Islamic Bank Employees Research Articles

Motivation and Organizational Commitment on Loyalty and Islamic Banking Employee Performance

Purpose: The purpose of this study was to determine the effect of motivation and organizational commitment on the loyalty and performance of Islamic bank employees, either directly or through mediating variables.Design/methodology: This research belongs to quantitative research with data analysis methods using Smart PLS 3.0 software. The research instrument used was a research questionnaire. The total sample of 353 employees.Findings: The results of the study found that Organizational Commitment affects Employee Performance, Organizational Commitment affects Loyalty, Loyalty affects Employee Performance, motivation has no effect on Employee Performance, motivation has no effect on loyalty, loyalty mediates the effect of organizational commitment on employee performance, but loyalty does not mediate the effect of motivation on employee performance. Practical implications: The Empirical implication of this research is to determine the conditions and factors that can increase of Islamic Bank Employee performance through motivation, organizational commitment, and loyalty.Originality/Value: This study recommend that Islamic banks should create activities or programs in the form of training or workshops or other activities to increase the spirit of employee motivation at work so that later it can lead to employee loyalty.Keywords: Motivation, Organizational Commitment, Loyalty, Employee Performance

The influence of psychological capital on innovative work behavior in islamic bank employees x

Background: In the face of intense business competition, organizations need continuous innovation in technology and services to remain competitive. This study explores how psychological capital—including self-efficacy, optimism, hope, and resilience—influences innovative work behaviour in the Islamic banking sector in Indonesia. This study aims to look at the effect of psychological capital on innovative work behaviors in employees of Bank Syariah X. Method: The sample used in the study was 135 employees working at Bank Syariah X. Innovative Work Behavior was measured using Innovative Work Behavior Indonesia version (2014). Psychological capital was measured using Psychological capital Questionnaire-24 (PCQ-24) (2007) with reliability coefficient 0.87. Findings: The results showed that there are two components of psychological capital that significantly influence the behavior of innovative work, namely self efficacy (β = .33, R2 = .21, p = .00) and hope (β = .21, R2 = .03, p = .00). Conclusion: This suggests that the components of self efficacy was the biggest influence on the innovative work behavior among employees who work at the Bank Syariah X. Novelty/Originality of this study: This research framework provides practical and measurable strategies that can be implemented by HR managers in the Islamic banking sector to drive innovation, improve employee performance, and ultimately enhance organizational competitiveness in the dynamic financial industry.

English For Islamic Banking: What English Need of Indonesian Syariah Bank Employees in Bengkulu City

This research aims to determine the English language needs of Indonesian sharia bank employees in Bengkulu City. The research design in this research is qualitative research, while the research subjects are 10 Indonesian sharia bank employees in Bengkulu City. This research data was collected using interviews technique. Research findings show that: (1) Islamic bank employees need English language materials related to banking, accounting and computer applications; and (2) Islamic bank employees need more reading skills than listening, speaking and writing skills because they work more with written documents in English. Bank employees also work with computer programs, so all instructions and terms on the computer use English. Based on these needs, employees should havea good pronunciation in banking, accounting and computer English terms. They also need skills in correspondence via electronic mail or email.

Linking Person Supervisor Fit With Employee Performance and Work Engagement: The Mediating Role of LMX

Leaders have become a key factor in determining the future of an organization. For this reason, support from leaders is very influential on work engagement and employee performance in the organization. Leaders can form a conducive work atmosphere so that employees can be motivated to work. This study aims to link person supervisor fit to employee performance and work engagement mediated by a leader-member exchange. Respondents in this study were employees of six Islamic banks in the province of DIY. Collecting data through questionnaires were distributed online and offline to 158 employees of Islamic Banks. Data were analyzed through SEM-PLS using SMART-PLS software. The results of this study prove that PS-Fit can have a positive effect on employee performance and work engagement. In addition, this study can also examine the role of LMX as a mediating variable that connects PS-Fit to employee performance and employee work engagement. For this reason, managers at Islamic Banks need to optimize the role of leaders in the company, such as improving interpersonal relationships with employees in order to improve employee performance and employee work engagement.

