Information Technology Acceptance Model Research Articles

Information Technology Readiness and Acceptance Model for Social Media Adoption in Blended Learning: A Case Study in Higher Education Institutions in West Java, Indonesia

Information Technology Readiness and Acceptance Model for Social Media Adoption in Blended Learning: A Case Study in Higher Education Institutions in West Java, Indonesia

Các yếu tố tác động đến sự hài lòng của doanh nghiệp đối với cảng điện tử khu vực Đông Nam Bộ: Tích hợp các mô hình Hệ thống thông tin thành công và Chấp nhận công nghệ

Vietnamese seaports are strongly applying digital technology in business activities, attracting stakeholders in the transportation supply chain to participate, creating a competitive advantage in the international market; However, there is not much research on electronic ports (ePort). The article identifies factors affecting businesses' satisfaction with ePorts in the Southeast region through the integration of Information Systems Success and Technology Acceptance Models. The research model has been validated through PLS SEM testing results from 220 respondents who are ePort users including: shipping lines, domestic transport, logistics service providers, and import-export companies. The empirical results provide significant positive impacts between the factors system quality, service quality, information quality, perceived usefulness, perceived ease of use and satisfaction with ePort. The empirical evidence and discussion presented in the study will help ePorts’ manager improve and utilize the full potential of ePorts as a useful tool towards transparency and efficiency in the port clearance process of imported and exported cargoes.

Ada Apa dengan Niat Wajib Pajak dalam Menggunakan E-Filling Di Indonesia?

The Directorate General of Taxes' Self Assessment method gives taxpayers the confidence to calculate, pay and report their own taxes. E-filing facilitates tax reporting in Indonesia, supporting the Directorate General of Taxes' efforts to accelerate revenue. Qualitative research using the meta-analysis method shows that WP behavioral interest affects the effectiveness of e-filling which has an impact on formal tax compliance. The low effectiveness can be caused by the lack of WP interest, which is reflected in the preference for using other methods and the lack of recommendations. Socialization and awareness raising are needed. The e-filing application plays an important role despite some technical constraints. Changes to information technology affect the level of formal compliance of taxpayers. The information technology acceptance model emphasizes perceived usefulness in influencing user behavior. Despite technical constraints, technological developments such as e-filing receive a positive response from taxpayers for future tax return submission.

Perspectives and Needs of Malaysian Patients With Diabetes for a Mobile Health App Support on Self-Management of Diabetes: Qualitative Study.

Effective self-management of diabetes is crucial for improving clinical outcomes by maintaining glucose levels and preventing the exacerbation of the condition. Mobile health (mHealth) has demonstrated its significance in enhancing self-management practices. However, only 20% of Malaysians are familiar with mHealth technologies and use them for health management. This study aims to explore the perceived benefits and challenges, needs and preferences, and willingness of patients with diabetes to use mHealth apps for self-management of diabetes. The study involved one-on-one semistructured online interviews with a total of 15 participants, all of whom were aged 18 years or older and had been diagnosed with diabetes for more than 6 months. An interview guide was developed based on the constructs of the Technology Acceptance Model (TAM), the Health Information Technology Acceptance Model (HITAM), and the aesthetics factor derived from the Mobile Application Rating Scale. All interviews were recorded in audio format and transcribed verbatim. The interview content was then organized and coded using ATLAS.ti version 8. Thematic analysis was conducted in accordance with the recommended guidelines for analyzing the data. From the interviews with participants, 3 key themes emerged regarding the perceived benefits of using mHealth app support in diabetes self-management. These themes were the ability to track and monitor diabetes control, assistance in making lifestyle modifications, and the facilitation of more informed treatment decision-making for health care professionals. The interviews with participants revealed 4 prominent themes regarding the perceived barriers to using mHealth app support for diabetes self-management. These themes were a lack of awareness about the availability of mHealth support, insufficient support in using mHealth apps, the perception that current mHealth apps do not align with users' specific needs, and limited digital literacy among users. The interviews with participants unveiled 4 key themes related to their needs and preferences concerning mHealth app support for diabetes self-management. These themes were the desire for educational information, user-friendly design features, carbohydrate-counting functionality, and the ability to engage socially with both peers and health care professionals. The majority of participants expressed their willingness to use mHealth apps if they received recommendations and guidance from health care professionals. Patients generally perceive mHealth app support as beneficial for diabetes self-management and are willing to use these apps, particularly if recommended by health care professionals. However, several barriers may hinder the utilization of mHealth apps, including a lack of awareness and recommendations regarding these apps from health care professionals. To ensure the effective development of mHealth app support systems for diabetes self-management, it is crucial to implement user-centered design processes that consider the specific needs and preferences of patients. This approach will help create apps that are tailored to the requirements of individuals managing diabetes.

