Information Technology Services Research Articles

Unlocking the Work–Life Equation: Critical Analysis of Telework Factors for Optimal Balance in the IT/ITES Sector

In the contemporary corporate landscape, the notions of telework, job engagement and work–life balance have emerged as the most compelling concepts. These concepts have been found to significantly enhance employee performance and provide organizations with a strategic competitive edge. Recognizing the relevance of these considerations to the working world, the current study addresses the gap in the literature on telework and work–life balance in the Indian context. The present study makes a valuable contribution to the existing literature on flexible work arrangements, including flexible scheduling, family obligations and job commitment. The study aims to fill a gap in the existing literature by exploring the relationship between telework and work–life balance in the Indian context. While some research is available on telework and work–life balance, there is a lack of specific studies focusing on the Indian context. This study recognizes the importance of understanding the unique cultural and organizational factors that may influence telework and work–life balance in India. Also, the information technology (IT) and IT-enabled services (ITES) industries are well-positioned to maintain their use of telework as a competitive advantage as the globe gets past the pandemic’s initial effects. These industries can strengthen their competitiveness, spur innovation and guarantee long-term success in a global economy driven by digitalization by incorporating remote labour into their fundamental operational plans. IT and ITES businesses have a chance to reimagine the future of work in the post-COVID age by establishing new benchmarks for adaptability, productivity and resilience. This analytical study adopts a cross-sectional time horizon and focuses on individual employees within the IT/ITES sector. The study employed a survey methodology, utilizing a questionnaire developed by the author to collect data. A total of 217 employees participated in the study, with a convenient sampling technique being utilized to ensure a representative sample. The data were then analyzed further with an exploratory factor analysis (EFA). The study identified telework, work facilitator, working situations and job engagement as significant constructs in predicting work–life balance. Implications for research and practice are discussed. This study provides academics with useful insights for theory formation and verification of telework, work–life balance and job engagement. Four key factors were identified through the utilization of EFA: Telework, work facilitators, working situations and job engagement. The aforementioned factors offer significant insights into the fundamental dimensions that influence the work–life balance within this industry. The present study incorporates diverse work arrangements, such as adaptable working hours and telecommuting alternatives, alongside conducive organizational cultures and policies that prioritize family support. The identification of work facilitators as a distinct factor underscores the significance of organizational support in establishing an environment that empowers workers to effectively harmonize their professional and personal obligations. The present study’s results indicate that gender may not be a decisive factor in shaping telework, work facilitators, working situations or job engagement in the IT/ITES industry, since there is no discernible connection between gender and these variables. Because the study was restricted to the IT/ITES industry, its conclusions might not be easily applied to other industries. Additionally, as the investigation relied on self-reported data, it may have been impacted by biases and a tendency to behave in a way that appears appealing to others. Prospective research endeavours could investigate the relationship between gender and work–life balance components in a variety of contexts and examine additional demographic characteristics that may influence these elements. The study’s findings could potentially provide valuable information for both employers and employees in the IT/ITES sector. Employers may gain insights into the factors that contribute to work–life balance disparities, enabling them to implement policies and practices that support healthier work–life integration for their employees. Employees, on the other hand, may benefit from a better understanding of how their demographic characteristics intersect with work–life balance factors, allowing them to make informed decisions about their career and personal life. This study captures the potential of telework in emerging economies for increasing job engagement. A unique and modern insight into how telework affects the technology space is what makes the work stand out from the static framework in the literature. How telework and its variables affect work–life balance and job engagement of the employees and how the organizations have a positive impact on productivity, is the novel factor in the study.

