Important Predictor Of Satisfaction Research Articles

Investigation of Expectations and Satisfaction After Sinus Surgery for Chronic Rhinosinusitis.

To perform the first mixed-methods analysis of patient expectations and satisfaction after endoscopic sinus surgery (ESS). Semi-structured interviews of subjects undergoing ESS were performed to understand pre-operative expectations and 6-month post-operative satisfaction. Descriptive statistics, logistic regression, and mediation analyses were performed. Quantitative questions were followed by qualitative probes for subjects to expand on quantitative answers. Study sample size was determined by thematic saturation based on qualitative responses. Data visualization was used to triangulate quantitative and qualitative data wherein themes emerged. A total of 52 participants were included in the mixed-method analysis, and 110 were included in the mediation analysis. 56% of participants were male, with an average age of 55.7 (SD ± 2.18). Mean change in SNOT-22 was 20.8 (SD ± 3.74), and 25% of participants did not achieve a minimal clinically important difference (MCID). Of the participants who did not achieve MCID, 79% would still choose to have sinus surgery again. Qualitative interviews revealed multiple preliminary categories describing the patient experience with ESS. Regression analysis showed that the most important predictor of satisfaction was whether pre-operative expectations were met (OR = 3.8, p < 0.001). In mediation analysis, the effect of the clinical outcome on patient satisfaction was completely mediated by pre-operative expectations (indirect effect p = 0.009, direct effect p = 0.17). Patient expectations and satisfaction are important yet understudied measures in CRS and ESS. In ESS, satisfaction with outcome is driven by the fulfillment of pre-operative expectations. Aligning such expectations is the most important intervention a sinus surgeon can perform to maximize success. 4 Laryngoscope, 2024.

Patient satisfaction with nursing care in Iran: a systematic review and meta-analysis

Introduction: Patient satisfaction (PS) with nursing care is considered one of the most important predictors of satisfaction with hospital services. The current research was conducted to determine the level of PS with nursing care provided in hospitals in Iran. Methods: A comprehensive systematic search was conducted in various international electronic databases, such as PubMed, Scopus, Web of Science, and Persian electronic databases such as Iranmedex, and the Scientific Information Database (SID) using keywords extracted from Medical Subject Headings such as ‘Patient satisfaction’, ‘Satisfaction’, ‘Nursing care’, and ‘Nurse’ from the earliest to 27 January 2023. The risk of bias was assessed using the Joanna Briggs Institute (JBI) scale, and the analysis was performed in Stata software version 14. Subgroup and sensitivity analyses were performed to clarify the source of heterogeneity. Results: The results showed that the overall PS with nursing care in different hospitals was 0.83 (95% CI: 0.79–0.86). The proportions of complete satisfaction, partial satisfaction, and dissatisfaction were 0.38 (95% CI: 0.23–0.53), 0.45 (95% CI: 0.34–0.55), and 0.17 (95% CI: 0.12–0.21), respectively. Conclusion: However, overall satisfaction was seen in four out of five patients admitted to hospitals in Iran, complete satisfaction with nursing care was 38%. Future studies should identify the effective factors related to PS with nursing care.

Examining multiple mediation of authenticity in the relationship between cultural motivation pattern and satisfaction: a case study of Şirince in Turkey

