company's goals. There are several things that can affect and improve managerial performance including total quality management and management accounting information systems. The application of total quality management will help the managerial role to further improve its performance so that it can be carried out properly. In addition, the existence of an available management accounting information system will support the control and decision-making process of a manager. This study aims to determine the effect of total quality management and the characteristics of management accounting information systems on managerial performance at PT. So Good Food Jakarta Branch. Application of total quality management and management accounting information systems at PT. The So Good Food Jakarta Branch has been running and is well available, but there needs to be improvement so that the implementation of total quality management and management accounting information systems can run optimally. The method in this study was to conduct a questionnaire survey with an ordinal scale form to 40 respondents from PT. So Good Food Jakarta Branch, then data processing is carried out using SEM-PLS data analysis techniques and is designed with a quantitative approach to descriptive analysis and verification. The results of this study are expected to be a solution to problems related to managerial performance at PT. So Good Food Jakarta Branch.
 The results of this study prove that: (1) total quality management has an effect on managerial performance, (2) the characteristics of management accounting information systems have an effect on managerial performance

Strategies to Overcome Work Stress Employees of PT Permodalan Nasional Madani DKI Jakarta Branch

This study aims to formulate a strategy to deal with work stress in PNM DKI Jakarta employees. This study used a qualitative method with the data collection technique used was Focus Group Discussion which involved 7 employees of PNM DKI Jakarta Branch. The data analysis technique in this study uses SWOT and QSPM. The results obtained in this study are work stress felt by PNM DKI Jakarta employees as indicated by changes in employee behavior such as reduced appetite and sleep quality. Factors causing work stress on PNM DKI Jakarta employees. The results obtained in this study are that the work stress felt by PNM DKI Jakarta Branch employees is a target set by the company

PERAN PUBLIC RELATIONS DALAM MENINGKATKAN BRAND IMAGE PADA BENING’S CLINIC CABANG KEMANG JAKARTA SELATAN

Improving brand image is an important aspect of business in the field of beauty clinics. Likewise for Bening's Clinic Kemang South Jakarta Branch, improving a good brand image by public relations to customers so as to increase satisfaction and have a good effect on service. This is the background so that the role of public relations can improve brand image. The purpose of this study was to analyze the role of Public Relations in enhancing the brand image of Bening Clinic, Kemang Branch, South Jakarta through Instagram as a service company providing facial skin health services in Indonesia. In addition, this study aims to analyze the obstacles and solutions implemented to overcome obstacles to the role of Public Relations in increasing the brand image of the Bening Clinic, Kemang Branch, South Jakarta. This research method uses a qualitative descriptive method. This study uses Dozier and Broom's concept regarding the role of Public Relations and Atmoko's concept regarding Instagram features and Biel's concept regarding brand image dimensions. Data collection techniques using in-depth interviews, observation, and documentation. The results of this study indicate that the role of Public Relations at Bening's Clinic, Kemang Branch, South Jakarta, uses Instagram to find out the experiences felt by customers, both positive and negative experiences. Instagram content from Bening's Clinic Public Relations, Kemang South Jakarta Branch is very interesting, informative, and has a huge impact on customers because the information conveyed is quite routine through the Brand Ambassador by utilizing the features available on Instagram as an intermediary medium in enhancing brand image.

THE EFFECT OF LEADERSHIP AND COMPENSATION STYLE ON JOB SATISFACTION WITH WORK MOTIVATION AS A MEDIATION VARIABLE AT PT. JR BRANCH DKI JAKARTA

PT. JR DKI Jakarta Branch as a state company engaged in social insurance, as well as other companies that need Human Resources who are competent and able to compete and help the company achieve its vision and mission so that the company continues to grow and continue in the future. The purpose of this research is to analyze the effect of leadership style and compensation on job satisfaction with work motivation as a mediating variable at PT. JR DKI Jakarta Branch. This study uses quantitative methods to determine the relationship and influence between variables, with 75 respondents. The sample selection uses the saturated sample method and data collection uses a questionnaire. Data is processed using Structural Equation Modeling (SEM) using SMART-PLS. The results of this study indicate that leadership style and compensation have a significant effect on work motivation. Leadership style has a significant effect on job satisfaction, while compensation has no significant effect on job satisfaction. Motivation has a significant effect on job satisfaction. Leadership Style and Compensation have a significant effect on Job Satisfaction which is mediated by work motivation

The Influence of Discipline, Leadership and Work Environment Toward Employee Performance at BPJSTK in DKI Jakarta Branch

Employee performance is the result of work that strongly relates to the company’s strategic goals. The company’s performance is largely determined by its human resources. Supposing that the employees have good discipline and a sense of security and convenience in the work environment; consequently improve employee performance. The results obtained from the observation of questionnaire distribution data of 25 respondents showed that there were problems faced by employees at BPJSTK (National Social Security Agency for Employment) DKI Jakarta Branch, for 36% did not agree in working together or in other words they preferred to work independently, 40% stated that there was no motivational encouragement from the leaders and other employees, 40% of unclear task instructions from the leaders, 36% of the leaders have not been able to create conducive relationships and atmosphere, 36% of the leaders are not tech-savvy (technology illiterate), 44% of the leaders are subjective to employees, 80% of the leaders and policies frequently tend to substitute, 44% lack bonding, 40% lack support from colleagues, and 44% physical environment factors. This study aims to determine the influence of discipline on employee performance, the influence of the work environment on employee performance, and the influence between discipline and work environment on employee performance at BPJSTK DKI Jakarta Branch.
 Keywords: discipline, leadership, work environment, employee performance