Information technology maturity and acceptance models integration: the case of RDS

Purpose/Thesis: This article presents three methods for evaluating technological innovations, with a particular focus on information technology innovations such as information systems and services. These methods include assessing maturity, the diffusion of innovative information technologies, and their acceptance. The aim is to indicate the complementarity of these methods, which makes their integrated application appropriate.
 Approach/Methods: There are two types of theories that take into account the perspectives of both the creators of information technologies (technology maturity models) and their users (technology acceptance models). The article attempts to identify the commonalities between these models to enable their joint use. The joint application of these models is demonstrated through an example using research data services (RDS) maturity models. Six RDS maturity models known from the literature were analyzed from the perspective of their completeness using the technology acceptance model (TAM).
 Results and conclusions: This approach enables the assessment of maturity models from the perspective of RDS users’ needs, affecting the level of their acceptance. The results indicate that existing RDS maturity models do not sufficiently consider the needs and perspectives of their users, hindering the acceptance of the technology.
 Originality/Value: The article demonstrates a new point of view on information systems assessment, which serves to integrate two previously used methods of assessing the IS: maturity models and innovative information technologies acceptance models. The article proposes combining both methods to obtain a more coherent and universal research tool.

Exploring the Nexus of Student Engagement and E-Learning Adoption in Yemeni Universities: Unveiling Behavioral Intentions for Digital Education

E-learning has transformed higher education by utilizing Information and Communication Technology to provide a more dynamic approach to learning. To effectively implement e-learning in Yemeni public universities, it is vital to identify and address the influences impacting its acceptance. Despite the Yemeni government's efforts to introduce e-learning in both public and private universities, several obstacles must be overcome to ensure the system's success. This study seeks to explore the feasibility of adopting e-learning in Yemen's public universities and examine the influences influencing behavioral intention towards e-learning. To accomplish these aims, the DeLone and McLean Model of Information Systems Success (D&M ISS) and Technology Acceptance Model (TAM) and they were employed as theoretical frameworks. A survey was conducted, and data were collected through a survey from a sample of 250 students across public universities in Yemen. The study models' postulated factors' predictive behavior was examined using structural equation modelling (SEM). The results showed that perceived utility, service quality, information quality, and ICT infrastructure had a substantial impact on students' behavioral intention to engage in e-learning. In addition, attitude and user satisfaction influenced the relationship between these characteristics and behavioral intention.

How to improve the smart construction technology usage behavior of construction enterprise employees? — TOE framework based on configuration study

PurposeDespite smart construction technology's great potential to improve the productivity of the architectural, engineering and construction (AEC) industry, the implementation of smart construction technology has failed to achieve the expected benefits due to the negative usage behaviors of construction enterprise employees. This study aims to identify the determinants and their configuration effects on the smart construction technology usage behavior (SCTUB) based on the Technology-Organization-Environment (TOE) framework. This study then verifies the practical paths to improve the employee's SCTUB from the configuration perspective.Design/methodology/approachA mixed-method approach involving survey and qualitative comparative analysis (QCA) is conducted in this study. Based on the detailed literature review and semi-structured interview, this study identifies the factors and proposes the TOE framework to determine the configuration conditions affecting employee's SCTUB and verify practical paths to promote this user behavior.FindingsThe TOE framework's technical, organizational and environmental elements are interdependent. The emergence of a high SCTUB is not determined by a single determinant but by configuration conditions. Four equifinal conditions (e.g. organization-technology type, technology-organization type, environment type and organization-technology balanced type) are verified to promote construction enterprise employee's SCTUB.Practical implicationsThe four verified configuration conditions could guide construction enterprises to formulate complementary strategies for promoting the construction enterprises' employees to implement smart construction technology and achieve the enterprise's digital transformation.Originality/valueThe inter-dependence of the three-dimension factors, namely technical, organizational and environmental elements are explored to enrich the literature on the TOE framework. Meanwhile, the configuration effects of these factors on usage behavior are identified, expanding the literature on the information technology acceptance model.

