Influence User Satisfaction Research Articles

연세로 대중교통전용지구의 이용자 만족도 영향요인 분석

연세로 대중교통전용지구의 이용자 만족도 영향요인 분석

입지유형별 지식산업센터 입주자만족도 영향요인에 관한 연구

입지유형별 지식산업센터 입주자만족도 영향요인에 관한 연구

Factores influyentes en la satisfacción usuaria de la Atención Primaria en Salud Latinoamericana: Revisión integradora.

Abstract Introduction: Customer satisfaction is understood as the degree of congruence that exists between the expectations of the user of an ideal health care and the perception of the service received. Objective: To determine the factors that influence in the satisfaction of primary health care Latin American users, between 2000 and 2016. Method:Bibliographical review carried out on October and November 2016, of articles related to user satisfaction in primary health care, obtained through booleans, and limitations such as the publication period, Spanish language and completes texts, in which 12 of ones are selected. Results: The studies contemplated were reviewed according to the objectives, factors influencing in user satisfaction, results and suggestions for improvement the plan in the first level of health care. The analysis considers chiefly countries like Chile and Colombia, including also Mexico, Peru and El Salvador. Conclusions: Becomes essential to stimulate the development of new studies that it integrate the factors influencing user satisfaction, not as an evaluation method per se, but as an instrument to create the bases for improvements in care effectively and considering the needs of the population, with the aim of providing solutions both to the expectations and real needs of patients / users.

ANALISIS TINGKAT KEPUASAN PENGGUNA LANGSUNG DAN TIDAK LANGSUNG TERHADAP APLIKASI SUATU SISTEM INFORMASI

<p>Information system is becoming much more important for a company to gain competitive advantage compared to their competitors. A company with good information systems will acquired better opportunity .The purpose of this study is to understand the satisfaction level of an information system application and factors that influenced the user satisfaction. Factors that have been tested are system speed, system security, system accuracy, effectiveness and efficiency, IT<br />Support and user friendliness. This study was taken place in PT X that uses an IS application to support company business. The result shows that users are satisfied to the current application. There are three factors that significantly influence user satisfaction: system accuracy, system speed, and IT support. On the contrary, factors that have not significantly influencing user satisfaction of information system are system security, effectiveness and efficiency, and user friendly. Some actions must be taken such as repairing system speed from hardware site, software development, and networking reliability.Next module to be developed is Fixed Asset Module, based on the readiness of accounting division.</p><p>Keywords: information systems, user satisfaction, application</p>

Impact of Tri Hita Karana Culture on the Use of Accounting Information Systems and User Satisfaction as the Expression of Information System Success

Objective - The research aims to examine whether Tri Hita Karana (THK) culture influences the use of Acccounting Information System (AIS) and user satisfaction as the expression of Information Systems (IS) success. Methodology/Technique - The research was conducted in Badung Regency with Customary Village Financial Institution (LPD) as the sample. This research observes 55 LPDs in Badung Regency. The data was analyzed using SEM analysis with a PLS approach. Findings - The results of this research show that THK culture influences the use of AIS; THK culture influences through perceptions of use and perceptions of simplicity; THK culture influences user satisfaction through perception of use, perception of simplicity, and the use of AIS; perception of use and perception of simplicity influence the use of AIS; perception of use does not influence user satisfaction; perception of simplicity influences user satisfaction; AIS use effects user satisfaction; perception of use effects user satisfaction through the use of AIS. Novelty - The research suggests that suggestions for developing AIS in LPDs across Badung Regency or for further research in the field of AIS include: (1) dividing the LPDs into groups based on their business scale (either their amount of capital or the amount of assets owned); and (2) further exploring the impact of THK culture on the use of AIS; Type of Paper - Empirical Keywords: THK Culture, Perception of Use, Perception of Simplicity, AIS, User Satisfaction. JEL Classification: M40, Z12.

User satisfaction with primary health care by region in Brazil: 1st cycle of external evaluation from PMAQ-AB.