Enhance physical, mental and academic wellbeing of pupils in Germany through digital health literacy

Abstract Background Digital health literacy (DHL) involves the ability to find, understand, appraise, and apply health information from digital sources. It serves as the foundation for informed decision-making about one’s health and well-being using digital technology and online health information sources and services. Despite its significance, the role of DHL in relation to schoolchildren’s wellbeing remains underexplored. Therefore, this study aims to investigate how schoolchildren’s DHL influences their physical, mental, and academic well-being. Methods The cross-sectional survey comprised a representative sample of N = 1448 school-aged children (9-18 years) living in Germany. DHL was assessed via a translated and adapted version of the DHL instrument. The assessment of physical, mental, and academic well-being relied on the KINDL questionnaire. Linear regression analyses were conducted, with the scale score of physical, mental, and academic well-being serving as dependent variables and DHL as predictor. Additionally, potential confounding variables such as sex, age, migration background, subjective family wealth, chronic illness, and subjective health status were included in the analyses. Results All three regression models were significant (physical: F(9,1325) = 34.99, p < .001; R2 = 0.19; mental: F(9,1320) = 27.43, p < .001; R2 = 0.16; academic: F(9,1336) = 15.19, p < .001; R2 = 0.09). DHL significantly predicted physical (B=.08, p=.01), mental (B=.17, p<.001), and academic (B=.21, p<.001) wellbeing. Conclusions This study provides the first evidence of the predictive power of DHL for schoolchildren’s physical, mental, and academic well-being. It emphasizes the importance of promoting DHL in schoolchildren to empower them to find, understand, appraise, and apply digital health information effectively. Key messages • Digital health literacy significantly predicts schoolchildren’s physical, mental, and academic well-being. • Promoting digital health literacy can empower schoolchildren to make informed decisions about their well-being.

The mediating role of psychological capital in the relationship between LMX and cyberloafing

PurposeThe purpose of this paper is to investigate the direct impact of leader-member exchange (LMX) quality on cyberloafing as well as its indirect impact through psychological capital.Design/methodology/approachUsing a two-wave time-lagged design, data were collected from 417 full-time employees of 15 information technology service organizations in the Mumbai metropolis area of India.FindingsResults indicate that LMX quality is negatively related to cyberloafing and psychological capital partially mediates this association. Even though data were collected at two points in time, the self-reported nature of the data is a limitation.Practical implicationsResults of the study have practical implications. Designing interventions to help managers enhance the quality of their relationship with their followers will directly and indirectly reduce cyberloafing by enhancing psychological capital.Originality/valueThis study is among the first to examine the impact of LMX quality on cyberloafing. In addition, the reliance on psychological capital theory to predict cyberloafing is a novel contribution. This study explores why and when LMX quality inhibits workplace cyberloafing.

Exploring Smart Airports’ Information Service Technology for Sustainability: Integration of the Delphi and Kano Approaches

Airport digitalization has revolutionized service delivery at passenger touchpoints, which leads to sustainable passenger loyalty. However, it is critical to determine whether this rapid transition to digital services genuinely enhances passenger satisfaction with airport services. This study uses a mixed-method approach to identify key traditional and technology-driven information services in smart airports. The specific aim is to determine the optimal balance in which digital technologies can effectively replace human-provided services to establish sustainable passenger loyalty. Two rounds of Delphi surveys were conducted with panels of 23 and 21 experts, followed by an online Kano survey with 401 international passengers. The Delphi analysis identified 16 key information service attributes, while the Kano analysis revealed that the majority of technology-based services were attractive and positively influenced passenger satisfaction. By contrast, human-based services were mostly indifferent, although some were vital for boosting satisfaction and preventing dissatisfaction. These results advance the current airport service research and provide practical insights into optimizing passenger experiences through the strategic integration of technology for sustainable smart airports while maintaining essential human-provided services.

