Innovation In Public Service Delivery Research Articles

Coevolving towards innovation: a configurational approach on conditions of collaborative innovation in public service delivery

Coevolving towards innovation: a configurational approach on conditions of collaborative innovation in public service delivery

Institutionalizing innovation in welfare local services through co-production: toward a Neo-Weberian State?

AbstractInnovative practices based on the involvement of citizens as co-producers of welfare local services have been increasingly adopted by the public sector to effectively tackle emerging social problems. Despite the development in the literature on this subject, recent studies still do not clearly indicate which are the challenges for the institutionalization of such practices. By applying a governance lens to the analysis of co-production of local public services, this article aims to contribute to bridging this gap through the empirical analysis of the childcare experience in four European cities. More in detail, it debates the concepts of co-production and innovation in public service delivery within the context of the different waves of public administration reforms; and it investigates how three different sets of conditions – namely, state support and capacity; organizational cultures which support innovation; and integration with facilitative technologies – integrate to facilitate or hinder the institutionalization of co-production initiatives. The findings show that the enabling role of the state actor is a sine qua non to guarantee an institutionalization of these practices, particularly concerning the promotion of trust-building processes. Doing so, the article contributes to the international debate about the possible co-existing of the paradigms of public administration that are arising in the last decades to remedy the problems with the New Public Management; and it provides professionals working in public management and administration with key policy recommendations for the elaboration of new governance systems for the provision of social and welfare services.

Innovation in Delivering Public Health Service: Practice In Banyuwangi Regency – Indonesia

Objective - The objective of this study is to elaborate that innovation in public sector organizations (PSOs), especially in delivery of public service, is not mostly determined by top management in the public sector. A new paradigm of public management has led to the creation of a new cooperation scheme across actors in forms of co-design, co-production, and collaboration between public service supplier(s) and users. In the public sector, interconnectedness among actors to make innovation in public service delivery is rare. Methodology/Technique – The method of this research is a case study of 3 different health agencies (Puskesmas) in the Regency of Banyuwangi, East Java Province, Indonesia. All three Puskesmas agencies represent 3 different cultures influencing the practice of innovation in public health service delivered by them. Finding - The findings reveals that the practice of innovation in public service delivery within new paradigm of public management by which interconnectedness between public agency and local communities has occured. The findings of this study show that there is strikingly different impact of innovation delivered by the 3 Puskesmas agencies. Novelty - This study contributes to existing literature on public or organizational management that culture values of local communities as target groups cannot be neglected in implementing innovation in PSOs. Type of Paper: Empirical. Keywords: Innovation, Public Service, Health Service, Banyuwangi, Indonesia. Reference to this paper should be made as follows: Asmara, A. Y; Rahayu, A.Y.S. 2020. Innovation in Delivering Public Health Service: Practice in Banyuwangi Regency – Indonesia, Global J. Bus. Soc. Sci. Review, 8(1): 12 – 21. https://doi.org/10.35609/gjbssr.2020.8.1(1) JEL Classification: H80, H89.

Innovation in Public Service Delivery in Terms of Shared Services Centres in Local Governments: A Case Study of the City of Toruń (Poland)

Objectives: The public sector has been subjected to financial pressure. One of the tools to improve the environment of the public sector entities and introduce greater management flexibility in governance is establishing Shared Services Centres (SSCs). Research: The article presents a case study regarding the implementation process and the effectiveness assessment of this solution based on the example of the city of Torun. Research Design & Methods: The paper provides a case study of SSC of the city of Torun. Findings: Based on the results, it can be concluded that the key barrier to the implementation of SSCs as the innovation tool of public management is the lack of understanding of business management tools among directors of public sector units that were not involved in the issue of management efficiency. Implications / Recommendations: What appears to be the most challenging is the sociological factor that matters in terms of SSCs implementation. Social capital of the units’ directors, trust, and reciprocity is much more important than institutional arrangements. Contribution / Value Added: The paper shows the first evaluation of SSC in local government in Poland based on a case study. It is believed that this approach might be very fruitful for further theoretical research and practical implementation. Article classification: research article

Social Media Use in Public Administration: The Case of Facebook Use by Czech Regions

Abstract Available data on internet use by citizens indicate that participation in social networking represented one of the most common online activities in the EU-28 in 2016. Social media have been perceived as new tools that can enhance participation and inclusion of citizens and other important stakeholders in public decision-making for several years. According to available literature, the use of social media may also drive innovation in public service delivery and government operations. Research on the use of social media by Czech public authorities is rather limited and is still in its beginnings. Th e paper outlines results of web-based analysis that focused on the use of Facebook (FB) by Czech regions. Findings on practices of 13 regions (i.e. all regions in Czechia, excluding Prague for its specifics) are presented. They clearly indicate that FB is used particularly as a one-way communication channel only for some kinds of information, rather than an instrument for including citizens into public deliberations. This is in compliance with research on practices in developed as well as in transition countries. Data also show rather heterogeneous practices related to types of information that are published on FB profiles of Czech regions.

