Internal Organizational Processes Research Articles

Unlocking Innovation from Within: The Power of Tacit Knowledge and Change Adaptability in Indonesian Internal Organisational Innovation Processes

Abstract Research purpose. The study examines how tacit knowledge sharing affects internal organisational innovation by exploring change adaptability as a mediator. Hence, it tries to fill this gap and further explain the role played by tacit knowledge sharing in the entire knowledge management process. Given the mediating effect of change adaptability, this study aims to provide new insight into effective management and sharing tacit knowledge among organisations to improve their innovation processes. Design / Methodology / Approach. This study adopted a quantitative cross-sectional survey design, with Partial Least Squares Structural Equation Modeling (PLS-SEM) as the main statistical technique. Such a method is best applied in this research, where one confirms hypotheses and the relationship between observed and latent variables. The samples were selected based on judgmental non-probability and purposive sampling approaches. The SEM was used in data analysis. It contributed to understanding the relationship of the variables, such as sharing tacit knowledge, change adaptability, and internal organisational innovation. Findings. The study proved that tacit knowledge sharing is highly significant in internal organisational innovation, mediated by change adaptability. Direct effect: Tacit knowledge sharing directly affects the organisational ability to adapt to change and internal innovativeness, thus underpinning its basis. Change adaptability mediates the effect of tacit knowledge sharing on internal organisational innovation, which influences innovation outcomes. Path coefficient analysis confirms the positive influence of tacit knowledge sharing on adaptability to change and innovation. Indirect Effects: Empirical examination has proved the significant mediating effect of change adaptability in leveraging tacit knowledge for innovation. These results suggest that the strategic value of tacit knowledge and adaptability, which will drive sustainable innovation within organisations and support their integration within strategic frameworks, is fully justified. Originality / Value / Practical implications. This is a new model used for the first time to suggest novel contributions and usefulness in understanding the relationship among sharing of tacit knowledge, change adaptability, and innovation at the internal level of the organisation. Tacit knowledge sharing, combined with change adaptability, is a model for internal organisational innovation. Therefore, it fills an important gap in the existing literature: the quantification of adaptability in mediating the effect of tacit knowledge on innovation. The results of this study will provide empirical validation of these relationships and further contribute to the knowledge in practice, particularly by emphasising the mediating role of change adaptability, which has been relatively underexplored. Practically, tacit knowledge sharing within adaptive organisational environments is thus an important call towards effective adaptation to change. The level of enhancement of these dimensions as core competencies through strategies could make a difference in the success of businesses. The importance of adaptability has to be emphasised by training programs and management practices that would provide the same skills. Other important avenues include those that work towards cultivating supportive organisational cultures that would facilitate tacit knowledge exchange, support employee interaction and informal knowledge exchange, and measures to reward innovation efforts. Investment in human resources practices that encourage learning and adaptability will continue to encourage knowledge sharing and innovation, including improving training programs, offering mentorship opportunities, and developing performance management systems that support and reward behaviours around innovation. This study contributes to the literature with a developed framework and empirical examination of the interrelations between tacit knowledge sharing, change adaptability, and innovation. It provides practical strategies that can be of value to the organisation in enhancing innovation capabilities through knowledge management.

Advertising as An Influencing Factor on Consumer Behavior

Objectives: The objective of this study is to examine the role of advertising as a management strategy in contemporary business environments. It aims to explore how advertising interacts with customers and influences both internal and external organizational processes and activities. Additionally, the study seeks to address misconceptions surrounding advertising's purpose and societal impact, particularly regarding its perceived manipulation of consumers for monetary gain. Methods: This study employs a qualitative approach to investigate the role of advertising in modern business practices. It involves a comprehensive review of literature and existing research to analyze the relationship between advertising, consumer behavior, and organizational management strategies. Results: The analysis reveals that advertising serves as a crucial management tool for businesses, facilitating interaction with customers and driving organizational processes. Contrary to misconceptions, advertising is not solely aimed at manipulating consumers for profit but also serves to fulfill customer needs for information about brands, services, and products. Additionally, the study finds that factors such as age, income, and satisfaction with promoted goods after purchase do not significantly influence the impact of advertisements on consumer purchasing decisions. Conclusion: In conclusion, advertising plays a multifaceted role in contemporary business environments, serving as both a communication tool and a management strategy. While it is often misunderstood and criticized for its perceived manipulative nature, advertising remains a fundamental aspect of modern marketing practices. By understanding the complexities of advertising's influence on consumer behavior, businesses can develop more effective marketing strategies and better serve their customers' needs.

