Implementation Of E-government System Research Articles

Technology Acceptance Factors for Implementing the E-Government Systems in Saudi Arabia

Governments are implementing E-Government systems to match the other services due to the rapid worldwide development. Therefore, public sectors interact with many individuals; utilizing this technology lowers costs, enhances services, boosts efficiency, and saves time. The Government of Saudi Arabia has had various obstacles in serving its populace. Poor service delivery and excessive Government operating costs resulted from this manual service delivery. As a result, the Government launched the E-Government systems, which provide services more quickly. As a result, the report covered Saudi Arabia’s efforts to adopt E-Government, its difficulties, and its objectives to advance the 2030 vision. This study examined the adoption of E-Government systems using the Unified Theory of Acceptance and Use of Technology (UTAUT) in Saudi Arabia. A sample size of 200 was estimated using the Convenience approach and received 58% of the response from employees and end-users of the E-Government systems. Data were analyzed using MS-Excel and SMART PLS for testing the hypothesis and applying the Partial Least Square approach. The results of the hypothesis testing reveal several meaningful relationships, including relative benefits, compatibility, security, management support, performance expectations, perceived Usefulness of E-Government, ease of use by reducing uncertainty to E-Government, and IT infrastructure by reducing language on E-Government adoption.

EVALUASI PROGRAM PENDIDIKAN DAN PELATIHAN MENGGUNAKAN APLIKASI BERBASIS ANDROID DI ARSIP NASIONAL REPUBLIK INDONESIA (ANRI)

EVALUATION OF EDUCATION AND TRAINING PROGRAMS USING ANDROID-BASED APPLICATIONS IN THE NATIONAL ARCHIVES OF THE REPUBLIC OF INDONESIAThis study is intended to find out of how to develop Evaluation Development Program for Archival Education and Training Based on Android System. This research was conducted on the Nation Archive of Republic Indonesia. The research method used in this research was R & D and the instrument of the study was a questionnaire distributed to participants in archival education and training. The results showed that in developing program following the 3-D model. The 3-D model consists of 3 stages: define, design and develop. In the first stage (defining), it was found that the evaluation carried out was still utilizing paper media. It did not support the implementation of e-Government systems. The second step (design) was started from making the design, and continued with validating the product to the team experts. The third step was development. This last stage was carried out by a small scale of trial which was participated with 47 participants. In the small-scale of trial phase was to detect the shortcomings of the product development and further development products would be fixed and be ready for large-scale trials. The large-scale of trial was attended by 95 participants. The analyzing result of the large scale trial had shown that the development product was valid and ready to be disseminated.

Factors affecting the application of e-government (An Applied Study on the Ministry of Education Khartoum, Sudan)

This study is descriptive, aims to clarify the factors affecting the application of e-government in the Ministry of Education, Khartoum State, Sudan as infrastructure readiness and suitability, and identify the most important obstacles to their application and propose some solutions to those constraints. The study concluded that there is progress in the field of electronic applications that serve the application of e-government in the ministry through the application of many programs. The study concluded that the IT staff in the ministry does not have enough experience to manage the e-government systems, and activating the internal network is one of the most important components of the application of e-government in the ministry. The study concluded that a large number of employees and administrators have no desire to implement e-government systems. The study recommended the need to unify a basic database covering all aspects of education, and the need to establish an electronic training model for workers in the application of e-government in the ministry and the development of a model to re-engineering procedures in the ministry in line with the e-government Runes.

Privacy, security, trust, risk and optimism bias in e-government use: The case of two Southern African Development Community countries

Background: Many Southern African Development Community (SADC) countries are adopting and implementing e-government systems to improve the efficiency and effectiveness of their service delivery systems, and Zimbabwe and Zambia are not an exception. However, scholars have noted that the acceptance and utilisation of e-government systems by citizens in Zimbabwe and Zambia is affected by many factors, among others, perceived privacy, perceived security, perceived trust, perceived risk and optimism bias. Objectives: The aim of this study was to investigate the effect of privacy, security, trust, optimism bias and perceived risk on citizens’ use behaviour of e-government systems in the SADC. Method: This study proposes an e-government utilisation model. A quantitative design was employed to collect data from a survey of 489 e-government users in Zambia and Zimbabwe to test the model fit using structural equation modelling. Results: Perceived lack of privacy, security, trust; perceived risk and optimism bias were all confirmed as salient factors affecting the utilisation of e-government systems by citizens in Zambia and Zimbabwe. The structural equation model results confirmed the model fit of the proposed e-government research model. All eight hypotheses for this study were confirmed. Conclusion: The findings of this study provide pointers to practitioners, decision-makers and policymakers on e-government matters on the need to seriously consider privacy, security, risk and trust issues of e-government systems to encourage the utilisation of such systems by citizens.

