Satisfaction Index Research Articles

Evaluating Tourism Performance through Tourist Perceptions: A Case Study of Petengoran Mangrove Tourism in Lampung, Indonesia

The existence of components that did not represent the concept of ecotourism and the decline in the number of visits was very significant. This research evaluated tourism performance based on tourists’ perspectives to determine the components that need improvement. The respondents in this study were 100 tourists, who were obtained by applying the Slovin formula. This study used primary data collected through research questionnaires distributed to respondents. The research instrument was tested to ensure its validity and reliability. The collected data were analyzed using the Customer Satisfaction Index (CSI), Gap Analysis, and Importance-Performance Analysis (IPA). Petengoran Mangrove Tourism does not match tourists’ expectations. The attributes that become the main priority because their performance is considered not to have met tourists’ expectations are the availability and diversity of tourist activities, accessibility conditions, implementation of educational activities, and several facilities that do not meet tourist satisfaction, even though these components are what tourists highly expected. Keywords: customer satisfaction index, mangrove tourism, Petengoran, tourism performance, tourist perception

ANALISIS KEPUASAN MASYARAKAT TERHADAP LAYANAN PUBLIK BERDASARKAN INDEKS KEPUASAN MASYARAKAT (IKM) DI KANTOR KECAMATAN SINGOSARI KABUPATEN MALANG

This research is motivated by the importance of improving the quality of public services to meet the growing needs of the community. Singosari district in Malang Regency, as a government agency, seeks to evaluate the quality of public services by measuring the Public Satisfaction Index (IKM). This measurement is carried out to understand public satisfaction and identify service areas that need improvement. The purpose of this study is to measure public satisfaction with public services at the Singosari district Office and evaluate service performance by referring to the nine elements stipulated by PERMENPAN RB No. 14 of 2017. This study uses a descriptive quantitative method with data collection through a survey of 291 randomly selected respondents. The questionnaire given to respondents uses a Likert Scale, and the results are processed using Macro Excel. The results showed that the IKM of Singosari district was 86.43, which is included in the "Good" category. The cost/tariff element obtained the highest value, while the completion time obtained the lowest value, indicating the need for improvement in service duration. The use of Macro Excel tools can help speed up the analysis process and produce good and correct conclusions

Analysis of User Satisfaction in Banten with Shopeepay Mobile Payment Based on E-Service Quality

The rapid development of technology has led to innovations in various areas, including mobile payments. Mobile payments are one of the innovations in financial technology designed to facilitate online transactions. In Indonesia, there are numerous mobile payment service providers, making competition increasingly fierce. One of the popular e-wallets in Indonesia is ShopeePay, a service created by Shopee. This study aims to analyze the importance and performance levels of various electronic service quality factors and assess user satisfaction with ShopeePay. This research is a survey-based study with a sample of 100 respondents. The analysis was conducted using Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI) to measure the importance and performance of each ShopeePay service quality factor and the satisfaction of its users. The results show that out of 24 ShopeePay service quality factors, 13 were considered important by respondents. The average importance rating was 4.07, while the average performance rating was 3.94. This results in a harmony between importance and performance of 97%. The Customer Satisfaction Index (CSI) for ShopeePay services in the Banten area was 78.77%, placing it in the "satisfying" category. This study has several limitations, including its focus on the Banten area, a limited and homogeneous respondent group, potential bias from online surveys, and not accounting for external factors or long-term changes in user perceptions of ShopeePay.

Evaluation of Reactor Laboratory Internet Services of Kartini Reactor Based on Regulation of the Minister of PANRB Number 14 of 2017

