Implementation Of Quality Management System Research Articles

The Economic Impact of MIS Integration in Operations and Customer Relationship Management

This paper examines the strategic integration of Management Information Systems (MIS) within Operations Management (OM) and Customer Relationship Management (CRM) frameworks, emphasizing its pivotal role in bolstering economic efficiency. Through a synthesis of economic theories and MIS capabilities, the study delineates how this integration fosters improved operational processes, strategic decision-making, and customer engagement, thereby driving organizational economic benefits. Spanning process optimization, decision support systems, quality management, and customer relationship strategies, the analysis showcases the multifaceted economic impacts of MIS integration, including cost reduction, revenue enhancement, and customer satisfaction. By leveraging cutting-edge MIS technologies, organizations can harness data analytics to optimize processes, leverage decision support systems for strategic planning, implement quality management systems to uphold service standards, and personalize customer engagement to enhance satisfaction and loyalty. This study underscores the transformative potential of MIS in redefining operational efficiency and customer relationship strategies, providing valuable insights for businesses seeking to leverage technology for economic gain in the competitive market landscape.

КЛЮЧЕВЫЕ АСПЕКТЫ УПРАВЛЕНИЯ КАЧЕСТВОМ НА РЫНКЕ ИНФОРМАЦИОННЫХ ТЕХНОЛОГИЙ

The interrelation of information products and services, the need to implement quality management systems that meet international, state and industry standards, and the advantages and disadvantages associated with this are considered

A multiphase, multicentre development and validation of two maturity tools assessing the implementation of the FlaQuM co-creation roadmap.

As part of the new Flanders Quality Model (FlaQuM) towards sustainable quality management systems, a co-creation roadmap with 6 primary drivers and 19 building blocks that guides healthcare organizations has been developed. Currently, no assessment tool is available to monitor hospitals' quality management systems implementation according to this co-creation roadmap. Therefore, we aimed to measure the maturity of the implementation of the FlaQuM co-creation roadmap in hospitals. A three-phase approach in co-design with 19 hospitals started with defining the scope, followed by establishing content validity through a literature review, involvement of content experts (n = 47), 20 focus groups with content experts (n = 79), and a Delphi round with healthcare quality managers (n = 19) to test the content validity index. Construct validity was assessed by confirmatory factor analyses and convergent validity by Spearman's ρ correlation coefficients. Based on 17 included existing maturity instruments and subcomponents of content experts, two maturity tools were developed according to the implementation of the FlaQuM co-creation roadmap: (i) a maturity matrix with 52 subcomponents and (ii) a co-creation scan with 19 statements. The overall scale-content validity index varied between 93.3% and 90.0% in terms of relevance and clarity, respectively. In a sample of 119 healthcare professionals, factor analyses revealed a six-factor structure and 16 (84.2%) of the 19 hypothesis for testing convergent validity between both maturity tools were statistically significant. Measuring the implementation of the FlaQuM co-creation roadmap and monitoring its maturity over time should be feasible by using these comprehensive maturity tools in hospitals. Results of both tools should be able to describe the current state of hospitals' implementation of the co-creation roadmap as basis for strategic improvement plans and next steps.

Construction Practice of Medical Device Product Life Cycle Management Platform

Medical device product life cycle management is one of the core contents of medical device quality management system construction, spanning the entire process of enterprise core business activities including market, research and development, procurement, production, and services. Building a comprehensive and efficient life cycle management system facilitates the implementation of quality management systems. Taking the example of the construction of a unified product life cycle management platform for medical device hardware and software that has been launched and operated, this article describes the general principles and practical experience of constructing a medical device life cycle management platform, including requirements collection, system design, product selection, customization development and confirmation, as well as platform trial, acceptance commissioning, and operation and maintenance management.

