IT Project Management Research Articles

Silver bank: vulnerability and risks during cyberattacks

Learning outcomes The learning outcome of this paper is to identify and interpret the risks linked to cyber-security and their impact on the organization. Analyze business management regarding cyber-security and information technology (IT) risk management. Evaluate and propose decision-making strategies for IT projects. Case overview/synopsis Silver Bank is a financial entity with broad national coverage. Its growth was directly related to its investments in customer service. The entire organization is focused on satisfying its clients’ needs, improving their experience and making them loyal to the company. However, it did not pay enough attention to a threat that, with time, had become more pronounced: cyber-attacks. Its efforts to fight against this threat were only temporary solutions, as gaps in its IT system made it an easy target for criminals until the arrival of Iván Ramírez, who proposes a holistic solution to decrease the probability and severity of these attacks. However, past experiences, ignorance and budget constraints make it a difficult task to convince the bank’s board of directors to implement the proposed solution. Complexity academic level The case can be used as teaching material in upper-level undergraduate and graduate management courses: –undergraduate courses: information technology management, IT project analysis and management – MBA or graduate courses: information technology management, strategic management and security governance. Supplementary materials Teaching notes are available for educators only. Subject code CSS 11: Strategy.

Are PMOs really that momentous for public authorities?

Project management offices (PMOs) are frequently referred to as necessary, or even indispensable, for carrying out projects in multi-project settings, which often occur in public authorities’ Information Technology (IT) projects; particularly in times of today’s sweeping digitalization. Hence, this research studied Swedish public authorities and their IT departments’ use of PMOs; a survey was directed to IT project managers. Findings showed that even though PMOs are commonly described as significant, those that applied PMOs were fewer than those that did not. This research searched for correlations between the existence of PMOs and 88 variables that resulted in relatively few, mostly weak correlations. A hypothesis test did not show significant association between PMOs’ usage and project models’ usage. The research contributions are principally that PMOs do not appear to be that significant after all for Swedish public authorities, and to have reasonable expectations on PMOs. For practice, the implications foremost concern the importance of understanding conceivable pros and cons.

Examining the Critical Success Factors in IT Projects

Many companies experience IT project failures in relatively new areas such as Big Data, Data Science, Enterprise Systems, Blockchain, Cloud Computing, IT security, and IoT. Because of inadequate research in identifying critical success factors for these projects, we conducted a Delphi study employing separate panels for each of two kinds of project implementations, those using a predictive lifecycle approach and those using an adaptive lifecycle approach. We found common critical success factors: user/client involvement, senior management support, effective monitoring and control, effective communication and feedback, good change and configuration management, having a competent project manager, proper project leadership, and excellent vendor performance. Both predictive and adaptive lifecycle IT projects had certain unique critical success factors. The findings provide guidance to IT Project Managers.

The Use of Design Thinking in IT Project Management

Faced with many challenges related to product competitiveness, companies are constantly looking for new ways to solve problems and provide innovative solutions. Problems in IT projects, which are characterised by a higher degree of complexity, may be particularly difficult to solve. The Design Thinking (DT) concept can be a response to the challenges of an organization. The aim of the article is to discuss the application of the Design Thinking method in IT project management. The article examines content related to the creative approach of DT, the basics of project management and the application of Design Thinking in two IT organizations – Apple and IBM. Research methods such as literature analysis and case study will be used. Based on the conducted research, it can be concluded that the use of the Design Thinking concept in IT project management can generate many benefits for companies.