Kartini Reactor is one of Indonesia's research reactors that is used to learn nuclear technology. One of its services is the Internet Reactor Laboratory (IRL) with online Synchronous Learning-based implementation. To fulfill laws and regulations related to public services, meet the targets of BRIN agency work units, and evaluate to achieve excellent service, a survey is needed to assess the quality of IRL services in a Community Satisfaction Index (IKM) and Community Satisfaction Survey (SKM) using the guidelines of the Minister of PANRB Regulation Number 14 of 2017. The data collection method uses an e-questionnaire distributed to service users, which is then analyzed quantitatively. At the same time, the follow-up improvements use qualitative methods with interviews and observations. The survey results are used to evaluate and improve services to provide excellent service and fulfill community expectations and demands. The results of the quantitative analysis obtained that the results of the service IKM were 3.50 (maximum scale 4.00), and the service SKM value was 87.48 (maximum scale 100), which is included in the category of service quality B, which indicates the performance of the service unit is Good. As a further evaluation for service improvement, three service element values with the lowest values were taken: the system, mechanism, and procedure elements, service time elements, and service product specification elements. The practicum module will be classified based on the difficulty level of the system, mechanism, and procedure. In the service time element, the instructor will start and end the practicum on time, the Zoom admin will act as a time monitor, and students are directed to be present 5 minutes before the practicum. In the service specification product element, untidy practicum modules and unclear PowerPoint visualizations will be improved through synchronization of semester learning plans (RPS) with universities, adjustment of modules according to learning outcomes, standardization of visualization, and instructor training. Keywords: Internet Reactor Laboratory (IRL), Community Satisfaction Index (CSI), Community Satisfaction Survey (CSS), evaluation of practicum services

Incidence and causes of retreatments after monovision induced by LASIK in myopic patients without a previous trial of contact lens induced monovision.

To evaluate the incidence and causes of the need for retreatment after LASIK-induced monovision in patients with myopia and presbyopia without a previous trial of contact lens induced monovision. Retrospective, observational study. We retrospectively studied 914 eyes of 457 consecutive myopic patients with presbyopia scheduled for LASIK-induced monovision (nondominant eye corrected for near). The dominant eye was identified by the finger pointing test and the treatment plan for the nondominant eye ranged from -0.50 to -1.50 diopters based on an age-related nomogram. We evaluated the incidence of enhancements and the causes at 6 months postoperatively. Patients were divided into three groups based on age to evaluate possible differences in the reasons for retreatment among the age groups. The global enhancement rate was 15,8% (144/914 eyes). The incidence of retreatment was significantly higher in the dominant eye (8,6%) than in the nondominant eye (7,1%) (P = 0.01). The enhancement rate in the nondominant eye were conversion to full distance (8,8% of patients), induction of more monovision (3,2% of patients) and reduction of anisometropia (1,1% of patients). More young patients (aged 40 to 45 years) wanted to reverse the procedure. LASIK-induced monovision is a valid option for myopic patients with presbyopia, with a relatively low incidence of enhancements. The low retreatment rate to reverse monovision is a good index of patient tolerance and satisfaction with the results of the procedure. For this reason, a preoperative trial of monovision with contact lenses should not be mandatory before LASIK.

Evaluation of Trans Metro Pekanbaru public transport bus performance and services for sustainable mobility

Abstract The city of Pekanbaru is the capital of Riau Province with a relatively high rate of population growth, migration and urbanization. Population growth based on BPS data from Pekanbaru City in 2023 is 1.30%, where the growth that increases every year is directly proportional to the condition of increasing use of private transportation has exceeded the capacity of the road. Based on data from the Pekanbaru Transportation Agency in 2023, the number of daily users of Trans Metro Pekanbaru public transportation is only 0.44% of the total population, this shows that interest in using public transportation in Pekanbaru City is still very low, while on the other hand, congestion and air pollution are increasing due to the use of private transportation. The purpose of this study is to determine the performance level of Trans Metro Pekanbaru with a performance evaluation method that is guided by the technical assessment standards of bus performance in accordance with SK.687/AJ.206/DRJ/2002 concerning the implementation of public transportation issued by the land transportation office. The results of the evaluation of the performance evaluation assessment of Trans Metro Pekanbaru obtained a range weight value for weekends and weekdays of 14-16 including the currently category. In addition to the level of performance to increase interest and the public in using Trans Metro Pekanbaru, a survey and analysis of service levels were also carried out using the Customer Satisfaction Index (CSI) method. Meanwhile, the level of service was obtained through the results of a passenger questionnaire survey in the field which was then analyzed using the Customer Satisfaction Index (CSI) method. The results of the service level with the CSI method obtained for Trans Metro Pekanbaru are 86% which can be interpreted as very satisfied with the service level of Trans Metro Pekanbaru.