PurposeThis study aims to assess the relationships between cultural travel motivation, two dimensions of authenticity and satisfaction of domestic tourists visiting Sirince in Turkey. Given the structure of the model, authenticity is two latent variables, indirectly affecting satisfaction.Design/methodology/approachThe research takes a predictive and explanatory approach rather than theory confirmation. Partial least squares (PLS) algorithm was used to assess the multiple mediation. The data were collected from 391 domestic visitors through a self-administered questionnaire.FindingsThe research highlights that two dimensions of authenticity have a statistically mediating influences on the relationship between cultural travel motivation and satisfaction. Furthermore, while cultural travel motivation is the most important predictor of satisfaction, object-based authenticity has emerged as an antecedent variable that deserves to be given the highest importance. Finally, first time visitors and repeaters did not differ across all relationships in the model.Research limitations/implicationsThe fact that the data were collected only from Sirince can be considered as geographical limitations of the study. Another limitation is that due to the ongoing COVID-19 pandemic, the data were obtained only from domestic tourists visiting Sirince.Practical implicationsThe study on the multiple mediating roles of authenticity in the relationship between motivation factor alongside satisfaction revealed a variety of application opportunities, particularly for destinations attempting to position themselves as authentic. Accordingly, authenticity concept gains significance in tourism industry more often because unique experiences at the visited destinations can satisfy the individuals in search of their self-identity.Social implicationsFurthermore, transformation of authentic places into tourism destinations develops cultural values in line with expectations of tourists. However, this transforms domestic cultural factors into commercial products by eroding their significance in the eye of local residents. This invites artificiality by drifting apart from originality of cultural elements. Each element serves as part of authenticity is indeed away from authentic experience even though it is regarded as an authentic experience from tourists’ perspective because it diverts from its reality. Establishing balance between tourists’ travel motivations and their expectation from authentic destination is substantially important to satisfy their sensational and sentimental expectations. In addition to the ones mentioned above, managers should take an active role in promotion and focus on sponsorship activities to highlight the authenticity of Sirince; begin reconstruction works by considering the original architecture specific to the region; and pay attention to the compatibility of the new architectural texture with the destination character. As stated in the study of Genc and Gulertekin Genc (2021), special attention should be paid to the harmony between the architectural texture and the destination feature. Finally, considering that authenticity has a mediating role between cultural travel motivation and satisfaction, authentic values should be highlighted in promotional videos.Originality/valueThere has been very little research into the role of the dimensions of authenticity in mediating the relationship between cultural motivation and satisfaction. Unlike previous studies on authenticity and tourism, this research attempted to examine the relationship between cultural travel motivation and satisfaction by involving two dimensions of authenticity into the model.

An Empirical Evaluation of Explanations for Political System Support

The literature that examines cross-national satisfaction with democracy seeks to discover a set of predictors that are associated with evaluations of regime performance. The most common way of examining the determinants of satisfaction with democracy is null hypothesis significance testing. While this approach has merit, this paper argues that the literature, as it stands, can be complemented to gain additional insights. To date, little research has focused on what variables best predict satisfaction. This is important because it helps guide researchers when determining which features to give attention to when devising theories about what causes (changes) in satisfaction. In this paper, I use machine learning algorithms to determine and evaluate the predictive power of variables identified as important in literature. Drawing on the sixth round of the European Social Survey, I find satisfaction with the economy, procedural fairness and responsiveness to be the most important predictors of satisfaction with democracy. These findings justify a stronger focus on the latter two topics in future studies of satisfaction with democracy, which has received little attention in the scholarly literature.

THE RELATIONSHIP BETWEEN SERVICE QUALITY, PERCEIVED VALUE, SATISFACTION AND BEHAVIOURAL INTENTIONS IN RAIL TRANSIT INDUSTRY

Much has been written about service quality, perceived value and its impacts on satisfaction and behavioural intentions. However, little research on this perspective has been carried out in public rail transit settings in Malaysia. The aim of this study is to investigate the relationship between service quality, perceived value, satisfaction, and behavioural intentions of Mass Rapid Transit (MRT) passengers in Klang Valley, Malaysia. A survey method via structured questionnaire was employed and analysis was performed using Statistical Package of Social Science (SPSS). Perceived value for money and service quality are found to be important predictors of satisfaction and behavioural intentions among MRT passengers. Thus, the findings lend support to the means end chain theory. This study also includes a discussion, conclusions, implications, and limitations of the study.

Perceived Value in Sustainable Coastal and Marine Destinations: A Study of Jacó in Costa Rica

Perceived value influences the future behavior of tourists in sustainable coastal destinations, and thus is crucial for the elaboration of development plans. This study aims to: (i) identify the dimensions of the perceived value of demand in a coastal and marine destination; (ii) determine the dimensions of the perceived value that predict the satisfaction of the demand of a coastal and marine destination; and (iii) establish the dimensions of perceived value that predict loyalty variables such as return, recommendation, and saying positive things about a coastal and marine destination. This research was carried out in Jacó, a sustainable tourist destination on the Pacific Ocean coast located in the Central American country of Costa Rica. The sample collection was carried out on-site in June 2021 during the COVID-19 pandemic. This quantitative study used a sample of 304 valid questionnaires. Factor analysis and the multiple regression method were performed for data analysis. The results show three dimensions in the perceived value, namely, the emotional and functional value, the social value, and the economic value. The emotional and functional dimension is the most important predictor of satisfaction and loyalty in variables such as return, recommendation, and saying positive things about a coastal and marine destination. The results can serve as a management guide for managers of coastal and marine destinations and as information for service providers to develop products according to demand.

