Information Technology Companies Research Articles

ByteDance: The Biggest Media Company in a Decade

Beijing ByteDance Technology Co., Ltd. is an information technology company in China, which was officially established in March 2012. Full-year 2021 operating income is approximately $58 billion. With the rapid development of the Internet, advertising marketing is evolving in the direction of programmatic. With the acceleration of technological media transformation and the increase in advertising demand, related advertising sales technologies and services have gradually become mature. The emergence of SSP professional services represents a future trend in digital advertising. The business model adopted by ByteDance is almost perfect. When the popularity of video producers rises, whether it is live streaming, giving gifts, or advertising and marketing, the platform only needs to provide traffic to extract high profits. This article mainly analyzes, explains, and summarizes ByteDance’s business model, marketing method, and supply model, and finally gives my suggestions for the future development of ByteDance.

DILEMA SOSIAL DALAM THE SOCIAL DILEMMA Analisis Naratif atas Absennya Wawasan Kewargaan dalam Film The Social Dilemma

In general, the present narrative related to social media is its positive contribution to society. Social media is considered to contribute to a balanced relationship between the state, industry and citizens. Social media is assumed to improve a truly citizen-focused democracy. However, there is a different narrative in the docudrama film entitled The Social Dilemma. This film tells the story that social media as a product of a large information and communication technology company has a negative impact on society because their main goal is to make as much profit as possible. This research aims to analyze the narrative brought by a film that is different from the mainstream narrative. By using the narrative analysis method, it is found that this film has its own dilemma because in the end it is found in this film that civic insight tends to be inadequate or even absent from the narrative under study. It was found that there are four distinct social dilemmas in The Social Dilemma film, namely dilemmas in the aspects of character and characterization, series in the narrative, narrative plot, and the end point of the narrative. Real and fictional characters provide dilemmas for each element in the narrative that do not bring up civil society as the final form of citizens, the series in the narrative shows dilemmas in problem solving by citizens, linear and parallel plots create dilemmas in the narrative over the relationship between issues, the public, and citizens. The last dilemma is the presence of the state that replaces citizens as a dilemma at the end of the narrative, which shows the most unique dilemma of the content that actually provides an alternative narrative

СВІТОВИЙ ДОСВІД УПРАВЛІННЯ ІТ-КОМПАНІЯМИ

The article summarizes the global experience of IT companies management and defines the prospects for its application in Ukraine. It is noted that today the IT sector is one of the leading types of economic activity in our country, as it solves issues in almost all spheres of the national economy and ensures the national security of the state in conditions of martial law. It has been revealed that today the information resource combined with modern management technologies is able to significantly increase the efficiency of production due to the use of the latest technologies and tools for the personnel potential. It was noted that the development of information technologies (IT) made it possible to improve business processes according to the following criteria: efficiency, ease of use, convenience, evidence and information processing reliability, etc. Based on the generalization of the leading world countries' experience, it was found that the activities of companies and large corporations are always associated with the accumulation of significant volumes of data, which require the use of modern analysis and visualization tools. At the same time, the implementation of such tools opens up great potential opportunities for the world's leading companies to obtain information that will be timely, relevant and will provide an opportunity to make certain management decisions regarding the situation in the market to which they belong and maintain their positions in the conditions of fierce competition. The central consumers of IT companies services in Ukraine have been identified. It was concluded that Western IT companies use tools for the introduction of modern technologies of information accumulation and its visualization, applying various methods that allow taking into account the interests and requirements of external and internal stakeholders, which significantly increases the economic efficiency of their activities and competitiveness on the market.

How to recover from difficult condition? The relationship between leader-employee congruence in creativity goal and innovative performance

PurposeDrawing upon the literature on person-leader supplementary fit literature, this study aims to positions dissatisfaction with organizational performance as a difficult condition that moderates the relationship between leader-employee congruence/incongruence in creativity goal and employee innovative performance.Design/methodology/approachIn this paper data were collected from 226 leader-employee dyads from several information technology companies in China. Polynomial regression combined with the response surface methodology was used to test the hypotheses.FindingsThree conclusions were drawn. First, employee innovative performance was maximized when leaders and employees were congruence in creativity goal. Second, in the case of congruence, employee had higher innovative performance when a leader's and an employee's creativity goal matched at high levels. Third, dissatisfaction with organizational performance moderated the effect of leader – employee congruence in creativity goal on employee innovative performance.Originality/valueThis study enhanced theoretical developments by considering the importance of leaders' congruence with employees in creativity goal for the first time. Additionally, the research results provided better practical guidance for how to help employees recover from difficult condition and continue to participate in innovation.