КОНЦЕПТУАЛЬНІ ОСНОВИ ГНУЧКОГО УПРАВЛІННЯ ПРОЄКТАМИ РОЗРОБЛЕННЯ ТА ВПРОВАДЖЕННЯ ІНФОРМАЦІЙНИХ СИСТЕМ

The article offers a scientific approach to the analysis of flexible management of IT projects in the development and implementation of information systems. The main models of the life cycle of information systems are given, which determine the sequence of implementation and the way of interaction of such stages as requirements analysis, design and engineering, program code writing, testing, commissioning, maintenance and support. The analysis of advantages of application of flexible management of IT projects is carried out. The fundamental principles of Agile, which determine a flexible development methodology, have been studied. It is substantiated that the highest priority of developers is to meet the needs of the customer through a fast and regular supply of software. The working product should be released as often as possible, with a frequency of a couple of weeks to a couple of months. Throughout the project, developers and business representatives must work together every day. Motivated professionals should work on the project. For the work to be done, the team must be provided with conditions and support. It is shown that personal communication is the most effective and practical method of both conveying information to the team and disseminating it. Constant attention to technical excellence and design quality increases the flexibility of the project. Simplicity is the art of minimizing unnecessary work. This principle is best implemented by Lean-philosophy, which is the basis of Agile methodology tools. Lean philosophy cultivates the following values: eliminating losses by identifying work that is performed but has no value; strengthening learning through the use of constant feedback; making decisions as late as possible, when the most complete information about the project is collected; creating and delivering value as early as possible; creating an effective environment with the involvement of energetic proactive performers; achieving integrity by creating software that is intuitive to users; project control through a system of metrics that measure even the smallest details. It is important that the team regularly tries to find ways to improve efficiency and adjust their work accordingly. It is concluded that the key factors in the effectiveness of Agile projects are the use of spiral models of the life cycle of systems, self-organized and highly motivated development teams, constant interaction with customers and willingness to change.

IT Project Management: Supply Chain Optimization for Service Operations

IT project management can use both project and process-oriented approaches. Pre-investment, investment (development and implementation phase), and operations and maintenance are the three phases that make up the life cycle of an IT project. The service processes are part of the third phase. The earliest stage of an IT project's life cycle necessitates a substantial financial commitment. As a result, it may be considered a business venture. As a result, project management concepts and techniques may be used in the implementation of IT projects. During the investment phase, methods for software development and testing are implemented. It is carried out in compliance with industry standards that govern the deployment of life cycle models. The size of the program code and the complexity of the software determine the cost and timeliness of IT system implementation, maintenance, and servicing jobs. As a result, the process approach can be used to manage various phases of large-scale IT projects. Supply chain optimization, in particular, can be used advantageously. This report is devoted to the optimization of supply chains for service operations at the stage of implementation and maintenance of large IT projects. A feature of this approach is that the human resources of an IT service support team are considered as a subject for the supply chain. Conditions are also given that the supply chain for service operations considered has the resilience and viability properties. The parameters for the multiple-channel queuing model are calculated using the mathematical model presented in this paper. Microsoft Excel is used to implement this model. It enables us to generate estimations for the average time of maintenance and support jobs during the pre-investment phase, as well as determine the optimal size for the IT service support team.

Розвиток моделей управління ІТ-проєктами банку на інноваційних засадах

The aim of the article is to elaborate theoretical approaches and develop practical recommendations on the bank’s IT project management models on an innovative basis. In the course of the research, it is defined that the innovative activity of banks provides new opportunities for their progressive development, but at the same time increases pressure on the part of traditional and new competitors, which requires the development and adoption of non-standard, quick decisions related to the strategy of development of banks. So, in order not to lose competitive advantages, banks must improve their operations and services, introduce more advanced management structures that would allow them to respond in a flexible manner to the variability of external conditions of functioning, as well as ensure high quality of banking activities, cost control and efficiency. The main feature of modern banking business is the active introduction of new services and products addressed to specific groups of customers, specially: large enterprises, small firms and certain categories of individuals, which is possible only on the basis of the introduction of certain innovative IT projects. The implementation of such projects today is based on the development of project management methods that allow calculating risks through the phased implementation of parts of the project together with returning to past stages. While doing so, there is no necessity in spending additional funds, since the SCRUM team performs partial implementation of a project, within a specified period, which allows correcting past mistakes without large financial costs. The universality of the proposed SCRUM methodology provides the possibility of its application for the process of IT project management in the activities of enterprises and organizations of various levels, forms of ownership, type and sphere of activity of the national economy, which are the directions of further research of the authors of the article.

