Improve Business Performance Research Articles

Understanding the triangular theory of love in entrepreneurial ventures! Linking love dimensions to business performance through employee loyalty

PurposeThis study examines the mediating effect of employee loyalty on the relationship between love dimensions as adapted from the triangular theory of love and business performance of entrepreneurial ventures.Design/methodology/approachThe study employed structural equation modelling in data analysis. However, before conducting confirmatory factor analysis and path analysis, exploratory factor analysis was conducted because most of the items used were new to human resource management (employee–organization relationship), especially among entrepreneurial ventures. Additionally, a Hayes’ PROCESS mediation test was conducted to analyze the mediation effect of employee loyalty.FindingsThe findings suggest that love dimensions such as employee intimacy, employee passion and employee commitment have positive and significant relationships with employee loyalty. It also appears that employee loyalty plays a significant mediation role in the relationship between love dimensions and business performance of entrepreneurial ventures.Practical implicationsThe study’s findings have several implications. However, all of them are developed to include initiatives related to improving business performance through increasing employee intimacy, employee passion, employee commitment and employee loyalty.Originality/valueThe application of the triangular theory of love adds to human resource management and entrepreneurship literature. Very few studies have focused on the love relationship between employees and their organizations especially among entrepreneurial ventures in developing countries. Since in the current settings of business practices employees are considered as important internal customers, extending the triangular theory of love to employee and organizational relationships is critical, because creating an employee–job relationship is considered a short-term emotional feeling. Therefore, there is a need to look into a long-lasting love relationship between employees and their organizations. This is important for increasing employee intent to stay and loyalty within the entrepreneurial ventures.

The catalytic effect of digitalization and health measures during COVID-19 on corporate social responsibility in the African context

Purpose This study aims to examine the effect of digitalization and sanitary measures during the COVID-19 pandemic on corporate social responsibility (CSR) in the African context. While CSR has traditionally been analyzed in developed markets, this paper explores how multinational subsidiaries can leverage CSR practices to create financial opportunities and market stability for themselves and their communities in Africa. Design/methodology/approach The authors use a panel of data from six listed African companies for the period ranking from January 2006–2022 to analyze the effect of financial performance (FP), digitalization and health measures on the social responsibility of these companies. The authors provide a robust test that improves the understanding of the impact of pandemics and innovation on CSR, using Machine Learning (ML) linear regression. Findings The results show that the social responsibility of African companies is highly dependent on FP and digitalization. On the other hand, the authors demonstrate that the moderating role of epidemic instability negatively affects social responsibility through FP, but on the other hand strengthens CSR in the presence of digitalization. The results of the initial analysis remain largely unchanged, demonstrating the validity and robustness of the empirical results through ML models. This article highlights some of the obstacles and opportunities for CSR adapted to the crisis context. The authors conclude that adjusting innovation strategies improves the forecasting performance of responsible companies, especially in a context of instability. Research limitations/implications The paper clearly shows that CSR literature varies across different regions. Given that the financial market in Africa is characterized by a lack of opportunity for innovation as well as financial stability, this paper represents an important first step in the elaboration of a CSR development strategy. In light of the results presented above, the study makes an important contribution to the literature on CSR, in particular the CSR practices of multinationals in developing countries and also provides CSR managers with various insights into the types of support they will need to leverage and improve the internal underpinnings of their CSR strategies and collaboration. Practical implications The results of this study contribute to the understanding of digital transformation in responsible business, offering empirical evidence of its benefits in tackling the health crisis. In addition, the study highlights the role of an innovative approach in enhancing reputation and developing sustainable, trusting relationships with stakeholders. Originality/value This research pioneers the academic link between innovation and epidemic crisis in responsible business, filling a notable gap and introducing a new academic perspective. In concrete terms, it provides women entrepreneurs with actionable insights into the digital strategies essential to improving business performance in a context of instability. Methodologically, the study sets a benchmark for research innovation, using ML to provide a reproducible model for exposing robust results and for future research in this evolving field.