How leader humor stimulates subordinate boundary-spanning behavior: A social information processing theory perspective.

Based on social information processing theory, we provide a novel theoretical account of how and when leader humor influences subordinate boundary-spanning behavior. We develop a moderated mediation model explicating the mechanism of psychological safety and the boundary condition of subordinate interpersonal influence. Using multiwave data, we tested our research hypotheses with a sample of 452 members from 140 teams in a Chinese information technology (IT) company. Results showed that leader humor positively affects subordinate boundary-spanning behavior via increased psychological safety. Moreover, this mediated effect is stronger when subordinates have high interpersonal influence. These findings offer theoretical and practical insights into boundary-spanning activities and leader humor, which we discuss.

Analysis of Characteristics of Cooperation Network of Smart Agriculture Technology Companies: China as an Example

The development of new technology and the Internet has provided opportunities for the development of smart agriculture, but at present, the development of smart agriculture is still in the primary stage and faces many urgent technical problems, so most companies enhance their technological innovation capabilities through cooperation with other companies. This paper analyzes the characteristics of cooperation networks of smart agriculture technology companies and the differences in different stages by collecting companies with which smart agriculture technology companies have cooperation relationships and applying social network analysis. The results show that there are few cooperative relationships between smart agriculture technology companies, mostly with large information technology companies (e.g., Huawei and Alibaba), research institutes, and other non-agricultural companies. In the cooperation network, large information technology companies such as Huawei and Alibaba, China Agricultural University, Chinese Academy of Sciences, and Chinese Academy of Agricultural Sciences occupy important positions. However, the overall network density is low, and the cooperation is not tight enough, indicating that the development of smart agriculture technology companies needs to be improved. The findings of the study can provide suggestions for the development of smart agricultural technology companies.

Measuring the technical efficiency of the listed IT companies: Evidence from Bangladesh

This study aimed to measure the technical efficiency of information technology (IT) companies listed on the Dhaka Stock Exchange (DSE) in Bangladesh. It included ten listed IT companies for the period 2016–2020. The input-oriented Data Envelopment Analysis (DEA) approach was used to measure technical efficiency. This study used two inputs, such as fixed assets and capital expenditure, and three outputs, such as return on equity, return on assets, and total income, to measure technical efficiency. All the required data were collected from publicly available annual reports, the sample companies’ websites, and the website of DSE. The study found that Bangladeshi-listed IT companies were not adequately technically efficient, with an average efficiency score of 56.6 percent, requiring a 43.6 percent improvement in efficiency during the period 2016–2020. This inefficiency was due primarily to pure technical inefficiency followed by scale inefficiency. The findings of the study are expected to provide important and useful information to the Bangladesh Association of Software and Information Services (BASIS), the Bangladesh Computer Council (BCC), the ICT Division of the Bangladesh government, and the sample companies.

Examining the effects of supportive work environment and organisational learning culture on organisational performance in information technology companies: The mediating role of learning agility and organisational innovation

ABSTRACT This study investigates the influence of a supportive work environment and organisational learning culture (OLC) on organisational performance with a serial mediation of learning agility and organisational innovation. Data was collected from 379 entry and middle-level information technology (IT) professionals. Structural equation modelling (SEM) and bootstrapping approach were utilised to assess the proposed hypotheses. Results indicate that both a supportive work environment and learning agility have a significant and positive impact on organisational innovation. In addition, learning agility was significantly correlated with organisational performance. Learning agility and organisational innovation had a serial mediating role in the indirect effect of a supportive work environment and OLC on organisational performance. This is the first known study to highlight that both a supportive work environment and OLC are essential for enhancing organisational performance through learning agility and organisational innovation in IT companies.

Analysis of the Forbes global 500 companies in 2021

This article mainly uses tableau software to visualize and analyze the data of Forbes Top 500 companies in 2021, and from the visualized pictures, we can draw a report about the analysis of Top 500 companies in 2021 and the forecast of future industry development. From the visual analysis of the data, we can conclude that in 2021, Internet companies are growing rapidly and industries such as banking and insurance still maintain a high market share. Because of the rapid development of the information age, Internet companies and technology companies may have a brighter future. The traditional energy industry also still maintains a high scale and sales volume because of the high demand in the market. Finally, this article can bring some valuable data and suggestions for market analysis, industry investment.