Meso-Foundations of Experiential Education in Ontario Universities: A Content Analysis of the Province’s Strategic Mandate Agreements

Experiential education, the process of providing students with applied learning opportunities within and outside the classroom, is rife with organizational complexity. This article examines Ontario’s Strategic Mandate Agreements using qualitative content analysis to see how conceptions and communications of experiential learning have changed over time, and how universities have responded to government pressure to foster experiential learning. Drawing on frame analysis, findings reveal that universities have developed a considerable amount of institutional infrastructure and initiatives to support the expansion of experiential learning, and these efforts have been framed in relation to current discourse about graduate skill readiness. However, these outward signalling responses are not necessarily aligned with internal organizational processes (i.e., expansion of co-curricular learning). These mandate agreements represent official accounts of institutional priorities, which leave the door open for future research to examine micro-foundations of experiential learning through the perspectives of the faculty and staff inhabiting these institutions.

ANTI-CRISIS MANAGEMENT STRATEGIES IN THE CONDITIONS OF ECONOMIC AND SOCIAL TURBULENCE

The relevance of the research on anti-crisis management is determined by the rapid changes in the global economic and social context. In this context, the development and implementation of effective anti-crisis strategies are extremely relevant for organizations of various levels and activities. The purpose of the present research is to provide an in-depth analysis of various anti-crisis management strategies used by modern organizations to effectively respond to a wide range of crisis situations. Particular emphasis is placed on the analysis of the impact of technological innovations, leadership styles and organizational culture on anti-crisis management processes. A structural-functional analysis and a systemic analysis formed the methodological basis of the research. These methods made it possible to comprehensively assess the interrelationship between internal organizational processes and the external environment, as well as the impact of individual elements of the organizational structure on the company’s ability to respond effectively to crisis challenges. The obtained results indicate the importance of implementing modern technological solutions to increase efficiency and flexibility in crisis management. The analysis showed that effective leadership, able to quickly adapt to changing conditions and motivate the team to innovate, is crucial in creating a sustainable and flexible organizational structure. Special attention is paid to the role of organizational culture, which should promote openness, collaboration and readiness for change. It has been revealed that the need for adaptation and a flexible approach to management becomes of particular importance in the context of uncertainty caused by factors such as global financial crises, political conflicts and pandemics. These findings are of significant practical importance since they provide organizational leaders with the tools and insights to develop and implement effective crisis management strategies.

Optimal Model for Appointment and Promotion in Public Banks (Case Study: Refah Bank of Tehran Province)

Objective: Appointments and promotions of human resources in organizations should be conducted with due consideration to the necessary educational and experiential qualifications, following the verification of competencies and successful performance in their previous positions. This study aimed to present an optimal model for the appointment and promotion of managers at Refah Bank in Tehran Province. Methodology: The current research is an applied study and was conducted within a mixed-methods framework, utilizing thematic analysis in the qualitative section and inferential statistics in the quantitative section. The qualitative section involved 17 experts (CEOs, deputy CEOs, directors, and heads of departments at the central Refah Bank) selected using the snowball sampling method and adhering to the principle of theoretical saturation. In the quantitative section, all branch heads of Refah Bank in Tehran city, numbering 131, were considered, with 98 participants selected using Morgan's table and purposive sampling as the sample members. Data collection tools included semi-structured interviews in the qualitative part and a researcher-constructed valid and reliable questionnaire in the quantitative part. Data from the qualitative interviews were analyzed using MAXQDA software, while data from the questionnaire were analyzed using Smart-Pls software. Findings: The findings revealed that 34 basic themes, 12 organizing themes, and 4 global themes could contribute to the development of the promotion model and the formation of a thematic network, while 109 basic themes, 33 organizing themes, and 8 global themes were effective in developing the appointment model. Conclusion: The results showed that the proposed models for employee promotion and appointment were highly suitable. The identified dimensions for developing the promotion model were ranked as follows: 1- Competence and skill enhancement, 2- Educational and research performance, 3- Tenure and records, 4- Job performance. The dimensions of the appointment model were ranked in order of importance as 1- Focus on internal organizational processes, 2- Willingness, 3- Trustworthiness, 4- Integrity and piety, 5- Assessment and analytical power, 6- Focus on employees and customers, 7- Knowledge and capability, 8- Leadership and strategic planning.

