Indian Telecommunication Sector Research Articles

A Review of Reforms in the Indian Telecommunications Sector

A Review of Reforms in the Indian Telecommunications Sector

Talent Management and Organizational Citizenship Behavior in a Developing Market: an Analysis of the Indian Telecommunications Sector

Talent Management and Organizational Citizenship Behavior in a Developing Market: an Analysis of the Indian Telecommunications Sector

Impact of the pandemic (COVID-19) on the financial performance of selected Indian telecommunication sector

Financial performance is an important measure investors use to assess the firm’s financial position and health for a given period. It evaluates the company’s overall performance and progress and determines its potential future growth, structure, and effectiveness. The COVID-19 pandemic has impacted all industries across the globe. The study examines the impact of the Pandemic (COVID-19) on the financial performance of chosen Indian Telecommunication companies. It evaluates the financial performance during the pre-Covid and post-Covid periods. The study covers Indian firms listed in NSE from the Telecommunications Sector. The study examines the financial performance of five parameters of 10 firms from the Telecommunications sector for two years before the Covid-19 Pandemic and after the Covid-19 Pandemic using paired t-tests. The study will help investors, shareholders, regulators, and policymakers by analysing the Indian Telecommunication sector.

Indian Telecommunication Sector- 2g to 5g Revolution

India as an economy is witnessing growth in different segments and world is looking at India as a potential prospect due to robust demand, flexibilities, expertise, government initiatives, intensification of technology and young population. Amongst different segments, telecommunication sector is witnessing remarkable growth and has emerged as second largest market for subscriber base and third largest in terms of FDI attraction. Telecommunication sector is witnessing the incredible transformation from 2G to implementation of 5G. It is expected that India will become the digital economy of $1 tn by 2025. This research work is addressing the overview of Indian telecommunication sector, its incredible prospects, Government policy assistance, ample investments availability and future potential. Robust demand and bright future prospect is observed in the Indian telecommunication sector. As per the survey of Zenith media, India is projected as a potential telecom sector advertisement market, with a yearly rate of growth of 11 per cent It is also found that the government has initiated various structural and regulatory changes to boost telecommunication sector like 100 per cent FDI through automatic route, Satellite based NB-IoT, production-linked incentive (PLI) scheme and phased manufacturing programme. Revolutionary changes have been observed in the sector from 2G implementation to 5G initiatives.

The Indian road to financialisation: a case study of the Indian telecommunication sector

Abstract This article provides an empirically grounded study of financialisation in India and assesses the challenges of theorising financialisation and applying it to developing countries. Drawing on the case study of the Indian telecommunication (telecom) sector, this article then contrasts the characteristics of financialisation in India with those in other developing countries. Using the case study, the key institutions, policies and practices that produce and reproduce financial accumulation in this sector are mapped, detailing how the primary role of finance in the telecom sector has changed from facilitating business to making telecom companies investable financial assets that could be bought and sold for profit. The article shows how the uniqueness of India’s financial system leads to a structure where the state, the public sector banks, the big businesses and the financial markets together play a key role in producing and reproducing financialisation in India.

Study on Changing Trends in Telecom Sector in India

The telecommunication industry in India is rapidly growing and witnessing many developments. Globalisation has made telecommunication an integral part of the infrastructure of the Indian economy. India's telecommunication network is the second largest in the world based on the total number of telephone users (both fixed and mobile phone).It has gone through several transformations that has led to severe competition in the industry. This research studies the recent trends in the Indian telecommunication sector. The paper will provide a comprehensive knowledge on the recent developments in the sector and will help highlight the changes in the telecommunication industry. The study is based on secondary data. The paper describes the recent trends in Indian telecom sector.