Readiness to change in Islamic banking: the significance of adaptability and Islamic work ethics

Purpose This paper aims to investigate Islamic work ethics and adaptability towards change readiness of Islamic Bank employees in Indonesia with commitment as a mediating variable. This study focuses on the Sharia banking industry, which is facing transformation from Sharia business units to Sharia commercial banks by preparing its human resources, thus minimizing resistance. Design/methodology/approach This study is based on a survey of 135 Bank Syariah Indonesia employees via an online questionnaire. PLS-SEM is used to analyze data and test hypotheses using SMART-PLS. Findings The results of the study show that adaptability does not have a positive and significant effect on readiness for change in Indonesian Sharia banks and organizational commitment. Meanwhile, Islamic work ethics have a positive and significant effect on the change readiness of Islamic bank employees in Indonesia as well as organizational commitment. This study also found that organizational commitment mediates the impact of Islamic work ethics on the change readiness of Islamic bank employees in Indonesia. Research limitations/implications This research uses a sample of employees at Sharia commercial banks (BUS) in Indonesia, so it is still limited to certain types of banks. Future research needs to test the model in different contexts, such as banks that still have Sharia business unit (UUS) status. In addition, further research needs to use other variables such as leader support for transformational change readiness. Future research also needs to control more variables and use a more complex scale than a binary scale (e.g. percentage of share ownership or area within a province or district/city). This study recommends that employee change readiness is very necessary to avoid resistance and resistance to the transformation and acceleration of Sharia banking in Indonesia. Originality/value This research looks at employee readiness for change in Indonesian Sharia banks through the lens of adaptability Islamic work ethics and organizational commitment.

Islamic Work Ethics, Employee Response, and Job Satisfaction: An Exploration of Indonesian Islamic Banking Employees

Islamic Work Ethics, Employee Response, and Job Satisfaction: An Exploration of Indonesian Islamic Banking Employees

To What Extent Collateral in PLS Financing Brings Maṣlaḥah? An Analytical Comparison from Islamic Law Outlook with Maqāṣid al-Sharī’ah Index

This study aims to compare the level of maṣlaḥah regarding the existence of collateral in Profit and Loss Sharing (PLS) financing from Islamic banking customers and employees standpoints. This is crucial as PLS financing becomes the main characteristic product of Islamic banks, but it emerges as an unfavorable product due to the high financial risk. The existence of collateral plays a pivotal role in this situation to realize maṣlaḥah. This is an explanatory study with a quantitative approach and survey method, considering 400 respondents, particularly 200 Islamic banking customers and 200 Islamic banking employees, who were conveniently obtained at certain time intervals for a one-shot. An Independent sample t-test is used to calculate the comparison level of maṣlaḥah among these two groups. At the same time, Rasch Model analysis is also used to measure the data based on the demographic characteristics of respondents. The result discovers that although there is a slightly different level of maṣlaḥah between Islamic banking customers and employees in PLS finance practice regarding collateral, it still significantly brings benefit, as it aligns with the concept of ta’widh to prevent financial risk. This finding contributes to Islamic banks as a guideline to understand how to operate and enhance the market share of this financing product based on the Rasch Model Analysis.

The Innovation of Products and Services of Islamic Banks in Indonesia: the Optimal Role of Sharia Supervisory Board in The Industry 5.0 Era

The innovation of banking products and services has seen significant growth. However, the pace of innovation in product and service offerings within Islamic banking has been comparatively slower. Make it a challenge for Islamic banking, particularly the Sharia Supervisory Board (SSB), to fulfill a dynamic role. The research aims to enhance the role of the SSB in encouraging innovation in Islamic banks, particularly in the context of the industrial era 5.0. The study employs a qualitative method with ethnographic techniques, including observations and interviews with stakeholders such as the SSB, Islamic bank employees, customers, and academics. The research findings indicate that the performance of Islamic banking has improved, but it needs to be more innovative to compete in the industrial era 5.0. This can be achieved by increasing the development of products and services, such as e-money, that have high bargaining power. The role of the SSB in Islamic banking must be more optimal, involving improving the quality and quantity of human resources, issuing opinions on needed products and services, conducting continuous monitoring, and strengthening detailed supervision. Furthermore, SSB and Islamic banking must synergize with each other in improving products and services to remain competitive in the industrial era 5.0. The study concluded that the optimal role of SSB plays an important role in driving innovation in Islamic banking.

Impact of Assurance, Reliance, and Compliance on Customer Satisfaction: Insights from Islamic Banks in Pakistan

This study examines the influence of assurance, reliance, and compliance on customer satisfaction within the Islamic banking sector in Pakistan. The study utilized a quantitative research design to distribute structured questionnaires to customers and employees of Islamic banks, aiming to capture diverse perspectives on service quality. Data were analyzed using Structural Equation Modeling (SEM) via Smart PLS to validate the relationships between the constructs based on the adapted SERVQUAL model. The findings demonstrate significant positive impacts of assurance, reliance, and compliance on customer satisfaction. Assurance was shown to instill confidence in customers; reliance underscored the importance of dependable banking operations, and compliance with Shariah laws was critical in aligning services with customers' ethical and religious expectations. These insights are precious for Islamic banks seeking to enhance customer satisfaction and loyalty in a competitive market. The study contributes to the existing literature by providing empirical evidence from the Pakistani context and suggesting practical implications for improving service delivery in Islamic banking. Limitations and directions for future research are also discussed, emphasizing the need for broader geographical coverage and longitudinal studies. Keywords: Islamic Banking, Customer Satisfaction, Assurance, Reliance, Compliance, Shariah Law, Structural Equation Modeling.

