Influence Of Employee Performance Research Articles

The Influence of Employee Performance on Service Quality

The Influence of Employee Performance on Service Quality

The role of employee productivity through digitalization in increasing the performance of culinary SMEs

SMEs are one of the supporting aspects that have a big impact on the Indonesian economy. This research aims to see: 1) the influence of employee performance; 2) the influence of the use of digital marketing media, and 3) the influence of employee performance through the use of digital marketing media on increasing sales of culinary SMEs in the city of Makassar. The research results found that: 1) employee productivity has a positive and significant influence on improving SME performance. 2.) The use of digital marketing media does not have a direct influence on improving the performance of culinary SMEs in the city of Makassar, however 3) employee productivity through the use of digital marketing media will have a greater influence on improving the performance of these SMEs. Thus, it can be concluded that digital marketing media moderates the role of employee productivity in improving the performance of culinary SMEs in the city of Makassar.

The Influence of Employee Performance on Customer Satisfaction at Ramayana Bali Mall Diponegoro

Ramayana Bali Mall is a retail company located on Jln. Diponegoro No. 103 West Denpasar. Being in this era of sophisticated technology has made many people take the initiative to do retail business both online and offline. This shows that there is very tight competition. Therefore, Ramayana Bali Mall improves employee performance, one aspect of which is good service and providing comfortable facilities to customers. In this research, the researcher used a survey method and collected data using a questionnaire and made it in the form of a statement. The research subjects in this study were Ramayana Bali Mall customers who visited the shop directly. The author's aim in conducting this research is to find out how employees perform and their influence on customer satisfaction at Ramayana Bali Mall. Based on the research results, it can be concluded that the influence of employee performance has a very positive and significant effect on customer satisfaction. This shows that the better the performance of Ramayana Bali Mall employees, the more customer satisfaction will increase.

The Influence of Employee Performance and Service Quality on Customer Satisfaction at Bernard's Guesthouse Tuktuk Siadong Samosir

This study aims to determine the effect of employee performance and service quality on customer satisfaction at Bernard's Guesthouse Tuktuk Siadong Samosir. The research method used is descriptive quantitative method with data analysis, namely validity test, reliability test, normality test, multicollinearity test, heteroscedasticity test, simple linear regression analysis, multiple linear regression analysis, coefficient of determination (r2), and hypothesis testing. The population in this study were all employees at Bernard'S Guest House as many as 30 people. The data source of this research is primary data by using a research instrument in the form of a questionnaire. The results of this study indicate that partially employee performance variables (X1) and service quality variables (X2) have a significant positive effect on customer satisfaction (Y) at Bernard's Guesthouse Tuktuk Siadong Samosir.

ANALISIS GAYA KEPEMIMPINAN KOMBINASI TRANSAKSIONAL DAN TRANSFORMASIONAL TERHADAP KINERJA KARYAWAN PADA MASA PANDEMI COVID 19 DI KLINIK INTAN MEDIKA PANGKALPINANG

This research was entitled: “Analisis Gaya Kepemimpinan Kombinasi; Transactional dan Transformational Terhadap Kinerja Karyawan Pada Masa Pandemi Covid 19 di Klinik Intan Medika Pangkalpinang”.
 The purpose of this study was to determine and analyze the influence of leadership on the work performance of employees at the Intan Medika Clinic. Examine and analyze the influence of transformational leadership style on the work performance of employees at the Intan Medika Clinic. To examine and analyze the influence of transactional leadership style on the work performance of employees at the Intan Medika Clinic. To examine and analyze the dominant influence of the leadership style consisting of transformational and transactional or a combination on the work performance of employees at the Intan Medika Clinic. Either partially or simultaneously with a total of 90 pages without attachments.
 For the results of the coefficient of determination Adjusted R2 of 0.490 or can be defined as equivalent to 49%. It can be concluded that the influence of employee performance can be explained by a combination of leadership styles; transactional, and transformational during the Covid 19 Pandemic Period at the Intan Medika Clinic Pangkalpinang by 49%.
 There is a positive and significant effect of the combined leadership style variable on employee performance during the Covid 19 Pandemic Period at the Intan Medika Clinic Pangkalpinang H0 was rejected, and H1 was accepted. This is proven by the value of 4,078 and the p-value < .001, then the decision H1 is accepted. There is a negative and significant effect of transactional leadership variables on employee performance during the Covid 19 Pandemic Period at the Intan Medika Clinic Pangkalpinang H0 is rejected, and H1 is accepted. This is proven by the value of (-3.168) and p-value of 0.004, then the decision H2 is accepted. There is a positive and insignificant effect of transformational leadership variables on employee performance during the Covid 19 Pandemic Period at the Intan Medika Clinic Pangkalpinang H0 is rejected, and H1 is accepted. This is proven by the value of 2,399 and p-value of 0.024, then the decision H3 is accepted. There is a positive and significant influence, namely; combined leadership style; transactional, and transformational on employee performance during the Covid 19 Pandemic Period at Intan Medika Clinic Pangkalpinang This is proven by the value of 9962 and p-value <.001, the decision is H4 accepted.