Analysis Of Divers Satisfaction With Underwater Tourism in Ohoi Ngilngof Waters, Southeast Maluku Regency

This research was conducted in Ohoi Ngilngof waters, precisely on Ngurbloat beach and Ohoieu Island. Research began in May 2024 to July 2024. The aim of this research was to analyze divers' satisfaction with underwater tourism in Ohoi Ngilngof waters and identify the attributes needed to improve tourism management Underwater in Ohoi Ngilngof waters, Southeast Maluku district. This research was carried out using observation and survey methods by distributing questionnaires to 42 divers who were determined using purposive sampling. Diver satisfaction is calculated using critical satisfaction analysis and the visitor satisfaction index (IPA). From the 5 dimensional data analyzed, divers were 100% satisfied with the Ohoi Ngilngof underwater tourism based on the satisfaction index, while based on the ISA analysis, of the 18 attributes analyzed there were improvements in the safety and comfort attributes of the ship. In addition, the number of diving groups needs to be changed immediately.

Analysis of Consumer Satisfaction Level Towards Banana Nuggets (Case Study of Banana Braga Ambon)

The creation of processed agricultural products such as banana nuggets may open up opportunities for banana agro-industry operators to take advantage of the existing business opportunities. The emergence of similar business offering the same goods and marketing different products can certainly encourage consumers to be more selective their purchasing decisions. Banana nuggets are an innovative form of processed banana snack. This study aims to analyze the level of consumer satisfaction towards the attributes of banana nugget products at Banana Braga Ambon. The population and sample in this study consisted of 100 respondents from Ambon City who happened to buy banana nuggets at Banana Braga Ambon (Accidental Sampling). This study used descriptive analysis method, Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI). This study shows that the level of consumer satisfaction towards the attributes of banana nugget products at Banana Braga is 0.87. This means that the results indicate that consumers are very satisfied with the product attributes as the satisfaction level is in the category of 0.81 - 1.00

ANALISIS PENGARUH KUALITAS PELAYANAN BERBASIS BUDAYA ORGANISASI TERHADAP KEPUASAN PENGGUNA JASA FASILITAS KAWASAN BERIKAT PADA BEA CUKAI MAGELANG

The aim of the research is to examine, determine and analyze the influence of service quality based on organizational culture on the satisfaction of users of Bonded Zone facility services at Magelang Customs. The method used is a quantitative method with a descriptive statistical approach. Research data at Magelang Customs. was obtained using a questionnaire and a sample of 49 respondents. The data analysis carried out in the research is statistical and mathematical methods through GAP Analysis, Customer Satisfaction Index (CSI), and Importance-Performance Analysis (IPA) measurements. The results of research on Service Quality calculations using GAP Analysis show that there are indicators from statement items that have negative values from the GAP Analysis calculations for each dimension of service quality with the total score obtained being -0.20. This value shows that the expectation score is greater than the performance score. Data analysis using the Customer Satisfaction Index (CSI) at Magelang Customs showed that 89.12% were very satisfied. The overall level of customer satisfaction by looking at the level of performance and level of importance of product or service attributes as measured using the Customer Satisfaction Index (CSI) at the Magelang Customs, overall expectations and performance are very good. Then, the results of the Importance-Performance Analysis (IPA) measurement show improvements in service quality which are focused on 5 indicators that are included in important services, but satisfaction is still low.

Exploring determinants of visitor’s e-WOM in the virtual art exhibition with an extended American Customer Satisfaction Index Model

Purpose By applying the American Customer Satisfaction Index (ACSI) model to virtual art exhibitions, this research aims to reveal insights into the factors impacting visitor satisfaction and electronic word-of-mouth (e-WOM). Furthermore, the investigation of exhibition promotion seeks to understand how external factors contribute to the overall visitor experience in virtual art exhibitions. Design/methodology/approach With advancements in virtual communication technology and the transformative impact of the COVID-19 pandemic in recent years, there has been a notable surge in the popularity of virtual art exhibitions based on the Internet. This study uses the ACSI model to examine visitor satisfaction and e-WOM in virtual art exhibitions. Additionally, it explores the influence of exhibition promotion on the ACSI model. Findings Key findings revealed that 1) both promotion efforts and e-WOM exhibited significant relationships with the ACSI model, and 2) most of the relationships within the ACSI model were consistent with previous research outcomes. Originality/value This study extends the ACSI model’s application to virtual art exhibitions, enhancing its relevance. Additionally, it addresses the knowledge gap concerning the direct impact of promotion on audience expectations and its relationship with the ACSI model in virtual art exhibitions. Furthermore, the research explores the influence of customer satisfaction on electronic word-of-mouth in exhibitions, offering valuable insights for exhibition evaluation systems. The study serves as a guide, providing data and models for researchers investigating virtual art exhibitions.