Innovation and value in pre-commercial procurement

Governments increasingly use novel forms of public procurement to stimulate innovation in public service delivery. A notable example is pre-commercial procurement. Launched by the European Commission a decade ago, pre-commercial procurement encourages research and development of new solutions for the public sector. However, limited theoretical and empirical studies have made it difficult to assess and improve use of the model to foster public innovation. Based on two pre-commercial procurement projects in Denmark, the article aims to complete the first systematic and theory-based evaluation of national experiences. The evaluation shows that sufficient resources, participant and management commitment, and focused management of the collaborative process contributed to successful development and testing of a new solution in one of the projects. Meanwhile, technical obstacles in developing a prototype resulted in termination of the other project. In this case, the pre-commercial procurement model cannot accommodate significant changes to the agreed solution during the innovation process.

Under the Background of “Internet +” the Social Anomie and Governance Plan in Chinese Modernization Process

During the reform and opening up in China, which appeared political anomie, values astray inevitably, and so on. To achieve the current benign social governance, the rule of law need to improve the Chinese characteristics of the socialist system, to promote the growth of the rule of law; which is need to improve socialism with Chinese characteristics system of moral standards to guide members of the community to actively Pursuits socialist core values; innovation and social governance mechanism, vigorously develop modern new social organizations; and which is need to explore the implementation of “Internet + supervision” mode, the innovation market regulatory approach, innovation in public service delivery.

Emergence of Coproduction and Participatory Care in European Clinical Practice

Coproduction as a participatory and collaborative innovation in public service delivery might be particularly useful as a tool for improving quality, efficiency and patient satisfaction in the course of health services provision. This article reviews the practices of coproduction identified in European health care systems. This aims at exploring if the coproduction has already gained a status of significant trend in health services provision and what are the outcomes of coproductive arrangements implemented. In the first part, drawing from the literature review, major types of coproduction in health care have been identified, including shared decision making, self management and expert patient initiatives, and peer support networks. In the second part the existing evidence on European experience with coproduction in health care has been analysed in terms of scale and outcomes. This review demonstrates that while coproduction might be promising addition to institutional mix in health services delivery, it is still at early stage of development. The number and scope of coproductive arrangements is rather low and most of them could be identified in the UK health care system. Possible reasons for limited dissemination of coproduction in the European health care systems are discussed in the last part of the article.

Innovation in Public Service Delivery: Civic Participation in Slovakia

Participation as such is connected with political, social and civic dimensions. Through participation, citizens can directly or indirectly help to make the public process become more transparent and more efficient. It allows citizens “to see" into a decision-making process, to understand it, as well as contribute and be able to control it. In practice, civic participation has various forms; it includes both formal civic associations and informal groups of citizens that develop activities in order to solve local problems. In this paper we focus on civic participation in the innovation in the provision of public services, i.e. co-creation. Our objective is to map the best practices of co-creation in social innovations at the local government level in Slovakia. The main findings of our analysis are that co-created innovations are mostly initiated by non-governmental actors. Our study uses a qualitative approach and is based on original survey data from our own research, conducted mainly within the LIPSE research project.

Building innovative public institution

Governments across the globe are facing multiple problems due to ineffective institutions. Citizens have lost hope in their government, as a result of poor service delivery to the masses which raise question of innovation for public institutions growth and development. Previous studies touched on the role of public institution in development process without emphasis on making them innovative. Thus, this paper focuses on public service innovation. Most of the problems of public organisations are associated with lack of innovation. The paper also touches on the reasons why public institutions are less innovative compared to the private counterparts as well as characteristic of some successful public service institutions. The data were collected through mixed methodology. Primary data were sourced through qualitative and quantitative methods, 100 questionnaires were distributed to the respondents and interviews were conducted with key bureaucrats of some public institutions. To validate the data, the study also gathered secondary sources such as newspapers, magazines, text books as well as journals. The findings show that there is significance relationship between bureaucracy, collaboration, government intervention, digital public service and innovation. Recommendations were provided on how to achieve innovation in public service delivery.