Patients' perspectives on video consultation for non-communicable diseases: a qualitative study in Singapore.

The COVID-19 pandemic increased the use of telemedicine in primary care services. Understanding patients' perspectives on telemedicine is pivotal for its wider adoption in managing non-communicable diseases (NCDs) in the community. To explore the views and concerns of patients who have yet to use video consultation (VC) for NCD management in Singapore. This qualitative study was conducted in a primary care clinic in Singapore. In total, 16 patients participated in individual in-depth interviews. The participants had type 2 diabetes mellitus and/or hypertension and/or hyperlipidaemia without prior VC experience. They were purposively enrolled in the polyclinic. Audited transcripts were independently coded by two investigators. Thematic analysis was performed to identify perspectives on telemedicine based on the health, information, and technology zones of the Health Information Technology Acceptance Model. The following three themes emerged: perceived benefits of VC utility; perceived barriers of VC adoption; and potential challenges of VC. Participants viewed VC as safe and convenient if they had stable NCD. They voiced concerns on possible suboptimal care owing to the absence of physical examination, network connectivity, and personal medical data security. Participants highlighted challenges of VC uptake such as digital health familiarity, availability of their own mobile and telemonitoring devices, and healthcare costs consideration. Addressing the concerns and challenges highlighted by non-VC users can help physicians and policymakers explore ways to scale up telemedicine in Singapore. A hybrid clinical care model comprising in-person visits and VC may be the way forward for NCD management.

Enhancing Museum Visiting Experience: Investigating the Relationships Between Augmented Reality Quality, Immersion, and TAM Using PLS-SEM

Augmented reality (AR) has received increasing attention and has been utilized to enhance the customer experience in museums. This study employs the Information System (IS) success model, immersion theory, and Technology Acceptance Model (TAM) to investigate the impact of AR quality on various dimensions of immersion and the effects of different dimensions of immersion on perceived usefulness and ease of use. Quantitative research was conducted on 295 visitors surveyed at the Wuhan Natural History Museum. Partial least squares structural equation modeling (PLS-SEM) was utilized to test the model. The results indicate that higher-quality AR enhances immersion and that aesthetic experience can enhance the escapist experience within the AR environment. Both dimensions of immersion contribute to perceived usefulness, while the aesthetic experience of museum visits contributes to perceived ease of use. The results obtained from the experiments provide insights into designing AR systems for use in museums.

A Sustainable Quality Model for Mobile Learning in Post-Pandemic Higher Education: A Structural Equation Modeling-Based Investigation

As an effect of the digital transformation encountered by higher education institutions in the post-pandemic phase, the current study aims to inspect the factors affecting the actual use of mobile learning among higher education students. A novel hybrid model based on the information system success and technology acceptance models was proposed and tested. The study included 400 undergraduate and postgraduate students from four Saudi universities who responded to a questionnaire consisting of two parts and seven dimensions, with a total of 26 items. For the analysis, a quantitative approach was applied using structural equation modeling. The results displayed that information quality had no impact on the actual use of mobile learning among higher education students. In contrast, other quality factors (system quality, service quality, and satisfaction) and perceived factors (perceived usefulness and perceived ease of use) had a positive effect. Accordingly, this study proposed an integrated framework to assist decision makers at higher education institutions in scaffolding students to develop their educational performance by depending on mobile applications comprising high-quality factors that address their real needs. This would also enable higher education institutions to enhance their digital transformation experience, thus contributing to achieving positive learning sustainability after the pandemic.