The Positive Patient Experience: A Comprehensive Analysis of Plastic Surgery Online Reviews.

Subjective online physician evaluation is an important component of patient decision-making. Understanding reviews may improve satisfaction and build positive online reputation. The aim of this study was to analyze and compare the top predictive factors driving patient satisfaction across the most popular plastic surgery procedures. Online reviews were analyzed from RealSelf, Yelp, and Google for the 5 highest-rated plastic surgeons in 6 US metropolitan areas. Blank, non-English, consultation, duplicate, and unrelated reviews were excluded. Data from free-text reviews included physician rating, patient-reported reasons for rating, procedure, and complications. Univariate analysis was performed to compare predictive factors of online ratings. In total, 11,078 reviews were included. RealSelf had the highest average rating (4.77), and Yelp had the lowest (4.66). Reviews in Miami, Philadelphia, New York City, and Chicago were mostly published on RealSelf, whereas Houston and Los Angeles mostly used Google and Yelp, respectively. Reconstructive procedures were rated significantly higher than cosmetic procedures (P = 0.035). Aesthetic appearance was the strongest predictor of rating across all procedures. Buccal fat removal (98.8%) and abdominoplasty (98.1%) had the highest satisfaction, and Brazilian butt lift had the lowest (88.2%) (P < 0.001). Additional significant contributors included staff interaction, bedside manner, health outcomes, complications, and postoperative care (P < 0.001). Although aesthetic outcome is an important predictor of satisfaction, other aspects of care, such as bedside manner and staff interaction, provide an important foundation of support. Excellent patient-surgeon communication and postoperative care may mitigate patient dissatisfaction and elicit high-satisfaction online patient reviews.

“I Expected More From You”: The Effect of Expectation-Disconfirmation on Employees’ Satisfaction With Supervisory Support

Are employees less satisfied with supervisor support when their expectations are disconfirmed? In this study, we examine this question for both predictive expectations (what will happen) and normative expectations (what should happen). Results from two preregistered experiments suggest that expectation-disconfirmation does not affect satisfaction with supervisor support. Instead, we find that expectation-disconfirmation as perceived by participants affects satisfaction with supervisor support. We conclude that even though supervisor support seems to be the most important predictor of satisfaction, perceived disconfirmation of expectations also influences employees’ satisfaction with supervisor support.

Winning the Loyalty of International Customers: A Perspective from the International Patients in India

This article explores on how to win satisfaction and loyalty of customers travelling beyond national borders to avail services. The study investigates the effect of customer relationship management (CRM) practices on satisfaction and loyalty of international patients travelling to Indian hospitals. Given the challenges faced by the corporate hospitals in context to international patients, this article identified and discussed the relationship between CRM, customer satisfaction and customer loyalty. The study is based on a cross-sectional analytic study design, wherein primary data was collected through a structured questionnaire on a 5-point Likert scale from 419 respondents and processed through descriptive statistics and structural equation modelling using SPSS AMOS 20*. ‘Trust’ as a driver of CRM was found to be the most important predictor of satisfaction and loyalty, thus strategies around this element shall guide the corporate hospitals in establishing India as a medical tourism hub and having a competitive edge.

Perceived value and its influence on satisfaction and loyalty in a coastal city: a study from Lima, Peru

ABSTRACT The objectives of this study are: (i) to identify the dimensions that make up the construct of perceived value in a coastal city; and (ii) to establish which dimensions of perceived value influence the satisfaction and loyalty variables of visitors to these destinations with coastal and marine characteristics. The study was carried out in the city of Lima, Peru, being a destination located in the coastal area of the Pacific Ocean. Three hundred and eighty-one questionnaires conducted on site were used. For data analysis, a factorial analysis and stepwise multiple regression method were performed. The results show two dimensions to perceived value, namely, economic-functional and emotional-social. The two dimensions that make up the perceived value are the predictors of tourist satisfaction and loyalty, with the economic-functional dimension being the most important predictor of satisfaction, whereas the emotional-social dimension is the important predictor in the loyalty towards coastal and marine destinations.