Development and validation of an instrument to evaluate the perspective of using the electronic health record in a hospital setting

BackgroundEvaluating healthcare information systems, such as the Electronic Health Records (EHR), is both challenging and essential, especially in resource-limited countries. This study aims to psychometrically develop and validate an instrument (questionnaire) to assess the factors influencing the successful adoption of the EHR system by healthcare professionals in Moroccan university hospitals.MethodsThe questionnaire validation process occurred in two main stages. Initially, data collected from a pilot sample of 164 participants underwent analysis using exploratory factor analysis (EFA) to evaluate the validity and reliability of the retained factor structure. Subsequently, the validity of the overall measurement model was confirmed using confirmatory factor analysis (CFA) in a sample of 368 healthcare professionals.ResultsThe structure of the modified HOT-fit model, comprising seven constructs (System Quality, Information Quality, Information technology Service Quality, User Satisfaction, Organization, Environment, and Clinical Performance), was confirmed through confirmatory factor analysis. Absolute, incremental, and parsimonious fit indices all indicated an appropriate level of acceptability, affirming the robustness of the measurement model. Additionally, the instrument demonstrated adequate reliability and convergent validity, with composite reliability values ranging from 0.75 to 0.89 and average variance extracted (AVE) values ranging from 0.51 to 0.63. Furthermore, the square roots of AVE values exceeded the correlations between different pairs of constructs, and the heterotrait-monotrait ratio of correlations (HTMT) was below 0.85, confirming suitable discriminant validity.ConclusionsThe resulting instrument, due to its rigorous development and validation process, can serve as a reliable and valid tool for assessing the success of information technologies in similar contexts.

Assessing Information Technology in Hospitals in Tehran: Challenges and Opportunities for Performance Improvement

Purpose: This research aimed to investigate the maturity level of information technology (IT) within hospitals in Tehran. Method: The study was applied in purpose and survey-based in method. The statistical population comprised 27 experts in urban management and IT within hospitals in Tehran. A revised standard questionnaire, based on Gartner’s IT management process maturity model, was used to measure IT maturity. Data analysis was performed using SPSS software (version 23). Findings: The study revealed that several aspects of IT maturity within hospitals in Tehran were generally favorable. Specifically, leadership and IT management activities, customer-oriented service, control and evaluation, configuration and asset management, security management, change management, service level management, accessible management, service and support documentation, capacity management, and strategic trends were positively evaluated. However, operations management, human resource management, supplier management, and certain IT service management components were found to be below the average level of 3. Conclusion: Overall, the research indicates that the IT maturity level in hospitals in Tehran is largely favorable. Nevertheless, improvements are needed in specific areas, such as operations management and human resource management, to enhance the effectiveness and efficiency of IT operations.

Driving economic transition: The impact of cross-border e-commerce policy on the upgrading of service industry structure

Cross-border e-commerce, as an innovative format and model of international trade, plays a crucial role in accelerating the transformation and upgrading of industrial structures, and shaping a modern economic framework. Using panel data from 260 prefecture-level cities in China from 2003 to 2019, this study investigates the impact of the cross-border e-commerce comprehensive pilot area (CBECCPA) policy on the upgrading of service industry structure and its mechanisms using the staggered difference-in-differences (DID) method. The results show that the CBECCPA policy can significantly promote the upgrading of service industry structure. The mechanism analysis reveals that the CBECCPA policy can promote the upgrading of service industry structure by clustering service industry enterprises, bolstering urban innovation, and increasing the scale of trade. Heterogeneity analysis indicates that the impact of the CBECCPA policy on the information transmission, software, and information technology service industry is more pronounced and the policy effect is stronger for those with a lower level of service industry structure and for pilot areas with higher levels of development, developmental foundation, developmental scale, and developmental innovation. Furthermore, the policy effect varies significantly across cities. This study provides empirical evidence and policy insights into the role of the CBECCPA in the upgrading of service industry structure.

How green governance empowers high-quality development: An EKC framework-based analysis of ESG and green total factor productivity.

