Implementation Of Patient-centered Care Research Articles

Recent trend in the care of chronic kidney disease patients: A shift from paternalistic to collaborative approach

The global rise in chronic kidney disease (CKD) necessitates a re-evaluation of healthcare practices. This review explores the shift from paternalistic to collaborative model, focusing on patient empowerment. This article aims to elucidate the foundational concept of patient empowerment, describe the goals of patient-centered care (PCC), identify barriers to PCC implementation, and propose strategies to enhance PCC. The ultimate aim is to empower CKD patients in self-care. The article explores multifaceted strategies of PCC, highlights the pivotal role of shared decision-making, and underscores the necessity of a collaborative clinician-patient partnership. It emphasizes the significance of patient-centered education, benefits of PCC in CKD care, and the role of artificial intelligence in improving healthcare outcomes. This review concludes by summarizing insights into the transformative shift toward patient-centered approaches in CKD management. It emphasizes the positive impact of this paradigm shift on both the healthcare system and CKD patients. The findings highlight the positive effects of PCC on both the health-care system and CKD patients.

Enhancing Patient-Centered Care in Nigeria: Challenges, Opportunities, and Future Directions

Patient-Centered Care (PCC) is a healthcare approach that prioritizes the needs, preferences, and values of patients, aiming to enhance the overall quality of care by actively involving patients in their healthcare decisions. In Nigeria, the implementation of PCC faces significant challenges due to socioeconomic disparities, cultural influences, resource limitations, and infrastructural constraints. Despite these obstacles, there are substantial opportunities to improve Nigeria’s healthcare system through the integration of PCC principles. This review provides a comprehensive analysis of the current state of PCC in Nigeria, examining the healthcare system’s structure, successful PCC models, and the barriers hindering its widespread adoption. The review also explores strategies for enhancing PCC, including community engagement, technological innovations, and collaborative care models, and highlights the impact of PCC on health outcomes, such as improved patient satisfaction and cost-effectiveness. Additionally, the review discusses the critical role of policy and governance in promoting PCC, offering insights from international experiences and presenting case studies that illustrate the successes and challenges of implementing PCC in Nigeria. By addressing these key aspects, the review outlines a roadmap for advancing PCC in Nigeria, emphasizing the need for supportive policies, capacity building, and continuous evaluation to align the healthcare system with global standards and improve patient outcomes. Keywords Patient-Centered Care, Nigeria, Challenges, Opportunities, Future Directions

Chinese expert consensus on an innovative patient-centered approach to diagnosis and treatment of cancer.

Patient-centered care (PCC)is an innovative approach to the diagnosis and treatment of malignancy that aims to improve patients' experience during the management of their disease. However, despite growing interest, the concept and specifics of PCC remain unclear. This consensus document addresses this gap by providing a literature review and a clear definition of PCC and outlines its main components as observed in real-world practice. These components include daytime diagnostic and treatment procedures, in-hospital and community-based infusion centers, home-based diagnostic and treatment services, smart healthcare solutions, and integration of traditional Chinese medicine. This document delves into the implementation of PCC and explores its potential benefits.

How Do We Achieve Person-Centered Care across Health Care Settings? Expanding Ideological Perspectives into Practice to Advance Person-Centered Care

Person or patient-centered care (PCC) is touted as the gold standard in geriatric medical care across care settings. However, despite more than 3 decades of research and practice initiatives, it remains a challenge to consistently implement PCC that fully places the individual at the center of care planning and the delivery process. The lack of universal implementation of PCC, we argue, may be in large part due to the use of multiple terms and ideologies leading to an inability to coordinate efforts across medical settings. This article reviews recent ideological PCC movements (“What Matters to You,” the Age Friendly Health Systems 4 Ms/5 Ms, “Whole Health,” Patient Priorities Care, and Medicare/Medicaid person-centered care initiatives), provides a discussion of how these ideologies are implemented in a nursing home setting through preference-based care and provides implications for coordinated integration of PCC across all care settings now and into the future. We argue for the need to draw on known information and validated methodologies for assessing and implementing PCC to collectively move beyond an ideological representation of the concept into an integrated model of PCC for all older adults receiving care.

