Managing costs and improving care associated with type 1 and type 2 diabetes has proven to be as difficult as managing the disease itself. Diabetes care is costly, complications are common, and prevalence is growing. In addition, the need for improved coordination and management of care is hindered by barriers in the monitoring and tracking of diabetes care across multiple clinical settings.1–7 To better manage patients and improve care, many hospitals and primary care practices have adopted electronic health records (EHRs), many with clinical decision support (CDS) functionality that facilitates closer monitoring of A1C, LDL cholesterol, blood pressure, and eye and foot exams.8 The use of EHRs with CDS has been associated with improved outcomes for patients with diabetes; decreased use of outpatient, specialist, and inpatient services; and reduced overall costs, particularly when integrated into quality improvement (QI) activities.9,10 However, a sizeable proportion of primary care providers (PCPs) and emergency departments (EDs) do not have or adequately leverage EHRs, and many communities are just beginning to develop the health information exchange (HIE) infrastructure necessary to share meaningful clinical information across care settings.6,11 Without EHRs and more advanced HIE infrastructure, providers often lack the resources to capture QI data and communicate clinical patient information across care settings. The alternatives—phone, mail, or fax communication—can lead to inefficiencies, opportunities for error, and misplacement of records.12 In September 2010, the Greater Cincinnati Beacon Collaboration (GCBC), a group of six organizations in Cincinnati, Ohio, representing different stakeholders in the health care system, was awarded a Beacon Community cooperative agreement grant from the Office of the National Coordinator for Health Information Technology (IT). The purpose of the Beacon Community program is to develop and test health information technology and QI innovations to improve health outcomes …
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