ABSTRACT Ongoing conflicts in the world serve as a reminder of the tensions between democratic institutions and unresolved ethnic grievances. While much is known about institutional factors tying ethnopolitics with democratic performance, much less attention has been given to the role of interpersonal interaction in determining the strength of democratic legitimacy. This article contributes to the existing literature by establishing the link between intergroup hostility and satisfaction with democracy (SWD). We argue that interethnic hostility aimed at undermining one’s dignity triggers a psychological response that, in the end, erodes support for a democratic regime expected to ensure equal treatment of all groups. We test our theory in the Western Balkans, using data from the Montenegrin National Election Study (2023). Our findings show that (1) there is a significant negative effect of intergroup hostility on SWD; (2) the effect of intergroup hostility is amplified by the frequency of contact between the victim and members of the alleged perpetrator’s ethnic group; (3) intergroup hostility lowers the victim’s level of SWD both directly and indirectly, through diminishing assessment of the system’s input and output legitimacy.
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