Factors That Affect User Satisfaction of Using E-Commerce Chatbot: A Study on Generation Z

In this modern era, E-commerce is one of the industries that focuses on using artificial intelligence (AI) to improve the business performance especially in the area of electronic customer relationship management (e-CRM). In this research, the usage of one of the AI tools, which is known as chatbot, is further investigated in the area of e-commerce. There are various past researches which focus on the topic of chatbot. However, the past researches are restricted by several factors such as location, industry, and respondent. Therefore, this research will focus on a brand-new location, which is Malaysia. The newly targeted industry and respondent will be e-commerce industry and Generation Z respectively. The objective of this study is to investigate the factors that affect user satisfaction of using e-commerce chatbot. This research utilizes both Information System Success Model (ISSM) and Technology Acceptance Model (TAM) in order to provide theoretical foundation to this research. It’s aimed to contribute new insight by combining the two models in order to test the relationship between the variables with the user satisfaction of using e-commerce chatbot. The variables that are derived from ISSM are system quality, information quality, and service quality; while the variables that are derived from TAM are perceived ease of use and perceived usefulness. The data collection method for this research is through questionnaire while the sampling method is convenience sampling. For data analysis and measurements, reliability test, descriptive and frequency distribution, and multiple linear regression were used for the purpose of this research. In terms of the research outcomes, three independent variables that are proven to have significant relationship with the dependent variable are system quality, information quality, and perceived usefulness; while service quality and perceived ease of use are proven to have no significant relationship with the dependent variable. This research is able to create new insights and provide more information to the future researchers. Moreover, it is also able to deepen the understanding of chatbot developers especially in modifying and innovating the chatbots from time to time so that they are able to meet the users’ expectations. Last but not least, this research is able to provide information regarding ways to improve electronic customer relationship management (e-CRM) to the functional area of the organizations so that they can have a better understanding on the ways to improve customers’ satisfaction through the e-commerce platform. Purpose of this document is to provide a consistent format for full papers appearing in the conference proceedings and journal. The publisher strongly encourages the authors to use the full paper template when preparing the article. This document also provides guidelines to the authors for submission of full paper for publication.

Influencing Factors of Online Course Learning Intention of Undergraduates Majoring in Art and Design: Mediating Effect of Flow Experience

Using technology to support learning is a major trend in the development of modern education. In the face of COVID-19, online courses play an important role. During the COVID-19 pandemic, a large number of online art design courses have been developed in China. Art design courses involve many practical investigation and skill operation links, which is a challenge of online learning. In order to explore the influencing factors of online course learning intention of art and design majors, this study compiled a questionnaire, conducted an online survey on 1,057 Chinese art and design majors through the Wenjuanxing questionnaire survey platform, and conducted structural equation analysis and hierarchical regression analysis on the sample data by using SPSS and AMOS analysis software. Based on Information Technology Acceptance Model and immersion theory, this study focuses on the relationship between information characteristics, immersion experience and learning intention of art and design online courses. The results show that the antecedent variables such as professionalism, interactivity, interest, and ease of use of online courses have a positive impact on College Students’ user immersion experience and learning intention; Immersion experience positively affects learning intention; Immersion experience plays a mediating role between online course information characteristics and learning intention.

The Level of Acceptance of Preservice Teachers at Kuwait University for Infographics Applications in Light of the Information and Communication Technology Acceptance Model “ICTAM”

The Level of Acceptance of Preservice Teachers at Kuwait University for Infographics Applications in Light of the Information and Communication Technology Acceptance Model “ICTAM”

Development of a framework to promote rural health workforce capability through digital solutions: A qualitative study of user perspectives.

A high-quality, sustained, health workforce contributes to a healthy population. However, a global reality is that rural health services, and the workforces that provide those services, are under unprecedented pressure. It is posited that improving a rural health practitioners’ capability could help to retain them working rurally for longer. Capability refers to skills and experience and the extent to which individuals can adapt to change, generate new knowledge and continue to improve their performance. With rapidly increasing access to, and use of, digital technology worldwide, there are new opportunities to build capability and leverage personal and professional support for those who are working rurally. In 2021, semi-structured interviews were conducted in rural Australia with thirteen General Practitioners and allied health professionals. Thematic analysis was adopted to analyse the data and map it to the Health Information Technology Acceptance Model. Whilst it could be assumed that low technology literacy would act as a barrier to the use of digital tools, the study demonstrated that this was not a significant impediment to participants’ willingness to adopt digital tools when social and professional networks weren't available face to face to address their capability challenges. The findings provide insight into the concept of health workforce capability and important considerations when designing capability support. This includes key features of health apps or digital tools to support the capability of the rural health workforce. Understanding the factors that make up a health professionals’ capability and the motivations or cues to act to build or maintain their capability may have a positive effect on their retention in a rural location.

