Implementation Of E-government Initiatives Research Articles

Data Interoperability Model in Integrated Public Service Applications Based on Government Service Bus (Case Study: Tangerang Regency Communication and Information Office)

The Tangerang Regency Government, as part of its digital transformation efforts, has been working to enhance public services through the development and implementation of e-Government initiatives. This research aims to conduct an in-depth analysis of data interoperability service modeling in e-Government applications based on Web Services using the Government Service Bus (GSB). The study will address the advantages and challenges associated with using the Government Service Bus, and provide practical recommendations for implementing the Government Service Bus as an effective application integration solution. COBIT 2019 is used as an assessment tool for the current condition. The research results reveal that a total of 138 applications have been identified, with 74 of them being public service applications. While 80% of the public service sector has been incorporated into integrated public service applications, their utilization remains limited. The current capability level of APO11 is at level 1, with an expected level of 2. Similarly, APO14 is at level 1, expected to reach level 2, and MEA01 is at level 0, with an expected level of 2. The author has proposed a data interoperability model that can be implemented within the Tangerang Regency Communication and Information Office, utilizing GSB as the middleware for interoperability processes, particularly for public service applications. Based on the proposed data interoperability model, the author also concludes that with its implementation, the Communication and Information Office will be able to address a significant portion of the technical recommendations derived from the gap analysis, although not necessarily all of them.

Critical Factor Influencing Electronic Government Capacity Building in Sragen Municipality Government Public Service Delivery

This study identifies critical factors in the capacity building of electronic government (e-government) in Sragen municipality, Indonesia. Sragen is a small city renowned as a pioneer in the implementation of e-government initiatives among other local governments. by conducted in-depth interview as well as observation thus the data was categorized and interpreted for fur-ther being discussed for the result. Results of the study showed that using an institutional ap-proach in e-government capacity building Sragen municipality succeeded in improving the quality and value of the relationship between government institutions and citizens; identified institutional factors that are crucial for successful e-government capacity building that include policies, organizational structure, and participatory public management.

Knowledge retention strategies in public sector organizations

This article discusses knowledge retention strategies in public sector organizations in sub-Saharan Africa. Based on a survey of empirical and theoretical literature the article addresses the following research questions: What organizational learning activities take place in public sector organizations? What strategies are public sector organizations using to capture and retain knowledge? What ICT infrastructure is available in public sector organizations for knowledge capturing and sharing? What challenges face public sector organizations in sub-Saharan Africa in capturing and retaining knowledge? What is the current status of knowledge retention in the public sector in sub-Saharan Africa? The results reveal that public sector organizations are using various strategies such as codification, personalization, training, education, workshops, seminars, storytelling, mentoring and apprenticeship to capture and retain knowledge. The ICT infrastructure available for capturing and retaining knowledge in the public sector includes institutional repositories, emails, global networks databases, portals, accounting and financial systems, human resource systems, knowledge route-maps knowledge networks and discussions forums. The challenges for managing knowledge assets in public sector organizations include limited understanding of KM benefits; shortage of skill; lack of incentives or rewards to share knowledge; lack of appropriate technology; limited commitment from senior management, lack of appropriate models to learn from and brain drain. The implementation of e-government initiatives across the continent was starting to institutionalize and promote knowledge management strategies in public sector organizations. The results from this article provide a foundation for knowledge management policy formulation to enhance efficiency and service delivery in public agencies.

Effective governance in e-government

E-government development is one of the most discussed areas among practitioners and academics involved with the development of public administration today. Many countries have set ambitious plans for the planning and implementation of e-government initiatives. However currently, many countries are confronted with very slow progress. This paper attempts to study, understand and identify some of the factors critical to successful e-government implementation. The factors addressed in this paper are business models, critical success factors and stakeholders collaboration. In considering e-government initiatives, business models address how businesses are run and how revenue is generated. However business models are described as a coordinated plan to design strategy along the three vectors: customer interaction, asset configuration, and knowledge leverage. The critical success factors for the successful implementation of e-government are classified into organisational readiness and governing policies and practices. The management of stakeholders is crucial for the successful implementation of e-government. The main stakeholders usually are the government, public, private sector and the suppliers of software and hardware.

Business Process Change in E-Government Projects

This research investigates one of the first e-Government services launched as part of Ireland’s Information Society program, the Irish Land Registry’s implementation of their award winning Electronic Access (EAS) project. In-depth enquiries into how public sector organizations manage IT-enabled transformations have remained relatively limited and this case contributes to this emerging body of literature. The analysis highlights that the implementation of e-Government initiatives beyond basic service levels necessitates business process change in order to reap rewards. This study fulfils an identified need for research in Business Process Change (BPC) in the implementation of e-government initiatives. In this way the research attempts to add to, and complement, the existing pool of studies exploring e-Government induced change. The conclusions from the research stress the importance of planning for process change and the support of top management in the achievement of the efficiency gains and improved customer experience that are outcomes of e-Government.

Critical issues pertaining to the planning and implementation of E-Government initiatives

E-Government initiatives of varying scope and complexity have been implemented at the municipal and other levels of government throughout the world. These projects have been chronicled in both academic and practitioner journals and the proceedings of various E-Government conferences. As a consequence of this growing body of data, it is now possible to look across the experiences of numerous governments to understand if there are common issues that may impact the probability of success of E-Government programs. This paper examines the literature to search for critical planning and implementation issues that have had significant effects upon the success of E-Government initiatives. A conceptual framework is proposed which contributes to the theoretical understanding of E-Government initiative planning and implementation, and may inform practitioner success with new E-Government initiatives.

A Multiagent Service-oriented Modeling of E-Government Initiatives

The recent technological developments have led to the emergence of a wide range of operational scenarios and significantly affected the formulation and implementation of e-government initiatives. While the failure of many e-government initiatives is attributed to many factors (organizational, institutional, technological and structural), the lack of consistent e-government modeling frameworks and universal architectures threatens the capacity of such initiatives to meet their objectives. Because of the complexities experienced in addressing e-government implementation issues, the use of multiple techniques can improve the likelihood of developing and implementing successful e-government initiatives. This article builds on previous work to advocate a “coupled” multiagent service oriented model for the implementation of the e-government initiative in Sudan. The use of service oriented measures and concepts of agency are considered to be necessary for improving overall consistency, integration, promptness and information sharing. Despite its potential benefits, the capacity of the proposed “coupled model” is contingent, among others, upon technological maturity and institutional flexibility.