Improve Agency Performance Research Articles

Evidence of Reputational Priorities of a Sample of U.S. Federal Offices of Inspector General: A Mixed Methods Analysis of Workforce, Budgetary Data, and Statutes

Offices of inspector general (OIGs) have become an important part of the United States government, located in virtually every agency and providing oversight through audits and investigations that examine fraud, waste, abuse, ineffectiveness, and inefficiency. Yet, scholars know little about their activities. Conventional wisdom suggested that investigations would be favored over audits partially because the OIGs would want to bolster their reputation with Congress and the public. This research examines 11 departmental OIGs to explore whether investigations are prioritized over audits, especially in the context of declining budgets. Quantitative workforce data from the U.S. Office of Personnel Management show that contrary to expectation these OIGs largely prioritize auditing through an allocation of more full-time equivalent (FTE) employees. Budget data, adjusted for inflation, show that funding since the 2010s was flat followed by marked increases for some OIGs during the Trump Administration, which doesn’t help explain these priorities; however, a qualitative analysis of statutes shows Congress assigns auditing tasks more often than investigative tasks. Overall, this mixed methods research provides preliminary evidence that OIGs’ desire to maintain or improve their reputation and be responsive to Congress leads them to focus on improving agency performance and helping their agencies fulfill their missions.

Abstract WP93: Providing Stroke Reports to Emergency Medical Services (EMS) Agencies Improves Data Quality in Michigan's Statewide EMS Data Repository

Intro: The Michigan Stroke Program (MiSP) monitors statewide EMS stroke care performance and data quality. Starting in 2018, quarterly performance and outcome benchmark data were shared with EMS agency partners to support prehospital quality improvement (QI) for stroke patients. Objective: To improve EMS data quality and prehospital stroke care performance. Methods: This is a retrospective before and after study of the impact of tailored QI interventions to improve EMS compliance with three prehospital stroke quality metrics selected by MiSP EMS partners: (prehospital stroke scale documentation, last known well documentation, and prehospital notification). Five MiSP EMS partners participated in the intervention which consisted of provision of quarterly performance reports generated from linked data from Michigan’s EMS Information System and the Michigan Stroke Registry. The MiSP team reviewed agency performance with EMS leadership to select the target measures for intervention and then assisted in development of a QI plan to improve agency performance. Measure compliance was compared from three months prior to and six months after data quality solutions were implemented. Results: Through data sharing and communication with EMS agencies and EMS software data vendors, common themes were identified related to poor data quality beginning in January 2020. A sample of agencies and resolutions to address these issues are displayed in the Table. Compliance with the targeted metric improved significantly at each agency at three and six months following intervention. Conclusions: Analysis of EMS data and sharing performance data directly with EMS agency partners identified correctable data quality issues negatively impacting EMS quality measures. Correcting these issues led to dramatic and sustained improvement in EMS quality metric compliance. This approach may serve as a model for improving the accuracy of EMS performance data in state-level EMS registries.

Efektivitas Program Pelatihan Dalam Meningkatkan Kinerja Pada Badan Pendapatan, Pengelolaan Keuangan Dan Aset Daerah (BPPKAD) Kabupaten Gresik

In 2019-2020 employee productivity decreased and there were fluctuations in the performance assessment of Gresik Regency Regional Revenue, Financial and Asset Management Agency (BPPKAD) employees, because there were obstacles in implementing training programs which had an impact on employee performance. This research aims to analyze the effectiveness of training programs in improving performance at the Gresik Regency Regional Revenue, Financial and Asset Management Agency (BPPKAD), as well as analyzing supporting and inhibiting factors for the implementation of training programs in improving the performance of Regional Revenue, Financial and Asset Management Agency (BPPKAD) employees. ) Gresik Regency. This research is qualitative research using primary data and secondary data. Data collection techniques in this study were through interviews and observations. The selection of informants in this study was carried out using purposive sampling method. In this research, as stated by the three informants, it can be said that the implementation of the training program at the Regional Revenue, Financial and Asset Management Agency of Gresik Regency can be said to be quite effective in improving agency performance, especially in the scope of the Gresik Regency Regional Revenue, Financial and Asset Management Agency. which can be seen from several responses and results of employee performance which can be considered quite productive and good enough. There are several shortcomings in the implementation of this training program. There are obstacles in its implementation, namely in the form of budget funds spent on this training program which are considered to be insufficient due to the Covid-19 pandemic outbreak, which basically requires the implementation of this program to be minimized. One effort can be made to ensure that the implementation of the training program continues, managing the existing budget as well as possible by providing training programs to employees in accordance with the AKD (Training Needs Analysis) that has been determined, so that the budget spent is not wasted or wasted. . Apart from the Regency/City APBD, training programs can also be obtained through the bidder APBN from the ministry, Bappenas. This research contributes to employees being able to maintain a sense of responsibility in their duties where training programs are provided to obtain the skill requirements needed to carry out employee duties and have employee motivation or goals to take part in the training program. This research was only conducted on employees of the Gresik Regency Regional Revenue, Financial and Asset Management Agency (BPPKAD).