МЕТОДОЛОГІЇ УПРАВЛІННЯ ПРОЄКТАМИ В ІНФОРМАЦІЙНИХ ТЕХНОЛОГІЯХ, ЇХ ПЕРЕВАГИ ТА НЕДОЛІКИ

The article analyzes project management methodologies in information technology (IT), as well as their advantages and disadvantages of use in this area. Project management methodologies are designed to standardize the work of project teams, which helps to make the project in accordance with the requirements of customers. These are different approaches to the organization of the project. Each methodology includes a unique procedure and workflow. Choosing the right methodology for project management is a topical issue, since it is the field of information technology that is actively developing. Understanding the characteristics of different methodologies and comparing them when used to implement information technology projects will allow scientists, practitioners and team members to make the right choice regarding their application, which will lead to the achievement of project goals. The article highlights four methodologies: Waterfall, Agile, Scrum, Kanban, which are used most often in the field of information technology. Their features of the application of project management are described. They are grouped according to the principles of similarity, popularity. For each of them, guidelines are given for choosing the one that is suitable for the management and implementation of projects in the information sphere. The authors of the article, when analyzing project management merologies, identified their main advantages and disadvantages, which are structured in this study. To obtain the results, methods of analysis and structuring of studies were used. Among the IT project management methodologies are: Scrum Agile methods that significantly reduce the risks of project implementation and provide good communication between all project participants. Waterfall is the most effective for projects with specific parameters and goals. Kanban provides the most flexibility and motivation for all involved in a project. Choosing the right methodology is important because it determines how the team will work on the project and which can lead the project to success or failure. And since there is no one-size-fits-all method for all types of IT projects, it is important to spend some time choosing the right project management methodology. This choice should be based primarily on the needs of the project and the team and be made by the project manager.

АНАЛИЗ ВОЗМОЖНОСТИ ПРИМЕНЕНИЯ 7-Й РЕДАКЦИИ СВОДА ЗНАНИЙ ПО УПРАВЛЕНИЮ ПРОЕКТАМИ В ИТ-СФЕРЕ

Technological advancement and, as a consequence, significant ex- pansion in development and application of information technologies lead to the increase in a number of projects in that sphere. In addition, the complexity of the said projects is also increasing. Such circumstances require project mana-gers to deal with numerous tasks, among which the main one being the choice of methodology, in accordance with that the management will be implemented. Publications analyses as shown the issue to be underdeveloped. To a greater ex- tent it is true with regard to project management in context of increasing the economy digitalization and growing number of innovation projects. The pre-sent article attempts to draw attention to that point. An analysis of application practices of the IT project management methods at modern Russian enterprises allowed to identify the reasons for applying the 6th edition of the guide to the project management body of knowledge (PM- BOK guide). Thus, the reasons for the difficulties are often related to the need to provide a customer with a preliminary result in short timeframes, while the specificity of IT projects is that identified requirements are often defined in the process of their realization. For a long time, therefore, the general contradiction between the objectively arising needs of an organization and available oppor- tunities to meet them based on existing regulatory documents was a significant challenge. Such issues are largely remedied by the novations of the 7th edition in that document. The paper presents results of comparative analysis of the said editions for such a set of rules, characterizes the changes brought with the new version and describes how they can be used by project managers and members of project teams. In addition to that, the article analyses general requirement for organization of project management processes and reveals possibilities for applying the new PMBOK methodology by project managers in IT.