Strategy for Improving Business Performance in Micro and Small Enterprises through Innovation and Digitalization

This study aims to examine strategies for enhancing business performance in micro and small enterprises (MSEs) through the integration of innovation and digitalization. In an era where digital transformation has become critical for competitiveness, MSEs face unique challenges due to limited resources, constrained access to technology, and often limited technical expertise. Using a qualitative approach through library research and literature review, this study synthesizes current research on the role of innovation and digital adoption in boosting productivity, expanding market reach, and improving operational efficiencies in MSEs. Findings reveal that innovation and digitalization not only facilitate access to broader customer bases but also enable cost-effective marketing and streamlined operations. Additionally, the analysis indicates that overcoming barriers such as technology adoption costs and skill gaps is essential for successful digital transformation in MSEs. Supportive policies, digital literacy training, and partnerships with technology providers emerge as critical components to foster a conducive environment for these enterprises. The study contributes to the ongoing discourse by identifying key success factors for MSEs embarking on digital and innovative transformations. Furthermore, it provides recommendations for policy makers, business owners, and stakeholders to enhance MSE resilience and competitiveness in a digitalized economy. This research underscores the importance of aligning digital strategies with business goals to ensure sustainable growth and adaptation in a rapidly evolving market landscape.

The effect of employee competence and competence – job – fit on business performance through moderating role of social exchange: A study in logistics firms

Improving business performance is an important task for all businesses, including the logistics industry. However, at present, there are few studies on the influence of employee competence and competence-job-fit on business performance, in which employee performance and job satisfaction are mediating variables and social exchange is moderating the relationships between employee competence and employee performance and job satisfaction. This research gap will be solved by the authors in this research to achieve the goal of improving the performance of enterprises. Quantitative research method is applied in the research. Data were collected through survey from 181 logistics enterprises in Ho Chi Minh City. The author believes that the research results will contribute significantly to the success of promoting the performance of logistics enterprises as well as to the theoretical basis of employee competence, competence-job fit, job satisfaction, employee performance, and business performance.

Transformation Of The MSMe Business Of Processed Chicken Grilled Today Through Digital Media Based Marketing Communications

This study discusses the business transformation of the Modern Fried Chicken MSME through digital media-based marketing communication strategies amidst increasingly tight competition and technological developments. The purpose of this study is to examine the impact of using social media, such as Instagram and Facebook, on increasing brand awareness, customer interaction, and loyalty and sales. This study uses a qualitative method with a case study approach on the Modern Crushed Chicken UMKM, with data collection techniques in the form of in-depth interviews and digital content analysis. The results of the study show that the use of social media effectively increases market reach, customer engagement, and contributes directly to increasing short-term sales and long-term customer loyalty. This finding emphasizes the importance of adopting digital communication strategies in supporting the growth of MSMEs in the digital era. The implications of this research provide practical insights for MSMEs in utilizing digital technology to strengthen competitiveness and improve business performance.

Evaluasi dan Perancangan Model Bisnis UMKM Miss Bluder dengan Business Model Canvas

Miss Bluder is an MSME that sells bluder bread in the city of Bandung. In recent times, Miss Bluder has experienced a significant decline in sales. This is due to limitations in human resource management, suboptimal partnerships, and lack of effectiveness in the sales media used. This research aims to evaluate and design a new business model for Miss Bluder using the Business Model Canvas method. The data used included current business models, customer profiles from interviews, as well as business environment data from literature studies and online research. A SWOT analysis was carried out to formulate an improvement strategy, followed by the design of a Value Proposition Canvas, Channels, and Customer Relationships. After the business model design is completed, verification, financial simulation, and validation processes are carried out through evaluations and interviews with business owners. With the implementation of the new business model, it is hoped that Miss Bluder can overcome the decline in sales, improve business performance, and strengthen its position in the market.