A review and analysis of accountability in global health funding, research collaborations and training: towards conceptual clarity and better practice

IntroductionAccountability is a complex idea to unpack and involves different processes in global health practice. Calls for accountability in global health would be better translated to action through a better...

ORGANIZATIONAL INNOVATION STRUCTURE

Innovation needs a structure based on paradigmatic values that allow the transmutation of an organization towards the survival into an organization ready to learn. To understand this context, it was performed a theoretical rereading, constructing a parallel between the structure of scientific revolutions to the progress of science and the innovation structures for organizational development. This applied qualitative approach can be considered as an exploratory descriptive of bibliographic order. This study goes beyond the discussion of the technological paradigm for the understanding of the innovation and people paradigms, building, in the end, innovation structure framework, which promotes the understanding of internal organizational processes that cause the necessary state of crisis for the creation, implementation and acceptance of innovation. The proposed framework is a relevant tool to the understanding of organizational behavior and development in the different processes of innovation, whether incremental, distinctive or radical ones.

Innovating Urban Governance for Sustainable Energy Transitions: Between Institutional Design and Institutional Adaptation

While recent years have seen sustainable transition (ST) scholarship intensely explore field-level analyses of multi-actor governance initiatives, the internal organizational processes have received relatively less attention. This article contributes to theoretical advances on governance and innovation in ST by proposing and developing an overarching theoretical framework of institutional change that meaningfully connects field- and organization-level analyses of ST processes. Based on a multiple method qualitative study of six city administrations, we develop four propositions that illuminate internal organizational processes involved in the institutionalization of novel ST governance arrangements. These processes involve crucial components that trigger institutional adaptation and institutional design mechanisms. Adaptation operates though professional, city, and regional networks as well as through sources of ST financing. Design involves institutional entrepreneurs working in city administrations from the bottom up and leaders in city administration and politics who innovate with ST governance internally, building organizational infrastructures that support and operationalize energy transition agendas.

The level of digitalization of Russian enterprises in the investment and construction sector

Introduction. The modern vector of development of the Russian Federation is associated with the transition to a digital model in a variety of aspects: — from the penetration of information technologies into the social sphere and private life of people to their impact on the pace of development of industries and national economies, the effectiveness of public administration, the development of international cooperation. The configuration of global spheres of human activity is undergoing significant changes under the influence of digitalization and radically new emerging human needs and the enterprise management process. Various studies and analytical reviews are of key importance in determining the level of digitalization of the regions of the Russian Federation, allowing to assess the dynamics of the incremental level of digitalization in the business process of enterprises. The results of a study devoted to the analysis of the level of digitalization of Russian enterprises and organizations in the investment and construction sector are presented (ICS). Construction is one of the key sectors of the economy. Thus, its share in the gross domestic product (GDP) is estimated at 5–6 % (according to Rosstat, 5.6 % in 2019), and the share of employed in it is about 9 %. The scale and importance of the construction sector suggest that improving the efficiency of enterprises, including through the introduction of digital technologies as the main modern driver of productivity and efficiency processes, can have an impact on the development of the domestic economy as a whole.
 
 Materials and methods. The basis of the study is a selective correspondence direct survey in the format of an online questionnaire. The following methods were used: the system approach, general theoretical methods of cognition (analysis, synthesis, analogy, generalization, comparison, comparison and others), graphical modelling.
 