The National Program for Access and Quality Improvement in Primary Care (Programa Nacional de Melhoria do Acesso e da Qualidade da Atenção Básica, PMAQ-AB) aimed to improve healthcare public service quality and satisfaction of health service users. This study's objective was to identify the main factors influencing user satisfaction with primary care (PC) services by region in Brazil. Using secondary data from the 1st Cycle of PMAQ-AB, logistic regression models were developed by region, with user satisfaction as the dependent variable, as defined by cluster analysis. Based on the obtained models, the health unit's ability to solve users' problems and feeling respected by the health providers were the most important factors for user satisfaction in all regions in Brazil. However, other important factors by region included the following: the health unit's hours of operation meeting the user's needs (Northeast); providers asking about family members (North); providers asking about other health needs (Midwest); users being seen without an appointment (South); and users asking questions after the appointment (Southeast). In conclusion, the factors influencing user satisfaction with PC vary according to region and are mainly associated with access quality, meeting users' needs, and work process organization.

스마트폰 관광안내정보 서비스 품질평가 및 속성분류 연구

As a concept including the mobile tourism information service and also the tourism information application service, Smart Phone Tourism Information Service is gradually being emphasized as a medium to provide tourism information. This is in accordance with the rapid spread of smart phones. In order to accomplish quality evaluation of Smart Phone Tourism Information Service, this study set up information quality, system quality, service quality, and entertainment quality as influence factors and also verified their influence on user satisfaction by analyzing preceding research. Results of this analysis all show that information quality, system quality, service quality, and entertainment quality influenced user satisfaction. Also, applying the dual cognition of quality, the Kano Model was applied to analyze individual attributes of quality factors according to the subjective aspect (satisfaction/dissatisfaction) and the objective aspect (physical satisfaction/dissatisfaction). The goal of this study is to provide a development guide for the purpose of users to set up a quality baseline of smart phone tourism information service that can be continuously developed in the future, and also to provide better service.

Factors associated with user satisfaction regarding treatment offered in Brazilian primary health care.

The Program for Access and Quality Improvement in Primary Care (PMAQ-AB) aimed to improve healthcare public service quality. The purpose of this study was to identify the main factors that influence user satisfaction in Brazilian primary health care services. This research was carried out using secondary data from the first cycle of the PMAQ-AB. A cluster analysis was carried out to find the dependent variable of user satisfaction; and logistic regression was applied in order to obtain the decision model. From the resulting regression model, two factors can be highlighted as regards influencing user satisfaction in Brazil: the user's perception that the team did not attempt to address their needs/problems within the health unit; and the user not feeling respected by the professionals in relation to cultural habits, customs, and religion or only sometimes feeling so. This study revealed the importance of continued commitment of teams and managers to improving care access, meeting user needs, and improving organizational aspects and the health professional-user relationship.

Validation of the DeLone and McLean Information Systems Success Model.

ObjectivesThis study is an adaptation of the widely used DeLone and McLean information system success model in the context of hospital information systems in a developing country.MethodsA survey research design was adopted in the study. A structured questionnaire was used to collect data from 442 health information management personnel in five Nigerian teaching hospitals. A structural equation modeling technique was used to validate the model's constructs.ResultsIt was revealed that system quality significantly influenced use (β = 0.53, p < 0.001) and user satisfaction (β = 0.17, p < 0.001). Information quality significantly influenced use (β = 0.24, p < 0.001) and user satisfaction (β = 0.17, p < 0.001). Also, service quality significantly influenced use (β = 0.22, p < 0.001) and user satisfaction (β = 0.51, p < 0.001). However, use did not significantly influence user satisfaction (β = 0.00, p > 0.05), but it significantly influenced perceived net benefits (β = 0.21, p < 0.001). Furthermore, user satisfaction did not significantly influence perceived net benefits (β = 0.00, p > 0.05).ConclusionsThe study validates the DeLone and McLean information system success model in the context of a hospital information system in a developing country. Importantly, system quality and use were found to be important measures of hospital information system success. It is, therefore, imperative that hospital information systems are designed in such ways that are easy to use, flexible, and functional to serve their purpose.