Strategies to Educate Traditional Market Traders Based on Information Technology in Beringharjo Market, Yogyakarta City

The research strategy educates traditional market traders based on information technology using a qualitative approach to case studies. Data were collected through observation, interviews and documentation studies. The validity of the data is processed through tests of the degree of trust, transferability, dependence and certainty. Informance is determined by purposive sampling techniques, then the data is analyzed following qualitative rules. The research aims to explore how the Trade Office educates market traders in Pasar Beringharjo through a digitalization program. The results showed that the Department of Trade in educating market traders based on information technology uses strategies: a) external party cooperation, training, mentoring, developing insights and involving trader family members for traders who are constrained by brainware. The driving factors in educating information technology-based traders include: high participation of information technology companies, demands for government and merchant needs, government awareness of IT developments to preserve and develop the market, covid 19 outbreak, high merchant commitment supported by mobile phone communication tools. The inhibiting factors in educating information technology-based traders include the hardware and software owned by merchants, not all smartphones, as well as merchant culture that is still conventional. The results of the merchant market digitization program maintain commitment and are able to carry out online transaction systems with various application models such as Gopay or e-wallet, QRIS, E-Retribution, LinkAja, Grocery, InMobi, Titipku, and Semar by scanning barcodes and other eknik t.

Investigating the key success metrics for WFH/remote work models

PurposeThis paper aims to investigate the continuing experience of the employer and employees in terms of work–life balance (WLB) and productivity from the employees engaged in knowledge work working from home. Based on the findings, this study expands the key performance indicators (KPIs) of remote work and future policy decision including reorienting training practices that can be implemented to manage the workforce in a hybrid model.Design/methodology/approachFocus group interviews with the corporate executives and human resources (HR) managers of information technology (IT) sectors were conducted to pool critical success and challenging variables in various phases as in the initial and matured phase of work from home (WFH) followed by administering a structured questionnaire to identify employee perceptions toward work from office, home and hybrid mode among knowledge work employees.FindingsWLB and lower stress were the highlights of WFH, and women employees benefit from flexibility of work as the major highlighted success factor. But there were challenges ahead; teams have become more siloed with issues of ineffective communication resulting in team coherence issues, increased health risks and also can result in attrition. Productivity increased throughout, but in the extended phase of WFH, it has affected the WLB of a major portion of technology-driven employees in terms of health risks, burnout and job attrition.Research limitations/implicationsOnly the current employees working at IT companies in Kerala were surveyed, and this limited scope may not be consistent with other types of industries. The companies can approach the next phase of work by embracing the positives and learning from the challenges of WFH. The employers need to identify what exactly the employees feel through their interpersonal relationship through connect and trust.Practical implicationsA model with listed KPIs which will address the strategy enhancement for the future of work to uphold the success of work from anywhere at any time is suggested guaranteeing the best talent and productivity to progress forward. To foster the positive experience of WFH and hybrid mode of work, human resources (HR) interventions by reorienting effective training among employees are investigated and suggested as best practices to manage WLB and drive in flexibility to bring out the productivity potential among employees.Social implicationsCoworking spaces can be arranged for those employees who have space and location issues and also taking into consideration, the nature of work. Out of five to six working days, three days of work can be from office desk based on employee preference as quality of deliverables and performance seem to be the established striking factor of traditional mode of work.Originality/valueA model with listed KPIs and investigating the role of training which will address the strategy enhancement for the future of work to uphold the success of work from anywhere at any time is recommended guaranteeing the best talent and productivity to progress forward.

Application of technology-organization-environment model in HR analytics adoption

We are currently going through a period of technological advancement where high end technology is being applied in all departments like marketing, finance, operation, production and logistics. We are also seeing the adoption of technology in human resource function. There are various technology adoption models that are used to study the adoption of technology in business. In this research paper, we have used the Technology-Organization-Environment (TOE) Model to study the adoption of HR Analytics in information technology companies. Our findings suggest that technological, organizational and environmental factors play a key role in the adoption of HR Analytics in IT companies.

INFORMATION TECHNOLOGY IN THE PECAN NUT PRODUCTION: CASE IN PARANA STATE, BRAZIL

The aim is to assess the insertion of information technology in properties of pecan nut producers of the Western Region in Parana State, in Brazil. A questionnaire was applied to 21 pecan producers in the West Region of Paraná. Significant difference was tested using Kruskal Wallis in relation to the age of the farmer, working time, property size and use of information technology (IT). In the PDCA analysis, suggestions for continuous improvement were presented. In the findings, differences in the use of IT in properties of pecan nut producers are statistically significant in variables of property size and working time. The size, working time, number of computers, IT service outsourcing, and quality of data access are significantly and positively correlated. The practical implication is to use the implantation of IT in companies, as a methodological lens to evaluate the scenario of pecan producers of the Western Region in Parana State.