 Results. The results of respondents’ assessment of the level of digitalization of Russian enterprises in the investment and construction sector are presented, confirming the activation of the industry in the digital environment. The success factors of these processes are identified, which include: the availability of digital infrastructure and qualified personnel, which in turn is determined by the financial capabilities of enterprises, the presence of digital culture, as well as the ability to develop and retain personnel.
 
 Conclusions. The analysis proves that there are all prerequisites for the effective development of digital relations within enterprises and the industry as a whole. The transition to “digital” will ultimately increase the economic efficiency and manageability of all internal and external organizational and production processes of enterprises and increase the share of the industry’s GDP.

Business-to-Business Value Co-creation: Suppliers’ Perspective of Essential Information Systems Capabilities

We focus on the digital solution supplier’s perspective to analyse which information systems (IS) capabilities are essential for business-to-business (B2B) value co-creation. To gain a deeper understanding of the issue, a qualitative multi-case study was used. The results show that the focus of digital solutions in business has changed and shifted from the technical functions of solutions to the need for supplier and customer to work towards a common goal. The study proposes that, in advanced digital solutions, all parts of the solution development process require co-creation, either direct or indirect. In particular, forming IS–business partnerships, one of the spanning capabilities which integrates with internal organizational processes shows great potential in value co-creation. Originality builds on the understanding of which IS capabilities are essential when advanced digital solution suppliers offer services to their customers in the B2B context. This outcome contributes to the IS capabilities literature by showing the shift in focus from technically oriented capabilities to relationship-oriented capabilities in value co-creation.

Investigating the ‘Mission and Profit’ Paradox: Case Study of an Ecopreneurial Organisation in India

Based on a case study of a waste management services provider in India, this paper sets out to investigate how an ecopreneurial organisation balances the competing demands of environmental mission and profit generation. Results indicate that two internal organisational mechanisms, namely Leadership, and Organisational Processes, are instrumental in achieving the dual goals. The paper highlights the role of contextual factors in supporting such organisations, and in doing so, it responds to the call for research to examine social entrepreneurship in wider contexts including Asia, Latin America, and Africa, to address ‘marginalisation’ of studies in the field.

Exploring the ability of child and adolescent mental health services (CAMHS) to respond to new valuable knowledge: the influence of professionals and internal organisational processes

PurposeHealth policies in England highlight the need for child and adolescent mental health services (CAMHS) to embed new knowledge in practice, yet evidence remains scarce about the services’ ability to learn from the external environment. This paper aims to present a critical analysis of the CAMHS’ ability to implement new knowledge through the lens of absorptive capacity, an organisation’s ability to identify, assimilate and use new valuable knowledge.Design/methodology/approachSixteen semi-structured interviews were conducted with staff from the CAMHS department of a mental health organisation in England to explore the services’ absorptive capacity.FindingsProfessionals were identified having an impact on the main absorptive capacity components in the following ways: professional background and perceived reliability of knowledge sources appeared to affect knowledge identification; informal communication was found to facilitate knowledge assimilation and exploitation; trust was found to enable knowledge exploitation, particularly between senior management and frontline professionals. At an organisational level, team meetings and internal reporting were identified as enablers to knowledge assimilation and exploitation, while organisational hierarchy and patient data management systems were identified as barriers to knowledge assimilation. No organisational processes were found regarding knowledge identification, indicating an imbalanced investment in the main components of absorptive capacity.Practical implicationsInvesting in these underpinning factors of absorptive capacity can assist CAMHS with capitalising on new knowledge that is valuable to service provision.Originality/valueThis study offers novel insights into the learning ability of CAMHS through the lens of absorptive capacity.