High-quality development represents a fundamental shift in China's economy from scale and speed to quality and efficiency. In this transition, environmental, social, and governance (ESG) practices are not only closely integrated with China's development strategy but have also become a core standard for measuring development quality. Nevertheless, research on how ESG practices specifically promote high-quality development in Chinese enterprises remains limited. Based on the environmental Kuznets curve (EKC) theory framework, this study uses data from the Huazheng ESG Index from 2009 to 2022 and employs fixed effect models, mediation effect models, and heterogeneity analysis to examine the specific impact of China's ESG practices on corporate high-quality development from multiple dimensions. The results show that there is a "U-shaped" relationship between the ESG practices of Chinese listed companies and green total factor productivity (GTFP). Initially, improving ESG practices may temporarily suppress GTFP, but as ESG levels further improve, they exhibit a significant positive impact on GTFP. Corporations significantly boost productivity by alleviating financing constraints and promoting green technological innovation, although the direct impact on technological advancement remains relatively limited. In China's western regions and industries such as manufacturing, electricity, heat, gas, and water production and supply, wholesale and retail, and information transmission, software, and information technology services, the positive effects of ESG on GTFP are particularly evident. Based on these findings, it is recommended that governments and financial institutions collaborate to promote green credit policies and increase support for the research and development of green technologies. Additionally, environmental education and resource use optimization should be strengthened, especially in industries such as agriculture, forestry, animal husbandry, and fisheries, and the exchange of ESG technologies and experiences between industries should be encouraged.

The Impact of Tax Incentives on the Growth of Small and Medium-Sized Enterprises: A Comparative Study Based on Industry

Tax incentive policies have been widely used as a crucial tool to promote the development of Small and Medium-sized Enterprises (SMEs), but their effectiveness varies across different industries and policy types. This study utilizes a comprehensive panel dataset from 2015 to 2023 to investigate the impact of Value-Added Tax (VAT) and income tax incentives on the growth of SMEs in China. Through fixed effects model analysis, we find that both VAT and income tax incentives significantly enhance SMEs' sales revenue and total asset growth. However, the magnitude of these effects differs substantially across industries, with high-tech and information technology service industries benefiting the most. Our industry comparison analysis reveals that the effectiveness of tax incentives is closely related to industry-specific characteristics, such as research and development (R&D) intensity and capital requirements. These findings provide key empirical evidence for optimizing SME tax policies and suggest that a more nuanced, industry-specific approach to tax incentives is needed. This study not only contributes to the literature on SME growth and tax policy effectiveness but also offers important insights for policymakers to refine SME support systems in the context of rapid technological change and economic transformation.

Partisan conflict and stock volatility predictability

ABSTRACT This study investigates the impact of the Partisan Conflict Index (PCI) on stock market volatility within the United States. Results indicate that the PCI is a robust predictor of both in-sample and out-of-sample stock volatility across the aggregate market and most sector-specific markets. Interestingly, the predictive strength of the PCI is pronounced for the aggregate market index and the sectors of utilities, materials, industrials, information technology, energy, telecom services, and consumer discretionary during periods of Republican governance. In contrast, under Democratic governance, the PCI demonstrates significant predictive power in the health care, consumer staples, information technology, and telecom services sectors. These findings contribute novel insights into the stock volatility predictability.

Analysis of Information Technology Proficiency Levels For Academic Services Using The Cobit 2019 Framework: Case Study of SMP Negeri 102 Jakarta

This research intends to analyze the level of capability of information technology (IT) in academic services at SMP Negeri 102 Jakarta using the COBIT 2019 framework. The background of this research is the important role of information technology in increasing the efficiency and effectiveness of the learning process in educational institutions. COBIT 2019 was chosen as a framework because it is a best practice in IT governance that can help institutions achieve their strategic goals. This research focuses on the IT governance process implemented at SMP Negeri 102 Jakarta, the maturity level of existing information system governance, and recommendations for improving IT governance. The case study method is used with limitations on the domain within Align, Place and Organize (APO) 09 dan Deliver, Service and Support (DSS) 01 the COBIT 2019 framework. Research findings show that IT governance at SMP Negeri 102 Jakarta is at a certain level of capability that needs to be improved. This research provides recommendations for improving academic services through improving IT governance. It is hoped that the results of this research can become a reference in determining IT policies at SMP Negeri 102 Jakarta and contribute to the development of knowledge in the field of information technology governance.