Structuring User Experience Design with Affective Concerns

Most current designs are aimed at achieving success in the market. The design industry is generally interested in creating designs that can connect with users. However, not all designs successfully connect with users or create valuable design experiences. Hence, scholars in the discipline of user experience are increasingly investigating user experience mechanisms including the roles of human needs, affective concerns, thoughts, and actions. Studies have revealed that different senses, such as the auditory and visual, are connections influencing design consumption experiences. Such experiences highly influenced user satisfaction with designs. This finding could invoke a shift in the current design trend, from a function-oriented to an experience-oriented approach. Studies have also demonstrated that affective concerns have become a promising aspect of design experience and enhanced the influence of experience on an individual’s memory. Hence, affective concerns are crucial factors in the perception of design experience. Studies on design and affective concerns have investigated techniques for intentionally eliciting the affective concerns of users through designed solutions. Thus, the current study aimed to investigate the relationships between affective changes and design outcomes and developed tools for supporting designers in introducing affective concerns in design. In addition, a critical literature review was undertaken to investigate the state of the art in user experience and analyze, compare, and enhance existing knowledge. The investigation revealed the understanding of the affective changes which is one of the important factors to influence the perception of design experience. This understanding is an essential criterion of shaping the design experience for users. Hence, a set of guideline was proposed for generating user experience with affective concerns. It is a tool for designer to shape the design experience with affective concerns of users.

Discernible impact of augmented reality on retail customer's experience, satisfaction and willingness to buy

User technology has an agreeable impact on consumer decisions; yet the way such impact takes place may be little known. This study attempts to examine the impact of augmented reality (AR) on retail user experience (UX) and its subsequent influence on user satisfaction and user's willingness to buy. Five hypotheses are tested using a lab experiment. The results show that AR significantly shapes UX, by impinging on various characteristics of product quality, and that UX subsequently influences user satisfaction and user's willingness to buy. UX is captured as a third-order formative construct derived from four user experience characteristics: pragmatic quality, aesthetic quality, hedonic quality by stimulation and hedonic quality by identification. Except for the latter, these characteristics are second-order constructs. Important implications for researchers and managers follow.

The Influence of Perceived Aesthetics and Corporate Association on User Behavior

The purpose of this study is to examine the relationships among perceived aesthetics, perceived value and user satisfaction at an information technology level as well as those of corporate association and corporate image at a firm level to analyze the effects of these factors on the behavior of smartphone users relative to upgrading. In order to achieve its goal, the researcher conducted a survey from smartphone users and analysed the collected data by using statistical methods including partial least square (PLS). Findings show that perceived aesthetics has a significant impact on perceived value and user satisfaction. Moreover, perceived value significantly influences user satisfaction. Secondly, both corporate social responsibility association and corporate ability association have significant influences on corporate image. Lastly, user satisfaction has a significant impact on corporate image and both user satisfaction and corporate image have been found to be significant factors influencing smartphone upgrade intention.

The Impact of Territorial and Relational Belonging on Member Retention in Social Networking Sites

With the growth in social networking and the highly competitive nature of the social networking market, it is important to understand the factors that influence social network site (SNS) member retention. In order to better understand continuation intention among SNS members, the authors propose and empirically test a model built upon the IS continuance model, motivation theory, and two belongingness constructs drawn from social psychology. Results of this study indicate that positive confirmation, perceived usefulness, and perceived enjoyment influence user satisfaction, which in turn has a strong impact on continuance intention. In addition, the member's sense of territorial belonging to the SNS has a positive influence on both continuance intention and perceived enjoyment. The member's sense of belonging stemming from relationships with others within the community has a positive influence on both perceived usefulness and perceived enjoyment, but appears to be insignificant with respect to a direct influence on continuance intention.