Satisfaction Level of Cattle Breeders Through The Artificial Insemination Officers Services In Gorontalo District, Indonesia

This study aimed to identify the characteristics of cattle breeders who receive Artificial Insemination (AI) services and analyze the level of satisfaction of acceptor breeders with the services of inseminator officers in Gorontalo Regency. The research method used is a survey method. The research sample was determined intentionally with the consideration that active breeders who adopt AI. Data were collected through direct observation in the field, interviews, and questionnaires using the Likert Scale. The research variables include five dimensions, such as: tangible, reliability, responsiveness, assurance, and attention. The data collected were processed using the Customer Satisfaction Index (CSI). The results showed that the majority of cattle breeders who became acceptors or 79.54% were in the age range of 31-60 years, 76.14% had secondary education and below, 82.96% had implemented AI between 3-9 years or an average of 6 years. The Weighted Total (WT) value of all attributes was 3.55 with a Customer Satisfaction Index (CSI) value of 71.03%. The CSI value is in the range of 66% - 80.99% which shows that the level of breeder satisfaction with AI services is in the satisfied category.

Appraising the potentials of reusing plastic bottles as building blocks for housing construction at Paipe village Abuja Nigeria

Plastic bottles package a multitude of commodities consumed worldwide. Upon consumption of the commodity, the disposed plastic bottles accumulate as waste, having impacts on both the aquatic and terrestrial environment. In a bid to convert such waste to wealth, plastic bottles are creatively reused for different applications, such as pedestrian bridge boats and street furniture, amongst others. Another application of reusing plastic bottles is their serving as building blocks for housing construction. Reports and research in Nigeria confirm the proliferation of plastic bottles littering the environment, which if reused in housing construction has the potential to contribute to achieving both UN Sustainable Development Goals (SDG) 11 (making human settlements sustainable) and 12 (ensuring sustainable consumption and production). Although Nigeria is traced to being the first country in Africa to reuse plastic bottles in housing construction, not much research output exists from practitioners’ experience on the potentials of reusing plastic bottles as a sustainable construction material as practiced in countries like Vietnam, India, and the Philippines, among others. As such, this study investigates the potential factors driving the practice of reusing plastic bottles in Nigeria with a view to ascertaining the satisfaction derived from the practice for sustainable housing construction. Primary data was collected using a structured questionnaire from 41 respondents identified as having experience in using plastic bottles in construction (5 staffs of Awonto Konsult as well as 36 staffs of Brains and Hammers Construction). Data was analysed descriptively using both IBM SPSS Statistics 23 as well as MS Excel to compute the Mean Score as well as the Relative Satisfaction Index (RSI). Only 30 questionnaires were successfully retrieved and fully answered. Amongst the 10 potential factors studied driving reusing plastic bottles, results show that almost all respondents tend to be ‘satisfied’ with both ‘strength and stability’ (having a Mean Value of 4.70 and RSI of 0.94) as well as ‘durability’ (having a Mean Value of 4.50; RSI of 0.90) of buildings built with plastic bottles. These two factors recorded the highest ‘satisfaction’ ratings, leaning towards ‘very satisfied’. Regarding the factor ‘fire resistance’ of buildings built with plastic bottles (having a Mean Value of 3.40; RSI of 0.68), results reveal that 50 percent of the respondents are ‘unsure’ if it is a satisfactory factor driving reusing plastic bottles or not. The study found that the satisfaction ratings of technical and environmental factors have higher appeal to respondents compared to health and safety and also financial factors. It is recommended that Awonto Konsult and also Brains and Hammers Construction invest more in information related to the fire resistance of plastic bottles used in construction because fire outbreaks pose great threats to buildings. Equally, wider empirical research on plastic bottle wastes, if undertaken, could support the development of policies for waste management, particularly in developing countries. This research has the potential to convert waste into wealth in a bid to minimising environmental impacts of disposed plastic bottles as well as contribute to sustainable materials, particularly for rural housing. Since this study was based on a survey, experimental studies of potentials driving the reuse of plastic bottles in housing construction will reveal results that could enable more sustainable housing construction in Nigeria.

