We investigate the IR spectral features of a sample of D-type symbiotic stars in order to constrain the emitting properties of coupled dust-gas particles across the whole system. In particular, by analyzing unexploited ISO Short Wavelength Spectrometer data, deriving the basic observational parameters of dust bands, and comparing them with respect to those observed in other astronomical sources, we try to highlight the effect of environment on grain chemistry and physics. We find strong amorphous silicate emission bands at ~10 and ~18 ?m in a large fraction of the sample. The analysis of the ~10 ?m band, along with a direct comparison with several astronomical sources, reveals that silicate dust in symbiotic stars shows features between the characteristic circumstellar environments and the interstellar medium. This indicates an increasing reprocessing of grains in relation to specific symbiotic behavior of the objects. A correlation between the central wavelengths of the ~10 and ~18 ?m dust bands is found. By modeling IR spectral lines we also investigate dust grain conditions within the shocked nebulae. Both the unusual depletion values and the high sputtering efficiency might be explained by the formation of SiO molecules, which are known to be a very reliable shock tracer. We conclude that the signature of dust chemical disturbance due to symbiotic activity should be looked for in the outer, circumbinary, expanding shells where the environmental conditions for grain processing might be achieved. Symbiotic stars are thus attractive targets for new mid-IR and millimeter observations.