Levels of job satisfaction among physical therapists working in public and private sectors of Peshawar

Introduction: Job satisfaction is progressive emotional response and attitudes of people towards their work. It is the result of multidimensional factors included working conditions. Important predictors of satisfaction with one's job are said to be the power and confidence in leadership in department, interpersonal relationships with supervisors and co-workers, skill or career development opportunities and time for professional development and fair salary status compared to peers having same experience and practical skills. Therefore, the objective of this study was to determine the Job satisfaction among physical therapists working in public and private sectors of Peshawar. Material &amp; Methods: This cross-sectional survey was conducted on 100 physical therapists working in Public and Private physical therapy departments of Peshawar. Duration of study was 4 months (Oct-18 to Jan-19). Data was collected through job satisfaction survey questionnaire from 14 institutes. Those participants who fulfilled the inclusion criteria were recruited. Participants who were not employed at the time of study and had an experience less than 6 months were excluded from the study. While analyzing the data, frequency was calculated for gender, age, full-time or part-time job status, salary range, work duration, years of experience and area of work and their association was found with total satisfaction using Chi square test while correlation was found using Pearson correlation. Results: Out of 100 participants, 46% were males and 54% were females with age ranging from 23-43 years. Among all, 68% were ambivalent, 29% were completely satisfied, while only 3% were not satisfied. Positive correlation was found among all the subscales except with fringe benefit which was not significantly correlated with the total score. Conclusion: Majority of the physical therapist working in government and private sector ambivalent regarding job satisfaction level. Mainly job satisfaction was positively correlated with pay, supervisor attitude, contingent rewards and nature of work, operating policies and procedures, and communication within the organization.

Predictors of Satisfaction with Care Services among Family Members of Older Adult Residents of Long-Term Care Facilities.

This study identified predictors of satisfaction with care services among family members of older adults residing in long-term care facilities (LTCFs). In this cross-sectional descriptive study, the participants were 330 family members of older adult residents of LTCFs in Seoul, Gyeonggi, Gangwon, Gyeongbuk, and Chungnam, Korea. Data were collected from July to October 2018 using a structured self-report questionnaire. Data were analyzed using descriptive statistics, independent t-testing, one-way ANOVA, Kruskal–Wallis testing, Pearson’s correlation coefficients, and hierarchical multiple regressions. The most important predictors of satisfaction with care services were satisfaction with the physical housing environment (β = 0.49, p < 0.001), caregiving stress (β = −0.30, p < 0.001), the facility’s size (β = −0.13, p = 0.001), the number of visits to the facility (β = −0.10, p = 0.024), and the number of family members who participated in the decision to place the relative in a facility (β = 0.09, p = 0.033). This study is significant because it provides fundamental data for qualitatively improving care services in LTCFs. Based on the results, strategies should be developed to relieve caregiving stress among family members and improve satisfaction with the physical housing environment.

Service quality and customer satisfaction: The moderating effects of hotel star rating

• The study uses PLS-SEM to conduct an MGA and an IPMA. • Hotel star rating moderates the relationship between service quality and customer satisfaction. • For low-end establishments, accommodation infrastructure and employee expertise are important predictors of satisfaction. • Safety and security and room quality are the two significant determinants of satisfaction for three-star establishments. • We provide managerial interventions for improving guest satisfaction for accommodation establishments in each grading category. This research contributes to customer satisfaction knowledge with regard to accommodation in South Africa whose star grading differs. A multi-group analysis and an importance-performance map analysis by means of PLS-SEM allow us to differentiate between service quality performance scores and their influences on customer satisfaction across accommodation with a different star grading. The two most important predictors of satisfaction with one-star and two-star category accommodation are the accommodation infrastructure and the employee expertise. Both predictors were found to have relatively low levels of performance. Safety and security and room quality are two significant determinants of satisfaction with three-star establishments, although they under-perform with regard to safety and security. In respect of four-star and five-star accommodation, waiting time and customer interaction, both of which have above average performance scores, influence customer satisfaction. We provide specific guidelines for managerial interventions to improve service quality and guests’ satisfaction for each grading category.

