Information Service Innovation Research Articles

Software defined networking for internet of things: review, techniques, challenges, and future directions

Security networks as one of the biggest issue for network managers with the exponential growth of devices connected to the internet. Keeping a big and diverse network running smoothly and securely is no easy feat. With this in mind, emerging technologies like software defined networking (SDN) and internet of things (IoT) hold considerable promise for information service innovation in the cloud and big data era. Therefore, this paper describes the model of SDN and the architecture of IoT. Then this review does not only review the research studies in SDN-IoT but also provides an explanation of the SDN-IoT solution in terms of architecture, main consideration, model, and the implementation of SDN controllers for IoT. Finally, this review discusses the challenges and future directions. This paper can be used as a starting point for thinking about how to improve SDN-IoT security and privacy.

Information Service Innovation in College Libraries Based on Big Data Analysis

Abstract This paper first proposes a real-time recommendation technique based on user images and utilizes multi-dimensional small data fusion for user image construction, which in turn gives a personalized wisdom service recommendation structure. Secondly, user long and short-term preference fusion is carried out by introducing a self-attention mechanism and GRU network, and then personalized retrieval recommendation based on user long and short-term preference is realized. Finally, an investigation is carried out to determine the effectiveness of the personalized wisdom information service model through empirical analysis. The results show that the mean value of literature and history in the user portrait category III is 1.553, the change in the borrowing of books in the I major category decreased by 31.94% from 2018 to 2022, and the average satisfaction of users for the personalized recommendation service is 83.52%. This shows that the personalized intelligent information service model of the college library can realize the innovation of library information service and further improve the satisfaction of users for the college libraries.

Classifying innovation in Indonesian public libraries

PurposePublic libraries have been making various efforts and innovations to adapt to changes. The purpose of this study is to analyze type of library innovation based on the innovation’s subject.Design/methodology/approachThe data was collected by identifying the information in regard to the innovation uploaded on the library website. A total of 548 public library websites have been identified, and 1,567 library innovations data have been collected.FindingsThe innovations that have been made and carried out are divided into seven subject categories: inclusion-based innovation, information source innovation, innovation, cooperation, innovation in information services, innovation in library management, innovation with the use of technology. The consequences of innovation in public libraries include increased performance, community empowerment, increased accessibility of information, increased public literacy and external support.Research limitations/implicationsThis research only focuses on one type of library, namely, all public libraries in Indonesia. The findings of this study are based on library innovation data taken from the public library website, so that library innovations that are not uploaded to the website are not included in this study.Originality/valueThe impact of the innovations that have been implemented is not only in improving the performance of the library but also the surrounding community. Public libraries must continue to innovate because of the amount that can be obtained for the progress of society, nation and state.

Inovasi Pelayanan Informasi melalui Aplikasi Sentuh Tanahku pada Kantor Pertanahan Kota Administrasi Jakarta Utara

In order to encourage transparency and improve the quality of public services, information service innovation through the Sentuh Tanahku Application is present as a public service which made by the Ministry of Agrarian Spatial Planning/National Land Agency and applied to all communities and the Land Office in Indonesia. Through the Sentuh Tanahku application, you can provide land services simply and control land assets efectively by community. However, the application of the Sentuh Tanahku Application in North Jakarta City is still slightly inclined even though the North Jakarta Administrative City Land Office is one of the best land office in Indonesia. The purpose of this research is to analyze the Sentuh Tanahku Application in the North Jakarta Administration City Land Office with qualitative research methods and data collection techniques with interview and documentation methods. This research is adapted to the Theory of Innovation Attributes from Rogers. The results showed that the Sentuh Tanahku Application Innovation at the North Jakarta City Land Administration Office had fulfilled all the components in the Innovation Attribute Theory, but in its use there were still some problems, many obstacles comes in operating the Loketku Feature and the Field Plot Feature by the North Jakarta City Community and the lack of socialization carried out. by the North Jakarta Administrative City Land Office, so that there is still need maintanances in the Sentuh Tanahku application feature so that the Touch Tanahku application can help fulfill the land service needs of the people of North Jakarta City.

Performance Analysis in E-Government Management through Pusat Informasi & Koordinasi Covid-19 Jawa Barat (PIKOBAR) Aplication

The purpose of this study is to examine the Performance analysis in e-Government management through Pusat Informasi & Koordinasi Covid-19 Jawa Barat (PIKOBAR). PIKOBAR is an information service innovation related to the Covid-19 pandemic in West Java. However, this application still has problems in tern of providing information especially on application features. So that the delivery of information to the public regarding the Covid-19 pandemic is still an obstacle. This study uses a descriptive method with a qualitative approach. The results show that the performance aspect still has obstacles in product performance and response time

Integrated contact center HAI (Help, Answer, Improve) as information service innovation at the Ministry of Finance, Indonesia

Organizational change is unavoidable in the development of an organization. Responding to the dynamics of the environment that continues to change, it is necessary to have a form of innovation in all systems within the organization. Information services are important for the running of an organization. In public sector organizations, user information services are the main demands so that the service process can run well and by the wishes of users. This article aims to identify and describe the information service innovations that exist in the Ministry of Finance. Using qualitative methods with descriptive analysis, this study tries to describe and explain the existence of these policy innovations. this study conducted interviews with leaders connected to Contact Center HAI information service innovations and staff who run these innovation projects. Researchers also observe directly the process of change and innovation of information service systems that exist within the organization so that they can describe in detail the existing innovations. This article has the result of typologies of the information service innovation.  There are five types of innovation, namely process innovation, product innovation, method innovation, system innovation, and conceptual innovation. The five innovations provide each progress for improving service performance in Contact Center HAI. JEL classification: L88, O32, O38.