How Islamic is Islamic Banking? Developing the Falah Scoring

Queries are often raised regarding the extent to which Islamic banks are Islamic. As the biggest Muslim country in the world, it is interesting to investigate that many employees of Indonesian Islamic banks have resigned because they no longer view their banks as Islamic. Many of them join 90-thousand-strong anti-riba movement known as the xBank community. Accordingly, this study aims to investigate the Islamicity of Islamic banks from an internal perspective using mission drift and happiness theory. The study uses a mixed-method approach comprising of the Artificial Neural Networks (ANNs) technique to analyse questionnaire data, and the qualitative data originated from focused group discussions to confirm the findings from the primary data. The study concludes that Islamic banks have become un-Islamic due to the demands of regulatory policies that force them to compete with conventional banks. Consequently, the research identified a minor mission drift of only around 7%. However, the Muslim society responded very sensitively, making big noises. Thus, the findings become evidence for a need of a falah scoring development necessary to maintain the Islamicity of Islamic banking.

The merger of three state owned shariah bank in Padangsidimpuan

Abstract
 Purpose - The objective of this study is to identify the positive and negative impacts of the merger of Islamic banks on the community or customers and employees of Islamic banks in Kota Padangsidimpuan.
 Method - To address this issue, this study employed a qualitative descriptive method. Data collection for this study used the interview technique. This study involved 15 informants from the local community and 5 informants of bank employees.
 Results - The merger of Islamic banks in Kota Padangsidimpuan brought both advantages and challenges for the community and bank employees. On the bright side, the merger expanded the reach of Islamic banking services, which projected there are more people could now access essential financial products and services like savings accounts, loans, and investments. This potentially boosted financial inclusion and economic activity in the city. The merger also enhanced job security for employees, by becoming part of a larger, state-owned enterprise like Bank Syariah Indonesia (BSI), the employees gained stability and potential career advancement opportunities. However, there were also some shortcomings, the merger led to the limited access to physical banking infrastructure: The lack of new ATMs and branch offices following the merger might have inconvenienced some customers, especially those in remote areas. In addition, it adjusted the period for employees, which adapting to new systems and regulations after the merger could have been challenging for some employees, requiring additional training and support. Overall, the merger's impact was mixed. While it provided broader access to Islamic banking and job security for employees, it also highlighted the need for further expansion of physical banking infrastructure and support for employees during transitions. Addressing these challenges could help maximize the positive outcomes of the merger for the community and bank employees in Kota Padangsidimpuan.
 Limitation – The generalizability of the findings may be limited due to the study's focus on a single merged Islamic bank in one city.
 Practical Implicative - The consolidation of three Islamic banks marks a significant step in enhancing Sharia-compliant financial services. This merger has the potential to benefit both the community and the national economy. By uniting resources and expertise, the new entity offer a wider range of Sharia-approved products and services, catering to the specific needs of the community while also contributing to broader societal well-being and economic development.

Dalihan Na Tolu's Indigenous People's Perception Of Islamic Bank

This research aims to see the perception of indigenous peoples towards Islamic banks. This research was conducted in the city of Panyabungan. The type of research method used is qualitative with a descriptive approach. Data collection techniques include in-depth interviews with informants from several communities, traditional leaders, and Islamic bank employees. In addition, data was also obtained from several documents and literature related to adat and Islamic banks. This research found that the acceptance of Dalihan Na Tolu indigenous people in Panyabungan was based on Dalihan Na Tolu values through aspects of cognition. The dominant customary values in perceiving Islamic banks in Panyabungan are the values of holong mangalap holong and mangholongi bona bulu. Theoretically, this research can be an additional reference for other researchers and academics who want to see public perceptions of Islamic banks, especially in Panyabungan. Practically, this research can inspire Islamic bank managers, especially in Panyabungan.