Mediating role of customer forgiveness between perceived justice and satisfaction

The relationship between perceived justice facets and satisfaction is well discussed in literature. The aim of this study is to test the mediating impact of customer forgiveness between justice facets and satisfaction in the context of Pakistan's banking industry. Structural equation modelling was employed to test the proposed hypotheses by using the data of 453 bank customers of domestic banks in Pakistan. Results of the study indicate that customer forgiveness mediates the relationship between justice facets and satisfaction. However, the direct impact of procedural justice on satisfaction was insignificant. Such findings have implications to theory and practice. In theory, it proposes and tests new linkages. In practice, managers need to consider that not only the justice facets but customer forgiveness is also an important predictor of satisfaction.

Level of satisfaction and its predictors among joint and nuclear family systems in District Abbottabad, Pakistan.

Background: Family system has been found to affect the satisfaction level among the family members. The objective of our study was to determine the satisfaction level and its predictors among joint and nuclear family systems in District Abbottabad, Pakistan. Methods: We conducted a population-based cross-sectional study in all 52 Union Councils (UCs) of District Abbottabad, Khyber Pakhtunkhwa province, Pakistan from March 2015 to August 2015. Multistage cluster sampling technique was used to select 2063 participants from both nuclear and joint family houses. Proportionate sampling was done for selecting mohalla from each UCs, and then subsequently households from respective mohalla’s. Simple random sampling was done for selecting the 18 years and above-aged participant for the study. A structured demographic questionnaire was used to collect information from study participants. Univariate and multivariate logistic regression analysis was done to find out the predictors of satisfaction level among joint and nuclear family systems using SPSS version 20 A p-value of <0.05 was considered as significant. Results: Level of satisfaction was found to be higher among people living in the joint family system i.e., 87.5 % v/s 81 % (<0.001) compared to the nuclear family system. Multivariate regression analysis of nuclear family system showed that people having higher education level and higher socioeconomic status (SES) were more satisfied as compared to no education & low SES respectively. While, in the joint family system, only high SES was a significant predictor of satisfaction in the joint family system as compared to low SES. Conclusion: Our study reported a high level of satisfaction among joint and nuclear family systems in Pakistan. High education level and high SES were identified as important predictors of satisfaction among both systems.

MOBİL BANKACILIKTA ALGILANAN DENEYİMSEL DEĞER VE DAVRANIŞSAL ETKİLERİ: NEVŞEHİR İLİ ÖRNEĞİ

Bu çalışmanın amacı, mobil bankacılıkta tüketicilerin algıladıkları deneyimsel değer boyutlarını tespit etmek ve bu deneyimsel değer boyutlarının mobil bankacılığa yönelik tatmin ve bağlılık üzerinde etkisini belirlemektir. Bu amaçlarla geliştirilen anket formu, Nevşehir ilinde 390 mobil bankacılığı kullanan tüketicilere uygulanmıştır. Elde edilen veriler, açımlayıcı faktör analizi, doğrusal ve kademeli regresyon analizine tabi tutulmuştur. Faktör analizine göre, algılanan deneyimsel değer boyutları sırasıyla, fonksiyonel, duygusal, kişisel, güvence, düşünsel, sosyal ve duyusal değer olarak saptanmıştır. Regresyon analizi sonuçlarına göre, deneyimsel değer boyutları tatmin ve bağlılığı etkilemektedir. Bu etkileşimde algılanan fonksiyonel, kişisel ve düşünsel (ekonomik) değer tatminin en önemli açıklayıcıları iken fonksiyonel ve kişisel değer bağlığın açıklayıcıları olarak belirlenmiştir. Bankacılık sektörünün finansal işlemler ile ilgili olması ve algılana risk nedenleri ile bu sonuçlar beklenen bir durumu yansıtmaktadır. Sonuç olarak mobil bankacılık sisteminde müşterileri, öncelikle fonksiyonel kişisel ve düşünsel (ekonomik) yönden tatmin etmek gerekmektedir.