The influence of political factors in policymakers' perceptions on the implementation of Web 2.0 technologies for citizen participation and knowledge sharing in public sector delivery

Public administration is being pressured for innovation, driving service delivery towards a more personalized, outcome-driven, participative, efficient and collaborative model. In this regard, Web 2.0 technologies are potential powerful tools for supporting public engagement, intended to improve public services and to establish relationships between government and citizens based on information sharing and dialogue. This paper seeks to analyse the influence that political variables could have in the perception of policymakers regarding the use of Web 2.0 technologies for user participation, for knowledge sharing, and for technological innovation in public service delivery. Findings indicate that policymakers are prone to using Web 2.0 tech- nologies to improve internal productivity of local governments and the engagement of citizens in the process of public services' delivery, but with the aim of making suggestions through consultations. In addition, political factors such as ideology, political competition or political stability could influence the perception of policymakers regarding the use of Web 2.0 technologies for citizen participation and knowledge sharing in public sector delivery.

Citizen Engagement and Public Services in the Arab World: The Potential of Social Media

Citizen Engagement and Public Services in the Arab World: The Potential of Social Media

Transforming Public Service Performance in West Africa Through Innovations: Experiences from Ghana and Nigeria

Public service reflects the state of the nation and no nation has been able to advance beyond its public service. The need for innovation in the public service therefore cannot be underestimated. It is at the heart of the public service’s efforts to improve performance and productivity. It is important to note that the logic of public service performance is changing profoundly due to innovations. This development paves the way for new forms of interaction and socio-economic composition in social and economic life. This article provides an overview of the on-going service transformation and applies it to public service delivery in West Africa. Our focus is on innovation in public service delivery, which refers to innovations that aim at renewing or improving public service performance. Using secondary data and content analysis, this article examines the phenomenon of low performance in the public service in two West African countries and recommends measures for improvement. The article concludes that innovations in the public sector guarantee survival and improve performance in public service delivery.

Public Service Innovations and Changing Ethos in Africa

One of the widely held beliefs in public management is that strict commitment to an ideology of public service values, which is a critical factor in the delivery of public services. However, with the introduction of market-oriented reforms-innovations, most of these values face severe and serious challenges. This study, using a comparative and analytical method, examines the principles which underpin the African governments’ program of innovation in public service delivery and in particular the traditional public service ethos. The article reveals that over the years, African public services and those who work in them fall short of the ideal leading to the attempt to innovate by introducing the market values which have equally raised questions about possible threats to the ethos. After identifying some challenges that innovation may pose, the article suggests that traditional public sector ethos should be redefined to allow for innovative ideas in service delivery. Finally, the study concludes that a new “synthesized” ethos that draws on the core elements of bureaucratic principles as well as market based values, would deliver superior public services.

Innovation in Public Service Delivery: Zero-Pendency and Daily Disposal (ZPDD) Initiative in Pune Collectorate

Innovation in Public Service Delivery: Zero-Pendency and Daily Disposal (ZPDD) Initiative in Pune Collectorate

Striving for Excellence in Public Service Delivery: Experiences from an Analysis of the Private Finance Initiative

This article is built on the assumption that all Governments will strive for excellence in public service delivery and will put in place all manner of innovations to achieve this end state. These innovations assume that there is always scope for improvement, very largely because what constitutes this end state is contested and subject to changing views and disagreements by the multiple constituencies involved in public service delivery. The paper makes plain that this realisation does not mean that a discursively agreed consensus on improvement and excellence in particular cases is impossible but rather cautions against claiming that this is some absolute, objective and time-invariant state. These themes are illustrated through an ongoing six-year research project into analysing and evaluating the Private Finance Initiative (PFI) with particular emphasis on PFI in the National Health Service. PFI is an innovation in public service delivery instituted in 1992 as a way to improve public service delivery thorough involving the private sector in property-based service provision. The article traces PFI developments at the policy (Government), programme/project (Government Department) and operational (actual operating projects) levels to show how the nature of PFI, its application and its evaluation has changed over time as the multiple constituencies have debated and disagreed on these key characteristics. The paper draws wider lessons from this case that can be used for analysing and evaluating other innovations pursued to improve public service delivery on the pathway to excellence.