Locus of Control Analysis in Improving Satisfaction and Performance of Sharia Bank’s Employee

The issue of human resource performance in Islamic Banking is an important concern. Based on the KPI value of one of Islamic banking employees in Pekanbaru, there are several aspects of performance measurement that have not been met, especially from the work behavior assessment. This study aimed to determine the effect of locus of control on employee satisfaction and performance. This type of research is quantitative, where the sample in this study was 95 Islamic bank employees in Pekanbaru, which were taken using a total sampling technique. The data was collected through questionnaires and analyzed using the Structural Equation Modeling (SEM) with AMOS application. The results showed that Internal locus of control has a positive and significant effect on Job Satisfaction and employee performance. External locus of control does not affect Job Satisfaction or the performance of banking employees. Job Satisfaction has a positive and significant effect on Employee Performance, and also Job satisfaction in this study has found as a mediating variable between internal locus of control on employee performance, but not in the external locus of control. The implications of this research can be used by Islamic banking in Pekanbaru to develop more effective employee development strategies and programs, focusing on developing internal locus of control and increasing job satisfaction.

أثر الامتثال على الحوكمة الشرعية في المصارف الإسلامية THE IMPACT OF COMPLIANCE ON SHARIA GOVERNANCE IN ISLAMIC BANKS

The study aims to identify the impact of compliance on Sharia governance in Islamic banks in Libya and Jordan. To achieve the objectives of the study, the research model is designed based on previous studies on the relationship between the research variables. The study sample includes a number of employees of Islamic banks in Libya and Jordan. Based on the quantitative approach in this research, all variables were tested by way of the SPSS application and the AMOS statistical software package. Out of 225 copies, (204) samples were collected from the employees of these banks whereby 21 questionnaires were excluded. The study has reached some findings, the most important of which is that there is a statistically significant effect of compliance on Sharia governance in Islamic banks in Libya and Jordan at a significant level of 0.05. It is also clear that the strength of the correlation is high, indicated by the high level of confidence and the high level of assumption amounting to 0.745. The findings also indicate the positive trend of this relationship, that is, compliance is directly proportional to the Sharia governance of the employees of Islamic banks in Libya and Jordan. The study also suggests some recommendations, the most important of which are: That banks should have a general and clear guide and framework for the principles of Sharia governance, and for compliance with laws and Sharia in addition to clearly defining functions. The study advises Islamic banks to deliberate on compliance by adopting and developing compliance functions and establishing an effective management system to evaluate compliance.

Factors Affecting Employee Performance At Bank Syariah Indonesia KCP Balikpapan Baru

The background of this research is competition in providing services in the Islamic banking industry, which has led to a large increase in public trust. Therefore, companies must have competent human resources and be able to compete with other companies because human resources are the most important element in the success and continuity of operational activities in a company. This study uses quantitative research. With the population used, namely all employees of Islamic banks at PT. Bank Syariah Indonesia KCP Balikpapan Baru, and the samples used, there were 20 respondents with saturated sampling technique. The results of this study are, partially, leadership style with a value of (THitung > TTabel) 2.891 > 2.14479, work environment with a value of 2.865> 2.14479, and motivation with a value of 19.558 >2.14479, so that they influence and are significant on the performance of employees of PT. Bank Syariah Indonesia, KCP Balikpapan Baru. Then the work ethic has a value of (THitung < TTabel) 1.332 < 2.14479, so it does not have a significant influence on the performance of employees of PT. Bank Syariah Indonesia New Balikpapan KCP. Then simultaneously, leadership style, work ethic, work environment, and motivation equally affect the performance of employees of PT. Bank Syariah Indonesia, KCP Balikpapan Baru, with a value of 103.263 > 3.06 and has an R2 contribution value of 96.8%.

The Influence of Job Satisfaction, Distributive Justice and Affective Commitment to Organizational Citizenship Behavior (PKO) in Islamic Bank Employees in Indonesia

The Influence of Job Satisfaction, Distributive Justice and Affective Commitment to Organizational Citizenship Behavior (PKO) in Islamic Bank Employees in Indonesia

The Role of Internal Marketing Practices in Moderating the Impact of Job Insecurity on Turnover Intention

With internal marketing (IM) practices serving as a moderator, this article intends to investigate the nature of the link between job insecurity (JI) and turnover intention (TI). The survey included Jordanian Islamic bank employees. Using a basic random sample, a total of 284 replies from various Jordanian Islamic banks were gathered and evaluated; the response rate was thus (78.8%). SPSS software was used to perform a descriptive study of the respondents' demographic characteristics. SmartPLS made use of the measurement, structural model, and test hypotheses of the study framework. The study's key results show a substantial positive association between work instability and desire to leave. Additionally, it shows a strong influence of internal marketing's moderating function on the association between work instability and desire to leave. Employees who feel insecure in their jobs may have intentions to quit, which might be one argument in favor of this connection. Otherwise, they need internal marketing techniques from the organization's side to enhance their performance and persuade them to abandon their plans to leave this company. This result of our correlation research demonstrates that internal marketing implementation inside firms displays the function that it plays in attaining job instability and turnover intention. The banking industry, financial institutions, and other businesses in any nation looking to retain their staff may all benefit from this research. The moderating influence of internal marketing in the direct link between job insecurity and turnover intention in the Islamic banks in Jordan was one of the social issues this article attempted to solve. The fact that every study builds on earlier work means that this cannot be done in a vacuum. We were directed to concentrate on bridging the information gaps concerning such a situation by doing an extensive literature study of books and periodicals on what is currently known about the topic.