User Satisfaction and Retention of Mobile Telecommunications Services in Korea

Since the introduction of smartphones in South Korea, users have shown quick and positive responses to them. This study explores issues in user satisfaction and develops strategies for user retention of a specific mobile telecommunications service provider in Korea. We presented a face-to-face questionnaire to 4398 participants representing nationwide characteristics of Korean users. Mobile telecommunications services and features were divided into two factors based on benefit segmentation and were analyzed with user profiling. Users’ responses to mobile telecommunications services were characterized as “Fundamental services and functions,” which meet users’ basic and traditional expectations for a smartphone as a communication and media tool, and “Cost and monetary benefits,” which mobile telecommunications providers offer to attract users. Based on the scores for those two factors, we divided respondents into five groups and addressed their characteristics in terms of demographic features, subscription duration, and factors that influence user satisfaction. The results of our analysis suggest strategies mobile communications providers can develop for each segment to promote high satisfaction and increase user retention. To improve satisfaction levels, relatively more efforts need to be invested in the fundamental services and functions.

A Study on Factors That Influence User Satisfaction of Social Services

본 연구는 시장체제와 바우처 방식에 의해 이용자의 선택과 주관적 평가가 더 중요해지고 있는 시점에서 사회서비스 이용자의 만족도에 대해 다양한 측면에서 조명하고자 하였다. 경기도 사회서비스 이용자 1,157명을 대상으로 이용자 만족도에 대한 양적조사를 실시하여 이용자별, 소득수준별, 서비스 영역별 이용자 만족도 수준을 비교분석하고 이용자 만족도에 영향을 미치는 원인변수에 대해서도 검토하였다. 주요 연구결과는 노인 이용자의 만족도가 가장 높았고, 차상위계층의 이용자 만족도가 가장 낮았으며, 돌봄영역 사회서비스의 만족도가 비돌봄영역 만족도에 비해 월등히 높았다. 또한 이용자의 연령이 높을수록, 정보접근성이 높을수록, 이용자 선택권과 선택권의 중요도에 대한 인식수준이 높을수록 이용자 만족도는 높아졌으며 선택권과 선택권 중요도에 대한 인식의 상호작용항의 조절효과도 통계적으로 유의한 것으로 확인되었다. 이와 같은 연구결과를 바탕으로 이용자 정보접근성 향상을 위한 홍보와 정보공개체계의 구축, 아동서비스 이용자에 대한 적극적 관리, 기초지자체의 사회서비스 관리역량 강화 등을 제안하였다.

Local e-government and user satisfaction with city portals – the citizens’ service preference perspective

In the past decade, governments all over the world have incrementally employed E-Government websites to improve public administration efficiency by augmenting the effectiveness, quality, transparency and availability of information and services for their citizens. Despite the increased interest in providing E-Government services, knowledge about the success of E-Government remains limited. In terms of an efficient provision of E-Government services for citizens, a user-oriented approach needs to be considered. In this context, user satisfaction is a crucial factor for the success or failure of E-Government. Hence, a primary challenge for local E-Government city portals is the identification of key factors that determine user satisfaction. Therefore, this study develops a model for user satisfaction of E-Government city portals by applying a mixed method approach. The results of this paper, which are based on binary logistic regression, indicate that integration of downloadable forms, integration of a powerful search function, full online availability of E-Government Services, and Perceived Ease of Use positively influence user satisfaction with E-Government city portals.

The Impact of the Implementation of the ERP on End-User Satisfaction Case of Moroccan Companies

In recent years, the implementation of ERP is as a lever for development and inter-organizational collaboration. The ERP is a powerful tool for integration, sharing of information, and fluidizing of the process within the organizations (El Amrani et al. 2006; Kocoglu and Moatti, 2010). The company must not only equip and computerization but it must opt for the establishment of an IT infrastructure optimal who will respond to its present and future needs. OF or the interest of the application integration, and especially of the ERP who come remedy the situations mentioned. This article proposes a model and tests to evaluate the success of a system Enterprise Resource Planning (ERP) based on a measure of user satisfaction. Referring to the model DeLone & McLean (1992) and the work of Seddon & Kiew (1994) . The criteria that can influence user satisfaction, to ensure the successful implementation of the ERP system are identified. The results of the exploratory study, carried out on 60 users in 40 Moroccan companies, shows that user satisfaction of ERP is explained by the quality of the ERP system, perceived usefulness and quality of information provided by this type of system. The study also found that the quality of change is a predictor of satisfaction measured by user involvement in the implementation of ERP, the quality of communication within such a project and the quality of training given to users.

