Impact Of Emotional Exhaustion Research Articles

How does temporal leadership affect unethical pro-organizational behavior? The roles of emotional exhaustion and job complexity

PurposeUnethical pro-organizational behavior (UPB) harms organizations’ long-term development; hence, all sectors of society view it as highly concerning. Optimizing leadership and curbing this behavior is a key managerial challenge. This study takes the relationship between temporal leadership and UPB as its object and examines the direct and indirect paths of temporal leadership’s influence on UPB based on the conservation of resources theory. It further dissects the mediating mechanism of emotional exhaustion and the regulating mechanism of job complexity and constructs the mechanism through which temporal leadership affects UPB.Design/methodology/approachData gathered from a sample of 380 employees in 24 provinces and cities were employed for empirical testing using validated factor analysis, hierarchical regression analysis, and a bootstrap method.FindingsThe results show that temporal leadership inhibits UPB, while emotional exhaustion partially mediates the relationship between temporal leadership and UPB. That is, temporal leadership inhibits pro-organizational unethical behavior by alleviating emotional exhaustion. In addition, job complexity negatively moderates the relationship between emotional exhaustion and UPB and positively moderates the mediating role of emotional exhaustion between temporal leadership and UPB.Research limitations/implicationsFirst, although the data used in the study were collected at two different times, they were obtained through self-assessment; therefore, the subjective component and the potential problem of common method bias is evident. Second, the study’s sample size and types of respondents are limited.Practical implications1. This study found that temporal leadership can inhibit UPB by reducing employee emotional exhaustion. Therefore, organizations should place greater emphasis on the time factor. 2. In terms of emotional factors, organizations should actively focus on the impact of emotional exhaustion on employees' UPBs. 3. In management practice, managers should adjust their leadership modeling behaviors according to the different degrees of job complexity to replace UPBs with conscious and rational behaviors.Social implicationsThe study reveals how temporal leadership affects UPB and provides a theoretical basis for organizations to mitigate employees' UPB by optimizing their leadership style.Originality/valueCurrent research on temporal leadership primarily focuses on the positive predictive effects on individual behaviors and attitudes (Zhang and Ling, 2016), but neglects its effects on negative behaviors. This study’s results complement research on the relationship between temporal leadership and employees' negative behaviors and responds to the call by Zhang and Ling (2015) to conduct research related to temporal leadership in China. On the other hand, current research on employees’ UPB largely focuses on its causative factors, while less research has been conducted on the disincentives for UPB, which to some extent limits systematic and sound research on UPB.

ÖRGÜTSEL DEDİKODU, DUYGUSAL TÜKENME VE İŞBİRLİĞİ ARASINDAKİ İLİŞKİLERİN İNCELENMESİ: TURİZM AKADEMİSYENLERİ ÖRNEĞİ

This research aims to bring a different point of view to research on organizational gossip. Another aim is to show organizational work gossip's positive and negative effects on organizational emotions and behavior. This study examined the effects of negative and positive work gossip on emotional exhaustion and collaboration. The impact of emotional exhaustion on collaboration was also examined. The research universe consists of academicians working in tourism departments at universities in Turkey. Within the scope of the research, a questionnaire form was prepared on an online platform and applied between 16 January-30 March 2023. The questionnaire was sent to the academicians via e-mail, and 489 academicians participated. According to the analysis results, negative work gossip has a positive and significant effect on emotional exhaustion. Positive work gossip does not significantly affect emotional exhaustion. Negative work gossip has a negative and significant effect on collaboration. In contrast, positive work gossip has a positive and significant effect on collaboration. Emotional exhaustion has a negative and significant effect on collaboration.