Mental health issues associated with the management of tuberculosis in Homabay, Busia and Kakamega Counties, Kenya.

Despite the implementation of patient-centred care, mental health issues remain a significant risk factor and comorbidity for Tuberculosis (TB) disease. Mental health issues being co-morbidities to TB are likely to increase the disease burden of the affected population. This study therefore investigated the prevalence and impact of mental health issues in Tuberculosis (TB) patients. This cross-sectional study design used mixed methods in data collection. The study used structured questionnaires, key informant interviews and focus group discussions. 127 TB patients were purposively selected from a group of patients who previously recovered successfully, with a history of relapse or are currently on TB treatment in high-volume facilities in Homa Bay, Busia and Kakamega Counties. 30 Key informant interviews were conducted with Healthcare workers. Quantitative data analysis was done using STATA version 14. Thematic analysis was employed to analyze qualitative data using NVivo version 10. The findings showed that the most common mental health issues affecting TB patients were anxiety (66%) and depression (55%), which were commonly experienced during the presumptive stage of TB. Qualitative data revealed that stigma was the main barrier that hindered TB patients from accessing care. TB patients articulated the benefits of support structures ranging from positive encouragement, reminders on taking drugs, accompaniment to the clinic, and financial support in TB management. Furthermore, the study established that the majority of Health Care Workers (HCWs) were not prepared to handle TB patients' mental issues, a gap that is likely to impact the quality of care TB patients receive. The study established that mental health issues impact TB treatment outcomes. Healthcare systems should prioritize the integration of mental health care into TB programs to address the high prevalence of mental health issues among TB patients.

Validation and Clinical Application of the Japanese Version of the Patient-Reported Experience Measures for Intermediate Care Services: A Cross-Sectional Study.

Older adult patients account for 70% of all hospitalized patients in Japan, and intermediate care based on patient-centered care (PCC) that ensures continuity and quality of care at the interface between home services and acute care services and restores patient's independence and confidence is necessary for them to continue living independently. At present, no concept of intermediate care is established in Japan, and the implementation of PCC has been delayed. Thus, in this study, a Japanese version of the intermediate care evaluation index (patient-reported experience measure (PREM)) was created on the basis of the original PREM developed in the UK, and data in wards with intermediate care functions in Japan were collected to confirm internal consistency and validity from 2020 to 2022. The Japanese version of PREM was found to have a factor structure with two potential factors. Given the clear correlation with the shared decision-making evaluation index, which is the pinnacle of PCC, the theoretical validity of the Japanese version of PREM, which is based on PCC as a theoretical basis, was confirmed.

Body work and body meanings in patient-centered care: Health care professionals and patients with disabilities in Italian hospitals.

This study integrates patient-centered care (PCC) research and body work studies to understand how a focus on physical and sensorial aspects in the relationship between health care professionals (HPs) and patients contribute to the implementation of PCC. To understand how HPs' body work practices contribute to the implementation of PCC, we investigate the meanings HPs ascribe to their and to patients' bodies. The goal is to grasp how these practices and meanings, rooted in unexplored sensorial perceptions, account for the emergence of a relationship of mutual acknowledgment between HPs and patients. Thirty-nine in-depth interviews were carried out with HPs, who interact with patients with disabilities in Italian hospitals. HPs engage in different body work practices: adopting a diagnostic gaze and an empathetic gaze, touching, and playing. The diagnostic gaze concurs to create a feeling of promptness between HPs and patients, but also a stronger distance with respect to other practices. The empathetic gaze, touching, and playing are associated with feelings of shared vulnerability and resilience. These shared perceptions and emotions build a common ground and shape a relationship focused on patients' involvement. Voicing and feedback sessions can be arranged to listen to how HPs interpret their own and patients' bodies. An organizational culture acknowledging emotions should be promoted to sponsor among HPs the consideration of the sensorial aspects of their connection with patients. The value of bricolage should be observed, where the HPs feel free to readjust tools, spaces, and routines. Sensitivity training exercises should be arranged to understand the interactions with patients with disabilities.