Agility and Innovativeness: The Serial Mediating Role of Helping Behavior and Knowledge Sharing and Moderating Role of Customer Orientation.

This study aims to understand the mechanism whereby the Agile approach works by analyzing the effect of agility on innovativeness, the sequential mediating effect of helping behavior and knowledge sharing, and the moderating effect of customer orientation. Data for 323 Information and Communication Technology (ICT) companies and 964 non-ICT companies were collected and analyzed through online surveys. Bootstrapping analysis using Model No. 83 of the PROCESS macro confirmed that agility increases team members’ helping behaviors and strengthens knowledge sharing, which in turn has a positive effect on innovativeness. More specifically, helping behavior and knowledge sharing sequentially mediate the relationship between agility and innovativeness. In addition, the study verified that customer orientation moderates the effect of agility on helping behavior. This study is meaningful in showing that it is important to create a culture that pursues “customer value” while promoting mutually helping behavior and sharing knowledge when introducing Agile methodology.

Analysis of employee perception of employer brand: a comparative study across business cycles using structural topic modelling

ABSTRACT Employer branding is an important measure to attract prospective employees and to motivate, engage, and retain their current employees. Employer branding is instrumental for the employer to position the organisation in the minds of current and potential employees by using a combination of economic, psychological, and functional benefits. In the current research the authors implement a set of natural language processing techniques (structural topic modelling) on the employee reviews posted on Glassdoor.com (an online platform where the employees can post reviews about their current and previous employers). The study has thematically structured the 35,075 reviews from 8 Information Technology companies, spanning 5 years from 2015 to 2019. The study compares the employer branding parameters and has identified the prominent dimensions across the expansionary (2015–2017) and contractionary (2017–2019) phases of business cycles. A significant difference in topical proportions were found across the business cycles, suggesting different priorities for different dimensions of the employer brand during expansionary and contractionary phases. The findings would serve as guidance for HR managers to understand the trends in the employee perceptions in the context of changing macro-environment situations and accordingly recalibrate their existing strategies for talent attraction and retention

Linking enterprise social media use, trust and knowledge sharing: paradoxical roles of communication transparency and personal blogging

PurposeThe purpose of this study is to investigate the impact of enterprise social media (ESM) use on two trust dimensions – affect-based trust (ABT) and cognition-based trust (CBT) – as mediators in the relationship between ESM use and knowledge sharing. In the first stage of the proposed model, the authors also consider transparent communication (TC) and personal blogging with colleagues (PBC) during work and non-work hours as moderators that reshape trust levels and subsequently promote knowledge sharing within the organisation.Design/methodology/approachThe authors collected the data in three waves from employees in China, the world’s largest market for social media. Five companies, including three information technology companies and two software companies, were targeted for data collection. Initially, a total of 403 ESM users were recruited, but the final sample in the final round was reduced to N = 292. The authors used Mplus (v8.5) to calculate direct path coefficients and indirect moderated-mediation effects.FindingsThe use of ESM promotes ABT and CBT, thereby improving knowledge sharing. ABT and CBT both fully mediate the effect of ESM use on knowledge sharing. However, the research reveals paradoxical findings regarding moderation. For example, on the one hand, TC negatively moderates the association between ESM use and ABT, thereby reducing knowledge sharing in the workplace. On the other hand, TC strengthens the relationship between the use of ESM and CBT, thereby increasing knowledge sharing. These contradictory findings indicate that TC functions as a double-edged sword; thus, the effective use of ESM in the workplace requires managers’ intervention. Finally, the analysis reveals that the moderating role of PBC strengthens the association between ESM use and both ABT and CBT, thereby increasing knowledge sharing.Originality/valueWhile stakeholders have expressed concern regarding the adverse impacts of workplace ESM adoption on employee performance, the authors provide a broad, novel perspective on the potential of ESM use to enhance knowledge sharing via trust (i.e. ABT and CBT). To the best of the authors’ knowledge, this is the first study to offer a comparative view of trust dimensions, such as ABT and CBT, and to discuss how, why and when TC and PBC interactions moderate the relationship of ESM to ABT and CBT and thereby lead to knowledge sharing. These interesting findings guide further research into the role of ESM in the workplace, especially research based on rational choice theory and communication visibility theory, by illuminating the ways in which employees can use ESM to reshape social communication in the workplace and thereby enhance knowledge sharing.