Burned out on the road: Burnout’s impact on job satisfaction among road warriors

This study examines relationships between the dimensions of burnout and aspects of job satisfaction among road warrior salespeople. Considering the heavy costs associated with replacing these high value salespeople, greater understanding of burnout and job satisfaction among road warrior salespeople is important for both researchers and practitioners alike. The study first examines travel and hotel nights to refine the road warrior definition for salespeople. Next, the study investigates relationships between the burnout dimensions (personal accomplishment, depersonalization, and emotional exhaustion) and four job satisfaction dimensions (policy, pay, supervision, and customer). Findings indicate that emotional exhaustion directly affects satisfaction with policy, thus highlighting the importance and impact of emotional exhaustion on the initial dimension of the job satisfaction model. Then, indirect relationships between burnout dimensions (personal accomplishment and depersonalization) and job satisfaction are examined. Fourth, the study further examines the importance of satisfaction with policy in relation to three of the job satisfaction dimensions (pay, supervision, and customers).

Impact of Emotional Exhaustion and Self-efficacy on the Psychological Well-Being of Child Care Workers in the Philippines

Impact of Emotional Exhaustion and Self-efficacy on the Psychological Well-Being of Child Care Workers in the Philippines

Work-Family Enrichment: Does It Help Manage Emotional Exhaustion During The COVID-19 Pandemic?

Research Aims: This study aims to analyse the role of work-family enrichment on emotional labour and the impact of emotional exhaustion during the COVID-19 pandemic. Design/methodology/approach: The type of data collected is primary data that uses an online questionnaire. The sampling method is a purposive sampling technique. The PLS-SEAM is used to analyse the collected data. Research Findings: Work-family enrichment and family-work enrichment had a positive and significant effect on emotional labour (surface acting and deep acting) and on emotional exhaustion. Theoretical Contribution/Originality: The results of this study show the importance of the role of work and family enrichment to employees during this pandemic. That is, work and family support can give positive energy to manage their unstable emotions and reduce or even prevent some people from emotional exhaustion. Managerial Implication in the South East Asian Context: Organisations should concern with friendly-family policies that can fulfil work-family enrichment of employees. Employees will be more loyal to work and be more vigorous and thrive in the workplace, so it can reduce turnover. Research limitation & Implications: This study has not classified the workforce based on the WFH policy. The respondents could not differentiate between those who were WFH and those who were not. There seems to be a possibility that this can also affect work-family enrichment and emotional exhaustion. Keywords: well-being, work-family enrichment, emotional labour, emotional exhaustion

‘Violating my home boundaries makes me dislike my job’: a multiple mediation model

The purpose of this study is to understand negative outcomes of boundary violation events or interruptions at home in which the work life crosses the home boundaries. In the line of boundary theory and affective events theory, the aim of this study is to analyze the effect of daily events of boundary violations at home on work interference with family (WIF). Moreover, incorporating the ego depletion theory, we study the impact of WIF on an individual’s emotional state (i.e., emotional exhaustion), and the impact of emotional exhaustion on job satisfaction. The data were collected through questionnaires (daily diary method for boundary violations and at one point in time for other variables) from the manufacturing (textile) sector of Pakistan. The results indicate a direct negative effect of average boundary violations at home on job satisfaction and an indirect negative impact through the sequential mediation of WIF and emotional exhaustion. Theoretical and managerial implications are also discussed.

Does the type of sales position matter? A multi-group analysis of inside vs outside sales

Purpose This study aims to investigate the differences between inside and outside business-to-business salespeople. Although prior research has highlighted a need to compare these two distinct sales positions, limited research examines the two. Specifically, this study investigates differences between inside and outside salespeople for the following constructs: positivity, intrinsic and extrinsic motivation, emotional exhaustion, job satisfaction and turnover intentions. Design/methodology/approach A Qualtrics panel of 210 business-to-business salespeople from a variety of US industries was used, with 43.8% classifying themselves as inside. Multi-group analysis using partial least squares structural equations modeling (PLS-SEM) was conducted where job type serves as the moderator for the entire model. Findings Results indicated four of six significant differences based on position. Specifically, positivity had a significant impact on emotional exhaustion for outside salespeople only. For extrinsic motivation, inside salespeople exhibited a stronger impact on emotional exhaustion. Furthermore, the impact of emotional exhaustion on turnover intentions was stronger for outside salespeople. The impact of job satisfaction on turnover intentions was stronger for inside salespeople. These results are supported by social exchange theory and distraction conflict theory. Practical implications This research highlights that sales managers and organizations need to consider different policies based on position type to increase job satisfaction and reduce turnover intentions. Practical guidelines for effectively managing the two positions are provided. Originality/value The value of this paper is that it indicates that there are indeed significant differences between these two types of sales positions, and thus, future research should not combine them into a single sample.