ETIKA KEPEMIMPINAN DALAM PERSPEKTIF ISLAM DAN KORELASINYA TERHADAP KINERJA

This paper aims to examine more deeply about leadership ethics in the view of Islam and the relationship between leadership ethics and the performance of employees or those they lead. This is an interesting study to discuss considering that in an organization that is the center of attention and its policies are awaited in an organization is the figure of a leader, so that in a leader an ethics is needed, because a leader becomes uswah or an example to his subordinates and that have a significant influence on the performance of their subordinates. In this study, this type of research uses qualitative research with a library research approach or library study with data collection techniques through various references, then data reduction and conclusions are carried out. The results showed that. Leadership ethics in the view of Islam as exemplified by the Prophet with his leadership traits, namely al sidq, amanah, fathonah and tablig and there is a relationship between ethical leadership and ethical performance on the influence of employee performance, this is because the influence of ethical leadership can be realized good performance ethics so that the collaboration between ethical leadership and work ethics has a positive impact on optimizing employee performance

The Effect of Employee Performance on The Quality of Drug Delivery Services in XYZ Hospital Bandung

This research aims to determine how significant the impact of employee performance is on the quality of drug delivery services; the sample and research are 100 patients at XYZ Hospital as respondents who responded to the questionnaire statement, after which quantitative and qualitative analyses were carried out. Information on equation testing shows that the T-count value is 6.239, while with = 5%, the T-table value is 1.987. It means T-count > T-table (6, 239 > 1.987). It means that the Employee Performance variable has an influence significant to the variable of Service Quality. The coefficient of determination (R^2) is 0.284. The influence of employee performance on service quality is 28.4%, and the remaining 71.6% is influenced by other variables not examined.

The Effect of Employee Performance on Consumer Satisfaction at Setia Hotel, Puruk Cahu, Murung Raya

Employee performance basically has a big influence on the company's contribution in terms of the quality of service provided to consumers. Employee performance is one of the main assets that must be owned by the company, especially the hotel business where the aim is to measure customer satisfaction. Quality performance will create comfort and satisfaction for consumers. But the fact is that often the problem in the field is the opposite. This study aims to analyze the influence of employee performance on customer satisfaction at Hotel Setia Puruk Cahu Murung Raya. The type and research approach used is quantitative research, with data collection techniques through: Observation, Interview, and Questionnaire/Questionnaire. Data analysis techniques: Simple Linear Regression Test, Hypothesis Test (t test) and Determination Test (R Square test). From the results of the analysis that the researchers did, it can be concluded that the variable "Employee Performance (Y) has a positive influence on the variable "Consumer Satisfaction" (X) where in a simple linear regression test it is found that every additional unit of Employee Performance Variable will increase satisfaction. Consumers are 0.441 or 44.1%, and the t test shows that the influence of employee performance on customer satisfaction at Hotel Setia Puruk Cahu Murung Raya is very significant where the significant value is 0.001 which means Ho is rejected and Ha is accepted, then the influence of employee performance is also classified as high on consumer satisfaction, which is equal to 0.614 or 61.4%.