Search Engine Optimization, Competitive Advantage and Market Performance of Registered Tours and Travel Agencies in Nairobi City County, Kenya

COVID-19 is a devastating pandemic with widespread negative health, social, and economic consequences. Due to drastic changes in the business environment of tour and travel agencies, firms and marketing managers can now use search engine optimization to effectively position themselves. The study’s main goal is to evaluate the effect of search engine optimization on the market performance of registered tours and travel agencies in Nairobi County, Kenya. Kenya’s tourism ministry and state government work hard to improve the business climate for tour and travel companies. Despite the overall positive image, international tourist market growth rates in Kenya have been 3.5 percent slower from 2017 to 2019 compared to previous years. This was further aggregated by the onset of the COVID-19 pandemic in the year 2020, when the growth rate of tours and travel agencies fell by 65%. The study’s main goal is to evaluate the effect of search engine optimization on the market performance of registered tours and travel agencies in Nairobi County, Kenya. This study adopted a positivist philosophy. Both descriptive and explanatory research designs were used. A self-administered semi-structured questionnaire was used to collect data from 324 registered tours and travels agencies picked from and a sample of 179 were used. Data analysis included the development and interpretation of both descriptive and inferential statistics, such as frequencies, mean, percentages, and standard deviation, and was presented using tables and numerical values. The results of regression analysis established that search engine optimization had a positive and significant effect on market performance of the registered tours and travel agencies picked from a sample of 179. The study recommends that agency management ensure that the firm’s website is easily accessible in order to improve agency performance. Using the internet to gain a large market share can assist tours and travel agencies in improving the performance and income of their websites.

The Effect of Motivation on Employee Performance at the Social Service, Manpower and Transmigration, Maros Regency, South Sulawesi, Indonesia

This study aims to determine the magnitude of the effect of motivation on employee performance at the Department of Social Affairs, Manpower and Transmigration Maros Regency . Theoretically, the results of this study are expected to develop scientific treasures and establish well-coordinated human relationships and roles in the field of human resources in the hope of making a contribution that leads to improving agency performance, through the application of motivation for social services, labor and transmigration in Maros Regency. The variables in this study are the motivational variable as the dependent variable, while the performance variable as the independent variable. The data collection technique uses observation and questionnaire methods as well as being the sample in this study as many as 53 employees. The results of this study indicate that partially the motivational variable has a significant positive effect, while simultaneous testing shows a significant positive effect on the performance of social service employees, labor and transmigration in Maros Regency. The coefficient of determination indicates that the ability of the independent variable to predict the influence of motivation has a moderate effect on employee performance. Therefore, it is necessary to pay attention to the provision of motivation by the leadership, especially the Head of the Social Service of Manpower and Transmigration in Maros Regency so that employees are more enthusiastic about working.

Effect of Cross-Departmental Collaboration on Performance: Evidence from the Federal Highway Administration

Cross-departmental collaboration, one of the most salient administrative reforms, has been promoted to resolve cross-jurisdictional administration issues over the previous three decades. Nearly all previous empirical studies have examined the direct impact of cross-departmental collaboration on organizational performance without accounting for the indirect effects of managerial practices. Using data from the Federal Highway Administration, this study develops an integrated structural equation modeling and Bayesian network model used to examine both direct and indirect impacts of cross-departmental collaboration on organizational performance. The structural model indicates that cross-departmental collaboration has a direct effect on organizational performance and indirect effects through its influence on resource acquisition and knowledge creation. The scenario-based simulation suggests the optimal integration of managerial actions to improve agency performance, which is achieved by encouraging cross-departmental collaboration and supporting the knowledge creation process. Finally, implications are provided to present practical managerial actions from the Federal Highway Administration as an exemplar for other highway agencies.