Implementing AI-driven Customer Relationship Management (CRM) systems: Enhancing customer experience in the retail industry of Thailand

This research explores the impact of AI-driven Customer Relationship Management (CRM) systems on enhancing customer experience in Thailand's retail industry. However, quantitative data analysis was conducted to focus on the 'how' of AI technologies, such as chatbots, predictive analytics, and personalized marketing, to improve customer satisfaction, retention, and sales conversion rates. It also denotes from the analysis of customer transaction data, CRM interaction logs, and sales performance metrics that there has been a very significant improvement in operational efficiency and customer loyalty. The findings have shown that chatbots reduce response time and increase first-contact resolution rates; predictive analytics improve customer retention with accurate identification of at-risk customers; and a 30% increase in sales conversion through personalized marketing. These findings present a significant positive relationship between AI-CRM implementation and improved business performance, showing just how important AI can be in driving customer engagement and operational success for retailers. This empirical research supports the idea that AI-powered CRM systems have become imperative for maintaining competitive advantage by retailers within an increasingly digital marketplace.

Peran Jaringan Sosial dalam Kewirausahaan di Banjarmasin: Tinjauan Sistematis terhadap Keterhubungan dan Dampaknya terhadap Kesuksesan Bisnis

This study presents a systematic literature review (SLR) to explore the role of social networks in entrepreneurship within the context of Banjarmasin. The research investigates how social connections affect business success, focusing on the influence of networking in developing sustainable ventures. By analyzing peer-reviewed articles published over the last decade, the study identifies key themes, including community support, collaboration, network strength, and access to resources, which act as significant drivers for business growth. Both formal and informal networks are found to play essential roles in enhancing entrepreneurial outcomes. The findings suggest that optimizing these social networks is crucial for achieving sustainable business development. This study offers practical insights for entrepreneurs and policymakers, aiming to provide strategies that leverage local social capital for improved business performance in Banjarmasin.

Economic Program Policy BUMNIn Increasing Economic Growth In Indonesia

Economic program policies towards state-owned enterprises (BUMN) in economic growth in Indonesia have become commonplace in various countries. The main reason for implementing economic program policies is to improve and streamline the performance of BUMN so that it can achieve its founding targets, namely the provision of public services for the community and profits for the state. However, this policy is often rejected due to concerns that the role of the state is minimal and the role of the private sector is too dominant, which refers to a free market system so that the interests of society are not guaranteed. The method used in this research is qualitative research with a descriptive-analysis method using relevant secondary data and normative/literature assessment using a statutory approach and a conceptual approach. The aim of this research is to provide a comprehensive understanding of economic program policies by BUMN in Indonesia, both from a historical perspective and applicable positive law. The research object is BUMN (State-Owned Enterprises). This research concludes that the majority of listed BUMNs are able to improve business performance and profit generation. Economic programs are not the only solution for state company management, but they must always be able to reform and innovate in terms of future BUMN business strategies.

The Real Value of CSR Performance in the NEV Industry: Evidence from China

Corporate social responsibility (CSR) is increasingly becoming a major concern for investors and consumers, prompting companies to devote more resources to community engagement to manage conflict and improve business performance. In this study, we conducted an empirical analysis with a sample of 385 listed companies in China’s new energy vehicle (NEV) industry to analyze the relationship between CSR performance and corporate value (CV). With the ordinary least squares (OLS) regression analysis, our study’s results show a positive relationship between the CSR performance of these companies and corporate value. In addition, our findings indicate a lagged effect in the relationship between CSR and CV. The mechanism analysis suggests that corporate CSR performance helps to improve corporate reputation, reduce financing constraints, and thus increase corporate value. Moreover, high analyst attention and information transparency can enhance the positive effects of corporate CSR. This study contributes to the existing literature and empirical evidence by exploring the correlation between CSR performance and firm value in the context of emerging countries and the NEV industry.