ANALYSIS OF PROJECT MANAGEMENT SOFTWARE

The article highlights the features of IT project management software to determine the best option with the best quality characteristics and high efficiency by saving time, financial and material resources. It is noted that IT companies can achieve a competitive advantage by implementing project management information systems, namely a comprehensive project management system. The author describes the basic and instrumental parts of the system, its functions, which are implemented using information technology. Modern information technologies are based he such principles as: interactive fashion of operation, flexibility of the process, integration (coherence) with software products. The task of information technology project management is to provide the user with a wide range of functionalities for project activities. Project management systems are considered as sets of tools, methodologies, methods and resources used in the management process, including tools for task planning, scheduling, budget management, resource allocation, documentation, reporting, collaboration. The author analyzes six project management systems: ActiveCollab, JIRA, BaseCamp, Trello, Wrike, TeamworkProjects, describes the functionality of each tool. The article presents the results of comparing project management systems, substantiates the differences and advantages of services, provides recommendations for choosing a project management system. Also he the basis of the presented analysis the alternative in the form of development of own software decision and its expediency is considered.

Innovative governance strategy to enhance the performance and the efficiency of IT project management activities

Innovative governance strategy to enhance the performance and the efficiency of IT project management activities

Innovative governance strategy to enhance the performance and the efficiency of IT project management activities

Innovative governance strategy to enhance the performance and the efficiency of IT project management activities

КОНЦЕПЦИЯ AGILE: ВОЗМОЖНОСТИ И ПЕРСПЕКТИВЫ ПРИМЕНЕНИЯ В ГОСУДАРСТВЕННОМ УПРАВЛЕНИИ (ОБЗОР ПУБЛИКАЦИЙ)

The article provides an overview of publications on Agile methodology. In the literature Agile is generally understood to mean agile software development with regular feedback, ability to respond promptly to various changes and adjust the initial vision of the project at almost any moment. The paper reviews the values and basic principles of Agile, provides comparative characteristics of agile and traditional approaches to software development, describes the most popular Agile methods (Scrum, Kanban, Scrumban, eXtreme Programming (XP), Lean development). The review established that Agile is not only considered in terms of software development but also the project management approach. In addition, there are practices of implementing Agile in public administration. However, the authors point to IT project management problems in the public sector. Challenges relate to serious deficiencies in public procurement of software. The authors conclude that it is recommended to apply «Agile contracts» in public procurement. The Charter for the Agile Nations establishes a commitment to a more agile approach to legal regulation and will facilitate the implementation of Agile in public administration. Based on conducted analysis of publications the inference was made that Agile can also be viewed from a personnel management perspective. It has been suggested that implementation of Agile methodology to human resources management is a promising area and emerging trend of Agile development.

Influence of Risk Analysis as a Risk Management Practice on Project Performance in Kenya Commercial Banks