Does trust have an impact on system and operational effectiveness The implementation of e-government in Colombia

The purpose of this research is to investigate whether trust plays a relevant role in the alignment between system effectiveness and operational effectiveness after the implementation of e-government systems as these are becoming essential in integrating government operations with organisations in Colombia. The findings, after the application of structural equation modelling (SEM), suggest that there is a predictive relationship of trust with operational effectiveness, and with quality of the system, quality of the information, and quality of the service. Trust is built through the effectiveness of the operations that e-government systems bring to organisations, and trust has a relevant role in the effectiveness of the e-government systems. Quality of the information showed the most significant impact on operational effectiveness, but quality of the system and quality of the service had no impact on operational effectiveness; consequently, in order to build up effective operations, the government needs to improve these two factors.

Does Trust have an impact on system and operational effectiveness? The implementation of e-government in Colombia

The purpose of this research is to investigate whether trust plays a relevant role in the alignment between system effectiveness and operational effectiveness after the implementation of e-government systems as these are becoming essential in integrating government operations with organisations in Colombia. The findings, after the application of structural equation modelling (SEM), suggest that there is a predictive relationship of trust with operational effectiveness, and with quality of the system, quality of the information, and quality of the service. Trust is built through the effectiveness of the operations that e-government systems bring to organisations, and trust has a relevant role in the effectiveness of the e-government systems. Quality of the information showed the most significant impact on operational effectiveness, but quality of the system and quality of the service had no impact on operational effectiveness; consequently, in order to build up effective operations, the government needs to improve these two factors.

Framework for the Implementation of E-Government System Based on Cloud Computing for Malaysian Public Sector

The implementation of e-government system requires the use of new technologies, methods and effective approaches. However, the development and maintenance of e-government system also requires a large allocation, not only related to the cost of hardware and software but also increase system cost, training, infrastructure needs and expansion of e-government system. In addition, the governance aspects of the implementation of e-Government in adapting the use of new technologies is given less attention. At the same time, cloud computing technology offers comprehensive utilization of resources through the Internet. Preliminary analysis shows that the concept of cloud computing is important for each government to facilitate the work, increase productivity and lead to cost savings. Therefore, this research aims to analyze and identify the key factors that contribute to the successful implementation of e-government system based on cloud computing. Literature reviews of previous studies have been conducted to obtain theoretical data, and interview techniques were used to obtain empirical data and there were seven related officers involved. In order to validate the proposed framework, expert review analysis was used. The framework combines three main factors; environment, process and product. Attributes in environment factors consist of people, law, organization and infrastructure which comprised of three deployment model of cloud computing; Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). Meanwhile, each process factor plays an important role and it consists of four stages; Plan, Do, Check and Act (PDCA) cycle to ensure the implementation of the system is continuously and thus producing a quality system. This framework can indirectly serve as a guide to government agencies as an action plan for implementing the e-government system based on cloud computing.

E-Government Public Cloud Model (EGPCM)

The concept of implementing e-government systems is growing widely all around the world and becoming an interest to all governments. However, governments are still seeking for effective ways to implement e-government systems properly and successfully. As services of e-government increased and citizens’ demands expand, the e-government systems become more costly to satisfy the growing needs. The cloud computing is a technique that has been discussed lately as a solution to overcome some problems that an e-government implementation or expansion is going through. This paper is a proposal of a new model for e-government on basis of cloud computing. E-Government Public Cloud Model EGPCM, for e-government is related to public cloud computing.

Developing a roadmap for planning and implementation of interoperability capability in e-government

