Implementation Of Business Processes Research Articles

Business Process Management based on the project and knowledge perspective

New technological solutions require an organization to adapt constantly to changes in a dynamic environment. More and more enterprises implement Business Process Management, both at the strategic and operational levels, taking into account the project perspective based on knowledge resources. The aim of the article is to show the usefulness of building links between processes and projects based on knowledge resources in dynamic changeable technological circumstances based on research conducted in Poland. The approach guides Business Process Management activities by supporting organizations in identifying opportunities from business and technology trends and integrating them into business processes with novel value propositions.

ҚОНАҚ ҮЙ ҚЫЗМЕТІНІҢ БИЗНЕС - ПРОЦЕСТЕРІН МОДЕЛЬДЕУ

The article is devoted to the management and modeling of business processes of a hotel enterprise. One of the current trends in the development of the hotel business is a significant increase in competition. Therefore, in order to create a competitive advantage, hotel companies use various approaches and tools aimed at attracting customers, providing quality services and improving the image of the hotel. One of these approaches for hotel companies is the implementation and management of innovative and efficient business processes. A necessary step in the effective application of the process approach in the management of an enterprise is the modeling of business processes. During the research, diagrams of business processes of hotel services were developed using the standardized BPMN methodology. Using these BPMN diagrams, you can determine the end result of the entire process, and analyze the activities of the enterprise. The proposed model can be used in the development of hotel service standards, identification of weaknesses and vulnerabilities in the hotel service, training of hotel staff, as well as in the educational process in the training of highly qualified specialists.

Technologies of adaptive management as a mechanism for ensuring the stability of the development of companies

In this article, the essence of technologies, characteristics and analysis of the phases of business process implementation in project activity under adaptive management are established. Project structuring, allocation of main tasks based on systems theory and development of a functional project management system as a whole become important in adaptive management. It is necessary to consider the activities of development companies comprehensively, relying on the organizational structure through the preparation of real plans, based on the knowledge of all specialists - executors of the works. The activities of companies are clearly structured into processes, which in turn are divided into functions. At the same time, all participants in any project activity are the main elements of the company's structure, as they ensure the practical implementation of the idea and concept. Present-day problems in the organization and management of development companies that arise under the conditions of the functioning of business processes are revealed.Adaptive management is characterized by the choice of a financing strategy for the companies' activities. But it consists in ensuring, through certain actions, the closure of financing needs and the transition from the current capital structure to the future one. In this situation, one-part and parallel use of different funding sources and schemes occurs.The authors indicated the formation of mechanisms for the stable functioning of companies through a process approach. The environment has an impact on the implementation of any project: it is necessary to be able to determine, calculate and take into account the impacts: economic, social, financial, managerial, technological, technical and execution terms, that is, the external and internal environment. Under certain conditions, each of these impacts can be critical for the project and lead to its liquidation.The article notes that all information from all those responsible for business processes are formed into a single industry model that ensures stable functioning.The authors attach an important place to the information system of management, accounting, analysis of project implementation, actualization of problems of operational plans and professionalism of specialists.New approaches and improved methodology for ensuring the stability of the functioning of companies using adaptive management are proposed.

Crisis re-engineering of business processes as a modern method of ensuring the quality of tourist services