Faktor-faktor yang mempengaruhi kinerja karyawan di Kota Pekanbaru


 
 
 
 This study aims to examine : The influence of good corporate governance, organizational culture, motivation competence, leadership style and utilization of information technology on the employee performance. The study was conducted at companies in the Pekanbaru City.
 This research was conducted on 87 people who work in the 20 companies in the city of Pekanbaru. The results showed that: good corporate governance has influence on employee performance where in its implementation it will have a positive impact on the organization, organizational culture has a role in organizational growth that will support performance, motivation of each individual will encourage the achievement of organizational targets through good employee performance, competencies possessed by human resources also become Important factors in achieving organizational goals, leadership style and the use of information technology also has an influence in employee performance in companies of Pekanbaru City.
 
 
 
 
 

Pengaruh Motivation dan Employee Performance terhadap Public Service Di Kecamatan Cisaat Kabupaten Sukabumi

This study aims to determine: (1) the relationship and influence of motivation on public service, (2) the relationship and influence of employee performance on public service, and (3) the relationship and influence of motivation and employee performance simultaneously on public service. The subjects of this research are all employees of Cisaat District, Sukabumi District, totaling 31 people. Methods of data collection through survey by using questionnaire. Data analysis technique used in this research is Multiple Linear Regression Analysis. The results showed that: (1) the motivation positively affect the public service; (2) the employee performance has no effect on public service; (3) simultaneously motivation and employee performance postively affect the public service.

Pengaruh Kompetensi, Motivasi Budaya Organisasional Kinerja Dosen Dimediasi Kepuasan Kerja Pada “ MMTC” Yogyakarta

This research is about the influence of competence, motivation and organizational culture on lecturer performance mediated by job satisfaction at "MMTC" Yogyakarta High School. This research needs to be done because performance is a picture of organizational success, not merely the results achieved, also the processes that a person or organization undertakes to achieve its goals. So it is necessary to know how much influence and the direction of the relationship of several factors on the influence of employee performance in an organization, namely competence, motivation, and organizational culture factors that affect lecturer performance through job satisfaction at the "MMTC" Yogyakarta High School, so that it can be input, suggestion and alternative. in human resource management and policy development in improving existing human resource management, especially lecturer performance so that they are ready to compete and excel in their field of study. The subjects of this research are permanent lecturers at the "MMTC" Yogyakarta High School. The results showed that the hypothesis proposed was appropriate to explain that competence, motivation, and organizational culture had a positive and significant effect on the performance of lecturers at "MMTC" Yogyakarta High School. Other results show that competence, motivation, and organizational culture through job satisfaction have a positive and significant effect on the performance of lecturers at "MMTC" Yogyakarta High School.

Impact of Effective Business Communication on Employee Performance

Communication is considered an essential tool for organizational performances and growth. Most business rely on effective communication with both customers and employees to improve sales and enhance business growth. Poor or ineffective communication normally leads to mismanagement of an organization and undesirable business results. This study sought to explore the impact of business communication on the performances of employees. Communication was conceptualized into horizontal, downward, and upward communication forms and their influence on employee performance was determined based on data from 110 participants who were employees of different banking institutions in Greece. The study confirmed that effective communication in any business entity has a great influence in employee performance. Business are encouraged to maintain a good flow of information across the organization to as to improve employee performances and business profitability in the long run.

Influence of Leadership Against Employee Performance and Work Motivation To Improve the Quality of Public Services At PDAM Banjarmasin City

The purpose of this study was to determine the effect of leadership on employee performance, the influence of leadership on work motivation, the influence of employee performance on public service quality and work motivation on the quality of public services. This research hopes to be able to provide input for the leadership of Bandarmasih PDAM in Banjarmasin City as a consideration in making a decision or policy for the organization. The research method using quantitative methods and types of research is descriptive research. Sampling through Slovin formula as many as 78 respondents used as primary data sources through questionnaires. The data analysis tool uses version 2 SmartPartial Last Square (SmartPLS v.2). The results showed that leadership gave a significant influence on employee performance with a positive relationship direction, leadership had a significant influence on work motivation with a positive direction. Employee performance does not have a significant effect on the quality of public services with the direction of negative relations and work motivation to have a significant influence on the quality of public services with the direction of positive relationships. Keywords : Leadership, Performance, Motivation, Public Service DOI : 10.7176/PPAR/9-11-07 Publication date: November 30 th 2019