The integration and challenges of digital economy with the tourism industry: Evidence from the Yellow River Basin in China

As the global economic landscape evolves, the digital economy becomes a central domain, gradually deepening and widening its confluence with diverse fields. This study aims to systematically explain the intricacies and dynamics of the amalgamation of the digital economy with tourism within the Yellow River Basin. The study builds an evaluative framework based on integrative development mechanisms; this study measures the combined development between the tourism industry and the digital economy between 2011 and 2021. After this quantification, it delves into their unified growth spatiotemporal nuances and discerns impediments based on an obstacle degree analysis. As far as development is concerned, a paradigm of “dual-track convergence” is observed in the Basin, showcasing the gradual ascension of digitalization and diversification of tourism. Regarding the coupling coordination degree (CCD), the nexus between the two exhibits temporal dynamics of a “spiral ascent followed by a transient descent” and a spatial “U-shaped differentiation,” undoubtedly reflecting the vivacity and heterogeneity inherent in their integration.Regarding impediments, the analysis reveals a multifaceted dynamism of barriers across various strata. Systemically, the tourism sector encounters escalating hindrances, with digital infrastructure and market breadth constituting predominant sectoral bottlenecks. On the indicator plane, critical limiting factors include tourism's foreign exchange earnings, the influx of inbound tourists, the proliferation of web pages, e-commerce turnover, and the count of corporate entities within the software and information technology services domain. This study is based on the theory of collaborative development and offers nuanced recommendations by dissecting the co-progress of tourism and the digital economy. The insights tendered herein profoundly impact China and the global community in fostering the common proliferation in both fields.

Impacts of work-related rumination on employee’s innovative performance: based on the conservation of resources theory

PurposeThis paper aims to examine the double-edged sword effects of work-related rumination on employees’ innovative performance. Drawing upon Conservation of Resources (COR) theory, this study developed a model to reveal the mechanism through which work-related rumination affects employees’ innovative performance.Design/methodology/approachData were collected from a sample of employees and their managers at an information technology services firm in China. A two-wave data collection method with a one-month interval was employed. The analysis was conducted using structural equation modeling on 482 paired manager-subordinate responses.FindingsOur findings highlight the complex interplay between work-related rumination and innovative performance. Specifically, affective rumination was found to detract from employees’ innovative performance, whereas problem-solving pondering had a positive effect. Notably, creative self-efficacy emerged as a key mediator in these relationships. Furthermore, employees’ perceived organizational support moderated the impact of rumination on creative self-efficacy and, consequently, on innovative performance, buffering the negative effects of affective rumination and enhancing the positive effects of problem-solving pondering.Originality/valueFirstly, it enriches the existing literature on work-related rumination by exploring its nuanced influence on employees’ innovative performance. Secondly, it illuminates the underlying mechanism through which work-related rumination affects innovative performance, mediated by creative self-efficacy. Lastly, it highlights the crucial role of perceived organizational support in moderating these relationships, offering valuable insights for practitioners seeking to foster a more innovative work environment.

Understanding the Factors Influencing Consumer Trust and Satisfaction in Meituan's Information Technology Services: A Quantitative Study in Anhui, China

This study investigates the factors influencing consumer trust and satisfaction in Meituan's information technology services in Anhui, China. Through a quantitative approach involving a cross-sectional survey of 200 respondents from Hefei City, this research examines the impact of service quality, user experience, perceived value, and brand reputation on consumer trust and satisfaction. The findings reveal significant positive relationships between these variables, highlighting that improvements in these areas can enhance consumer trust and satisfaction. The study contributes to the existing literature by providing a region-specific analysis and offers actionable insights for Meituan and similar service providers to tailor their strategies for better customer retention and loyalty.