Undertaking an information technology project in a banking environment is a complex task. Studies globally and locally indicate a high failure rate of information technology projects. Standish group report 2019 states that 83.9 percent of information technology projects partially or completely fail. The majority of projects 52 percent were over budget, overdue, or lacked promised functionality. Previous studies indicate information technology projects in commercial Banks in Kenya experience the same project performance variations, as projects are either delayed, over budget or have issues with functionality. Risk is a factor that challenges project performance. Project risk management includes risk identification, analysis, response, and monitoring and control of risk in a project. The overall goal of this study was to examine the relationship of risk management and information technology project performance in Kenyan commercial banks, taking into account the moderating effect of project complexity and the mediating effect of risk culture, both of which had been largely overlooked in previous research hence filling a research vacuum. The target population was forty projects in Kenyan commercial banks in Kenya which made the unit of analysis. Stratified and simple random sampling technique was used. Stratified and simple random sampling technique was used. Questionnaires were used to collect the data from the targeted one hundred and eight respondents. The instrument was tested for reliability by use of Cronbach's alpha coefficient of internal consistency test and validity by use of selected information technology project professionals' review. Drop and pick method of administering questionnaires was used so as to allow respondents enough time to go through the questionnaires and give their responses. An option of online questionnaires was also available to respondents. Based on a survey, the research used both descriptive and explanatory analysis designs. The association between risk analysis and performance of information technology projects in Kenyan commercial banks was investigated using multiple regression. Quantitative data was analyzed using multiple regression analysis model software tool SPSS Version 25. The study adopted empirical model of least squares method while testing the hypotheses. The researcher conducted diagnostic tests of Normality, Linearity, Homoscedasticity and Multicollinearity to see if the data conforms to the basic assumptions of linear regression. The findings were presented using statistical parameter estimates. Tables and figures were used to present data, and supported by explanatory annotations. The results indicated that risk analysis had significant effects on the performance of information technology projects in the banking sector. The study recommends that banks should consider implementing and fully operationalize risk analysis in information technology projects. The Central Bank of Kenya should also consider putting in place an information technology projects risk policy framework to aid the banks in project undertakings. The finding in this research will aid project managers and different stakeholders in the banking and related sectors in managing information technology projects risks and hence increase the success rate of the projects. The knowledge gap is also addressed by scholarly work that has resulted from this research by providing statistical data analysis and explanations on the IT project performance in relation to risk analysis influence in commercial banks in Kenya.

ІННОВАЦІЙНІ МАРКЕТИНГОВІ ТЕХНОЛОГІЇ УПРАВЛІННЯ ІТ-ПРОЄКТАМИ

In today’s tough competitive conditions, enterprises should use the latest marketing technologies that will help them gain additional competitive advantages, implement innovations and provide a wider range of services for their customers. Enterprises that are part of the IT sphere are trying to find modern approaches to project management in order to adapt to the numerous needs of consumers and to focus on the critical elements of successful IT-project management. Thus, the application of digital marketing elements in project management gives enterprises the opportunity to effectively use their available resources and achieve maximum results at lower costs. The analysis showed that the largest share of sales revenue belongs to IT companies working in the field of healthcare (21%), e-commerce (20%), education (18%) and insurance (11%). Based on the sample, it was found that about 70% provide IT services to a wide range of clients (EPAM, GlobalLogic, Netcracker and others), about 15% work as a Global In-house Center (GIC) for a single parent company (Wargaming.net, Ring, Samsung R&D Institute Ukraine, Oracle) and 15% create their own product (Genesis, EVO, Terrasoft). It was found in the article that powerful IT companies operate on the territory of Ukraine, and thousands of specialists work in the IT field, who ensure not only competitiveness and sustainable development of the enterprise, but also develop IT-projects, and innovative marketing technologies that allow businesses to gain new competitive advantages and enter global markets sales and increase their profitability. It has been proven that in the era of information technology development, digital marketing is a powerful carrier of progress, allowing it to turn unknown start-ups into huge corporations with billions of profits. Digital marketing is currently the most dynamically developing segment in the field of global advertising. A study of the dynamics of spending on marketing activities showed that most IT companies invest huge amounts of money to promote their products and projects via the Internet. Analysis of innovative marketing technologies proves that enterprises should use Internet technologies to promote their own goods, services, and IT projects. The most used today include SMM marketing, mobile marketing, creating your own website, and cross-channel content marketing.

Pengembangan Sistem Mata Kuliah Manajemen Proyek Teknologi Informasi dengan Metode Agile

The work course at Ahmad Dahlan University's Informatics Engineering is a course that aims for students to go directly or get projects related to technology development. One of the creative courses that students must take in semester 6 is Information Technology Project Management (MPTI), where the course is conducted in groups. Processing of final grades from MPTI courses from 3 components, namely supervisors, examiners and industry supervisors (partners). Because the value components are from various sources, a system is needed to process all processes from registration to processing the final value. The agile development method is a development method that prioritizes input from partners as users, besides that the agile method has advantages including fast, adaptive, iterative. The model used in system development in agile is the Dynamic Systems Development Method. Data collection was done by literature study, observation, and interviews. The system development stage using an iterative model includes the needs analysis stage, the design stage, the implementation stage, the testing stage, and the evaluation stage. Implementation using the PHP programming language and the Laravel framework. Testing is done black box test. The results of the research produced an information system and tested. Tests carried out using a black box test which resulted in 82,76%