An Analysis of the Relationship between University Students’ Views on Distance Education and their Computer Self-Efficacy

This study aims to examine the relationship between university students’ views of distance education system and their computer self-efficacy in terms of some variables using Information Systems Success Model (ISSM) and Technology Acceptance Model (TAM). The study is important since the studies on the distance education system made with Unified Learning Style Model (ULSM) are limited in the COVID-19 pandemic period when distance education has become widespread. The views of university students on distance education and computer self-efficacy were examined in the study in accordance with the causal-comparative design, taking into account the variables of gender, year of study and academic achievement. Then, the correlation between the Technology Acceptance Model, participants’ achievement levels and computer self-efficacy was explained. 895 students attending Necmettin Erbakan University Faculty of Applied Sciences undergraduate program participated in the study. While gathering data, previously tested Technology Acceptance and Information Systems Success Model Integration and Computer Self-efficacy scales were used by combining the components from both models.

The Influence of Information System Success and Technology Acceptance Model on Social Media Factors in Education

The current study explores the students’ behavioral intention to use social media and actual social media use in higher education, specifically the perception of their academic performance and satisfaction. The study is theoretically based on the technology acceptance model (TAM) with evaluation information system success models (ISSM). Theoretically, five independent constructs were identified as contributory to behavioral intention to use social media, and actual social media use towards the students’ satisfaction and performance impact was analyzed. A questionnaire survey based on the technology acceptance model (TAM) and information system success model (ISSM) was utilized as the key method for collecting data and disseminated to 1200 students from four public universities of Malaysia chosen through a random sampling technique. For data analysis, the SPSS and structural equation modeling (SEM-Amos) were used. Outcomes obtained from the students’ behavioral intention to use and actual social media usage indicates a positive and constructive influence on satisfaction and academic performance in higher education. In addition, both male and female students were satisfied with perceived usefulness (β = 0.095, t-value = 3.325, p < 0.001 and β = −0.045, t-value = −2.079, p < 0.001, respectively), perceived ease of use (β = 0.108, t-value = 3.29, p < 0.001 and β = 0.307, t-value = 12.365, p < 0.001, respectively), perceived technology fit (β = 0.14, t-value = 4.769, p < 0.001 and β = 0.277, t-value = 12.358, p < 0.001, respectively), information quality (β = 0.108, t-value = 3.825, p < 0.001 and β = 0.109, t-value = 5.087, p < 0.001, respectively), and system quality (β = 0.232, t-value = 7.573, p < 0.001 and β = 0.176, t-value = 7.429, p < 0.001, respectively). Therefore, we encourage students to use social media for educational purposes and encourage more interactions with peers at higher education institutions. The study’s empirical findings present strong support for the integrative association between the TAM and the ISSM in using online learning platforms to improve students’ academic achievements and satisfaction. This could help decision makers in universities, higher education institutions, and colleges to plan, evaluate, and implement online learning platforms in their institutions.

Patient Portal Use by Adults With Heart Failure: An Integrative Review.

Heart failure is a chronic condition affecting many with an emphasis on self-management to improve outcomes and decrease the cost of care. A potential strategy to improve the self-management of heart failure includes the use of a patient portal. The purpose of this integrative review is to synthesize what is known about patient portal use by adults with heart failure to identify contributing factors for use and areas for future research. Within the three zones of the Health Information Technology Acceptance Model, predominant themes contributing to patient portal use were identified. Within the health zone, the predominant themes were physical and mental health, quality of life, and social interaction. Within the information zone, the predominant themes included knowledge about heart failure and self-care, information sharing, and communication. Within the technology zone, the predominant themes include the barriers and facilitators of patient portal use and overall usability. Overall, the patient perceptions of the patient portal can lead to the acceptance and use of the technology that can enhance self-management. Healthcare providers should partner with adults with heart failure to maximize the features of the patient portal to support self-management.