Cybersecurity Assessment and Vulnerability Modelling of Networks and Web Services in Nigerian Colleges of Education

Cybersecurity threats are among the most significant risks facing organizations and government today, and administrative boards have now been held accountable. This is an experimental research activity conducted to perform a holistic cybersecurity assessment and vulnerability modelling on the Information and Communication Technology (ICT) infrastructure and services of Colleges of Education in the six geopolitical zones. The study adopts an integrated bi-modal threat modelling and assessment (IBTMA) method by combining assessment and modelling approaches, which involves mixed-methods, along with computer-based experimentation to comprehensively evaluate and model cybersecurity threats, identify vulnerabilities, and propose effective mitigation strategies. Logistic regression data analysis was used to model the relationship between dependent variables (e.g., presence or absence of vulnerabilities or threats) and independent variables (e.g., cybersecurity practices, system configurations, policies, and staff training programs). This cybersecurity assessment provides the initial understanding of the security landscape and practices. The next step involves using the Microsoft Threat Modeling tool on the assets to identify specific threats. These threats are then prioritized based on their potential impact and likelihood. Assessment result of the vulnerability exposure is supported by the threat modelling report, which shows several threats: tampering, elevation of privilege, denial of service, privilege escalation, information disclosure, and spoofing. Findings from the study indicate that colleges face critical network and web vulnerabilities that need holistic solution.

Evaluation of Information Technology Service Devices At High Schools in Kendal Regency With ITIL 4.0

Schools as educational institutions with information technology services in the form of New Student Admission Systems, e-report systems, and other information technology services require devices supported by good service. Information technology devices must be appropriately managed to conduct business processes according to business goals. With good service management, the business value offered to customers (students) will increase. ITIL V4 contains information technology service management guidelines that contain best practices for information technology service management, including attention to customer experience, value streams, and support for current digital transformation. This research measures information technology equipment services at high schools in Kendal Regency. This research uses indicators adapted to schools with ITIL V4: Key Performance Indicators (KPI) and Critical Success Factors (CSF). The results of this research show that the performance of the hardware needs to be improved, and the value of the maturity model for each service device is still not good.

Navigating the maze: the effects of algorithmic management on employee performance

Recent computer science advancements are now integrated into the workplace, where management increasingly uses algorithm systems. However, despite numerous studies focusing on the impact of algorithms on employees, research on employee creative and adaptive performance remains relatively scarce. To address this research gap, we applied the ability-motivation-opportunity (AMO) theory and developed a moderated mediation model to examine how algorithmic management affects employee creative and adaptive performance. We administered a survey questionnaire within an information technology service firm in northern China and collected valid responses from 327 employees. We then analyzed the gathered data using SPSS 27.0 and Mplus 8.3 to test the proposed hypotheses. The research findings revealed a potential negative impact of algorithmic management on employee creative and adaptive performance. Specifically, we found that algorithmic management inhibits employees’ improvisation capability, resulting in decreased creative and adaptive performance. Furthermore, we discovered that algorithmic dependence can magnify the negative impact of algorithmic management on improvisation capability. This study offers fresh perspectives on algorithmic management’s impact on employee creative and adaptive performance, contributing to the existing literature. This research delves into the theoretical and practical significance of these findings.

Should the Internet of Things platform enter the smart device market?

PurposeThe Internet of Things (IoT) platform empowers the digital transformation of the manufacturing industry by providing information technology services. Simultaneously, it enters the market by offering smart products to consumers. In light of different service fee scenarios, this article explores the optimal decision-making for the platform. It investigates the pricing models and entry decisions of IoT platforms.Design/methodology/approachIn this study, we have formulated a game-theoretic model to scrutinize the influence of the IoT platform ventured into the smart device market on the pre-existing suppliers operating under subscription-based and usage-based pricing agreements.FindingsOur outcome shows that introducing an IoT platform’s smart device has a differential effect on manufacturers depending on their contract type. Notably, our research indicates that introducing the platform’s own smart device within the subscription-based model does not negatively impact the profitability of incumbent manufacturers, so long as there is a noticeable discrepancy in the quality of the smart devices. However, our findings within the usage-based model demonstrate that despite the variance in smart device quality differentiation, the platform’s resolution to launch their device and impose their pricing agreements adversely affects established manufacturers. Additionally, we obtain valuable Intel regarding the platform’s entry strategies and contractual inclinations. We demonstrate that the platform is incentivized to present its smart device when reasonable entry costs remain. Furthermore, the platform prefers subscription-based contracts when the subscription fee is relatively high in non-platform entry and entry cases.Originality/valueThese findings hold significant practical implications for firms operating in an IoT-based supply chain.