MODEL PENGUKURAN KINERJA INSTANSI PEMERINTAH PADA KANTOR KECAMATAN TUTUR KABUPATEN PASURUAN

The performance of government agencies must always be improved because it is in the public spotlight. The public wants a government to have a good performance in carrying out its duties and responsibilities in accordance with applicable laws. Human resources are a very influential factor in carrying out the performance of an agency. Improved performance of government agencies can be influenced by several factors. This study aims to determine employee operational audits and accountability in improving agency performance in Tutur District. The method used in this study is qualitative with descriptive analysis method. The object of this research is the Tutur District Office while the subjects of this study are the employees Tutur district. Data collection techniques in this study using trianguation techniques is observation, interviews and documentation. Data analysis techniques in this study are data collection, data reduction, data presentation and conclusions. The results of this study indicate that the performance of the Tutur District office has decreased, this is due to employee operations that are not appropriate and not in accordance with the conditions so that individual performance can not be maximized and also the value of accountability that does not meet the target.

EVALUASI LAPORAN KINERJA INSTITUSI PADA BADAN PERENCANAAN PEMBANGUNAN DAERAH (BAPPEDA) PROVINSI SULAWESI UTARA

The performance report of government agencies performance is a form of accountability in presenting, reporting and disclosing the mission of the agency in the form of activities and activities that are the responsibility of the stakeholders who have the right and authority to request such accountability. Performance Reports presented in accordance with applicable regulations can be utilized to make a decision and steps to be taken in the future in improving agency performance. This study aims to determine the performance report of BAPPEDA has been presented in accordance with the regulations and assess the work achievements of BAPPEDA. The analytical method used is descriptive qualitative. The results of this study indicate that the BAPPEDA performance report is in accordance with the guidelines of the State administration agency (LAN) and the BAPPEDA performance achievements are in good class so that the BAPPEDA performance report can be used for decision making.

Efektivitas Layanan Terpadu Satu Atap (LTSA) Kota Batam Dalam Menekan Jumlah Pekerja Migran Indonesia Yang Illegal Di Luar Negeri

In this era of globalization, many Indonesian citizens choose to work abroad because of limited employment. However, many migrant workers do not have a permit as legal migrant workers. To reduce the number of illegal migrant workers, the Government then established one-stop integrated services in a number of places in Indonesia, one of which is in the city of Batam. This LTSA aims to realize the effectiveness of the organization of migrant worker placement and protection services. However, Batam City LTSA is still considered not optimal (not effective) by BNP3TKI. This study aims to determine the effectiveness of the implementation of One-Stop Integrated Services in Batam City for Migrant Workers and efforts that can be implemented to improve the effectiveness of One-Stop Integrated Services. This research is a sociological legal research which was compiled using qualitative methods based on the theory of legal effectiveness from Soerjono Soekanto. Sources of data in this study are primary data and secondary data. All data obtained are analyzed and processed by the author. After that, conclusions will be interpreted from the relationship with this research, and will be explained descriptively about the Effectiveness of the One-Stop Integrated Services (LTSA) in suppressing the number of Illegal Migrant Workers outside Indonesia. Based on the results of this study it was found that the implementation of LTSA in Batam City was not optimal or not effective because there were a number of obstacles in the licensing process for migrant workers, namely in legal factors (there are no local regulations governing), law enforcement factors (there are still related agencies that have not assigning members in the LTSA office), community factors (lack of awareness to become migrant workers according to procedures), and cultural factors (lack of cooperation between agencies and the community to realize the value of tranquility). Then, to overcome the obstacles, efforts that can be made include the Governor Regulation or Provincial Regulation that can bind, regulate and coordinate from various agencies involved in one umbrella, improve agency performance, provide training, provide sanctions, and evaluation.

Presidential Evidence Initiatives: Lessons from the Bush and Obama Administrations’ Efforts to Improve Government Performance

Calls for assessing how well government programs work have been around for decades. The George W. Bush and Barack Obama administrations both espoused support for the generation and use of evidence to guide and improve government management. The two presidents brought very different professional experiences, political views, and policy advisors to the job as chief executive of the federal bureaucracy, yet their “President’s Management Agendas” established similar expectations about the use of evaluation and performance information. This paper provides an overview of each administration’s approach, then highlights four key lessons for improving frameworks for government performance and better enabling evidence-based policymaking in practice: 1. Calibrate Evidence-Building Activities to Achieve Learning. The calibration of evidence-building activities to meet common needs for program learning must be better articulated to support engagement. 2. Coordinate Across the Evidence-Building Community. Evidence initiatives must establish better connections across the evidence-building community to engage agency staff working on performance, evaluation, statistical, and other activities to leverage their strengths and generate synergies for producing relevant and timely evidence. 3. Acquire and Sustain Audiences of Potential Users. Government initiatives to improve program performance by using available evidence need to engage agency leaders and other evidence consumers to identify the types of information that will be most useful to inform decision-making. 4. Implement Initiatives Effectively. Evidence-building capacity of federal agencies should be strategically enhanced, and success stories about the use of evaluation and other relevant forms of evidence to improve agency performance should be systematically collected and shared. The evidence initiatives over the past 20 years suggest that future initiatives aimed at improving government’s effectiveness can certainly be better designed to integrate performance measurement and evaluation activities with the numerous other efforts within the evidence-building community. Doing so stands to improve how efforts to build evidence occur, and better inform the variety of uses among potential users.