Documentation and Information Science: On Some Forgotten Origins of the French Contribution

PURPOSE/THESIS: This paper presents a review of the French contribution to the epistemology and theory of documentation and information science. It is focused on the authors, theories, and practices that have been neglected, or forgotten by French information specialists. An attempt was made to assess their contribution and influence on information science and the theory of the document. APPROACH/METHODS: The author focused on the analysis of the literature either printed or available as online texts, and proceedings of the ISKO-France conference held in Paris in 2017. RESULTS AND CONCLUSIONS: The review of the French contribution to the epistemology and theory of documentation and information science is carried out according to a triple chronological perspective. The first one goes back in time, as far as the contribution to the development of knowledge organization methods and theories of Enlightenment French philosophers’ and Gabriel Naudé. The second period covers relatively recent history, from the nineteenth to the twentieth century with the birth of the francophone document theoreticians such as the philosopher Auguste Comte and his Broad System of Ordering, and later Suzanne Briet’s view of a document as something (potentially anything) made into a document, offering the view that the word “document” should be used in a technical sense within information science to denote anything regarded as signifying something. The third period is represented by the thriving activities of what we call in France the forerunners among whom I have focused on the specific position of Eric De Grolier for his role in defining and expanding Ranganathan’s categories as well as that of Jean-Claude Gardin, their contribution and their impact on information science with a special focus on knowledge organization. ORIGINALITY/VALUE: The theme of the 4th International Scientific Conference on Information Science in the Age of Change: Innovative Information Services from which this paper is derived implies that speakers would give a state of the art on Innovative Information Service. However, I would like to suggest that talking about the European tradition of information science underpinning the innovation in information services would be worthwhile. It is because this tradition played a central role in developing the connection between modernism and information science, especially in relation to schemes for bibliography and documentation that emerged in the late 19th and early 20th century. The impact of the French tradition and its modernism in documentation and information theory is tremendous, but I chose only a few of these authors, mostly those understudied, because I find it surprising that there is so little reference to them in more recent work.

Inovação em serviços de informação: uma análise bibliométrica da produção científica

Este artigo tem como objetivo mapear a produção científica sobre inovação em serviços de informação, com foco em bibliotecas, levando em conta a importância do tema no contexto da inovação. Este estudo utiliza como método a análise bibliométrica relacionada a itens como publicações, periódicos de publicação, citações, entre outros, com buscas na base de dados Web of Science. Quanto aos resultados da pesquisa pode-se constatar que os periódicos que mais publicam sobre inovação em serviços de informação são respectivamente Library Journal, College & Research Libraries Journal of Academic Librarianship. Ressalta-se que, dos dez artigos mais citados, a maioria (oito artigos) trata de estudos exploratórios e dois artigos tratam de estudos teóricos, sendo que seis destes foram aplicados em bibliotecas universitárias. Entre os contextos de análise abordados, destacam-se os estudos sobre variáveis estruturais das bibliotecas em relação à inovação, ambiente econômico, perfil de liderança, capacidade para assumir riscos, TIC enquanto facilitadores da inovação, melhores práticas para inovar e a importância da difusão da inovação em bibliotecas. Como considerações finais pode-se constatar que cada estudo analisa uma vertente da inovação, sendo que nenhum dos estudos pode, isoladamente, fornecer uma direção definitiva de como melhorar a inovação em serviços de informação. Entretanto, em conjunto esses estudos podem fornecer diretrizes para criação ou reestruturação de um serviço de informação inovador.

Research on the Frame System of Digital Library Mobile Cloud Service Platform

Mobile cloud computing provides a deeper hierarchical tangibility for the construction and environment of digital library and mobile cloud services will certainly become the service mode of the future digital library. From three aspects: information resources integration, the expansion of mobile terminal device capability, information service innovation, this paper discusses upgrade of overall strength of mobile cloud design to digital library information service. At the same time, it also detailed introduces the main function of mobile computing platform layer, mobile cloud library platform layer and mobile terminal application layer.

The practitioner librarian and the semantic web

Purpose –To describe and evoke the potential impact of semantic web systems at the level of library practice. Design/methodology/approach – A general outline of some of the broad issues associated with the semantic web, together with a brief, simple explanation of basic semantic web procedures with some examples of specific practical outcomes of semantic web development. Findings – That the semantic web is of central relevance to contemporary LIS practitioners, whose involvement in its development is necessary in order to determine what will be the true benefits of this form of information service innovation. Research limitations/implications – Since much of the initial discussion of this topic has been developmental and futuristic, applied practitioner‐oriented research is required to ground these discussions in a firm bedrock of applications. Practical implications – semantic web technologies are of great practical relevance to areas of LIS practice such as digital repository development and open access services. Originality/value – The paper attempts to bridge the gap between the abstractions of theoretical writing in this area and the concerns of the working library professional.

The American Hospital Formulary Service: 25 Years of Progress and Innovation in Information Services

Journal Article The American Hospital Formulary Service: 25 Years of Progress and Innovation in Information Services Get access American Journal of Hospital Pharmacy, Volume 40, Issue 6, 1 June 1983, Pages 1035–1037, https://doi.org/10.1093/ajhp/40.6.1035 Published: 01 June 1983