SECURETI: Advanced SDLC and Project Management Tool for TI (Philippines)

There are essential security considerations in the systems used by semiconductor companies like TI. Along with other semiconductor companies, TI has recognized that IT security is highly crucial during web application developers' system development life cycle (SDLC). The challenges faced by TI web developers were consolidated via questionnaires starting with how risk management and secure coding can be reinforced in SDLC; and how to achieve IT Security, PM and SDLC initiatives by developing a prototype which was evaluated considering the aforementioned goals. This study aimed to practice NIST strategies by integrating risk management checkpoints in the SDLC; enforce secure coding using static code analysis tool by developing a prototype application mapped with IT Security goals, project management and SDLC initiatives and evaluation of the impact of the proposed solution. This paper discussed how SecureTI was able to satisfy IT Security requirements in the SDLC and PM phases.

Case Method in the Study of Information Technologies and IT Project Management

The paper shows the features of the application of the case method in the study of the discipline of IT project management for students majoring in the field of Information Technology. This work analyzes some of the difficulties associated with the limited use of case studies in the field of IT. An original solution to the problem of combining flexible technologies for the development of the project itself on the basis of a case study and methods of studying and applying special software for IT project management presented by authors. The conceptual scheme of the main stages of work with a case, interrelations and content from an initial acquaintance, discussion in groups and acceptance of intermediate decisions, to planning of operations, calendar planning of works and resources were shown. However, the role of special software for visualization of separate stages of project execution management in the MS Project environment at all stages of the life cycle was explained. The combination of individual analytical work of the students, acquisition of teem job skills, the study of MS Project tools, IT project management methods at different stages allows to achieve the planned learning outcomes and develop interdisciplinary competencies.

Challenges in Managing IT Projects While Living With COVID-19

Projects are becoming increasingly more complex at work. This applies to the information technology (IT) field as well. In this Technology Manager Notebook article, we provide a brief review and comparison of management principles from the latest editions of two commonly referenced frameworks in the field of IT: the <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">IT Infrastructure Library</i> and <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Project Management Book of Knowledge</i> . This is followed by sharing some practical observations and considerations to better manage projects from an IT project management perspective.

Devising an integrated method for evaluating the efficiency of scrum-based projects in the field of information technology

An integrated method for evaluating the effectiveness of projects in the field of information technology has been proposed, which could ensure effective management decision-making. All features inherent in the implementation of the Scrum methodology used in the management of information technology projects have been taken into consideration. Ambiguous situations that constantly arise during the implementation of projects affect their effectiveness. Therefore, constant monitoring of the project efficiency would provide opportunities for the project manager to make management decisions promptly, which could contribute to improving the efficiency of the project. The integrated method for evaluating the effectiveness of projects was devised in the class of organizational-technological systems based on the combined use of formalized, intelligent, and expert methods. The results of applying a given method include an increase in the project efficiency by 1.52 % by complying with time limits, a reduction in the overspending of financial resources and losses during the project, as well as the improved productivity of teamwork. A model of the project efficiency index has been devised, which would ensure taking into consideration the peculiarities of the organizational and technological components of the project, as well as establishing a logical connection between the criteria that characterize the organizational component of the project, on the one hand, and the project-technological component, on the other. The resulting project efficiency index contributes to further research of various alternative scenarios for the project implementation and forecasts the dynamics of achieving strategic goals, as well as the dynamics of process implementation. The proposed procedure for evaluating the effectiveness of the project under Scrum conditions could become the basis of the information technology of project management and the appropriate decision support system