Review on Implementing Patient-Centered Care in Primary Health Practice in Qatar

Patient-centered care is a critical component of healthcare delivery, emphasizing the involvement of patients in their care and the consideration of their preferences and needs. In Qatar, a country dedicated to providing high-quality healthcare, the implementation of patient-centered care in primary health practices is of paramount importance. This literature review examines the existing literature on patient-centered care implementation in primary health practices in Qatar, focusing on strategies, challenges, and outcomes. The review underscores the significance of cultural considerations, patient engagement, provider training, health information technology integration, quality improvement initiatives, multidisciplinary collaboration, and care coordination. Findings highlight the need for cultural competency training, effective communication, shared decision-making, provider education, health information technology integration, patient feedback mechanisms, multidisciplinary teamwork, and patient involvement in quality improvement efforts. While limited research specifically focuses on Qatar, international evidence supports the positive outcomes of patient-centered care, including improved patient satisfaction, treatment adherence, health outcomes, and potentially reduced healthcare costs. Further research is needed to evaluate the outcomes and impacts of implementing patient-centered care in primary health practices in Qatar and develop tailored guidelines and strategies for successful implementation. Keywords: Patient centered care, Primary health practice, Qatar

Psychological support and patient-centered care for patients with rheumatoid arthritis: Nurses' opinions and practice in Japan.

To investigate nurses' opinions and practices regarding psychological support and patient-centered care (PCC) for patients with rheumatoid arthritis. Registered nurses engaged in rheumatic care in Japan were asked to complete the questionnaire regarding nurses' perceived necessity, understanding, and implementation of psychological support, and six patient supports related to PCC, using a seven-point Likert scale. Correlation on practice between psychological support and PCC was evaluated. A total of 53 nurses participated. Nurses indicated high necessity of providing psychological support, whereas implementation was statistically significantly lower than necessity and motivation. Nurses' answers showed significantly lower implementation compared with understanding regarding basic concepts of psychological support: listening, empathy, acceptance, open questions, and closed questions. Most nurses (54.7%) sometimes provided psychological support, followed by often (34.0%), always (5.7%), and not at all (5.6%). Perceived necessity of PCC was rated high. However, its implementation was significantly lower than necessity for all evaluated cares, such as patients' need-based support and support to patients' families, related to PCC. Positive correlations were observed between the implementation of psychological support and PCC. Nurses stressed the importance of psychological support for patient education and shared decision-making. This preliminary study indicated that most nurses considered psychological support and PCC necessary, but their implementation was relatively low. As psychological support is also crucial to shared decision-making, in addition to PCC, barriers to its implementation should be addressed to improve patients' outcomes and quality of life.

Provider perspectives on patient-centredness: participatory formative research and rapid analysis methods to inform the design and implementation of a facility-based HIV care improvement intervention in Zambia.