Impact of Critical Success Factors on International ISO Accreditation for the Botswana Public Health Laboratories

The purpose of this study is to identify critical success factors and their impact on implementation of quality management system at selected Public Health Laboratories in Botswana. The study population was from the targeted seven accredited Public Health Laboratories in Botswana. Data on critical success factors was collected using a questionnaire. The questions were based on the critical success factors for implementation of total quality management identified during the literature review. Ten Critical Success Factors for successful implementation of the quality management system were rated by a group of questions using a five point Likert scale method. The 5-point Likert scale includes the items: strongly agree, agree, neutral, disagree, and strongly disagree. Strongly agree was assigned a score of 5, agree is assigned a score of 4, neutral is assigned a score of 3, disagree is assigned a score of 2 and strongly disagree a score of 1. The mean of the assigned ratings is 3.0. Critical success factors which score mean greater than 3.0 will be classified as agree while those mean less than 3.0 will be classified as disagree. All the ten critical success factors had a mean above of 3.0, with a range of 4.77 to 3.57. All the ten success factors were deemed critical; Employee empowerment Strategic quality planning, Process management, Performance management, Quality culture, Management and leadership, Training, Supplier Management, Customer focus, Information analysis.

ACCREDITATION AND PROSPECTS OF HACCP SYSTEM IMPLEMENTATION IN FOOD PRODUCTION

The need for accreditation, implementation of the system of analysis of hazardous factors and determination of critical control points (HACCP) at food industry enterprises as a quality management system based on environmental friendliness and product safety is well-founded. The main task in the development of the industry is to increase the competitiveness of products, to strengthen the innovative focus by implementing quality management systems that ensure the quality of products at all stages of its production (life) cycle and contribute to increasing the effectiveness of the work of enterprises [4]. Such a food safety management system, which has proven its effectiveness and is accepted at the international level, is the HACCP system. Guaranteeing food safety is the main goal of applying the HACCP concept to the production process. There are many factors that are not related to the production and processing of products, but have a negative impact on the safety of food products. One aspect of the spread and implementation of this product safety management system is that it is a kind of basis for forming the quality of organic products. When certifying organic products, the necessary prerequisites are documentation of all stages of production and the ability to trace the path "from the doe to the table". Accordingly, the lion's share of the documents that should be at the processing enterprises of organic agricultural products have already been developed, provided that the HACCP system is implemented, and the requirements for product safety are also met. The implementation of the HACCP system requires planning the control of all areas of the technological process, defining the limits of research, application and maintenance of this system. The HACCP plan is drawn up at the enterprise - a document that, in accordance with the principles, determines the procedures and sequence of actions to ensure the control of hazard factors. The HACCP plan covers all areas of product production, from raw material acquisition to product processing or packaging, as well as supply to retail.

Quality management system in the field of education

The article defines the quality management system (QMS) in the field of education, describes its main components: quality policy, planning, monitoring, measurement, analysis and improvement. The provisions of the standards that can be used in the implementation of QMS in educational institutions are considered.

University of Rizal System’s Quality Management System Toward Sustainability Framework

A quality management system (QMS) is considered key to the sustainable development of any institution. Its proper implementation is crucial in planning, implementation, assessment, and development and control of changes in the processes and procedures of the university. This study sought to assess the QMS implementation of the University of Rizal System based on ISO 9001:2015 standard and ultimately propose a sustainable framework based on the data obtained from the selected stakeholders of the university and evaluation results of the certifying body. A mixed method of research employing a sequential explanatory approach was utilized to adequately gather and analyze quantitative data using survey questionnaires and qualitative data through document analysis. Findings revealed that the University of Rizal System has manifested a functional, efficient, and effective quality management system necessary for the delivery of products and services to ensure stakeholders’ satisfaction with their needs and interests. The quality management system of the university has established and maintained an effective system to ensure compliance with its policy and objectives, that is, the organization’s management system complies with, adequately maintains, and implements the requirements of the ISO 9001:2015 standard. However, while the quality management system of the University remains effective, efficient, and compliant with the standard, improvement in its implementation is inevitable particularly in the control of the operation of processes, monitoring and attending to nonconformities and corrective actions, and on needed support to implement QMS. Hence, a proposed sustainability framework is highly recommended. Keywords: Quality Management System, Sustainability Framework, Sequential Explanatory Approach, University of Rizal System – Philippines