Methods. During the study of the specifics of the implementation of crisis reengineering of business processes in the field of tourism services, the following methods of scientific knowledge were applied: analysis and synthesis – when identifying actual methods, tools and measures for the implementation of crisis reengineering of business processes, in particular, taking into account the specifics of the field of tourism; structuring – when characterizing influencing factors, elements, characteristic features and problems of implementing crisis reengineering of business processes; comparison – when comparing approaches to defining the term of crisis reengineering of business processes of an enterprise. Results. The theoretical and methodological foundations of the implementation of business process reengineering were studied, scientific approaches to the definition of the term «crisis business process reengineering» were summarized. The main goals and tasks of crisis reengineering are characterized, the constituent elements of the process of its implementation at the enterprise are separated. The specifics of working with human resources in the process of crisis reengineering are highlighted. The factors affecting the success of the reengineering of business processes of the enterprise were studied, the threats and complications that arise in the process of reengineering were separated. The specific features of the functioning of business processes in the field of tourism are analyzed. Features and possible problems of crisis reengineering of business processes of enterprises in the tourism industry are characterized. Novelty. On the basis of the study of scientific and methodological approaches to the definition of the essence of the term “crisis reengineering of business processes”, a proper interpretation of this category was formed, which, unlike the existing ones, combines both domestic and foreign experience in studying the peculiarities of crisis reengineering. A single system of interrelated elements has been formed, which in the complex make up the main tasks of crisis reengineering of business processes. The basic principles and possible risks in the process of implementing crisis reengineering at enterprises in the tourism industry are separated. Practical value. The set of tools and measures proposed by the author for the successful implementation of crisis reengineering of business processes at an enterprise in the field of tourism takes into account the specific conditions of conducting economic activity in this industry and is a reliable basis for improving the quality of tourist services and strengthening the competitiveness of the enterprise.

PENYELESAIAN SENGKETA BISNIS EKSPOR IMPOR TERHADAP WANPRESTASI PERJANJIAN JUAL BELI KOPI ANTARA KOPERASI PEDAGANG KOPI (KOPEPI) KETIARA DENGAN ROYAL COFFEE

The buying and selling process can be established by parties (sellers and buyers) from various countries, this can be referred to as international business. In the implementation of this international business process, an international agreement can be made, which is also known as an export-import agreement. So that it will cause legal consequences that bind the parties involved in the agreement. Legal consequences arise in the form of rights and obligations that must be fulfilled by the parties. As in the import-export agreement between the Ketiara Coffee Traders Cooperative (KOPEPI Ketiara) from Takengon, Central Aceh Regency with Royal Coffee from the United States. However, in its implementation there is a civil dispute in the form of default on the export-import agreement that has been made. The method used in this research report is normative law, with library approach techniques. The theories used in this research are agreement theory and effectiveness theory. The conclusion obtained in this research is that the exporter and importer continue to perform their obligations but not on time and the parties agree to resolve the dispute through non-litigation by negotiation. Keywords: Agreement, Default, Dispute Resolution, Sale and Purchase

ВЗАИМОУВЯЗКА СЭМ И УПРАВЛЕНИЯ БИЗНЕС-ПРОЦЕССАМИ В СИСТЕМАХ ПОДДЕРЖКИ ПРИНЯТИЯ РЕШЕНИЙ

The relevance of the work is due to the fact that most enterprises, especially industrial ones, have a negative impact on the environment, which requires taking measures to reduce environmental risks and optimize management processes. Along with the growing attention of society to environmental issues and sustainable development, the need to develop and implement effective environmental management systems in organizations is becoming increasingly urgent. The implementation of business processes in environmental management can allow organizations to effectively manage environmental aspects in their activities.

Особливості SMART-систем: необхідність і доцільність їх використання при моделюванні бізнес-процесів підприємства