Analisis Pengaruh Bauran Pemasaran terhadap Keputusan Pembelian Konsumen pada Produk Sayuran Organik (Studi Kasus Super Indo Q Square Bogor)

Super Indo Q Square in Bogor Regency is one of the Super Indo branches, a retail company established since 1997. To maintain competitive advantage, the company employs a marketing mix strategy encompassing price, product, promotion, location, people, process, and physical evidence. This study aims to examine the impact of this marketing mix on consumer purchasing decisions and satisfaction levels. The research method employed accidental sampling with 100 respondents, gathering both primary and secondary data through questionnaires, observations, interviews, and literature reviews. Data analysis utilized Multiple Linear Regression, Importance Performance Analysis (IPA), and Customer Satisfaction Index (CSI). The results indicate that (1) Price, product, location, people, process, and physical evidence significantly influence consumer purchasing decisions. (2) The level of customer satisfaction at Super Indo Q Square Bogor reached 83,82%, It shows a high level of satisfaction and the results of the total level of conformity obtained from all dimensions of 93%, meaning that the conformity value is still insufficient to reach 100%.

Subjective well-being indices in assessing happiness in Russia

Due to the multidimensionality and dynamism of today’s social life, there emerges the need to modify the principles of measuring the effectiveness of socio-economic policy. The article empirically tests and analyzes subjective metrics focused on “failures” in the socio-economic development which are impossible to identify through objective indicators only. These metrics are the subjective well-being indices for the Russian population in terms of gender and age, residence (by federal districts), level of education, marital status, presence of children, subjective health assessments, job and pay satisfaction. The methodological framework resides in Edward Diener’s subjective well-being theory. The method of index numbers and methods of descriptive statistics, including the multivariate frequency distribution of two attributes, are applied. The evidence base is comprised of panel data of The Russia Longitudinal Monitoring Survey – Higher School of Economics (RLMS-HSE) for 2013–2022. According to the research results, the minimum and maximum values of the life satisfaction index were observed in 2016 and 2022, respectively. The affective index of happiness was found to reach higher values compared to the cognitive assessment of it. The findings show that gender, age, region of residence, level of education, as well as satisfaction with health, job, wage and financial status affect the values and dynamics of happiness indices in Russia. A well-being measurement approach covering both objective and sub jective assessments of people’s life and its individual aspects allows identifying gaps in the system of socio-economic support for the population.

The strategic choice of organizational technologies preventing burning out of general practitioners in the system of patient-oriented medicine

The general medical practice in modernized primary health care units of Moscow medical organizations by its generalized statistical indicators takes the leading place in rating of health care organizations of the Subjects of the Russian Federation. The research study revealed problems in achieving target indicator - level of patient satisfaction with quality of medical care provided by general practitioners/family doctors made up to 54.3%. One of the causes was higher degree of physician burnout (34.1%). To elaborate efficient prevention program,a set of organizational technologies to prevent burnout was developed and tested. The purpose of the study was approbation of developed organizational technologies preventing burnout of general practitioners in the pilot project. The methodology of pairwise survey permitting to simultaneously obtain answers of respondents - patients and general practitioners - to objectify results of the study, characterizing factors under study at fixed period of time - the last 12 months. The sociological survey was applied on the basis of two international questionnaires - EUROPEP (to study patient satisfaction) and COSPOQ III to evaluate psycho-social state of general practitioners). The developed organizational technologies of burnout prevention permitted to increase index of patients' satisfaction with medical care up to 30.33%, and cumulative efficiency on blocks of questionnaire up to 26.97%. Conclusion. The efficiency of preventive measures reached 27.28%.

Complications and Patient Satisfaction in Fully Edentulous Patients Treated with a Digital and Conventional Complete Denture, A Cross-Over Clinical Study.

