Implementation Of Quality Management Principles Research Articles

Мнение студентов о внедрении принципов управления качеством и о качестве услуг в высших образовательных учреждениях

This study aims to examine the implementation of quality management principles and service quality in higher education institutions (HEI’s) based on student responses. This study involved 570 students from public and private universities in Bangka, the province of Bangka Belitung, Indonesia. This is a quantitative study with a correlational research design. The results showed that the implementation of quality management principles in universities had a very high correlation with service quality (r = 0.88). The results of this study prove that improving the implementation of quality management principles, such as development of cooperation, HR (human resources) focus, continuous development, process approach, leadership, process focus, and goal consistency of higher education will improve the quality of service rendered to students.

Management and quality sciences as a discussion implicator on the maturity of Polish manufacturers of the agricultural machinery sector

In the paper, an attempt was made to answer the following question: what is the maturity level of the Polish companies operating in the agricultural machinery sector within the area of the implementation of quality management principles, methods and tools? In reference to such an outlined purpose, as necessary activities, it was recommended: at the theoretical level – using the reconstruction and interpretation method of the subject literature – to nominate the questions giving opinions on the maturity level in the sphere of the effective implementation of quality management principles, methods and tools; at the design level – to compile a research tool in the form of an assessment sheet that constitutes a result of the literature exploration and discussion among deliberately chosen experts; and at the empirical level – questioning among manufacturers of parts, components and finished agricultural machinery.

Influence of Quality Management Principles on Employees' Performance in First Class Hotels: A research in Alexandria City

This article discusses the principles of quality management and benefits of employee's performance and implementation this in Alexandria city. International standard is based on the quality management principles described in ISO 9000.The descriptions include a statement of each principle, in particular to" customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, and, relationship management". This paper aims to examine the implementation of quality management principles on employee's performance in first class hotels in Alexandria and specifically in food & beverage department, the population of study is including 18 first class hotels in Alexandria, to achieve this objective, the researcher surveyed 300 forms to employees who are working in food & beverage department in the investigated hotels. Therefore it seems advisable for population study to be involved in formal ISO9001-2015 projects in order to improve their overall employee's performance. Data were analyzed using Statistical Package for Social Science (SPSS 23). The results indicated that 46.6 percent of the respondent in hotels are actively involved the quality management principles ISO 9001-2015. A notable proportion of employees in hotels have more than seven years' experience in study population hotels. there are some of challenges and obstacles in these hotels, The most important of these challenges is that these hotels do not have the desire to apply these modern concepts and revert to the routine in the work and the lack of desire to be impulsive and may be due to many of the other challenges that lead to poor performance. Therefore, it seems advisable for hotels to be involved in formal to applying the principles of quality management in order to improve their overall performance.

The Medical School of the Catholic University of Croatia: Principles, Goals, Standards and Organization.

The proposed programme is introducing an original system of modern medical education that insists on developing humanistic aspects of medicine, patient-centred care and social accountability, while maintaining all competencies and knowledge levels that a physician should have according to the current understanding of medical education.

Measuring the Effectiveness of the Quality Management Systems Configuration with Process Groups of Standard ISO 21500 with Data Envelopment Analysis

The importance of quality management systems are so much in advance strategic decisions of organizations that can be said necessary to achieve organizational goals and the success of organizations is the adoption and implementation of quality management principles. There are eight principles of quality management system that can be considered as a basis for writing the quality management system standards of ISO structure. The purpose of this paper is the adaptation and integration of 39 process groups of standard ISO 21500 with the eight principles in: semantic and conceptual and also establish a sub processes in each of the eight groups that display the version of ISO standards are based on the eight principles.

Quality Management Principles: A Case in D’Kawi Chocolate Hut

The purpose of the study was to explore the Quality management principles (QMPs) that applied at the D’Kawi Chocolate Hut (D’KAWI). The study was conducted to identify the level of awareness and implementation of QMPs in D’KAWI. The study use qualitative method. The researcher prepares questions for interview protocol. This interview conducted based on a set of questions (checklist) that were completed based on the quality management principles. The study demonstrates on several findings: data analysis reveals the Quality Management Principles (QMPs) that applied at D’KAWI. The findings also reveal the significant level of awareness and implementation of QMPs into organizational performances. The study is using perceptual data provided by production managers or quality managers which may not provide clear measures of performance. However, this can be overcome using multiple methods to collect data in future studies. D’KAWI should consider QMPs as an innovative tool for improving organizational performance in today’s dynamic food industry environment. The findings suggest the D’KAWI that the QMPs should be implemented holistically. The study integrates the principles of quality management with the level of awareness and implementation towards organizational performances as related drivers of the effectiveness and success of QMPs in the D’KAWI. Very few studies have been performed to investigate and understand this issue.

Risk Analysis Related to Quality Management Principles

Efficient and effective implementation of quality management principles asks for a responsible approach from top managers' perspectives. A study of the current state of affairs in Czech organizations discovers a lot of shortcomings in this field that can be changed to vary managerial risks. The article identifies and analyses some of them and gives short guidance for appropriate treatment. Text of the article reflects the authors' experience as well as knowledge obtained from the systematic analysis of industrial companies' environments.

IT-driven patient safety at the heart of radiology service improvement

Patient safety is a fundamental requirement of modern health-care systems and the application of information technology (IT) to this activity should have improvements in the area as one of its goals. Indeed, ensuring that the diagnostic IT strategy is optimized, for example, the use of IT in service redesign or data analysis, forms one of the main platforms for the National Framework for Service Improvement in Radiology. This paper presents both the concept behind and the results of a project that has been under way in the UK involving St Helens and Knowsley NHS Trust and IRS Ltd concerned with implementing effective IT-driven scientific support in the field of medical radiation protection. Locally developed software is employed in assessing, managing, and analysing patient dose data arising from X-ray examinations performed in the busy department of a large district general hospital (DGH). Such data are analysed in a variety of ways, for example, over time and according to location (department or X-ray room). This analysis not only provides a measure of performance against nationally agreed dose reference levels (DRLs) but also enables a detailed analysis of any variations as well as the establishment of local DRLs (performance indicators). This process provides quantitative input to management strategies aimed at service improvement. Such strategies are geared towards the support of the Ionizing Radiations (Medical Exposures) Regulations 2000 as well as implementation of quality-management principles at the heart of radiology practices.

The implementation of TQM in R&D

In 1992, a survey of over 40 UK companies was conducted to identify the progress being made in the implementation of quality management principles within R&D environments. Subsequently two workshops were organised to identify and explore areas of concern. The companies involved were selected because of their known interest in the subject. A variety of means were used to identify the "sample", including information from previous communications and studies by the R&D Research Unit, membership of TQM in R&D study groups, or mention in journals such as Total Quality Management. A telephone survey was conducted and thirteen companies were visited. Semi-structured interviews were conducted with R&D managers, quality managers and other employees. The companies visited were selected in order to illustrate a broad cross-section of experience in implementing quality management. The timing of their quality initiatives ranged from 1986 to embryonic stages in 1992. From the interviews and workshop discussions a model or framework was devised of the way in which TQM is implemented in R&D. This is presented in the paper with a recommendation that it be used to guide companies already in progress, or those companies still about to start.

Quality management in a teaching organization

In this paper, an example is presented of the implementation of quality management principles in the communication between the various (management) levels within a large teaching organization. Better communication gives more visibility to the overall vision, mission and business strategy, creates more involvement of employees, and makes the organization more transparent. Better communication is not the end goal, however, to create the necessary conditions to travel the quality management journey of continuous improvement.