Designing a Website-Based Tracking Of Sales Information System to Improve Business Performance at Estoh Jember Company

Nowadays, technological developments are starting to accelerate and have changed so many aspects of human life, including in the field of business. Various technological advancements such as the internet, big data and artificial intelligence have changed the way businesses work. One small example of the use of technology in the business sector is to provide convenience for human resources in managing and processing data and also provide convenience in disseminating information so that it becomes faster and of course more guaranteed accuracy. With so many positive contributions produced, it is certain that the quality service provided will increase and be able to minimize the occurrence of violations and fraud in terms of employee discipline. So far, there are still many large companies that choose not to keep up with the times so that it has an impact on the company's service to its clients, such as manual supervision and monitoring of sales using selfies which has great potential in triggering fraudulent acts such as falsification of information by sales. Not only that, the sales performance recapitulation also becomes scattered and often causes problems in terms of making reports. Therefore, there is a need for a tracking of sales information system that can make it easier for companies to monitor and measure sales achievements in the field. This research was conducted to design a website-based information system by utilizing the sophistication of QRcode and Geolocation which is very easy to use and of course flexible. The method of designing this system uses the prototyping stage to produce a website-based tracking of sales information system that can improve the company's business performance.

Strategy to Improve Business Performance of Palm Oil Sector in Merangkai Village, Dayun District, Siak Regency: Impact of Digital Marketing and Marketing Strategy

This study aims to measure the influence of digital marketing and marketing strategies in improving the business performance strategy of the palm oil sector in Merangkai Village, Dayun District, Siak Regency. The study used a quantitative approach where primary data was collected through a survey of 35 respondents, and the Partial Least Square (PLS) statistical technique was used to process the data. The study's results confirmed that digital marketing had no significant influence on the business performance of the palm oil sector. The marketing strategy variable impacts the business performance of the palm oil sector. Still, some other factors or variables influence the business performance variable of the palm oil sector in Merangkai Village, Dayun District, Siak Regency.

Innovation capabilities and performance of small and medium-sized enterprises in Indonesia

Orientation: Entrepreneurial orientation (EO), knowledge management (KM), human resource management (HRM) and knowledge sharing (KS) are important aspects in driving innovation capabilities (IC) to improve organisational performance (OP).Research purpose: The purpose of this research was to analyse the mediating effect of IC on individual EO, KM, HRM and KS and small and medium-sized enterprises (SMEs) performance.Motivation for the study: The fluctuation in batik business performance can be attributed to a lack of studies that examine the dynamic capability perspective in the context of batik SMEs in developing countries.Research design, approach and method: A quantitative approach was used for this study. A structured self-administrative measuring instrument was employed to collect the data. A non-probability sample of 297 participants was obtained. The collected data were then analysed using SmartPLS3 software.Main findings: Innovation capabilities have been verified to significantly mediate the relationship between HRM and KS on OP. Innovation capabilities mediated the relationship between KS and OP in a negative direction, whereas previous studies indicate a positive direction.Practical/managerial implications: Entrepreneurial orientation has the most prominent role in OP in batik SMEs. An EO allows business actors to optimise their creativity and innovation to develop ideas, which helps maximise the growth of OP in SMEs.Contribution/value-add: This study’s results support the concept that EO develops various skills, from managing uncertainty to tolerating risk and forming strong entrepreneurial abilities to improve business performance.

The improvement of business performance in the shipbuilding sector driven by digital transformation and decarbonisation, and its impact on human resources

This study analyses the relationship between digital transformation, decarbonisation and Human Resource Management (HRM) on performance in the naval sector, with the aim of empirically confirming a correlation between these variables, achieving a deeper knowledge that allows companies to upgrade their results. The methodology used to obtain the results and contrast the hypothesis model has been the Partial Least Squares (PLS), using data from 102 questionnaires collected from employees belonging to the sector. The findings of this research represent a new contribution to the literature: the results of the analysis found evidence of decarbonisation contributing favourably to HRM, leading to performance improvement in the naval industry companies, as well as a positive correlation between digital transformation and performance. However, there was no sufficient evidence to prove the direct relationship between decarbonisation and performance in the sector. Finally, the results found in this research could be utilised as evidence to consider the trend variables in the current business environment to influence business model design aiming to promote efficiency and improvement of the results of the organisations in the naval sector. HIGHLIGHTS Improved performance in the shipbuilding sector Study on the importance of digital transformation, decarbonisation and human resource management in the shipbuilding sector. Development, validation and evaluation of a proposed hypothesis model based on the Partial Least Squares method. Conclusions for industry managers, so that they can design business models that improve performance.