Green banking practices, bank reputation, and environmental awareness: evidence from Islamic banks in a developing economy.

Fulfilling the international considerations of environment, societal, and governance challenges, the financial industry, especially banks, has initiated "Go Green" practices to help sustain the environment and enhance "banking" across the globe. Amidst the green and climate-friendly drives, there is scarce literature highlighting the banks' green practices, environmental awareness, and their effects on bank reputation, especially the reputation of Islamic banks. This study aims to investigate the green banking practices of Islamic banks in a developing Islamic country. Focusing on the greening ambitions of banks, this study argues that the reputation of Islamic banks can be better enhanced through adopting green banking initiatives that will beget better climatic outcomes in Muslim societies. Therefore, the study illumes green banking practices and their impact on the reputation of Islamic banks in Pakistan. Moreover, this study checks the moderation effect of employees' environmental awareness on banks' reputation. The study used deductive rationale and quantified the employees' data to unravel their go-green perceptions and bank green activities. In this regard, the 390 response data, collected through a survey from the employees of Islamic banks, were analyzed through Smart-PLS, using structural equation modeling technique. The study finds that banks' employees-related practices (ERPs), daily operations-related practices (DORPs), customers-related practices (CRPs), and banks' policy-related practices (PRPs) have a significant positive influence on bank reputation. The authors also find that there is a significant moderating impact of environmental awareness between the relationships of ERPs, DORPs, CRPs, PRPs, and bank reputation. The study might increase understating and enlighten regulators and bank management to sustainably transform their operations to green banking practices, particularly adding to the environmental sustainability in Pakistan.

The role of religion and social capital on employees’ performance: An empirical study post Indonesia’s Islamic bank merger

The rapid development technology and information competition resulted companies to switch their strategies and operations including merger to obtain competitive advantage. Despite, the most population is Muslim, compared to conventional bank, Islamic bank market share in Indonesia is still stagnant in 5%. This research investigates how employees’ religiosity influences the mediator variables, such as structural, cognitive, and relational social capital, which subsequently influences Indonesian Islamic banking performance post-merger. The sample consists of 675 Islamic bank employees. Structural equation modelling (SEM) was used to test the research hypotheses through three studies. The empirical results indicate that religiosity positively affects employees’ social capital, precisely when employees have frequent communication and interaction, which also has a strong correlation to employees’ share language, value, trust, and reciprocity. Furthermore, mediator variables, such as structural, cognitive, and relational social capital, have a partial role in religiosity and employees’ performance. This study was limited to Indonesian Islamic bank employees. Therefore, future studies are needed to analyze cross-regional, culture, organization, and religion. Bank managers and regulators need to enhance employees’ religiosity and social capital toward valuable communication and interaction. They also need to enlighten employees from the perspective of business and organization. This study contributes to human resource management and organization literature and the decision-making process associated with developing and testing a model of religious determinants of employees’ performance towards social capital.

The Influence of Organizational Citizenship Behavior, Job Characteristics, Job Satisfaction and Organizational Commitment on Employee Performance in Banking Industry

The goal of the study was to ascertain how the performance of employees of Islamic Bank was impacted by job characteristics, organizational commitment, job satisfaction, and organizational citizenship behavior. Data for this quantitative study were gathered through distributing questionnaires and using library records. This study's sample is a saturated sample. 42 people participated in the survey as responders in total. Multiple linear regression is the method of data analysis that has been applied. The study's findings revealed that organizational citizenship behavior, work happiness, organizational commitment, and job characteristics all have a major impact on how well employees of Islamic Bank perform. Additionally, this study demonstrates that organizational citizenship behavior, work happiness, organizational commitment, and job characteristics all have a substantial impact on the performance of Islamic Bank personnel. The percentage indicates that the factors of work qualities, organizational commitment, job happiness, and organizational citizenship behavior may account for 55.5% of the performance variable. While other elements or variables not included in this research account for the remaining 44.5%.