Taking into account the key factors of the development of society, the expediency of using certain information technologies for the effective competitive development of enterprises is emphasized. The need for the use of appropriate information technologies is confirmed by the advantages of their implementation. In the course of the study, it is disclosed that the basis of the modern information society is certain SMART-systems, and the driver of competitive development of enterprise is the re-engineering of its business processes, which determined the purpose of the study. To achieve the goal of defining and clarifying the features of SMART-systems to ensure the effective implementation of business processes of the enterprise, the methods of analysis, synthesis, abstraction, comparison, idealization, analogy, and concretization were used. The content of the concept of «SMART-systems» is characterized, the features of the application are described. The expediency and necessity of dividing SMART-systems into certain types depending on their vector-level application have been determined. The features of SMART-systems of each of the selected groups are outlined. The expediency of dividing SMART-systems into the proposed groups is substantiated by the possibility of their more operative implementation, faster adaptation, wider range of application and the ability to combine them as constituent elements of the hierarchical structure of an integral system. The hierarchical interaction of information systems of different groups will contribute to the formation of a comprehensive SMART-system for ensuring the effective competitive development of an individual enterprise with its component technologies, software products, etc., due to the possibility of combining the advantages of some systems, leveling the difficulties of implementing others. It is substantiated that the integrity of the information and digital support of the enterprise’s activities will contribute to the choice of more effective options for the interaction of individual business processes, their more efficient implementation and more flexible editing depending on changes in the conditions for the functioning of enterprises, as well as focusing more attention on key business processes at a particular point in time.

РЕИНЖИНИРИНГ БИЗНЕС-ПРОЦЕССОВ В ДЕЯТЕЛЬНОСТИ АВТОДОРОЖНОГО ПРЕДПРИЯТИЯ

The article is devoted to the analysis and application of the concept of business process reengineering in the activities of a road transport enterprise. The article discusses the main points of reengineering, its advantages and prospects in the context of the road transport industry. The article analyses current business processes at a road transport enterprise, identifies problem areas and obstacles that can be eliminated or optimised through the application of reengineering. The article offers practical recommendations for the successful implementation of business process reengineering to improve the efficiency of a road transport enterprise and may be useful for managers and specialists working in this field.

ИМИТАЦИОННОЕ МОДЕЛИРОВАНИЕ ФИНАНСОВОГО РЕЗУЛЬТАТА: КОНЦЕПЦИЯ И ИНСТРУМЕНТАРИЙ

The research focuses on simulation models aimed at the formation of a financial result by a commercial organization. At the same time, the paper aims to substantiate the approach stated in the topic to determine the probabilities of a negative/zero/positive outcome – financial result – of economic activity for a period of time in the form of a certain number of lead periods. At its core, the study is based on a combination of methods of mathematical statistics and quantitative modeling applied to finance. It is appropriate to consider the results of the work performed, which represent scientific novelty, as a concept and tools that do not require the introduction of additional information into the initial data within the framework of the stated topic, most likely expert/subjective, therefore, additionally distorting the results of calculations, in particular, random number generation sensors, probabilities of dividing extreme (pessimistic and optimistic) events, etc. The question is about the scope of application of the results obtained, since they can be used by economic entities understood in a broad sense, which are able to make decisions on computerization and adjustment of the presented approach to the implemented business processes at their own discretion. Nevertheless (which is seen as a distinctive feature of the research result), it is possible to conclude that simula-tion is theoretically attractive as an option for determining the safest way to form the expected financial result, since it is possible to eliminate the contradictions of choice from among acceptable alternatives. What is important here is the method of achieving the expected financial result, but not the probability of obtaining it (although it is revealed) or quantitative assessment (although it is given). However, the approach contains a potential problem – the need to calculate the financial result for so many scenarios for which there may simply be no time.

Blockchain and Business Process Management (BPM) Synergy: A Comparative Analysis of Modeling Approaches

Blockchain technology has become a powerful disruptive force that upends established ideas in several industries. A fascinating point of convergence is that of blockchain technology and Business Process Management (BPM), where the distributed and immutable characteristics of blockchain promise to completely transform the modeling, implementation, and oversight of business processes. This symbiosis offers a singular chance to develop corporate processes that are more efficient, safe, and transparent. Nevertheless, to guarantee that blockchain-specific components are accurately represented in these processes, modeling techniques need to be critically examined as part of integrating blockchain into BPM. This literature review examines blockchain-BPM integration using different modeling methodologies. Though well-established, traditional BPM approaches may need help with blockchain-specific aspects. Blockchain-oriented modeling includes smart contracts and decentralized consensus. Hybrid models with blockchain and traditional elements are popular. Adaptability, model clarity, and blockchain integration are evaluated in the analysis. This literature review aims to improve corporate processes’ efficiency, security, and transparency by investigating how to model the integration of blockchain and BPM better.