Implementation of patient-centred care (PCC) practices in HIV treatment depends on healthcare workers' (HCWs) perceptions of the acceptability, appropriateness and feasibility of such practices (e.g. use of intentional, metric-driven activities to improve patient experiences). We applied rapid, rigorous formative research methods to refine a PCC intervention for future trial. In 2018, we conducted focus group discussions (FGDs) with 46 HCWs purposefully selected from two pilot sites. We elicited HCW perceptions of HIV service delivery, HCW motivation and perceived value of patient experience measures intended to improve PCC. FGDs utilized participatory methods to understand HCW responses to patient-reported care engagement challenges and Scholl's PCC Framework principles (e.g. seeing a patient as a unique person), enablers (e.g. care coordination) and activities (e.g. patient involvement). Our rapid analysis used analytic memos, thematic analysis, research team debriefs and HCW feedback to inform time-sensitive trial implementation. While HCWs nearly universally identified with and supported principles of PCC in both facilities, they raised practical barriers given the practice environment. HCWs described motivation to help patients, attached value to seeing positive health outcomes and the importance of teamwork. However, HCWs reported challenges with enablers needed to deliver PCC. HCWs cited a work culture characterized by differential power dynamics between cadres and departments restricting HCW autonomy and resource access. Barriers included inflexibility in accommodating individual patient needs due to high patient volumes, limited human resources, laboratory capacity, infrastructure and skills translating patient perspectives into practice. HCW motivation was negatively influenced by encounters with "difficult patients," and feeling "unappreciated" by management, resulting in cognitive dissonance between HCW beliefs and behaviours. However, the enactment of PCC values also occurred. Results suggested that PCC interventions should reduce practice barriers, highlighting the value of mentors who could help HCWs dynamically engage with health system constraints, to facilitate PCC. While HCWs perceived PCC principles as acceptable, they did not think it universally appropriate or feasible given the practice environment. Participatory and rapid methods provided timely insight that PCC interventions must provide clear and effective systems enabling PCC activities by measuring and mitigating relational and organizational constraints amenable to change such as inter-cadre coordination.

"Just because I have a medical degree does not mean I have the answers": Using CBPR to enhance patient-centered care within a primary care setting.

Patient-centered care (PCC) is a health care delivery model that is considered a means to reduce inequities in the healthcare system, specifically through its prioritization of patient voice and preference in treatment planning. Yet, there are documented challenges to its implementation. Community-based participatory research (CBPR) is seemingly well-positioned to address such challenges, but there has been limited discussion of utilizing CBPR in this way. This article begins to address this gap. In it, we present three diverse stakeholders' perspectives on a CBPR project to enhance PCC within a primary care clinic serving low-income patients. These perspectives provide insights into benefits, challenges, and lessons learned in using CBPR to implement PCC. Key benefits of using CBPR to implement PCC include increasing the acceptability and feasibility of data collection tools and process, and the generating of high-quality actionable feedback. Important CBPR facilitators of PCC implementation include intentional power-sharing between patients and providers and having invested stakeholders who "champion" CBPR within an organization with empowering practices.

Patient-centered care and geriatric knowledge translation among healthcare providers in Vietnam: translation and validation of the patient-centered care measure

BackgroundPeople are living longer, and the majority of aging people reside in low- and middle-income countries (LMICs). However, inappropriate healthcare contributes to health disparities between populations of aging people and leads to care dependency and social isolation. Tools to assess and evaluate the effectiveness of quality improvement interventions for geriatric care in LMICs are limited. The aim of this study was to provide a validated and culturally relevant instrument to assess patient-centered care in Vietnam, where the population of aging people is growing rapidly.MethodsThe Patient-Centered Care (PCC) measure was translated from English to Vietnamese using forward-backward method. The PCC measure grouped activities into sub-domains of holistic, collaborative, and responsive care. A bilingual expert panel rated the cross-cultural relevance and translation equivalence of the instrument. We calculated Content Validity Indexing (CVI) scores at both the item (I-CVI) and scale (S-CVI/Ave) levels to evaluate the relevance of the Vietnamese PCC (VPCC) measure to geriatric care in the Vietnamese context. We piloted the translated instrument VPCC measure with 112 healthcare providers in Hanoi, Vietnam. Multiple logistic regression models were specified to test the a priori null hypothesis that geriatric knowledge is not different among healthcare providers with perception of high implementation compared with low implementation of PCC measures.ResultsOn the item level, all 20 questions had excellent validity ratings. The VPCC had excellent content validity (S-CVI/Ave of 0.96) and translation equivalence (TS- CVI/Ave of 0.94). In the pilot study, the highest-rated PCC elements were the holistic provision of information and collaborative care, while the lowest-rated elements were the holistic attendance to patients’ needs and responsive care. Attention to the psychosocial needs of aging people and poor coordination of care within and beyond the health system were the lowest-rated PCC activities. After controlling for healthcare provider characteristics, the odds of the perception of high implementation of collaborative care were increased by 21% for each increase in geriatric knowledge score. We fail to reject the null hypotheses for holistic care, responsive care and PCC.ConclusionThe VPCC is a validated instrument that may be utilized to systemically evaluate the practice of patient-centered geriatric care in Vietnam.