ПОНЯТИЕ "ОТМЫВАНИЕ" (ЛЕГАЛИЗАЦИЯ) ДОХОДОВ: СУЩНОСТНЫЕ И ПРАВОВЫЕ АСПЕКТЫ

The article shows how the concept of "mon-ey laundering" has developed and its defini-tion has expanded over time. The following research methods were used in the article: analysis of modern scientific literature by Russian and foreign authors, focused on the aspect of money laundering crimes in the international AML regime in accordance with the United Nations conventions (Vienna, Pa-lermo and the Convention on Corruption) and the standards of the Group devel-opment of financial measures to combat money laundering. The purpose of this study is to study the essential and legal aspects of financial moni-toring. 22 scientific articles and 6 legal acts in the field of combating money laundering and terrorist financing were analyzed. The study defines the stages of combating money laundering: placement, layering, inte-gration. It is concluded that in order to combat mon-ey laundering, institutions have to constantly tighten their internal organizational process-es, and for this, increasingly effective AML programs should be developed to register and promptly inform about potential risks to their financial systems, while an effective AML program should include the following: procedures customer due diligence; a dedi-cated AML Compliance Officer must be available; internal operations and current transaction monitoring processes, pro-cessing policies; continuous monitoring and verification of customer transactions in order to identify any illegal activities.

Restructuring, Redeployment and Job Churning within Internal Labour Markets

This article explores the phenomenon of recurrent internal redeployment, through a case study of restructuring at a UK based steel firm. While redeployment reflected one of the key functions of the traditional internal labour market at SteelCo, frequent restructuring events meant some workers experienced redeployment on a recurrent basis. For these workers the experience of repeated redeployment was analogous to churning in and out of jobs on the external labour market. Adapting this term to internal organisational processes, the article presents a new way of analysing recurrent redeployment through the formulation of the concept of Internal Labour Market Churn. This new contribution to internal labour market theory highlights problems with human capital development, career progression and in-work insecurity associated with internal churning, which tarnishes the sense of mutual commitment traditionally associated with and engendered by internal labour markets.

Методика выявления представлений о доверии в организации

Objective. Development and initial testing of a methodology for identifying beliefs about trust in an organization.Background. Today, the issue of increasing the efficiency of the organization and its competitiveness is becoming more and more urgent. One of the key factors influencing internal organizational processes is trust in the organization. In this regard, it is important to develop new tools that will help to identify ideas about trust in the organization and to study the nature of this phenomenon more deeply.Study design. The research was carried out using a socio-psychological survey.Participants. The study involved 200 respondents, of whom 78 are men and 122 women aged 18 to 50 years, with experience in various government and commercial organizations.Measurements. For data processing and analysis, Cronbach’s alpha coefficient, Mann-Whitney test and correlation analysis were used. The SPSS 15.0 software was used to process the data.Results. As a result of testing the methodology for psychometric indicators on the scale of “performance”, “decency” and “concern for others”, points were identified that did not work on their scale. It was decided to remove these items from the methodology. After removing items, the correlation of which with the scale was less than +0.1, the reliability indicator of the Performance scale became 0.682, the Decency scale — 0.638, and the Caring for others scale — 0.783, which indicates a sufficient level of reliability-consistency for personal questionnaires. The substantive validity of the questionnaire is achieved by drawing up question formulations in accordance with the theoretically identified characteristics of the three imperatives of trust in the organization in the concept of Robert Shaw. The validity of the gender questionnaire was confirmed by the presence of differences in the perception of the “caring for others” component of trust between men and women.Conclusions. The scales of the methodology developed by us have a high level of reliability and consistency. Statistical data indicate the advisability of reformulating some of the statements for further improving the tool, eliminating the secondary meanings of the paragraph. There was some evidence of the validity of the methodology by gender, indicating the ability of the instrument to differentiate objectively existing differences.

Organizational Commitment in the Nonprofit Sector and the Underlying Impact of Stakeholders and Organizational Support.

This study addresses a major challenge the nonprofit sector is facing: low organizational commitment from employees. In response to the call to take into consideration contextual and institutional factors, it draws from the stakeholder theory and the organizational support theory to investigate how internal and external organizational processes could influence organizational commitment. The quantitative data collected from over 200 nonprofit employees revealed that organizational commitment was positively related to engaged leadership, community engagement effort, degree of formalization in daily operations, and perceived intangible support for employees. Further analysis showed that tangible support measured as perceived fair pay has an indirect effect, which is contingent upon how well the nonprofits engage with internal and external stakeholders. Findings suggest that nonprofit employees’ personal tangible gains may come second when assessing their commitment to the organization; instead, how well their employer manages stakeholder relationships in a larger community plays a more significant role.