Towards Integration of Business Process Management and Knowledge Management. IT Systems’ Perspective

Abstract The processes of globalisation, the ongoing threat of the COVID-19 epidemic, the continuing war in Ukraine, and constantly emerging new technological solutions require organisations to adapt to changes constantly. Meanwhile, implemented business process management (BPM) often fails to integrate processes and knowledge resources. The awareness of the IT systems’ role in management processes is still lacking. These premises influenced the implementation of the main research goal to identify the approach of Polish private and public enterprises and various industries to the BPM integration with knowledge management (MK) in the context of using new information technologies. The presented research results justify the usefulness of building relationships between the process and knowledge resources under dynamically changing conditions using IT systems. The diagnostic survey results confirmed the key importance of developing such BPM and MK elements as evidence-based decisions, strategic goals, measurement systems, databases, digital innovations, and IT use for data processing. The presented material can support managers of various organisation types in decision-making processes by fully understanding the IT systems’ role and potential in process and knowledge management. Also, the article’s implications are a source of guidelines, helping organisations to implement management systems based on modern technologies. The value of the publication is a wide range of respondents: 107 large, medium, small, and micro-enterprises operating in Poland. The article’s research results also concern economic activities such as production, logistics, transport, banking, insurance, IT, telecommunications/ media, public administration, healthcare/pharmaceuticals, consulting, energy, and construction.

Research on the structure of corporate financial management objective system based on BRP method

Abstract Exploring the architecture of corporate financial management objectives of the BRP method is to help companies achieve revenue growth. In this paper, we analyze the motivation for implementing business process reengineering and constructing an intelligent financial management system based on the BRP method and intelligent technology. The DSBPR data analysis and processing model is constructed by using Bayesian ranking model combined with similarity in heterogeneous information networks in the intelligent financial management system. The intelligent financial management system constructed in this paper is analyzed in terms of the operating capacity and profitability of the enterprise. From the viewpoint of operating capability, the turnover rate of receivables, total assets, and current assets decreased by 87.17%, 91.85% and 49.68%, respectively in ten years, and the change rate of inventory turnover was 7.91%. In terms of profitability, there is a difference of 166.12% between the maximum and minimum values of return on net assets. This shows that the use of an intelligent financial management system can provide intuitive data analysis for enterprise development, which helps enterprises to target the coordinated development of enterprise strategies and thus promote the improvement of economic returns.

Modern paradigm of personnel management system of the transport industry

Methods. The scientific foundations of the research are general scientific theories – recognized concepts of enterprise personnel management; classification and analytical method – in the process of clarifying the constituent elements of personnel development, specifying the content of personnel technologies, researching the factors of employee activity activation. The used methods of statistical and trend analysis made it possible to identify trends and factors in the formation of the personnel management paradigm at domestic enterprises Results. The dominant trends of changes in personnel management of a modern enterprise are singled out: active use of HR technologies; transferring the implementation of individual business processes to external executors under outsourcing conditions; building new career models; automation of HR processes; formation of learning culture; taking into account changes in the labor market during personnel management. It has been demonstrated that traditional personnel management systems are transformed today into talent management, training and development of creative and intellectual activity of personnel. Employees who have a well-developed intuition, a sufficient level and set of knowledge, skills and abilities become a key factor in the success of the enterprise in the modern conditions of the digital world. Novelty. The specifics of effective personnel technologies in the field of personnel management of enterprises in the transport industry are summarized and the feasibility of their application to increase the competitiveness of companies in modern conditions of a radical change in the business paradigm is substantiated. Practical value consists in the possibility of applying the provided proposals regarding personnel management of transport industry enterprises, in particular, regarding their introduction of progressive personnel technologies using elements of the digital economy to increase the efficiency of economic activity in conditions of uncertainty. New personnel management systems are supposed to ensure the mobility of all company employees, sociality, knowledge and people management and, as a result, change the organizational structure, culture, perception of changes, transformation of personnel competencies and the management system as a whole.