Modelling of emotional exhaustion role on workplace ostracism: A cross-sectional study on Sepah Bank branches in northern provinces of Iran

Background and aims: Workplace ostracism is the degree to which a person feels ignored by others in the workplace. This study aimed to evaluate the role of emotional exhaustion on workplace ostracism in Sepah Bank branches in Northern provinces of Iran. Methods: The present cross-sectional study was conducted as a field survey. The statistical population included 1472 employees of Sepah Bank branches in Northern provinces of Iran. According to the Cochran’s sample size formula, 306 individuals were identified as the research sample. The research tool was a 49-item researcher-made questionnaire, the validity of which was confirmed after reviewing the experts’ opinions. The reliability of the questionnaire was 0.82 for emotional exhaustion and 0.85 for workplace ostracism. In this study, the structural equation method was used. Data analysis was performed using SPSS and LISREL. Results: The results of the study showed that the mean of emotional exhaustion and workplace ostracism was 2.31 and 2.57, indicating an undesirable status of these variables. In addition, emotional exhaustion had a significant effect on the workplace ostracism (P=0.001; effect=0.22; t=3.25). Conclusion: Given the serious impact of emotional exhaustion on workplace ostracism, Sepah Bank should plan programs to reduce emotional exhaustion.

The Moderating Effect of Moral Identity on the Relationship between Emotional Exhaustion and Budget Slack

Emotional exhaustion, as a kind of exhausted negative psychological state, have an impact on individual work behavior, job performance, turnover rate, job satisfaction and so on. In the practice, the negative impact of budget slack on budget management cannot be ignored. The existence of budget slack makes the budget fail to achieve its proper function, which violates the planning function of the budget. The budget slack conceals the real resource demand, profitability and financial situation of the enterprise, which makes it impossible for the owner to make an accurate judgment and decision. However, the impact of emotional exhaustion on budget slack is unknown. This paper introduces the psychological state of emotional exhaustion into budget research and explores the causes of budget slack from internal psychology. Our results imply that when subordinates are emotionally exhausted, they tend to give up their insistence on honesty and prefer a relaxed budget. In addition, the moral identity negatively moderates the relationship between emotional exhaustion and budget slack of subordinate.

The Impact of Emotional Exhaustion on Psychological Factors in Workers with Secondary Traumatic Experiences: A Multi-Group Path Analysis.

Objective The objective of the present study was to explore causal pathways to understand how second traumatic experiences could affect the development of emotional exhaustion and psychiatric problems. Methods A total of 582 workers who had jobs vulnerable to secondary traumatic experiences were enrolled for this study. Emotional exhaustion, secondary trauma, resilience, perceived stress, depression, anxiety, and sleep problems were evaluated. A model with pathways from secondary traumatic experience score to depression and anxiety was proposed. The participants were divided into three groups according to the resilience: the low, middle and high resilience group. Results Resilience was a meaningful moderator between secondary traumatic experiences and psychiatric problems. In the path model, the secondary trauma and perceived stress directly and indirectly predicted perceived stress, emotional exhaustion, depression, anxiety, and sleep problems in all three groups. Direct effects of perceived stress on depression and anxiety were the largest in the low resilience group. However, direct effects of secondary trauma on perceived stress and emotional exhaustion were the largest in the high resilience group. Conclusion Understanding the needs of focusing for distinct psychological factors offers a valuable direction for the development of intervention programs to prevent emotional exhaustion among workers with secondary traumatic experiences.