Barriers To Implementation of Quality Management Systems (Qms), of Accredited Public Health Laboratories, In Botswana

The purpose of this study is to identify factors that hinders the implementation of Quality Management Systems(QMS)in selected Public Health Laboratories. The study population was from the targeted seven accredited Public Health Laboratories in Botswana. Data on critical success factors and their respective elements was collected using a questionnaire. The questions were based on the critical success factors for implementation of total quality management identified during the literature review. Ten Critical Success Factors were rated by a group of questions using a five point Likert scale method. Strongly agree was assigned a score of 5, agree is assigned a score of 4, neutral is assigned a score of 3, disagree is assigned a score of 2 and strongly disagree a score of 1. The mean of the assigned ratings is 3.0. Critical success factors which score mean greater than 3.0 will be classified as agree while those mean less than 3.0 will be classified as disagree. All the ten success factors were deemed critical but four of the critical factors had elements that were regarded as barriers to QMS implementation. The ten critical success factors identified were;Employee empowerment Strategic quality planning, Process management, Performance management, Quality culture, Management and leadership, Training, Supplier Management, Customer focus and Information analysis. On the contrary, four critical success factors had elements that scored less than 3.5 mean, so the elements were regarded as barriers to QMS implementation; Effective communication between management and employees, Staff compensation not linked to achieving quality goals, Employees are rewarded for their performance and Employees not taking part in evaluating suppliers.

Process for Implementing a Quality Management System (Qms) Adapted to Architectural Practices in Tunisia, in the Case of Iso 9001

This article explores the significance of implementing quality management systems (QMS) in architectural practices, focusing on the ISO 9001 standard and alternative methodologies like “Planer am Bau.”, the article delves into the benefits and challenges of adopting ISO 9001 and provides insights into setting up a QMS tailored to the unique needs of architectural firms in Tunisia.

Methodology of automated quality management

Abstract This research is devoted to the development of innovative technology for automation of the quality management system (QMS) of enterprises in Kazakhstan and its adaptation to the management system of enterprises. This article deals with quality, as an important strategic tool in business. System effectiveness evaluation of quality management enterprises is of great importance connected with the formation of rational decisions in the management of QMSs, including specificity of quality indicators, multi-level system, the necessity to choose the optimal number of performance indicators, and system status evaluation. The objective and relevance of this research are related to the need to (1) solve the problems of quality management in the digital economy, following from the relevant National programs of the Government of the Republic of Kazakhstan, which are important at this step of in-depth scientific research; (2) guarantee the competitiveness of domestic enterprises with high-quality requirements for products and services; (3) improve the efficiency of automated QMSs; (4) save resources (human and timing) in data processing. The method and model of automated enterprise quality management and intelligent automated system of quality management of enterprise integrated with ruling MICS (Management Information and Control System) subsystems are offered allowing to automate QMS implementation and support processes and increasing the validity, efficiency and effectiveness of management decisions by automating a number of functions of decision makers and personnel.

The Moderating Role of Organizational Structure Between Quality Management Systems and Organizational Resilience

<p class="MsoNormal" style="text-align: justify;"><span style="font-size: 14pt; font-family: 'times new roman', times, serif;"><strong><span lang="EN-US">Purpose:</span></strong><span lang="EN-US"> To realize the benefits a Quality Management System (QMS), an organization needs to effectively implement its principles. This includes embracing these principles within an enabling environment. Hence, organizational structure is a critical success factor for adopting quality management systems. </span><span lang="EN" style="mso-ansi-language: EN;">This paper aims at understanding how the organizational structure impacts ISO 9001 QMS implementation and vise versa, besides exploring how quality management initiatives affect organizational resilience through parts.</span> <span lang="EN-US">Design/methodology/approach: The research deploys a qualitative methodology, with an outsider-insider approach. 32 semi-structured interviews were conducted, plus one final reflective interview. Interview questions dealt with structural constructs: communication, employee engagement, employee empowerment, process/routine-orientation, multidisciplinarity, cross-functionality, expertise-utilization and change-readiness. The questions also dealt with how the organizational structure impacted ISO 9001 implementation and vice versa. <strong>Findings: </strong>The results show that ISO 9001 implementation was more successful and fruitful under process-orientation and to some degree under semi-process orientation, while it looked inconsistent under routine-orientation. This indicates a significant role played by the organizational structure when it comes to ISO 9001 implementation. More importantly, the results also demonstrate that ISO 9001 implementation managed to improve organizational resilience by consistently driving the organizational structure toward higher levels of process-orientation for process-oriented units, whereas it failed to realize such impact for routine-oriented units. <strong>Originality/value:</strong> This study is unique as it is the first - within the reviewed literature - to examine the moderating role of the organizational structure between the ISO 9001 standard and organizational resilience. It draws a roadmap for the successful realization of organizational resilience through quality management systems, considering organizational structure constructs.</span></span></p>