Enhancing IT industry employees’ service innovation performance: antecedents and outcomes of service innovation engagement

PurposeThis study aims to explore how information technology (IT) companies that provide professional information systems/IT solutions to business clients can enhance employees’ service innovation performance.Design/methodology/approachSelf-reported data were collected from 251 employees over two periods, along with their supervisor-reported data. The model was tested using structural equation modeling.FindingsEmployees’ engagement fully mediates the impact of innovative self-efficacy and social identification on service innovation performance. Employees’ customer orientation and feeling trusted both strengthen the transformation of service innovation engagement into service innovation performance. However, IT employees’ embeddedness, unexpectedly, significantly weakens the link between engagement and performance in business-to-business (B2B) service innovation contexts.Research limitations/implicationsThe sample was collected in Taiwan, where the IT industry is dominant and employees’ values and team interactions are influenced by Chinese culture. Data drawn from a single industry, involving a particular culture, limit claims of external validity.Practical implicationsManagers can encourage participative decision-making, or hold official platforms where peers and clients can exchange ideas, leading to higher levels of feeling trusted and customer orientation, which both strengthen the link between service innovation engagement and performance. Moreover, highly embedded members can easily discuss novel ideas with team members and obtain improvement-oriented feedback, which ensures highly embedded members can keep focusing on service innovation.Originality/valueThis study provides a more nuanced picture of predictive factors for individual innovation behavior in B2B service innovation contexts in which employees provide business clients with professional, innovative IT solutions through team-based projects.

How can digital collaboration capability boost service innovation? Evidence from the information technology industry

Digital collaboration capability, which refers to a company's ability to share and coordinate information with partners via digital channels, is one of the primary organizational capabilities that helps companies gain differentiation advantages. However, there is still no consensus on how companies should leverage digital collaboration capability to improve their services. To fill this gap, we develop a moderated mediation model from the perspective of absorptive capacity. Through the survey of 205 Chinese information technology (IT) companies, we find that potential absorptive capacity and realized absorptive capacity fully mediate the positive relationship between digital collaboration capability and service innovation, suggesting that digital collaboration capability can improve a company's services only when it is translated into absorptive capability. More interestingly, technological turbulence strengthens the mediation effect of absorptive capacity, implying that a high-level technical environment better facilitates companies to absorb information and knowledge from different digital channels and subsequently improves service innovation. We contribute to the existing digital innovation literature by articulating the moderated mediation mechanisms through which digital collaboration capability influences service innovation. Our study also provides managerial implications for companies on how to boost service innovation in the digital era.

Adoption of enterprise mobile systems – An alternative theoretical perspective

Enterprises nudge the usage of mobile devices to ensure business continuity, although this tends to amplify corporate security risks. Consequently, corporations adopt Enterprise Mobile Systems (EMS) to facilitate employees working from home, ensuring security and privacy. Notwithstanding the business benefits of EMS, the adoption rate of these solutions by employees is significantly low. Traditional theories on technology adoption do not explain why some employees choose to use EMS through their mobile devices to access official applications, while others refrain. This study uses construal level theory and rational choice theory to examine the role of use contexts and intention to comply with EMS policy on employees' decision to adopt EMS. A combination of qualitative and quantitative methods was applied. A mixed approach was followed for this study and analysis was done based on country-wide cross-sectional survey of 330 professionals engaged with reputed information technology companies. The results highlight that employees’ use contexts and intentions to comply with the EMS policy are strong antecedents of adapting to new systems. The results also reinforce that policy awareness positively affects the intention to comply with EMS policies, impacting employee engagement and task performance.

To learn and let learn? Characteristics of the learning environment in knowledge-intensive medium-sized enterprises

PurposeThis study aims to investigate the characteristics of learning environments and the related human resource (HR) practices in two Hungarian information technology (IT) companies. The aim of the contribution is to provide an empirical in-depth analysis of how learning environments are being created and managed in knowledge-intensive small- and medium-sized enterprises.Design/methodology/approachThis study is based on the analysis of two company case studies. Relying on semi-structured interviews, the following research question was formulated: Are knowledge-intensive organisations necessarily accompanied by an expansive learning environment and HR practices consistent with that?FindingsThe lessons learned from the two case studies indicate that there is no direct link between knowledge-intensive work and an expansive learning environment. The establishment of a specific type of learning environment is rather connected to the types of knowledge being used in the labour process and the management’s perspective on learning and development. It also implies that companies, instead of representing unified models, may combine various elements of an expansive and restrictive learning environment.Originality/valueThe originality of the findings of this study lies in the interpretative linking of learning environments and HR practices in medium-sized IT companies.