A qualitative evidence synthesis of users' experience of mobile health applications in the self-management of type 2 diabetes.

The aim of this qualitative evidence synthesis was to identify and synthesise qualitative research relating to experiences of using mobile health (mHealth) applications to aid self-management of Type 2 Diabetes. Using a systematic search strategy, 11 databases were searched (Medline, CINAHL, PsychInfo, PubMed, Web of Science, Embase, Cochrane Library, Scopus, ProQuest A&1, ProQuest UK & Ireland, Mednar). "Best fit" framework synthesis was used guided by the Health Information Technology Acceptance Model (HITAM). Assessment of methodological limitations was conducted using Critical Appraisal Skills Programme (CASP) and confidence in the review findings were guided by GRADE-CERQual. Fourteen eligible studies were included in the synthesis (7 qualitative and 5 mixed methods). Key themes identified under the health, information and technology zones of the HITAM revealed the benefits of mHealth apps, barriers to their use, their perceived usefulness and ease of use. Most people used the apps for feedback on their self-management and found them helpful in their communication with health care providers. Some embraced the technology and found it easy to use while others found mHealth apps to be counterintuitive.

Enterprise Resource Planning Systems and User Performance in Higher Education Institutions of Pakistan

The study is designed to assess the impact of Enterprise Resource Planning (ERP) systems on the performance perceived by users in Higher Education Institutions (HEIs) of Pakistan. This study sought to evaluate the effect of ERPs quality factors including Information Quality (IQ), System Quality (SQ) and Service Quality (SRQ) on User Performance (UP) towards system usage and the mediating role of Perceived Usefulness (PU), Perceived Ease of Use (PEOU) and User Satisfaction (US) between ERPs quality factors and UP. Consequently, a framework is proposed by integration of DeLone & McLean (D&M) Information Systems (IS) success model and Technology Acceptance Model (TAM) to address the research questions. The study used quantitative research methodology and data were collected from 317 employees from eight universities in Pakistan. Structural Equation Modelling (SEM) was performed using SmartPLS and the results indicated that SQ, IQ and SRQ has direct and positive effect on UP. Additionally, PU and PEOU are found to have mediating role between ERP quality factors and UP. Moreover, US has mediated the relationship between SQ, IQ with UP, but failed to mediate the effect of SRQ on UP. Theoretically, the study contributes by integrating factors from D&M IS success model and TAM to investigate the effect of ERP systems on UP through PU, PEOU and US. Practically, the study implied that practitioners needs to put efforts to provide a system which users perceive as useful and free of efforts.

Dual decision-making with discontinuance and acceptance of information technology: the case of cloud computing

PurposeThe purpose of this paper is to investigate organizational information technology (IT) deployment from a dual decision-making perspective. This study builds on rational choice theory to characterize how the costs and values of incumbent IT and those of the corresponding new cloud computing influence a company's dual decision of discontinuance and acceptance.Design/methodology/approachThis study chooses cloud computing as the research context, since it is one of the most well-accepted ITs in current practice. By using survey methodology, the data were collected from organizations around the world. Our hypotheses were examined via multimethod analyses, including the partial least squares, the multinomial log it regression and the analysis of variance.FindingsThis research reveals that organizations often follow the dual decision-making process in IT deployment regarding a non-cloud, hybrid structure and full-cloud considers incumbent IT discontinuance and new cloud computing acceptance. These results indicate that organizations may embrace cloud computing because of its perceived high system compatibility and low support costs. Meanwhile, security threats remain the primary obstacles to conducting business in the cloud.Originality/valuePrevious studies mainly focus on a single aspect and do not reveal the intricacies of the interactions between the reduction of incumbent IT and the addition of new IT. To address this gap in the body of knowledge, our study proposes a dual decision model based on a dialectical understanding of new and incumbent IT mechanisms instead of a singular IT acceptance model.