Purpose – The purpose of this paper is to propose a tool in the form of a roadmap for planning and implementation of interoperability capabilities. The issue of interoperability is gaining importance for offering services as “one-stop shop” due to rapid developments in the field of e-government in recent times. Several complexities are associated with this important dimension, and there is an urgent need for developing a tool to facilitate rollout of e-government projects with interoperability capabilities. The proposed roadmap can enable knowledge sharing among key stakeholders for building a common vision and contribute to planning and implementation of interoperability features of e-government. Design/methodology/approach – The paper is an exploratory study using the phenomenographic interpretive approach. The literature review identifies the facets and the issues that are crucial for facilitating interoperability. The status of interoperability in some of the developed countries is reviewed where e-government is in a relatively mature stage. Based on the review, this paper identifies an initial set of issues that can guide semi-structured interviews with policymakers, partners and the government agencies implementing e-government projects. The views of these key stakeholders are then analyzed and used for developing the roadmap for implementation of interoperability of e-government services. The findings are then mapped in India’s context for triangulation purpose. Findings – The paper provides insights into various planning and implementation issues that have to be addressed for building interoperability capability. A roadmap is proposed encompassing the essential legal, regulatory, organizational and technical aspects that are deemed essential for successful planning and implementation of interoperability capability. Research limitations/implications – The study has the limitation that the exploratory part of the study is based on inputs from key actors in the Indian context only. It needs to be validated by empirical studies in various contexts. Practical implications – The roadmap proposed will be useful for the policymakers, as it can guide them for planning and implementing e-government systems with interoperability capabilities. It can be used as a knowledge-sharing tool for spreading awareness of steps required for designing and implementing interoperability capabilities. Originality/value – The paper contributes by providing a tool in the form of a roadmap that can be used by the policymakers and implementers to take a holistic view of requirements for development of interoperability capabilities. The paper can form the basis for future research in specific issues of interoperability.

E-Government, Open Data, and Security: Overcoming Information Security Issues with Open Data

The focus of this article is to provide a proposed solution on how to deal with information security problems faced by nations seeking to implement e-government systems with open government data. Understanding what threats are posed to information security in e-governments, and how to properly assess and deal with them is necessary for having a functional system based around open government data. Through the implementation of new policies, legal structuring, and the development of new technologies to aid use, it is impossible to overcome these challenges.

Coordination and Cooperation in E‐Government: An Indonesian Local E‐Government Case

AbstractThe implementation of e‐government systems often involves many different agencies and actors. Their different characteristics and the need to work together make the relationships between them complex. Coordination and cooperation have become important issues in harmonizing the many actors that support the implementation of e‐government systems. This study examines how coordination and cooperation shape the implementation process of local e‐government systems that may be acquired or developed internally. A case study of local egovernment systems implementation in Indonesia is presented and analyzed from the perspectives of coordination and cooperation between internal and external actors and agencies. Our findings suggest that dynamic coordination and cooperation have influenced the success of e‐government systems implementation at local government (regency) level in Bali, Indonesia. The regency practiced coordination and cooperation, both vertically and horizontally, with central government agencies, other regencies, private companies, and with internal institutions. The ability of the regency to gain from these practices offers insights into e‐government implementation for other local governments.

Determinants of user adoption of e-government services: the case of Greek Local Government

The aim of this paper is to develop and validate an e-government adoption model for predicting and explaining citizens’ adoption behaviour, regarding the use of government to citizen (G2C) e-services and to identify the salient factors related to citizens’ low adoption of e-services. The paper adopts a quantitative perspective and derives a conceptual research model that encompasses various dimensions of e-government that relate to citizen adoption behaviour within the framework of theory of planned behaviour (TPB). Both the model and the instrument used have been validated using structural equation modelling (SEM). The findings identify the major constructs, such as attitude, perceived behavioural control and subjective norms. Also, additional factors related to trust, social influence and IT penetration. The findings presented in this study provide useful insights for researchers and policy makers when designing and implementing e-government systems, enabling them to plan and design services more effectively.

Negotiating e-politics: Initiating e-government in a municipal council in Kenya

Most e-government literature examines outcomes and potential benefits. Yet it is also important to explore the actual process of developing and implementing e-government systems in specific institutional and political environments. In this paper, we analyze the process of developing a website with the Municipal Council of Ruiru in Kenya, a country undergoing democratization and devolution of power. How to support a process that would enable the website to catalyze and support reforms in local government emerged as an important question in this context. We found strategically linking universities and local technology firms to government and fostering their interactions within e-government implementation a helpful approach. Conducting focus group discussions in the course of a participatory design process and discussing each stage of website development with key actors in the government helped bring citizen voices into the process and the final website content. Overall, for the website project to actually help improve government we found it is critical to go beyond participatory design towards a strategic, flexible and longer-term process of engagement in e-politics, the political negotiations over the use and control of the technology by the government.

Negotiating e-politics

Most e-government literature examines outcomes and potential benefits. Yet it is also important to explore the actual process of developing and implementing e-government systems in specific institu...