ТЕОРЕТИЧНІ ОСНОВИ ФОРМУВАННЯ СИСТЕМИ УПРАВЛІННЯ ЯКІСТЮ НА ПІДПРИЄМСТВІ

Creating an effective quality management system is important because it leads to the efficient and successful operation of enterprises in competitive environments. The purpose of the article is to analyze and substantiate the theoretical foundations for forming a quality management system in an enterprise. The research process utilized methods of a systemic approach to clarify the economic essence of the concept of "quality"; historical-economic analysis to examine the stages of quality system formation; methods of information processing; and monographic study when exploring issues related to the implementation of management systems at enterprises. The article discusses the scientific-theoretical aspects of quality management systems in enterprises. The necessity of continually improving product quality and forming quality management systems in enterprises has been identified. The theoretical basis of the concept of "quality" was investigated. The evolution of perspectives on the concept of quality was examined. The analysis revealed that there is no single definition of the essence of quality. Different sources provide different formulations of the "quality" category. The positive impact on enterprise operations due to the implementation of quality management systems was noted. The principles of management on which systemic quality management is based and the stages of quality system formation were discussed. The ISO 9000 series standards system, national standards, and the emphasis on the use of integrated quality management systems were characterized. It was concluded that the implementation of quality management systems in enterprises positively affects their activities, providing advantages, primarily in improving managerial and production decision-making, helping to create a management tool for the enterprise that enhances its competitiveness and ensures continuous development. According to the requirements of international ISO 9000 series standards, the effectiveness of activity in the quality system is assessed by the ability of the enterprise to prevent possible non-conformities.

DUCMA 2.0 project: Update on the current situation of the outpatient surgery units in Spain

IntroductionAmbulatory surgery is a safe and efficient management system to solve surgical problems, but its implementation and development has been variable. The aim of this study is to describe the characteristics, structure and functioning of ambulatory surgery units (ASU) in Spain. MethodsMulticenter, cross-sectional, observational study based on an electronic survey, with data collection between April and September 2022. ResultsIn total, 90 ASUs completed the survey. The mean overall ambulatory index is 63%. More than half of the ASUs (52%) are integrated units. Around half of the units provide training for physicians (51%) and for nurses (55%). The most frequently used quality indicators are suspension rate (87%) and the rate of unplanned admissions (80%). ConclusionsGreater coordination between administrations is needed to obtain reliable data. It is also necessary to implement quality management systems in the different units, as well as to develop tools for the adequate training of the professionals involved.

Examining Obstacles to Quality Management Systems Implementation in Libyan Companies

This study delves into the challenges confronted by Libyan industrial companies during the implementation of Quality Management Systems (QMS), drawing comparisons with analogous cases in different countries. To achieve the outlined objectives, an extensive review of literature was conducted to comprehend the impediments associated with QMS implementation. Subsequently, a survey questionnaire was administered, collecting data from 32 industrial companies. The analysis was performed using SPSS, revealing that out of the 12 identified obstacles, six exhibited statistically significant differences in mean at the p=0.05 level. This indicates specific weaknesses encountered by Libyan companies, including a lack of tangible improvements from previous efforts, insufficient staff commitment, inadequate government support, incentives, and resources, misalignment with company vision/mission, limited financial resources, and a deficiency in technological facilities