Aplikasi Berita Online Berbasis Android: Studi pada Pemerintah Kabupaten Labuhanbatu

Designing an Android-based News application using UML (Unified Modeling Language) that is implemented using Android Studio, while the Android Application uses PHP and MySQL Programming for the database. The programming used is Android-based programming using a MySQL database for php script creation. The results showed that the Android-based news application as a news data processing process that occurred in Labuhanbatu Regency could be done quickly, efficiently and economically; Then the results also show that processing news data from online media on the application facilitates work processes that can improve agency performance.

INVESTIGATION OF THE MEDIATING ROLE OF MARKET ORIENTATION ON THE IMPACT OF ORGANIZATIONAL PERFORMANCE ON INTERNAL MARKETING OF DEPARTMENT OF SPORT AND YOUTH KHUZESTAN PROVINCE, IRAN

Today, organizations in a dynamic environment, ambiguous and changing are active and need to gain a sustainable competitive advantage. This study aimed to investigate the mediating role of market orientation on the impact of organizational performance on internal marketing of department of sport and youth Khuzestan province. This study is correlational and applied. The study population consisted of 313 members of the General Administration of Sport and Youth Khuzestan province.200 people randomly, were selected for the sample. Standard Instrument Research of Awwad & Agti (2011) was used. Its validity was confirmed by experienced teachers. Cronbach's alpha values for internal marketing variables 0.848, organizational performance 0.940, and orientation 0.939 were measured. Descriptive statistical methods to describe the demographic data and inferential statistics were used to analyze the data; Correlation and structural equation modeling techniques were used. All statistical procedures were performed under application 21spss and Amos 18. The results showed: internal marketing directly and by mediating of market orientation has a significant positive impact on organizational performance. Market orientation directly has a positive and meaningful impact on organizational performance. These results represent a continuum in the organization therefore the organization is managed according to internal marketing, optimize its market orientation and in this way Improve agency performance is guaranteed. The model presented in this study in order to gain competitive advantage in the organization will be able to improve the organization's performance in the lead. Article visualizations:

Developing Program Performance Measures for Rural Emergency Medical Services

ABSTRACTBackground: The development of measures to monitor and evaluate the performance and quality of emergency medical services (EMS) systems has been a focus of attention for many years. The Medicare Rural Hospital Flexibility Program (Flex Program), established by Congress in 1997, provides grants to states to implement initiatives to strengthen rural healthcare delivery systems, including better integration of EMS into those systems of care. Objective: Building on national efforts to develop EMS performance measures, we sought to identify measures relevant to the rural communities and hospitals supported by the Flex Program. The measures are intended for use in monitoring rural EMS performance at the community level as well as for use by State Flex Programs and the Federal Office of Rural Health Policy (FORHP) to demonstrate the impact of the Flex Program. Methods: To evaluate the performance of EMS in rural communities, we conducted a literature search, reviewed research on performance measures conducted by key EMS organizations, and recruited a panel of EMS experts to identify and rate rurally-relevant EMS performance measures as well as emergent protocols for episodes of trauma, ST Elevation Myocardial Infarction (STEMI), and stroke. The rated measures were assessed for inclusion in the final measure set. Results: The Expert Panel identified 17 program performance measures to support EMS services in rural communities. These measures monitor the capacity of local agencies to collect and report quality and financial data, use the data to improve agency performance, and train rural EMS employees in emergent protocols for all age groups. Conclusion: The system of care approach on which this rural EMS measures set is based can support the FORHP's goal of better focusing State Flex Program activity to improve program impact on the performance of rural EMS services in the areas of financial viability, quality improvement, and local/regional health system performance.