Patients' experiences of patient-centred care in hospital setting: A systematic review of qualitative studies.

Patient-centred care (PCC) has been proposed as an appropriate approach for addressing current shifts in healthcare needs. Although the importance of PCC is generally recognised, PCC is poorly understood by patients in the hospital settings. To identify patients' experiences of PCC in hospital settings. This systematic review followed the Joanna Briggs Institute's (JBI) guidance for systematic reviews of qualitative evidence and the PRISMA checklist for reporting systematic reviews. The search strategy included peer-reviewed qualitative studies published after 2010 in English or Finnish. The databases searched were SCOPUS, MEDLINE, CINAHL and Medic. Unpublished studies and grey literature were searched in MedNar. Ten qualitative studies were included, and their quality was assessed by two independent reviewers using JBI quality assessment criteria. The data were analysed using thematic analysis. Studies were included if they had explored adult patient experiences of PCC in hospital settings. A thematic analysis produced 14 subthemes which were grouped into five analytical themes: the presence of the professional, patient involvement in care, receiving information, the patient-professional relationship and being seen as a person. This review suggests that the implementation and provision of PCC in hospitals is incomplete and patients' involvement in their own care should be in the focus of PCC. The majority of patients experienced receiving PCC, but others did not. The need for improvement of patient involvement was strongly emphasised. Patients highlighted the importance of professionals being present and spending time with patients. Patients felt well-informed about their care but expressed the need for better communication. Meaningful patient-professional relationships were brokered by professionals demonstrating genuine care and respecting the patient as an individual. To improve the implementation of PCC, patient experiences should be considered in the development of relevant hospital care strategies. In addition, more training in PCC and patient-professional communication should be provided to health care professionals.

Implementation of Patient-Centered Care by Athletic Training Students during Clinical Experiences: A Report from the Association of Athletic Training Education Research Network.

Patient-centered care (PCC) is a core competency that should be required by all healthcare education programs, but little is known about its implementation in athletic training clinical experiences. Therefore, we examined characteristics of patient encounters documented by athletic training students implementing PCC behaviors. A multisite panel design was used to recruit 363 students from twelve professional athletic training programs (five undergraduate, seven graduate). Over 1.5 years, clinical experience patient encounter data were logged in E*Value Case Logs, including student role during the encounter, length of encounter, and clinical site. Generalized estimating equations models characterized the likelihood students included PCC behaviors in 30,522 encounters. Discussing patient goals was associated with student role (χ2(2) = 40.6, p < 0.001) and length of encounter (χ2(4) = 67.6, p < 0.001). Using patient-reported outcome measures was associated with student role (χ2(2) = 21.6, p < 0.001), length of encounter (χ2(4) = 34.5, p < 0.001), and clinical site (χ2(3) = 17.3, p = 0.001). Implementing clinician-rated outcome measures was affected by length of encounter (χ2(4) = 27.9, p < 0.001) and clinical site (χ2(3) = 8.6, p = 0.04). PCC behaviors were largely associated with student role and length of encounters; clinical site had less impact. Athletic training educators should emphasize progressive autonomous supervision with preceptors and encourage students to facilitate slightly longer patient visits, when possible, to incorporate more PCC behaviors.

