Information Technology Enabled Services Industry Research Articles

A Study on Employee Engagement Strategies in ITES Enabled in Coimbatore

This study focuses on employee engagement strategies in the Information Technology Enabled Services (ITES) sector in Coimbatore. The objective of the study is to examine the awareness level of employees towards engagement at work, assess their level of satisfaction with job engagement, and explore the influence of employee engagement on performance growth in the ITES industry. The data was collected and analysed using software tools such as Excel and SPSS. The study findings provide valuable insights into the factors affecting employee engagement and its impact on organizational performance. The study recommends implementing effective employee engagement strategies to enhance job satisfaction, motivation, and productivity in the ITES sector in Coimbatore.

Determinants of exit options of venture capitalists: evidence from India

PurposeA critical aspect in venture capital (VC) exiting is the choice of exit mode. This study aims to predict if venture capitalists (VCs) can take the venture capital undertaking public by identifying the impact of investment attributes, market timing and macroeconomic conditions on the choice of mode of exit for VCs.Design/methodology/approachThe study uses logistic regression on a sample of 632 Indian VC-backed firms where VCs exited during the past two decades via initial public offers (IPOs) and other routes, including strategic sale, secondary sale and buyback.FindingsResults suggest that growth stage investments, larger syndication size and a larger number of IPOs increase the probability of exiting through IPOs, whereas investments in the information technology and information technology-enabled services industry have a higher likelihood of being exited through other routes. Region and gross domestic product are found to be statistically insignificant in predicting the likelihood for a particular mode of exit.Practical implicationsThe results have practical implications for VCs as knowledge regarding the influence of investment attributes, market timing and macroeconomic conditions can help them in deciding their exit strategy vis-à-vis mode of exit and can maximize their potential gains. The results also have implications for the potential investors, primarily the public at large and acquirers.Originality/valueThe determinants of VC exit options remain an unexplored area in the Indian context. To the best of the authors’ knowledge, the study is the first of its kind that has used investment attributes, market timing and macroeconomic conditions to predict VC exit options in India.

Reasons of Attrition of Employees in IT and ITEs Industry: A Descriptive Study

One of the most rapidly expanding industries in the world and one that significantly contributes to the world economy is information technology (IT) and information technology enabled services (ITES). High personnel attrition or turnover poses a significant problem for the sector notwithstanding its expansion and success. In the IT and ITES sector, attrition refers to the phenomena of people leaving a company for a variety of reasons, including a search for better possibilities, higher pay, a better work-life balance, or a lack of job satisfaction. The IT and ITES industry can be significantly impacted by attrition, which can result in higher hiring costs, decreased productivity, and lower morale among surviving personnel. Also, because of the industry's intense competition, businesses constantly struggle to hold on to their highly qualified employees, protect their good name, and stay one step ahead of the pack. So, it is crucial for employers to adopt effective tactics to retain their staff and accomplish their organizational goals if they are to build strategies that would help the IT and ITES business.

The development and validation of a scale on perceived workplace flexibility in Indian context

Workplace flexibility has been regarded as a way to increase employee well-being. Workplace flexibility has many facets, and it is essential to have a unified scale to measure its effectiveness towards the same. Workplace flexibility has been studied in many different contexts to quantify its significance in light of other factors. This study aims at developing a scale to measure the overall score on workplace flexibility in the Indian context. The study incorporates various items highlighted in the literature review, modifying them in the Indian context and testing its overall validity and reliability using exploratory and confirmatory factor analysis. The study has been done on the Indian Information Technology, and Information Technology enabled Services Industry. The study can further be advanced to explore its effects in light of other industry-specific factors. It can help identify the perception of employees towards various workplace flexibility options.

Adoption of Human Resource Analytics in Information Technology and Information Technology Enabled Services Industry in India

This research paper strives to examine the acceptance of HR analytics in Indian IT and ITES organizations. The primary objective of the paper is to find out the factors of change impacting the acceptance of change on an individual level in employees with reference to adoption of Human Resource Analytics. The factors are identified and compared with level of acceptance of change in the organisation. This paper further sets many grounds for future research in the field of human resource analytics.

Predictors of subjective career success amongst women employees: moderating role of perceived organizational support and marital status

PurposeThe purpose of this study is to examine the relationship between subjective career success (SCS) and proactive career behavior as well as family support, with a focus on women professionals in India. The study also investigates the moderating role of perceived organizational support and marital status on these relationships.Design/methodology/approachThe sample consists of 363 women professionals working in the information technology-enabled services industry in India. The study is cross-sectional in design.FindingsFindings from this study posit the positive moderating role of perceived organizational support on the relationship between proactive career behavior and SCS and on the relationship between family support and SCS. As a moderator, marital status has a positive impact on the relationship between proactive career behavior and SCS but has a negative impact on the relationship between family support and SCS.Practical implicationsThe results from this study will help organizations understand the predictors of career success of women employees. Another practical implication is that this study establishes knowledge of perceived organizational support, a controllable organizational factor as a moderator in positively influencing the success of women’s careers. Leaders and managers can, therefore, use organizational factors to facilitate the success of women employees.Originality/valueThis study is perhaps the first to examine the relationship between antecedents of career success for women professionals in the context of India.

The Eco-system of the Software and Information Technology Enabled Services Industry in Dalian, China

The Eco-system of the Software and Information Technology Enabled Services Industry in Dalian, China

Workforce issues and their impact on projects: study on the Indian IT and ITeS industry

Today’s information technology (IT) industry is facing challenges from different corners because of globalization, technological changes, market and economic fluctuations and dynamic changes in customer requirements. A new stream of jobs has been emerging from time to time in the IT and IT enabled services (ITeS) industry. People management is gaining more concern when compared to technology management. Issues of recruiting right people with right and special skills, motivating them to improve their productivity continuously and retaining potential and productive people are becoming additional challenges to the success of IT projects by enabling the IT industry achieve steady growth and continue the ongoing projects without any interruptions or constraints. The study focuses on the dynamics of human work force of IT projects and analyses the important issues of managing the manpower and their impact on time, cost and quality of the projects. From the analysis of data collected through surveys in some big IT and ITeS companies in India, it was found that the issue of availability of human resources stood as the most significant issue in addition to showing highest impact on quality, cost and time of the IT projects. In contrast, the issue of employees-oriented programs attributed lowest significance and showing least impact on the three success factors of IT projects when compared with remaining ones.