Internal branding, employees' brand commitment and moderation role of transformational leadership: an empirical study in Indian telecommunication context

PurposeThe purpose of this paper is to examine the relationship between internal branding (IB) and employees' brand commitment and analyze how transformational leadership (TFL) moderates this relationship.Design/methodology/approachData were collected through structured questionnaires from 394 employees in Indian telecommunication sector. The hypotheses and conceptual model were tested by structural equation modeling (SEM), using Statistical Package for Social Sciences (SPSS) and Analysis of Moment Structures (AMOS).FindingsThe results suggest that employees' brand commitment is higher when organizations implement IB supported by transformational leaders. Results also indicate that impact of IB on affective commitment (AC) and normative commitment (NC) is greater than its impact on continuance commitment (CC).Research limitations/implicationsConsistent with the brand commitment dimensions, the findings present an empirically tested comprehensive and integrative model of IB moderated by TFL. This study provides scholars a deeper understanding of relationship among IB, employee's commitment and TFL. Though multicollinearity is addressed, presence of cross-sectional data is a limitation in the study.Practical implicationsThe study would help practicing managers to gain a new perspective to manage their internal brand mechanisms through TFL style by stimulating change among employees and create emotionally committed brand advocates.Originality/valueThis paper suggests an empirically validated framework of IB tested for moderation effect by TFL. It adds value to literature by reinforcing the effect of IB employees' AC and NC, especially among customer contact employees who represent brand during customer service delivery in telecommunication sector.

THE GROWTH FACTORS OF TELECOM INDUSTRY IN INDIA

Globalization, privatization and liberalization accelerated all round reforms in many sectors, especially in developing economies, in the world. Developing countries- like India have realized the importance of communication in the later part of 20th century. According to DoT (2020), today Indian Telecommunication Sector is one of the fastest growing telecom sectors and it has become the second largest network in the world, next to China. The Government of India really has encouraged the telecom sector to penetrate in the new markets across the country by adopting appropriate policies. Therefore this sector is found to be in a growing path and with its potential will continue to do so in the future also. Keeping these in view, the present study analyzes the history & evolution of Indian Telecom Sector, its growth & developments in present scenario along with the future opportunities of the sector in India.

Efficiency, productivity dynamics and determinants of productivity growth in Indian telecommunication industries: An empirical analysis

This paper examines the efficiency and productivity dynamics of the Indian telecommunication sector with the help of non‐parametric Data Envelopment Analysis approach for the period 2008–2015. The study finds that the year‐wise mean Total factor productivity (TFP) growth is positive in 2011 and 2013 only, where the overall TFP growth is negative. From the components of TFP growth, we find that the negative growth of the firm is due to the negative technology change, not due to the change of inefficiency of the firms. However, the mean efficiency score is positive and is backed by a scale efficiency change. Further, from the dynamic‐GMM model, the study ascertains that the determinants of TFP growth are positively affected by profit intensity, advertisement intensity, import intensity and capital intensity and negatively affected by the firm's debt ratio in case of Indian telecommunication forms. This finding suggests to the policymaker that by increasing the key determinants, the performance of telecommunication firms can be increased.

What drives Indian mobile service market: Policies or users?

Mobile telephony and its services have demonstrated direct impact on economic growth and social development. Offering users opportunities to keep pace with the rapid shifts in the mobile technology paradigm—from 1G to 2G, 3G, 4G, and now 5G—has also enabled businesses to earn appropriate returns on their investment. Existing literature has considered macro (policies) and micro factors (end-user level) in isolation to study diffusion, especially in the early phases of technology evolution. This study presents a framework which is a novel attempt to jointly evaluate the influence of macro and micro factors (i.e., governmental policies, and other market and user dynamics) on the diffusion of mobile telephony and its services in India. Developments in the Indian telecommunication sector (1997–2013) are used to develop the framework, and the recent developments (from latter half of year 2013–2018) are then used to validate the framework. The framework offers interesting insights on what drives Indian mobile service market showing interactions between the two sets of factors through a cause effect loop.