Hubungan Pelaksanaan Patient Centered Care (PCC) dengan Kepuasan Pasien Rawat Inap

&#x0D; &#x0D; &#x0D; &#x0D; Patient centered care (PCC) is a health service activity that is collaborative between health workers, patients and families in supporting the treatment needs of patients in hospitals. The goal is health workers from the patients themselves and their families to the services that have been carried out by health in the hospital. This study aims to determine the relationship between the implementation of patient centered care with inpatient satisfaction at Mitra Sejati General Hospital. The type of research is quantitative with a cross-sectional design which was conducted in July 2022 at Mitra Sejati General Hospital with purposive sampling technique. The total population in this study were all inpatients at the RSU. True Partners during the month of June. with a total sample of 110 hospitalized patients. The instrument in this study used a questionnaire. The data obtained in this study were analyzed by Spearmen Rank correlation analysis. The results showed that there was a relationship between patient centered care and satisfaction of inpatients at Mitra Sejati Hospital with a p value of 0.001 (p&lt;0.05) and an r value of 0.656 which was included in the 0.600-0.799 interval and was classified as a strong category. It can be said that it is okay to implement patient centered care to increase the level of satisfaction of inpatients at Mitra Sejati Hospital. Therefore, it is recommended that the hospital conduct socialization in the form of education on the implementation of patient centered care on a regular basis to all health in the hospital. The creation of patient satisfaction will determine the good image and accreditation assessment of Mitra Sejati Hospital in the future.&#x0D; &#x0D; &#x0D; &#x0D;

Patient-centered care in the Middle East and North African region: a systematic literature review

BackgroundThe need for patient centered care (PCC) and its subsequent implementation has gained policy maker attention worldwide. Despite the evidence showing the benefits and the challenges associated with practicing PCC in western countries there has been no comprehensive review of the literature on PCC practice in the Middle East and North African (MENA) region, yet there is good reason to think that the practices of PCC in these regions would be different.ObjectivesThis paper summarizes the existing research on the practice of PCC in the MENA region and uses this analysis to consider the key elements of a PCC definition based on MENA cultural contexts.MethodsFive electronic databases were searched (EMBASE, Cochrane, Medline, CINAHL and Scopus) using the search terms: patient OR person OR client OR consumer AND centered OR centred AND care. The MENA countries included were Bahrain, Iran, Iraq, Jordan, Kuwait, Lebanon, Oman, Palestine, Israel, Qatar, Saudi Arabia, Syria, United Arab Emirates, Yemen, Algeria, Egypt, Libya, Morocco, Tunisia, Djibouti, Pakistan, Sudan, and Turkey. Identified papers were imported to Covidence where they were independently reviewed against the inclusion criteria by two authors. The following data were extracted for each paper: author, year, location (i.e., country), objectives, methodology, study population, and results as they related to patient centred care.ResultThe electronic search identified 3582 potentially relevant studies. Fifty articles met the inclusion criteria. Across all papers five themes were identified: 1) patient centered care principles; 2) patient and physician perceptions of PCC; 3) facilitators of PCC; 4) implementation and impact of PCC; and 5) barriers to PCC.ConclusionThe preliminary findings suggest that the concept of PCC is practiced and supported to a limited extent in the MENA region, and that the implementation of PCC might be impacted by the cultural contexts of the region. Our review therefore highlights the importance of establishing patient-centered care definitions that clearly incorporate cultural practices in the MENA region. The elements and impact of culture in the MENA region should be investigated in future research.

The Correlation between the Implementation of Patient-Centered Care (PCC) and the Fulfillment of Patient Rights at Regional General Hospital of Bireuen Regency

Introduction: Patient-Centered Care is an innovative healthcare model in which planning, implementation, and evaluation combine healthcare providers, patients, and families to provide better services. This study aimed to examine the relationship between implementing Patient-Centered Care and fulfilling patient rights in hospitals.Methods: This study used a cross-sectional research design. Data analysis was performed using the Chi-square test and Logistic Regression. The number of samples was as many as 104 people selected by proportional sampling.Results: All dimensions of Patient-Centered Care correlated with the fulfillment of patient rights (p&lt;0.05). In addition, the logistic regression test showed that emotional support was the dimension with the highest correlation value (p = 0.012) with an odds ratio of 7.947. This indicates that patients with the correct dimensions of emotional support are 7.947 times more likely to have their rights fulfilled than patients who do not receive emotional support.Conclusion: The results of this study conclude that to fulfill the rights of patients in hospitals, a targeted and structured implementation is needed in providing patient-centered services to improve the quality of health services. Health care workers are urged to encourage patients and their families to participate in the care process actively.