Foundations of a Successful Site Quality Management System

<span id="docs-internal-guid-fec8079a-7fff-80b2-ae9f-69684a933f9f"><span>Abstract: </span><span>When it comes to consistently giving clients value and quality, the construction industry is essential. But the industry has been having problems with quality, which has resulted in subpar work, dangerous setups, and overspending. Establishing a Quality Management System (QMS) is important for solving these issues. The QMS offers an organized method for controlling the quality of processes and products, providing client satisfaction, adhering to legal requirements, and minimizing loss and rework. Good quality management system (QMS) implementation requires doing things like Company assessment, preliminary planning, awareness-raising, Progressive enhancement, measurement and control, auditing, specialist instruction, control of records, and distribution. Through data analysis from questionnaires and interviews with builders/contractors, consultants, and customers/building occupants, as well as an examination of small-scale building contractors' quality management practices and their effects on cost-effectiveness, organizational effectiveness, and customer satisfaction, the purpose of the research is to highlight the importance of quality management during the minimal building development the undertaker's executing stage.</span></span>

Proyecto DUCMA 2.0. Puesta al día sobre la situación actual de las unidades de Cirugía Mayor Ambulatoria en España

IntroductionAmbulatory surgery is a safe and efficient management system to solve surgical problems, but its implementation and development has been variable. The aim of this study is to describe the characteristics, structure and functioning of ambulatory surgery units (ASU) in Spain. MethodsMulticenter, cross-sectional, observational study based on an electronic survey, with data collection between April and September 2022. ResultsIn total, 90 ASUs completed the survey. The mean overall ambulatory index is 63%. More than half of the ASUs (52%) are integrated units. Around half of the units provide training for physicians (51%) and for nurses (55%). The most frequently used quality indicators are suspension rate (87%) and the rate of unplanned admissions (80%). ConclusionsGreater coordination between administrations is needed to obtain reliable data. It is also necessary to implement quality management systems in the different units, as well as to develop tools for the adequate training of the professionals involved.

IMPLEMENTATION OF THE HACCP QUALITY SYSTEM FOR AMANDINA CAKE

The application of HACCP for confectionery products is compatible with the implementation of quality management systems, from the SR EN ISO 9001, 2001 series and with food safety management from the SR EN ISO 2200, 2005 series. HACCP was applied to all stages of obtaining Amandina cake starting from the storage of raw materials to the completion of the technological process, and its implementation was based on compliance with the principles of quality and safety in the food industry. In order to ensure the safety of the studied food, the HACCP implementation was carried out strictly respecting the implementation stages. The main purpose of applying the HACCP manual within the processing unit was to facilitate verification by the authorities and to promote local trade by increasing confidence in food safety. The detailed analysis of the requirements and the way of designing and implementing the HACCP system in the confectionery-pastry processing unit also aims to launch a model of the quality manual for a confectionery product appreciated by consumers, namely the Amandina cake.

The Implementation of Quality Management Systems in Laboratory, Nursing, Radiology and Their Impact on Patient Care and Safety

The Implementation of Quality Management Systems in Laboratory, Nursing, Radiology and Their Impact on Patient Care and Safety

The Importance of Quality Management System and The Ways to Increase Its Awareness in Georgia (on the example of neighboring countries)

In today's business environment, high quality products and services are vital for organizations to survive and maintain competitive advantage. Implementation of quality management system is still a challenge for Georgian entrepreneurs. According to the data of the National Statistics Service of Georgia on 31.12.2021, there are 183,300 operating organizations registered in Georgia, and only 176 organizations are certified by the ISO 9001 standard, i.e. approx. 0.1% (ISO Survey, 2021), which shows that awareness of the importance of the quality management system is extremely low in our country. Georgian entrepreneurs are less informed about the requirements needed to enter export markets, among which one of the most important requirements is quality assurance. The paper aims to review the existing experience in the direction of measures supporting the awareness of the quality management system of the business sphere of Azerbaijan and Russia and to develop specific recommendations based on their analysis, taking into account the reality of Georgia. Keywords: Quality management, principles of quality management, quality management system awareness, ISO 9000 series standards.