Impact of entrepreneurial leadership, Social media, digital technology, Entrepreneurial orientation and innovation on business performance in the handicraft sector: Talent management as mediating construct

The purpose of this paper is to analyze the impact of various dynamic capabilities (Innovation (IN), entrepreneurial leadership (EL), Social media (SM), and digital technology (DT)) on Business performance (BP). This study also analysis the mediating impact of talent management(TM), and Entrepreneurial orientation (EO) between EL, and Business performance. The reason for this is that in the handicraft industry SM, DT TM, and SR impact on business performance are still not fully understood. We have adopted a survey-based methodology from 410 handicraft artisans or entrepreneurs. Data was empirically analyzed to test the theoretical model of mediation through Smart partial least square method (SMART PLS-SEM) software. The study's findings prove entrepreneurial EL improves Business performance whereas the association between Social media (SM) and BP is insignificant. The mediating impact of Talent management, EO, and strategic resilience was statistically positive and significant and proved that bridging between BP and all three mediators supports and makes stronger EL for boosting business performance. Innovation, and digital technology, positively affect Business performance. This study explores artisans' formal entrepreneurial EL style. This study is unique because the Dynamic capability theory (DCT) as an extension of the resource-based view (RBV) has been used for critical business factors like EL, strategic resilience, Business performance, digital technology, innovation, and talent management in the handicraft sector will be extended. This study also proposes a new Digital capability view (DCV) for future study. This study will explore the theoretical and practical understating of (DCT) with managerial use of EL, Innovation, and TM for boosting Business performance.

Using social media small-group communication to promote the marketing skills of art entrepreneurs

This study examined the impact of social media-supported small-group communication on the marketing skills of art entrepreneurs. The design that was used in this study was quasi-experimental. A total of 271 art entrepreneurs were sampled for the study and grouped into three social media ( n = 90), face-to-face ( n = 90) and control group ( n = 91). A structured questionnaire was used for the collection of data for the study, while data were analysed using multiple analyses of variance. The study showed that small group communication was effective in improving the marketing skills of art entrepreneurs in the areas of social media marketing, content management, data analysis, mobile advertising, design, video marketing, project management, creativity, interpersonal skills, leadership, time management, problem-solving, critical thinking and communication skills. The study also found that small-group communication on social media can be as effective as face-to-face small-group communication. Improving marketing skills also improves business performance in areas such as sales, return on investment, and net profit. Finally, art entrepreneurs in the social media-supported group had higher scores in satisfaction, convenience and quality of communication than their counterparts in face-to-face communication. This study has shown that social media-supported small-group communication is cost-effective in promoting the acquisition of marketing skills among art entrepreneurs.

Women Fighting the Crisis: Antecedents of Women's Leadership Performance in Facing the Covid-19 Pandemic

Objective: This study aims to empirically investigate the interplay between financial literacy, entrepreneurial orientation, learning orientation, and the performance of food and beverage Micro, Small, and Medium Enterprises (MSMEs) in Bontang City, East Kalimantan Province. Method: The research, grounded in Resource-Based Theory (RBT), explores the mediation role of innovation ability in this relationship. The study encompasses 272 MSME owners as its population. Utilizing Structural Equation Modeling for data analysis. Research Findingsand Discussions: The findings show that financial literacy, entrepreneurial orientation, and learning orientation positively influence innovation capability and MSME performance. In addition, innovation capability emerges as an important mediator that bridges the impact of financial literacy, entrepreneurial orientation and learning orientation on MSME performance. The results of this study contribute to enriching the understanding of the Resource-Based Theory, highlighting that effective utilization of resources, such as financial literacy, entrepreneurial orientation, learning orientation, and innovation capability, can improve MSME performance. Research Implications: This study is a valuable reference for MSME owners in the food and beverage sector, emphasizing the importance of a proactive approach. Responding quickly to market opportunities, introducing new products to new markets, and developing a learning-oriented mindset all play an important role in driving innovation and ultimately improving MSME performance. Originality/Value: This research underscores the importance of strategic resource utilization for MSME success, in line with the principles of Resource-Based Theory. Owners of food and beverage MSMEs are encouraged to develop a proactive and learning-oriented attitude, encouraging innovation as a key driver to improve business performance.