LIQUIDITY-PROFITABILITY ANALYSIS & PREDICTION OF BANKRUPTCY- A STUDY OF SELECT TELECOM COMPANIES

Indian Telecommunication sector is going through intense competition and this has increased after the Reliance Jio entered into the Indian Telecom sector. Companies have started to enter into mergers in order to survive in this competitive environment. Due to this intense competition, one of the Telecom companies has already filed for bankruptcy and other players in the sector have shown a low profitability performance due to the price war between the players. Despite many initiatives by the government, the sector is still not showing evident signs of improvement and if this condition persists, there can be some more bankruptcy filings in this sector. The present study aims at analyzing the financial health of Indian Telecom Industry and predicting the bankruptcy of selected companies. There are around ten telecom companies in Indian Telecom Industry. The top six companies were selected for the study on the basis of market capitalization. The study analyzedimpact of liquidity and profitability on Altman Z-score model developed exclusively for service companies. The study is empirical and descriptive in nature and the period under study was from 2006-07 to 2016-17. The data was extracted from the financial reports of selected telecom companies. The study found that most of the telecom companies in Indian Telecom Industry fall in “Grey” zone of Altman Z-score model, which is not a good sign for the Industry and study also found out that most of the companies, did not perform well in terms of liquidity and profitability. There was a significant impact of liquidityZ-score, but impact of profitability on Z-score not significant. The study concluded that Indian Telecom companies should improve their liquidity and profitability performance so that the sector shows signs of stability.

Vodafone India: the Indian wireless industry

Learning outcomes From a pedagogical point, the case may fulfill following objectives: First, to understand Vodafone’s position in the current environment. Does the environment present the elements that are necessary for them to thrive (as analyzed using a PESTEL framework)? Second, to understand the resources needed to build competitive advantage in an emerging market context (as analyzed using the Porter five forces model); and third, to understand the competitive challenges of conducting business in a highly (and sometimes capriciously) regulated industry. Case overview/synopsis The Indian Telecommunication sector is one of the fastest growing industries in the world. There are nine telecom operators who are pioneering this growth; however, five private companies: Bharti, Idea, Reliance, Aircel and Vodafone make up 78.86 per cent of the market. These five companies have the opportunity to increase their market share by expanding the services provided to rural India; however, the Indian Tax Authorities have caused some hesitation. Aside from being known as heavy handed and unpredictable, the authorities have also demanded that Vodafone pay them billions in taxes. These court cases have challenged the way that other telecom operators look at investing. The arrival of Reliance Jio as a new player in the Indian wireless space with deep pockets has not helped the already fierce competitive landscape. Reliance Jio is forcing all wireless companies including Vodafone to reevaluate their India strategy. Complexity academic level This case could be used in both MBA and executive education programs. Supplementary materials Teaching Notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes. Subject code CSS 11: Strategy.

Financial Resources Management: A Comparative Study of Indian Telecommunication Sector

As we all know that in the present time of technology peoples of whole world are directly or indirectly connected each other and telecommunication sector plays a significant role in this connectivity. India's telecommunication network is the second largest network in the world based on the total number of telephone users (both fixed and mobile phone) and it has the world's third-largest Internet user-base. According to the Internet and Mobile Association of India, the Internet user base in the country stood at 190 million at the end of June, 2013. The performance of any organization depends upon the proper and efficient management of financial resources. The better management of financial resources positively affects the solvency, turnover and earning capacity. Under this research paper four major Indian telecommunication companies are selected and various ratios as current ratio, debt-equity ratio, assets turnover ratio and net profit ratio have been calculated for the purpose of comparison of the solvency, turnover and earning capacity in respect of financial resources management.

Determinants of Customer Based Brand Equity in Indian Telecommunication Sector

Determinants of Customer Based Brand Equity in Indian Telecommunication Sector

Role of Customer Care Department in Telecom Industry

Indian telecom industry has emerged as the fastest growing telecom market in the world. Opening of the telecom sector to foreign investors has not only led to rapid growth in subscriber base but also helped a great deal towards maximization of consumer benefits, particularly in terms of price discovery following the moderate approach in tariffs. Success of Indian telecommunications sector has made the country a truly attractive investment destination for MNCs. With the rapid changing technology, socio-economic and politico-legal environment and trend towards globalization of business, industry and increased competition, effective customer care services has become a very challenging job especially in telecom industry. There is no denying fact that human element is at the center stage in all economic activities and plays a major role for the service industry. One of the services providing industry that emerged rapidly in today’s scenario is telecom industry.