Patient centered care in primary health care teleconsultations: an exploratory study

With the current evolution of health digitalization driven by the COVID-19 pandemic, it is expected that teleconsultations - specifically, synchronous audio consultations (by telephone) or video-based (video calls) between health professionals (Doctors and Nurses) and patients - will be more used in Primary Health Care. The provision of health care through teleconsultations must be evaluated by the quality management of health organizations to ensure that the needs of patients are met. For this reason, this study was carried out under the objective of identifying indicators to create a culture of Patient-Centered Care (PCC) in teleconsultations in Primary Health Care. The methodology followed was based on the Delphi method. The research aimed to analyze the suitability of 48 indicators (organized in Donabedian's quality dimensions) to assess the implementation of PCC in Primary Health Care. Despite all indicators were viewed as very important, the disparity in responses was significant. Future research should extend this study by involving other groups of experts (like academics who study the subject and members of patient associations).

Measures of Nursing Environment Multidimensionality and Patient Centricity Using Importance-Performance Map Analysis

Background: The nursing environment has become a consideration for an organization in improving service quality, especially in the implementation of patient-centred care. The various dimensions make it necessary to know which sectors need to be prioritized. However, there is still limited research that is more specific in linking the dimensions to become more operational. Purpose: This study aimed to analyze the relationship between nursing environment dimensions and patient centricity through the Importance-Performance Map Analysis (IPMA).Methods: A quantitative survey with a cross-sectional approach was conducted in June 2022 to test the conceptual framework on the population obtained from non-managerial inpatient nurses who worked for above two years in a general hospital in East Java, Indonesia. The constructs were measured using a set of indicators in The Practice Environment Scale of the Nursing Work Index (PES-NWI) and Patient Centricity. During the data collection, a total sampling technique was performed, resulting in 89 respondents being acquired. The data were analyzed through partial least squared structural equation modelling (PLS-SEM).Results: At the construct level, the mean total effect and performance were 0.192 and 56.302, respectively. From the IPMA chart, it was found that the construct in the right lower quadrant with the largest total effect value but not having adequate performance was nursing manager ability (total effect: 0.294, performance: 34.563), making it a construct with the highest importance and requiring priority for improvement among all dimensions.Conclusion: The nursing environment dimensions have to get attention to achieve patient centricity in inpatient ward nurses, where nursing manager ability is the dimension that has the most vulnerable performance. Leadership development is needed for the head nurse of the inpatient unit to strengthen the ability to lead and change the culture in nurturing subordinates so that kinship between nursing professionals can be established.

The Relationship between Patient Centered Care Implementation and the Quality of Health Services at the Regional General Hospital Dr. RM Djoelham Binjai 2022

Hospitals are services that have an important role in people's lives in the health sector, Patient Centered Care (PCC) is related to seven patient safety standards that can improve health services in general hospitals, at the Dr. RM Djoelham Binjai has been accredited Plenary and has implemented PCC, but it has not been carried out optimally and has never been studied before regarding the relationship between PCC implementation and the quality of health services in the Inpatient Room of Dr. Hospital. RM Binjai, the purpose of the study was to determine whether the relationship between the implementation of patient centered care and the quality of health services at the Dr. RM Djoelham Binjai in 2022. This research uses this type of research using direct observation, using a cross sectional research approach, the study population was all patients who were hospitalized at the Regional General Hospital Dr. RM Djoelham Binjai in 2022 as many as 63 patients, the sample in the study was total sampling, the research technique used the chi square formula (kai squared). The results of this study show that there is a significant relationship between the implementation of Patient Centered Care and the Quality of Health Services at the Dr. Regional General Hospital. RM Djoelham Binjai in 2022, with p value = 0.002 (p&lt;0.05). The conclusion in this study from these results. There is a significant relationship between the implementation of Patient Centered Care with the Quality of Health Services at the Dr. Regional General Hospital. RM Djoelham Binjai, suggestions for health workers need to do training related to information and communication to patients and families