Ensuring sustainable development of a region in the strategic period

The stability of the region's development, like any system, depends on the effective balance of its subsystems. The effectiveness of subsystems is enhanced by the effective performance of a set of their key components, which depends on the optimization of certain elements by establishing rational relationships between them. Accordingly, the object of the study is the process of rationalization of the constituent elements of territorial community development programs. To solve this issue, a methodical approach to determining the level of development of the region and ensuring its stability in the strategic period is proposed through the rationalization of the effects of mutually determined implementation of business processes of alternative development projects of territorial communities. The expediency of using the coefficient of synchronicity of business processes of certain regional development projects to determine the level of regional development was substantiated. The use of the synchronicity coefficient to ensure the stable development of the respective region is due to the obtained possibility of balancing the specific competitive advantages of territorial communities strengthened by certain effects. These effects are the results of the implementation of optimally formed portfolios of development projects through rational relationships between specific business processes based on the principle of maximum adaptability of their components. The value of the coefficient of synchronicity of the business processes of the portfolio of development projects of Zabolottivsʹka UTC (0.637) made it necessary to take possible measures for their rationalization by implementing individual effects from the interaction of specific business processes. That has made it possible to increase the synchronicity of these business processes to 0.816 and to determine the direction of the possible integration of the studied UTC with other communities with the help of the formed development potential reserves

Model Business Process Reengineering dan Integrasi Pelaporan pada Pengendalian Intern

Internal control practices through assurance activities such as audits, reviews, evaluations, and monitoring; and consulting activities such as providing input, facilitation, and training have not been integrated with each other, thus affecting the effectiveness and efficiency of internal control. Likewise, internal control reporting has not been integrated to external partners, which affects the quality of follow-up on the results of internal control activities. This study aims to initiate a model for implementing business process reengineering in integrating government internal control and finding a form of integrating internal control reporting to external partners to create certainty of follow-up on supervision results. The research method used is qualitative with a conceptual approach and case approach. The results showed that the business process reengineering model can be carried out by integrating assurance activities such as reviews, audits, evaluations, and monitoring with consulting activities such as providing advice, training, and agency facilitation into an integrated and connected system. The results also show the form of integrating agency performance reporting in integrated internal control in independent state institutions such as the Ombudsman and the State Civil Apparatus Commission, and an integrated internal control financial audit reporting system in independent state institutions such as the Corruption Eradication Commission and the Supreme Audit Agency. Keywords: Business Process Reengineering Model, Internal Reporting, Integration Control System

Development of Excel-Based Building Defect Management System Using Business Process Reengineering in Education Building

Effective maintenance of a university campus building is crucial to ensure the safety and well-being of its academic community. However, maintaining the building and its various equipment and assets can take time and effort. This study aims to optimize building maintenance by implementing Business Process Reengineering (BPR) and using an Excel-based application system to detect points of damage. The study analyzes the maintenance process's cost, duration, and damage reports using dashboard features such as Gantt chart diagrams. By comparing the Excel-based application system with the conventional system, we found that the former is more effective and efficient. The results show that the application system saves 12 hours of recapitulation time per week, increases labor productivity by 32.2%, and speeds up damage reparation by 5%.