Modeling the factors and their inter-dependencies for investment decision in Indian mobile service sector

Purpose – The purpose of this paper is to identify the factors influencing investment decisions in mobile services for profitablity and to become a global leader in mobile services sector. Design/methodology/approach – A two-stage methodology is followed. In the first stage, factors are identified from literature, and are validated with telecommunication domain experts using the t-test. In the second stage, interpretive structural modeling (ISM) is used to understand the complex interrelationships among various factors. Further, MICMAC analysis is performed to analyze the indirect relationships and their effect on different factors by stabilizing the rank based on driving and dependence power. Based on MICMAC analysis, four clusters are identified to aid the policy- and decision-makers. Findings – The major contribution of this research is imposing directions and dominance of various factors to make informed decision-making for investment in mobile services to meet the upcoming demand for mobile services in Indian telecommunication sector. Research limitations/implications – The applicability of these research findings is limited to emerging telecommunication market. Practical implications – This paper forms the basis for identifying various factors that act as the driving force for the Indian telecommunication operators to pay special attention toward mobile services, with telecommunication data analytics and developing context-aware services. This paper will aid policy-makers in the government, managers in telecommunication companies and other stakeholders such as content providers, channel partners and application developers to take a lead role in developing appropriate mobile services to meet local needs of Indian users. It will help in developing strategies to collaborate and motivate other stakeholders, including device manufacturers to understand and work collaboratively to become world leader in mobile services. Originality/value – This paper provides a framework for understanding the various factors that encourage telecommunication companies to establish and invest in mobile services and setup a separate vertical in their organization with a focus on mobile services to meet the future demands of Indian market. Appropriate utilization of telecommunication data analytics, personalization of services, customization in local languages and support for convergent services would encourage adoption of mobile services.

Powerol generates new markets

Purpose – This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings – When profits in tractor manufacturing declined, Mahindra Powerol (part of the large Indian business group, Mahindra & Mahindra) used the surplus capacity to produce and sell power generators (Gensets), capitalizing on the rapid growth of the Indian telecommunications sector and the need for power backup at remote locations for the mobile communication towers. Adopting a lean asset model, it transformed the industry ecosystem and grew rapidly. As the telecom opportunity saturated, Powerol performance declined, but bounced back as it diversified into other products. Practical implications – The paper provides strategic insights and practical thinking that have influenced some of the world’s leading organizations. Originality/value – The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Mahindra Powerol: powering entrepreneurial growth within a corporate group

Subject area Corporate Strategy, Vertical integration, Diversification. Study level/applicability Graduate. Case overview The case discusses the evolution, decline and turnaround of Mahindra Powerol, a division inside the large Indian business group, Mahindra & Mahindra (M&M). The Powerol division had its genesis from the then Farm Equipment Sector, when they used the surplus capacity in the tractor manufacturing facilities to produce and sell power generators (Gensets). Powerol capitalized on the rapid growth of the Indian telecommunications sector and the need for power backup at remote locations for the mobile communication towers. Adopting a lean asset model, it transformed the industry ecosystem and grew rapidly. As the telecom opportunity saturated, Powerol performance declined, but quickly rebound as it diversified into other products. As Powerol continues its diversification journey, there are questions about how Powerol can leverage the lean asset model that was their source of competitive advantage in the Gensets market, into other businesses. Expected learning outcomes Introduce the fundamental logic of vertical integration. The case elucidates how and when a firm vertically integrates/outsources its operations. Supplementary materials Teaching notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request Teaching notes Instructional Note and Case consent form.

The Changing Indian Telecommunication Industry

The telecommunication industry in India is rapidly growing and witnessing many developments. It has gone through several transformations that has led to severe competition in the industry. This article traces the major policy reforms in the Indian telecommunication sector. Moreover, the article also discusses the changes strategies adopted by the two key market players - Vodafone and Airtel. The paper will provide a comprehensive knowledge on the recent developments in the sector and will help highlight the changes in the telecommunication industry.

Estimation of customer retention for Indian mobile telecommunication sector

The objectives of this study are to find the factors that influence the customer loyalty and switching barriers and based on these factors predict the retention level of individual customer using artificial neural network. A well-structured questionnaire was designed and distributed to a random sample of mobile phone users. The questionnaire contains factors affecting customer retention, measured on a five-point Likert-scale. The data were analysed using factor analysis to identify the factors affecting customer loyalty and switching barriers. A paired sample T-test was carried out to determine the relationship between customer retention and customer loyalty and also to determine relationship between customer retention and switching barriers. Functional link artificial neural network FLANN and Legendre neural networks LeNNs were used to predict retention level of a customer. From the analysis, it was concluded that the switching barriers are as important as customer loyalty for retaining customers, and the FLANN model gives better customer retention prediction than the LeNN model.