Assessing citizen adoption of e-Government initiatives in Gambia: A validation of the technology acceptance model in information systems success

Abstract The technology acceptance model (TAM) has been used extensively to explain and predict users' acceptance of corporate information technology (IT). With the advancement in IT and the expanding popularity of internet applications in Gambia, e-Government has been a priority factor in rendering government services and in making information more accessible to citizens. This study shows how the TAM and e-Government initiatives would positively impact the Gambian government, despite the cultural differences within the country. This study developed a successful model of the Gambian e-Government system to assist Gambians with more efficient and cost-effective government operations. The study results reveal that the core constructs of the TAM have strong influences on user-intention towards e-Government products. This implies that the Gambian government can potentially utilize this study's TAM findings in other contextual settings to design and promote further implementation of e-Government systems.

Developing fundamental capabilities for successful e-government implementation

Several researchers address the failure of e-government (EG) in developing countries. Researchers studying the failure of information and communication technology (ICT) and EG systems reveal that the initiative, strategy, and adoption criteria of ICT in developing countries do not follow the same track as in developed countries. The failure to manage ICT and adopt EG systems arises from two points – the government itself and the citizens. The objective of this study is to identify the determinants and critical factors that contribute to government development of fundamental capabilities to adopt and manage ICT and successfully implement EG systems. This research study, applying qualitative methodology in a developing country, identifies the fundamental capabilities required to implement EG in developing countries, and the critical factors required to develop the capabilities necessary to adopt ICT and implement EG.

Making e-government attractive

E-government has now become a reality for the vast majority of developed countries and, as confirmed by recent EU studies, is also beginning to take root among the developing nations. The challenge that the majority of governments now must take up is not only to introduce a system of e-administration (the traditionally accepted definition of e-government), but also to work towards a system that will hail an era of e-governance or good government. For this to occur, public administrations must make a greater effort to implement e-government systems that allow fluid communication with the general public, thereby achieving a greater degree of participation; the key to success for e-government. This article looks at some of the major government portals to services for citizens in countries across five continents from the point of view of creativity. The analysis of how governments are using creativity to attract public attention to their sites is then compared to recent EU results on participation and depth of services.

The Key Organisational Issues Affecting E-Government Adoption in Saudi Arabia

The e-government paradigm refers to utilizing the potential of Information and Communication Technology (ICT) in the whole government body to meet citizens’ expectations via multiple channels. It is, therefore, a radical change within the public sector and in the relationship between a government and its stakeholders. In the light of that, the Kingdom of Saudi Arabia has a keen interest in this issue and thus it has developed a national project to implement e-government systems. However, many technological, managerial, and organizational issues must be considered and treated carefully before and after going online. Based on an empirical study, this article highlights the key organizational issues that affect e-government adoption in the Kingdom of Saudi Arabia at both national and agency levels.

Why do we trust new technology? A study of initial trust formation with organizational information systems

Recent trust research in the information systems (IS) field has described trust as a primary predictor of technology usage and a fundamental construct for understanding user perceptions of technology. Initial trust formation is particularly relevant in an IS context, as users must overcome perceptions of risk and uncertainty before using a novel technology. With initial trust in a more complex, organizational information system, there are a number of external determinants, trusting bases, that may explain trust formation and provide organizations with the needed levers to form or change individuals’ initial trust in technology. In this study, a research model of initial trust formation is developed and includes trusting bases, trusting beliefs, trusting attitude and subjective norm, and trusting intentions. Eight trusting base factors are assessed including personality, cognitive, calculative, and both technology and organizational factors of the institutional base. The model is empirically tested with 443 subjects in the context of initial trust in a national identity system (NID). The proposed model was supported and the results indicate that subjective norm and the cognitive–reputation, calculative, and organizational situational normality base factors significantly influence initial trusting beliefs and other downstream trust constructs. Factors from some of the more commonly investigated bases, personality and technology institutional, did not significantly affect trusting beliefs. The findings have strategic implications for agencies implementing e-government systems and organizational information systems in general.

User engagement in e-government systems implementation: A comparative case study of two Singaporean e-government initiatives

Noting that user engagement is a key issue in e-government systems implementation and that the actual form and strategies of user engagement, especially within the context of e-government, is poorly defined, this paper intends to contribute to the research and practice of e-government systems implementation by conducting a comparative case study of two e-government systems implementation within a single government agency in Singapore. The comparative analysis of these two e-government systems implementation was accomplished through using stakeholder theory as a sense-making theoretical lens. This generated four findings pertaining to the form and strategies of user engagement in e-government systems implementation.