Evidence-Based Practice: Challenging the Rational Wisdom

ABSTRACTThe field of performance measurement (PM) is firmly entrenched as a management practice in many governments, agencies, and nonprofit organizations. Though emerging later, the field of evidence-based practice (EBP) has developed simultaneously as a new approach to enhance agency performance. While both rationality-oriented reforms intend to enhance program or agency performance, these two related rational approaches are seldom considered in concert. This essay examines the conceptual underpinnings and practical linkages between PM and EBP to explore how EBP and PM can be jointly implemented as tools to advance agency goals. As rational approaches aimed at improving performance, these two distinct tools are not substitutes, but integrated components of a results-driven strategic management approach. As a conceptual assessment, the article offers practical advice and broad appeal to performance-oriented practitioners seeking to improve agency performance.

The Role of the Private Sector in Child Welfare: Historical Reflections and a Contemporary Snapshot Based on the National Survey of Private Child and Family Serving Agencies

The centennial of the founding of the Children's Bureau is an appropriate time to examine the involvement of private agencies in child welfare service provision. While placing the role of the private sector in a historical context, this article reviews current trends in child welfare practice at the system and organizational levels: namely, the contributions of private agencies across state child welfare systems. Summarizing results from the National Survey of Private Child and Family Serving Agencies, this article presents new information concerning U.S. private child welfare agencies' funding composition, service arrays, interorganizational relationships, and efforts to improve agency performance.

Local Public Health Agency Funding

Local public health agencies are funded federal, state, and local revenue sources. There is a common belief that increases from one source will be offset by decreases in others, as when a local agency might decide it must increase taxes in response to lowered federal or state funding. This study tests this belief through a cross-sectional study using data from Missouri local public health agencies, and finds, instead, that money begets money. Local agencies that receive more from federal and state sources also raise more at the local level. Given the particular effectiveness of local funding in improving agency performance, these findings that nonlocal revenues are amplified at the local level, help make the case for higher public health funding from federal and state levels.

Unleashing change: a study of organizational renewal in government

This is a hopeful account of the potential for organizational change and improvement within government. Despite the mantra that people resist change, it is possible to effect meaningful reform in a large bureaucracy. In Unleashing Change , public management expert Steven Kelman presents a blueprint for accomplishing such improvements, based on his experience orchestrating procurement reform in the 1990s. Kelman's focuses on making change happen on the front lines, not just getting it announced by senior policymakers. He argues that frequently there will be a constituency for change within government organizations. The role for leaders is not to force change on the unwilling but to unleash the willing, and to persist long enough for the change to become institutionalized. Drawing on the author's own personal experience and extensive research among frontline civil servants, as well as literature in organization theory and psychology, Unleashing Change presents an approach for improving agency performance from soup to nuts --mixing theory with practice. Its analysis is innovative and empirically rich. Kelman's conclusions challenge conventional notions about achieving reform in large organizations and mark a major advance in theories of organizational change. His lessons will be of interest not only to scholars interested in improving the performance of the public sector, but for anyone struggling to manage a large organization. Steve Kelman's creative research, augmented by his own considerable experience as a reform-minded federal official, gives this book unusual depth and authenticity. --Rosabeth Moss Kanter, Harvard Business School, author of Con fidence: How Winning Streaks and Losing Streaks Begin and End

High Performance Public Health: Assessing Agencies’ Strategic Management Capabilities

Limited knowledge about state health agencies’ strategic management capabilities constrains their capacity to improve public health. The current study addresses this gap through two objectives: 1) To assess agencies’ strategic management capabilities, conceptualized through a learning framework and 2) To portray both those capabilities and where the agencies have progressed along a developmental pathway of strategic management ability. Forty-one state health agencies’ documents from 1995–2000 were content analyzed. Latent Trait Analysis (LTA) was used to depict both the progressive levels of strategic management capabilities and states’ relative mastery along the continuum. Findings indicate that strategic management capabilities have path dependent characteristics and a distinct learning paradigm exists. Therefore, policy-makers wishing to improve agency performance can utilize this framework to assess and target capabilities that need improvement.

A plan to improve agency performance: flying with OASIS, ORYX, and other challenges!

A plan to improve agency performance: flying with OASIS, ORYX, and other challenges!

A model for institutionalizing TQM in a state government agency

Reports that pressures to address citizens’ needs amid growing financial constraints have led government agencies to consider adopting total quality management (TQM) philosophy as a change agent in the public sector. Examines one state agency’s attempt to institutionalize TQM and explores the effectiveness of TQM implementation in the agency by assessing the perceptions of management and employees. Also, offers a conceptual model that identifies TQM elements essential for success in both implementation and post‐implementation phases in all federal, state, and local government agencies. Believes that by examining the TQM elements identified in the model (internal/external environment, learning, and teamwork), public administrators can anticipate opportunities, avoid barriers to change, and improve agency performance.