Expectations of professional and recreational users of artificial reefs in the Gulf of Lion, France

Summary Artificial reefs (ARs) have been deployed in France primarily to sustain artisanal fishery; however, based on their perceptions of these coastal management tools they can also be frequented by other sea users. In this work, the perceptions of AR professional and recreational users (direct users only) were studied by focusing on three AR sites located along the Gulf of Lion coastline (northwestern Mediterranean Sea, France) to determine whether they were becoming multi-use sites or were negatively perceived. Between 2011 and 2012, semi-directed interviews with artisanal fishermen, recreational fishermen, recreational spear fishermen and SCUBA divers were conducted to characterize their profiles, levels of knowledge, and expectations regarding ARs and how well these expectations were satisfied. The results showed although ARs were designed for use by artisanal fishermen that they were also frequented by others, mainly the local populations. The enhancement of fish at AR locations to maintain target species (e.g. Sparus aurata, Mullus sp.) for fishing activities was a common expectation. There were also expectations specific to AR usage, which varied among the different sites and users. Several factors influenced user satisfaction, such as AR design and communications by local authorities regarding this coastal tool. The results of this study indicate that AR users have either neutral or positive perceptions regarding ARs. In addition to their ecological objectives, ARs have socio-economic potential; therefore effective strategies for their management should be explored.

User Satisfaction of Environmental Quality in University Buildings

In this study, user satisfaction with environmental quality in university buildings are investigated. The buildings that were selected for the study are the School Medicine, Veterinary School and Faculty of Agriculture buildings located at Uludag University Gorukle Campus, Bursa, Turkey. A user satisfaction questionnaire developed by the authors was used to evaluate the level of satisfaction of the users in these buildings. The key themes selected were design - planning, physical environmental control, and social environment parameters. Design - planning parameter is evaluated by accessibility and reachability criteria; physical environmental control parameter is evaluated by thermal comfort, audial comfort and visual comfort criteria; and social environment parameter is evaluated by service areas and socializing criteria. The survey form, which is based on a Likert type was applied to 100 users in each building, reaching a total of 300 users. The data collected was analyzed by percentages. According to the research results, the proximity of buildings to the center of the campus, ability to easily access different storeys in buildings, ensuring thermal comfort conditions are created, not using artificial air conditioning, blocking noise from external and internal sources, fulfilling visual comfort conditions, adequate number of wet areas and car parks, establishment of eating, drinking and resting spaces, spaces for social interaction and adequate landscaping and green areas and the ability to effectively use open spaces are among the factors that influence user satisfaction in buildings. Keywords : environmental quality, user satisfaction questionnaire, university buildings

모바일 신용카드 사용자 만족 및 지속사용의도에 영향을 미치는 요인에 관한 연구: 혁신확산이론 및 후기수용모형을 중심으로

Due to the mobil-centered lifestyle following the wider use of Smartphones, Mobile services, including mobile banking and mobile shopping business have increased rapidly. Also with the emergence of “Fintech”, which finance combined with technology, IT based financial market is going to be highly promising. In this trend, interests mobile credit cards are increasing. But diffusion of the mobile credit card services is still in the low level. In this situation, to identify factors that influencing satisfaction and continuous usage intention on mobile credit card, this study applied innovation diffusion theory (IDT) and post acceptance model (PAM). To conducting this research, survey data were collected, and we used SmartPLS to analyze survey data. As a result of the study, perceived easy of use, image, compatibility and facilitation positively affect user’s satisfaction in mobile credit cards and that such satisfaction have a positive impact on continuous intention to use. The facilitation influences user satisfaction more strongly for those who use mobile credit cards more than plastic credit cards. Also, perceived of use and image influence user satisfaction more strongly for those who use plastic credit cards more than mobile credit cards. It is expected that this study can be a guideline for credit card service providers and policy makers to invigorate mobile credit card business. Also it worths as a early-stage research on Fintech-related studies.