PENGARUH SOCIAL MEDIA MARKETING DAN INOVASI PRODUK TERHADAP BUSINESS PERFORMANCE PADA SENTRA INDUSTRI KERIPIK TEMPE “SANAN” KOTA MALANG

This study analyzes the impact of Social Media Marketing and Product Innovation on business performance in the tempe chip industry at Sentra Tempe Sanan, Malang City. Despite increasing competition from new culinary businesses leveraging social media and innovative products, the tempe chip industry in Sanan has maintained its market presence.Using regression analysis, the study finds that Social Media Marketing significantly improves business performance, enhancing brand awareness and customer engagement. Product Innovation also positively impacts performance, increasing customer numbers, creativity, and profits. Together, these factors explain 69% of the variation in business performance at Sentra Tempe Sanan.The findings suggest that optimizing social media marketing and continuous product innovation are crucial for sustaining competitiveness in the local market. This research offers practical insights for tempe chip producers in Sanan to improve their business strategies.

Business characterization and performance of tourism entrepreneurs in the Gocta destination: An analysis using Smart PLS

This research aimed to examine the characteristics of tourism entrepreneurs and their impact on performance in the Gocta destination. This study analysed data from a sample of 47 entrepreneurs using structural equation modelling with SmartPLS 3.37 software using a quantitative methodology with descriptive and explanatory approaches. The sample included 44% men and 55% women. The sample included 44.7% men and 55.3% women. The results indicated that entrepreneurial traits such as leadership (p=0.047), planning (p=0.041) and innovation (p=0.007) have a significant positive effect on both entrepreneurial performance and business sustainability. These characteristics are decisive for improving business performance and ensuring long-term viability. In contrast, business attributes such as sociability (p=0.065) and sustainability (p=0.557) showed a lower level of significance about performance. This indicates that they are less critical compared to leadership, planning and innovation although sociability and sustainability are valuable. The study highlights the importance of these key traits in driving entrepreneurial success and aims to strengthen the skills associated with leadership, planning and innovation among entrepreneurs. This research seeks to support the development of effective and sustainable tourism enterprises in the Gocta destination and provides valuable information for both entrepreneurs to consider the entrepreneurial characteristics of starting a great business and policy makers by focusing on these traits.

Improving Business Performance of SMEs Using SDGs Components and Business Strategy

This study aims to describe and analyze the correlation of the SDGs components related to business strategy and performance of SMEs. Sustainable Development Goals (SDGs) were conceptually used as basic variables in improving the business performance of small and medium enterprises (SMEs) in order to reduce poverty alleviation. The type of this research is explanatory research. The number of samples in this study were 170 respondents of SMEs determined by structural equation model (SEM) as the method of analyzing data, which is operated by AMOS. The population is 295 SMEs. The result of this study shows that the greatest influence of performance of SMEs was business operational strategy of 6,365, and the smallest effect was on SDGs economic indicators to business operational strategy of 1,022. In this case, it can be stated that the sustainable development goals (SDGs) have a significant influence on the business operational strategy and business performance of SMEs. For small and medium entrepreneurs in Yogyakarta, seeing SDGs as a development goal will affect their operational business strategy, especially related to economic variables. Keywords: business performance, business strategy, poverty alleviation, small and medium enterprise (SMEs), SDGs