The objective of this clinical study was to evaluate comfort, satisfaction, chewing ability and complications with digital complete dentures (DCD) and conventional complete dentures (CCD). For 16 edentulous patients, two sets of upper and lower dentures were fabricated by students in a university dental clinic. The impression for the DCD was done using indirect scanning of the cast. When the patients were pain free, each set of dentures was worn for four weeks. OHIP-14 and a DSI (Denture Satisfaction Index)were used to measure patient satisfaction and chewing ability respectively. Both questionnaires were administered before fabrication and after wearing each set. Adjustments made during the follow up period were included. At the end of the study, patients could express which set of dentures they preferred. The 25 dental students involved in fabricating the dentures, were questioned in terms of discomfort, preference and future use for both techniques. OHIP-14 showed significantly higher scores for the DCD for the domain concerning psychological discomfort. DSI showed no significant difference for both sets of dentures. In terms of complications, a significant difference was found for occlusion. The DCD required more occlusal adjustments. A minority of the patients (37.5%) chose the DCD as their favourite set. The students preferred the wax try-in and workflow of the CCD. The CCD and DCD showed differences in patient satisfaction. Chewing ability was comparable for both sets of dentures. More occlusal complications were seen in the DCD. Both students and patients preferred the CCD.

Blackcurrant Supplementation and Habitual Physical Activity Enhance Functional Capacity and Quality of Life in Previously Sedentary Older Women.

Loss of functional capacity negatively impacts the quality of life in older adults. This single-site randomized controlled study examined whether short- (one week) and long-term (three months) blackcurrant supplementations combined with habitual physical activity would improve functional capacity and quality of life in previously sedentary older women. Thirty sedentary, healthy older women were randomly assigned to receive blackcurrant supplementation (400 mg of blackcurrant extract) (Polyphenol group, n=15; 74.2±10.0 years) or no supplementation (capsules of 400 mg of corn flour) (Placebo group, n=15; 72.8±8.7 years). Each group consumed two capsules daily for one week and three months, with a washout period of one week between the two phases. The polyphenol group was required to increase habitual activity levels. Participants underwent a functional capacity assessment consisting of a sixminute walk, sit-to-stand test, Berg balance scale measurement and quality of life evaluation with the Scale of Life Satisfaction Index (LSI) at the start, after one week, and after three months of supplementation. Walking distance and time to sit-to-stand improved by 2.5% (p=0.005) and 7.5% (p=0.005), respectively, after one week in the polyphenol group. After 3 months, walking distance in the six-minute walk test increased by 12.3% (p=0.001) while the time to sit-to-stand decreased by 16% (p=0.002) in the polyphenol compared to placebo group, respectively. No differences in Berg balance scale were observed. Quality of life, indexed by LSI, improved by 39% (p=0.001) in the polyphenol compared to the placebo group. Blackcurrant supplementation, combined with habitual activity, may enhance functional capacity and quality of life in older women, offering a potential strategy to maintain independence. However, future studies should address longer durations to validate these findings.

Customer satisfaction index in Indonesian student micro credentials program

The Indonesian Student Micro-Credentials Program implemented by Universitas Muhammadiyah Sumatera Utara (UMSU) carries 5 courses, all of which are carried out online, in a relatively short time within 2 months. The learning objectives, which are intended to create practical skills, require students to master the courses they follow, thus causing many problems, which have an impact on the satisfaction of the participants of this program. This study aims to measure the customer satisfaction index (CSI) of participants in this program. Of the 514 participants who were used as respondents, 279 respondents filled out the google formula, and the response rate was 54%. The results showed that the CSI value of the program was 0.85, which means that the participants were very satisfied with the implementation of this program at UMSU. Based on the assessment of it is quality, the dimension assessment is carried out in order of the highest average value, namely this program (4.48), interaction and flexibility (4.33), managers (4.24), lecturers (4.23), students (4.20), assessment (4.16), process (4.14), content design (4.15), partners (4.11), and technology (4.05). Based on the assessment of the level of importance or expectation of this program, the dimension assessment is carried out in order of the highest average value, namely this program (4.47), interaction and flexibility (4.38), managers (4.23), lecturers (4.22), process (4.17), content design (4.17), students (4.13), peer (4.13), assessment (4.11) and technology (4.04).