Organisational processes and COVID-19 pandemic: implications for job design

PurposeThis is a reflective essay on how lockdowns during COVID-19 pandemic have exposed internal organisational processes and work practices.Design/methodology/approachThe essay is based on the author's reflections on organisational work practices during the coronavirus mandatory social distancing period.FindingsThis reflective essay shows how COVID-19 pandemic challenges the existing organisational systems and processes. It produces thoughtful considerations of different options for managing organisational activities in the post-COVID-19 period.Research limitations/implicationsThe reflective essay underscores various issues relating to organisational job design and work practices and the impact on future management accounting research.Originality/valueThis essay provides personal insight into how the recent pandemic influences organizational work practices.

Analysis of change management experience in organizations

The article considers the issues of change management taking into account the Russian and American experience. Change management has been reviewed as an integral part of the management theory. It has been proposed to consider the process of change management as primarily the management of phenomena that accompany the process of change. The concept of “change” has been reflected as a process of transformation and as the transformation of an object into new legal forms through reorganization. The presented experience of managing American companies shows, first of all, the situation in which economic growth is carried out and all transformations are aimed at integration processes. The analysis of modern experience of change management has been made in the context of crisis situations that require flexibility in managing all processes in the organization. The article presents a division of changes into groups, allowing you to identify areas that require timely management influence when developing an organization’s development program. The analysis examines the most popular change management models and the actions of companies to manage changes during the coronavirus pandemic. In conclusion, it has been concluded that for modern companies, change management requires not only constant analysis of internal organizational processes, but also the application of specific knowledge to solve problematic management tasks.

Reconfiguring Organizational Commitments: Boundary Crossing in Civic Groups

Scholarship on boundary crossing in organizations typically focuses on endogenous strategic decisions to broaden audiences and resource pools, rarely capturing exogenous shocks that initiate the process. Yet, rapid social change can also drive organizations to cross boundaries. Boundary crossing or adopting the issues, causes, and claims of other groups can lead organizations to reconfigure, returning to core questions determined during their founding about the problems they seek to address and who belongs in the group. In doing so, organizational trajectories change, producing lasting transformations or leading to disbanding. This study uses multi-sited participant observation and interviewing to examine the influence of Black Lives Matter on two social movement organizations, analyzing the internal organizational processes that determined and defined boundary crossing and the divergent outcomes for the participating organizations. This study is one of the first to depict the internal experience of interacting across movement boundaries.

Role and Risks of the Digital Economy for Russia’s Development

The purpose of this paper is to study necessary conditions for the development of digital economy in the country and also provide an analysis of the existing risks. Currently, as a result of the introduction of computer technologies, digitalization and integration of all business processes of economic systems, new risks and threats arise which require additional research and development of methods for their regulation. The main factor of success in the digital economy is not technologies themselves, but models for the management of these technologies, allowing them to solve the problems of the state and business. In the paper there is the analysis of the “Digital Economy” program what is now a priority in the economic development of the country. In the evaluations of the project a number of theoretical and practical drawbacks of technological and practical type have been identified, which seriously impede the fundamentals of digital economy functioning. The available options are offered in order to improve the existing mechanism of the analysis of the digital economy market. The level of digital economy development in the Southern Federal District and also the main directions of digital technologies development abroad, in particular in the UK, which is the leader among European countries in terms of the digital economy development, are studied. The necessity of the development of directions, both in economy and in the informational sphere has been suggested including the measures against cyber offenses as a result of which the confidential data and trade secrets are viewed. The article suggests possible scenarios for the digital economy development in Russia, taking into account current legal issues. A phased model for the development of digital business has been proposed which implies a full integration between all internal organizational processes and elements of value chains.