The Effect of Business Process Reengineering (BPR) and Service Quality with Technology Utilization on Educational Institutional Performance through Stakeholder Satisfaction

This study aims to analyze the effect of Business Process Reengineering (BPR) and service quality with the use of technology on the performance of educational institutions at the National University, with stakeholder satisfaction as an intervening variable. The research methodology uses a quantitative approach with data collection through surveys to various stakeholders of the National University, including leaders, lecturers, education personnel, students, and parents, with a total sample of 200 people. The results showed that Business Process Reengineering (BPR) significantly improves educational institutions' performance, reflecting increased operational efficiency, reduced costs, and improved quality of educational services. In addition, the utilization of appropriate and integrated information technology in educational services also shows a significant influence on the performance of educational institutions, as seen in increased student and staff satisfaction and reduced operational time and costs. Implementing BPR also increases stakeholder satisfaction as more efficient processes and better services meet their expectations and needs. Similarly, service quality with effective utilization of information technology increases stakeholder satisfaction through faster service, easy access to information, and simpler administrative processes. This stakeholder satisfaction, in turn, affects the performance of educational institutions as satisfied stakeholders tend to provide more significant support, thus improving the institution's overall performance. Finally, stakeholder satisfaction mediates the relationship between BPR and service quality and technology utilization in educational institutions' performance, indicating that combining BPR and information technology significantly improves institutional performance through increased stakeholder satisfaction.

دور الحكومة الرقمية في دعم النمو الاقتصادي للدول - دراسة حالة: دولة الإمارات العربية المتحدة

The study aimed to identify the reality and future of implementing digital government in the United Arab Emirates, and its role in supporting the country’s economic growth. This is done by learning about the concept of digital government, its elements, and its importance, and then learning about the foundations of implementing digital government in the United Arab Emirates. The role of the digital government in enhancing the position of the United Arab Emirates regionally and internationally as a center for technical progress and e-commerce, and knowing the position of the United Arab Emirates in the relevant global competitiveness indicators through the use of the descriptive analytical approach and the case study approach. The study reached a set of results, the most important of which are: The contribution of the United Arab Emirates’ adoption of modern technology and its application to digital government in achieving the concept of leadership and innovation, and developing distinguished infrastructure, as the country has allocated large investments to support the information technology sector; This led it to become a regional center for information and communication technology services and industry, and created an attractive investment environment in the information technology sector, which enhanced the diversification of sources of income and increased the size of the gross domestic product and its dependence on non-oil sectors, as the percentage of increase in the gross domestic product reached 7.9%. Year 2022, these sectors, of all types, relied on a qualified infrastructure of technical development, which highlights the importance of the state adopting technical progress through digital government in supporting economic growth. Digital transformation in the United Arab Emirates also contributed to enhancing its competitiveness in the international system by occupying first place globally in 23 indicators in 2020 in multiple sectors, including communications, health, work, and residence, all of which fall within the digital transformation in the United Arab Emirates. The study recommended a set of recommendations, including the need to generalize the success of the United Arab Emirates’ experience in implementing the digital government project to Arab countries; this is due to the success of its application in the UAE and its role in facilitating and simplifying all procedures and services provided to customers. Its impact on reducing time and costs, and its role in attracting investments and promoting economic growth. In addition to continuing to build and strengthen the education system using modern technical means, which contributes to spreading the culture of information technology and preparing technically qualified educational personnel to deal with the requirements of technical development.