“Cinemeducation” as a teaching–learning tool in Community Medicine for Phase II MBBS students

ABSTRACT Background: Many public health topics in the subject of Community Medicine have a psycho sociocultural aspect to them, and these are taught by traditional methods like didactic lectures with little or no interaction of faculty and students. This limits the comprehensive understanding of the students regarding sensitive issues. There is a felt need to improve the knowledge and understanding of many of these competencies among students through available cinema movies addressing these concepts. Objectives: 1. To assess effectiveness of “Cinemeducation” as a tool to teach identified competencies in Community Medicine subject. 2. To assess perception of students for “Cinemeducation” to enhance learning and communication skills. Methodology: Study Design: Nonrandomized intervention study. Setting: Department of Community Medicine, Government Medical College, Pali, Rajasthan. Participants: Year 2 from 2020 Batch. Sample Size: 159 students. Sampling: Complete enumeration. Intervention: All 159 students were divided into two groups and alternately shown movies, Toilet–Ek Prem Katha, Padman, Outbreak, and Steel Magnolias, or exposed to didactic lecture and were assessed using pre- and post-tests and student satisfaction and self-confidence in learning scale. Results: The post-test scores of cinemeducation showed an improvement by a mean of 1.88 ± 0.7 points. The self-confidence and learning scale showed that 86% of students agreed that cinemeducation was better than didactic lectures. The mean satisfaction index of cinemeducation as a teaching–learning method was 97.6. Three out of the four movies addressed the competency well, and the difference between the pre- and post-test scores was statistically significant following cinemeducation as compared to lectures. Conclusions: As the student correlates real-life situations in movies like Toilet–Ek Prem Katha, Outbreak, and Padman, they definitely understood the topic better with cognitive scores showing an increase.

Relationship Between Accommodation Conflict Resolution Style And Marital Satisfaction Among Couples In Nairobi City County, Kenya

Background: Marriage is considered necessary in most cultures, and is expected to build fulfilling relationships. However, world records show decreased rates of new marriages and divorce figures are still high globally7,11 . Culturally, married individuals achieve socially acceptable status and fulfill religious and cultural obligations through bearing children8 . Research carried out in Kenya12 indicates that 29% of respondents’ marriages were headed for crumbling and only 40% were happy with their marriages. Unhappy marriages may result in marital dissatisfaction leading to divorce. Divorces have profound consequences particularly in children7 . Hence there is need to curb divorce. Research on predictors of marital satisfaction posits that resolving differences and conflicts improves interpersonal skills. In addition, interpersonal skills correlate positively with marital satisfaction, while low marital satisfaction has been associated with marital dissolution. Divorce figures are still high in most regions of the world though some countries such as Germany and United States may have recorded a decrease in Divorce rates12 . Kenyan population census (2019) shows that persons who are either divorced or separated, headed 5.5% of the total households, which is approximately 661,628 households13. Research supports that conflicts and conflict resolutions are among the major determinants of marriage satisfaction. This study aimed to determine the relationship between accommodation conflict resolution style and marital satisfaction among couples in Nairobi City County. The research sought to establish whether Nairobi couples use accommodation conflict resolution style in resolving conflicts and its influence on marital satisfaction. Research assumed that inability to resolve marital conflicts amicably or to manage post-conflict experiences influences a person's perception of their marriage relationship. Studies on how conflict resolution styles influence marriage satisfaction are yet to be extensively conducted locally. Material and Methods: The research used a correlational study design. The target population constituted couples in 858,926 households within Nairobi City County. The households were identified from the Kenya National Bureau of Statistics (KNBS)13 . The study used Stratified and proportional simple random sampling to sample sub counties and households respectively. Data was collected using structured self-reported questionnaires. Modified Conflict Resolution Strategies Scale (CRSS) and Marital Satisfaction Index (MSI) were incorporated into the questionnaire. Results: Data was cleaned and analyzed through statistical package for social sciences (SPSS) version 23. Pearson’s correlation was used to analyze inferential statistics where results showed accommodation conflict resolution style had a weak positive relationship with marital satisfaction where, rs(398) = .179, p < .05. Conclusion: Use of accommodation conflict resolution has positive influence on marital satisfaction. The findings can guide to develop conflict intervention programs for couples.