Aims To capture narratives regarding the experience of caring for an individual who has undergone total hip or knee arthroplasty (THA/TKA). Methods Semi-structured interviews with 15 family caregivers, were conducted and analyzed using thematic analysis. Results Three themes were identified: 1) The highs and lows – Family caregivers had both challenging and rewarding experiences; 2) Family relationships – relationships between the caregivers and their family members were often impacted as a result of caregiving; 3) Inconsistent education – Participants discussed accessing a wide range of educational resources. A lack of caregiver-directed education was emphasized. Conclusions This study highlights that family caregivers have positive experiences and a perceived familial responsibility to provide care. There are currently unmet educational needs for caregivers. More research is needed to expand the understanding of this population and on implementing caregiver-directed education.