Self-perceived competency and self-perceived employability in higher education: the mediating role of career adaptability

ABSTRACTIn a time where employability issues are at the top of political agendas and employment prospects represent the most important predictor of satisfaction with higher education, the question about how higher education institutions can better prepare their graduates for the labour market becomes increasingly important. Taking the career construction theory as its main theoretical framework, this study intends to explore the role of career adaptability as a mediating variable between competencies developed during higher education studies and perceived employability. The participants were 373 students attending the last year of master’s degree programmes, who completed the Career Adapt-Abilities Scale, the Self-Perceived Employability Scale, and a survey exploring students’ perceptions about their competencies at the end of their university programme. The results indicated that career adaptability has a mediating role between self-perceived competency and self-perceived employability. Although academic competencies represent a prerequisite for employability, the findings suggest that graduating students should also be equipped with career management resources to handle their own attributes and to transition smoothly into the current labour market. These findings are particularly important because they reveal how higher education institutions can foster the employability of graduates by integrating training opportunities in career management during graduation programmes.

Globalization of workforce

劳动力全球化：论 PLS 方法下出国留学的高阶价值结构摘要研究目的本论文旨在研究酒店管理专业出国留学的学生体验, 此体验既包括实体化行动又包括非实体化行动, 使学生走出教室, 进行实际操作。本论文实际检验学生出国留学、价值感知、牺牲感知（物质上和非物质上）、以及他们整体满意度和国际化意向。研究设计/方法/途径本论文采用在线问卷采样形式, 57名参加出国实习项目的学生为问卷样本。问卷主要衡量了学生出国实习体验、整体满意度、和国际化意向。此外, 问卷还采集了人口统计信息。本论文采用偏最小二乘回归（PLS）路径建模的分析方法来分析数据。研究结果分析结果表明PLS可以检验出国体验学习的消费价值理论。 研究结果表明学生得到和给与的价值是一项决定其满意度和国际化意向的指标。然而, 学生对于出国实习的满意度并不能决定其国际化意向。研究原创性/价值本论文主要研究了酒店管理专业的学生, 当完成出国留学项目后, 他们的价值感知、满意度、以及国际化意向。研究结果表明学生得到和给与的价值是他们满意度和国际化意向的有效的决定指标关键词国际化行为、酒店管理专业实习、体验学习、校外实习、出国留学、价值、满意度

Technology Matters – The Impact of Transactional Distance on Satisfaction in Online Distance Learning

Transactional distance (TD), the perception of psychological distance between the student and his peers, his instructor/teacher, and the learning content, has long been a prominent construct in research on distance education. Today, distance education primarily takes place over the internet, with technology mediating engagement and communication. Because transactional distance in online distance learning will always rely on technologically-mediated communication or interaction, we argue that in order to get the full picture, this aspect of technological mediation needs to be considered. For this purpose, we introduce a new scale for measuring transactional distance between students and the learning technology (TDSTECH), comprised of two interrelated dimensions. Reliability, convergent, and discriminant validity suggest a suitable scale. Preliminary inferential analyses are conducted with multiple linear regression and mediation analysis. Regression models show that TDSTECH is the single most important predictor of satisfaction in this population. This may have important implications for practitioners trying design and facilitate satisfying online distance learning experiences. Also, mediator analysis reveals that TDSTECH mediates the relationship between TD student-teacher and satisfaction, but not for TD student-content. Surprisingly, TD student-student shows no significant relationship with satisfaction. Implications for practice and further research are discussed.

Service quality, satisfaction, stickiness, and usage intentions: An exploratory evaluation in the context of WeChat services

WeChat is now deeply ingrained into the daily life of Chinese people. The objectives of this study are to examine the impact of service quality (interaction quality, environment quality, and outcome quality) on WeChat users' satisfaction and to assess the influence of their satisfaction and stickiness on usage intentions. Structural equation modelling was employed to analyze the data which were randomly collected from the four first-tier cities in China. The number of valid observations were 310. The main findings show that environment quality and outcome quality are two important predictors of satisfaction. Users' satisfaction has a positive effect on their stickiness to WeChat and usage intentions. Stickiness is found to positively influence users' intentions for using WeChat services. However, the impact of interaction quality on satisfaction is surprisingly not significant. The mediating role of stickiness between satisfaction and usage intentions is confirmed. The outcomes provide insights into how WeChat can improve its service quality which in turn will enhance users' satisfaction, their willingness to stick to WeChat, and their continuous usage intentions.