Accounting Systems And Procedures Design: Supporting Business Process and Internal Control of a Small Service Business in Special Region of Yogyakarta

For businesses engaged in the service sector, the problem faced is how companies can provide output with high service quality standards to meet customer satisfaction. During the Covid-19 pandemic, accounting information systems and good procedures are very important to support management in implementing business processes and evaluating the delivery of their service products. A community service activity aims to design accounting systems and procedures for a small business in Yogyakarta so that these service businesses can have the guidelines and accurate information bases for decision making. In addition, this system can improve the financial recording process that supports the consistency of business processes, as well as the application of a good internal control system. The implementation method includes an initial survey to collect information from the business, observation, and problem identification, followed by an evaluation of the accounting aspects and the development of a system design as a solution proposed by the community service team to be implemented in target partner organizations. The system flowchart, detailed operational system guidelines, and procedures resulting from this project made a positive contribution to the organization, as shown by the results of the evaluation with the director and business management at the final stage of the activity implementation.

Improvement of the quality management system of industrial enterprises based on the use of corporate knowledge

This article analyzes the procedures for improving quality management using the example of solving problems of compliance with product quality requirements at industrial enterprises. The quality of the products largely depends on the use of modern methods and tools of quality management, as well as on improving the competence of personnel in the field of quality systems. In this regard, it is proposed to apply the corporate knowledge of the enterprise, including models and algorithms of artificial intelligence. Corporate knowledge is formed on the basis of the formation and processing of documentation, interviewing qualified specialists and intellectual data analysis on the implementation of business processes. During the research, an ontology of quality management was developed, decision-making rules were created and the results of improving the quality management system using a neuro-fuzzy network were predicted. The use of these artificial intelligence tools will make it possible to form a unified terminology to ensure an unambiguous perception of information by all participants in the process and the use of a knowledge base to support decision-making. It is proposed to use quality management tools to improve the efficiency of decisions made by intelligent tools, i.e. production rules and neural networks.

Drivers and risk of business process outsourcing in South African mobile telecommunication industry

Mobile telecommunications service providers outsource various activities like logistics, assembly operations, manufacturing and design. However, little research has been conducted in Southern Africa to establish the actual drivers triggering mobile telecommunication companies to implement business process outsourcing (BPO) and the risks associated with implementation. This research aims to redress the existing knowledge gap and the limited body of literature by conducting research to establish the drivers and risks of implementing BPO. A structured, closed-ended questionnaire collected raw data from 210 employees. Descriptive statistics were conducted to establish the drivers triggering mobile telecommunication companies to implement BPO. Overall, the results concluded that some of the key drivers of implementing BPO by the telecom operators are reduction in capital investment, thereby freeing up limited capital funds more available for core areas, and the company can have access to unique resources skills and talents. The results also indicated that the risks of BPO implementation include the potential loss of control over critical functions and the difficulty of ensuring service quality and consistency from the service provider. The results will help the corporate management to make decisions about outsourcing based on quantifiable results instead of managerial estimates. While the study confined itself to the mobile telecommunications companies, more research can be conducted in other South African industries, most notably banks and learning institutions that are also important BPO hubs worthy of further examination.

Determinants of BPMS use for knowledge management

PurposeCompanies are increasingly implementing business process management systems (BPMSs) to support their processes. However, there is a gap in the literature regarding whether users also use BPMSs to manage the knowledge needed for processes to be completed. This study aims to analyze the factors that cause users to use BPMSs to manage the knowledge required in business processes.Design/methodology/approachThe paper proposes an original model that integrates two successful information system models applied to BPMSs and knowledge management systems. To test the hypotheses derived from this new model, data were collected from 242 mature BPMS users from 12 Spanish and Latin American companies. Structural equation modeling with AMOS was used to examine the model.FindingsUsers’ perceived usefulness of a BPMS when using it for knowledge management (KM) is the only factor influencing them to use it for KM.Practical implicationsThis study has practical implications for managers wishing to successfully implement a BPMS to support processes and for employees to use the knowledge embedded in the tool. The latter will only happen if users perceive the tool’s usefulness for KM.Originality/valueTo the best of the authors’ knowledge, this model is the first empirically validated model to successfully analyze BPMS users’ tendency to use BPMSs as a tool to support necessary KM in processes.