The Influence Of Employee Performance On Service Quality At Center For Public Health Pajarakan Probolinggo District

Quality of service is an important element in the effort to improve a public service. One of the factors that affect the quality of service can be said either the performance of employees. Improving the performance of human resources is very important in the effort to improve services to the community. Factors that affect the non-running of public services with one of them such as employee performance issues. This study aims to analyze and explain the extent to which the influence of employee performance on service quality Center for Public Health Pajarakan Probolinggo District. This research uses explanatory research type using 92 patients as research sample. The data obtained were analyzed by validity and reliability test using Product Moment Pearson correlation formula. The data analysis is preceded by the classical assumption test followed by simple linear regression test. Hypothesis testing is done to see the correlation coefficient of independent variable to dependent by using t test. The result of the research shows that employee performance has positive direction and significantly influence the service quality. Performance of employees can affect the quality of service and it is known that the effectiveness is an indicator that has the greatest influence than other indicators on service quality. It can be concluded that there is a significant influence between the performance of employees on the quality of service in Center for Public Health Pajarakan Probolinggo District. Quality of service is an important element in the effort to improve a public service. One of the factors that affect the quality of service can be said either the performance of employees. Improving the performance of human resources is very important in the effort to improve services to the community. Factors that affect the non-running of public services with one of them such as employee performance issues. This study aims to analyze and explain the extent to which the influence of employee performance on service quality Center for Public Health Pajarakan Probolinggo District. This research uses explanatory research type using 92 patients as research sample. The data obtained were analyzed by validity and reliability test using Product Moment Pearson correlation formula. The data analysis is preceded by the classical assumption test followed by simple linear regression test. Hypothesis testing is done to see the correlation coefficient of independent variable to dependent by using t test. The result of the research shows that employee performance has positive direction and significantly influence the service quality. Performance of employees can affect the quality of service and it is known that the effectiveness is an indicator that has the greatest influence than other indicators on service quality. It can be concluded that there is a significant influence between the performance of employees on the quality of service in Center for Public Health Pajarakan Probolinggo District.

Effect of Democratic Leadership Style, Work Environment, Cultural Organization, Motivation and Compensation to the Employees Performance

This study aims to identify and analyze, 1. Effect of democratic leadership style on employee performance, 2. Effect of work environment on employee performance, 3. The influence of organizational culture on employee performance, 4. Influence of motivation on employee performance, 5. Effect of compensation to performance employees, 6. Effect of democratic leadership style, work environment, organizational culture, motivation and compensation to employee performance. The purpose of this study is to acquire knowledge and test theories about democratic leadership style, work environment, organizational culture, motivation, and compensation. This research was conducted in Indonesia precisely in Jakarta, Bogor, Depok, Tangerang, and Bekasi with total sample. Processing data using SEM techniques and applications smartPLS 3.0. The results of this study show the greatest influence of employee's performance is motivation and the least influence of employee performance is democratic leadership style.

PENERAPAN TACIT KNOWLEDGE DAN EXPLICIT KNOWLEDGE: PENGARUHNYA TERHADAP KINERJA KARYAWAN DAN KEBIJAKAN KOMPENSASI (Studi pada Karyawan Hotel Zam Zam Kota Batu)

The aim of this research is to analyze and explain the influence of tacit knowledge on the employee performance, the influence of explicit knowledge on the employee performance, the influence of tacit knowledge on the compensation policy, the influence of explicit knowledge on the compensation policy, and the influence of employee performance on the compensation policy. The research is conducted in Hotel Zam Zam, located in Batu Tourism City, East Java. The population of the research is 50 employees of Hotel Zam Zam. This research uses saturated sampling or population sampling, with the whole population of 50 people as the sample. Questionnaires were used to obtain the data. The research results show that: First, tacit knowledge significantly influences employee performance; second, explicit knowledge significantly influences employee performance; third, tacit knowledge significantly influences compensation policy; fourth, explicit knowledge significantly influences compensation policy; and the last, employee performance significantly influences compensation policy.