Overcoming emotional exhaustion in a sales setting

ABSTRACT The purpose of this paper is to investigate how sales organizations can become sustainable by reducing or mitigating emotional exhaustion in their sales employees. Specifically, this paper examines how organizational support, sales creativity, grit and emotional engagement impact emotional exhaustion. A sample of 361 business-to-business sales employees across a variety of organizations and industries were included in the study. Results indicated that perceived organizational support and emotional engagement negatively influenced emotional exhaustion. Although grit and sales creativity did not directly impact emotional exhaustion, both positively impacted emotional engagement. For sales organizations, these findings have important applications. First, employers need to hire employees that exhibit high levels of grit and sales creativity. Second, organizations need to provide a supportive and creative environment in order to minimize the impact of emotional exhaustion for their sales employees.

Effects of quality of work-life on emotional exhaustion: A study among nurses in Malaysia

This research aimed to check the curtailment of the emotional exhaustion among the staff nurses in Malaysia using the quality of work-life scale (QWL) at the workplace provided by the health care organizations. This research used self-reported adopted scales and collected data from 432 respondents analyzed with partial least square structural equation modeling (PLS-SEM). The results revealed that the social integration at work, social relevance of work, and work and total life span had significantly reduced the impact of emotional exhaustion among the nurses in Malaysia. The effects of the constitution at the work organization, the opportunity for growth and security, and work and life span can insignificantly affect the curtailment of emotional exhaustion. The results of the PLS-SEM importance-performance map analysis revealed that the most important four dimensions of QWL that influence the curtailment of emotional exhaustion were safe and healthy working conditions, social integration in the work organization, the social relevance of work, and constitution at the work organization. The managers of the health care industry must provide the necessary QWL attributes to address emotional exhaustion among nursing staff. By addressing the emotional exhaustion issue among the nursing staff, their work responsibilities and work performance can be enhanced.

Burnout and absence among hospital nurses: an empirical study of the role of context in Argentina

This study explores the role of absence and contextual factors on burnout, including shiftwork rotation, stressful work units, and understaffing. The efficacy of absence as a coping mechanism is examined in the most and least stressful work units under conditions of shiftwork rotation and understaffing, respectively. The sample consists of 304 hospital nurses in Argentina. Results reveal that absence mitigates the impact of emotional exhaustion on diminished personal accomplishment among fixed shift nurses who work in the least stressful units. Absence buffers the impact of emotional exhaustion on diminished personal accomplishment in understaffed units. Its role changes when it comes to buffering the impact of emotional exhaustion on depersonalisation across levels of understaffing. We argue that absence plays an attenuating role only when specific contextual factors cohere. Nurses who are aware of this contextual confluence manage their mental health better. These findings have practical implications for healthcare management.

Emotional Exhaustion and Its Correlation with Job Performance and Job Satisfaction in the Kingdom of Saudi Arabia

The aim of this study is to find the impact of emotional exhaustion amongst employees working in the Kingdom of Saudi Arabia. Furthermore, the study also aims to access the relationship between emotional exhaustion & job performance and emotional exhaustion & job satisfaction. To achieve these aims, the four factors of emotional exhaustion are identified and their relationship with job performance and job satisfaction examined. In order to explicate these aims the researchers first discuss the concept of emotional exhaustion and identify four factors of emotional exhaustion. And then the relationship between job performance and job satisfaction is reviewed, with the four factors of emotional exhaustion. Considering the findings, the researchers conclude that the impact of emotional exhaustion is low in employees working in the Kingdom of Saudi Arabia and also, that emotional exhaustion is inversely related to both job performance and job satisfaction. The current research points out, that the relationship of job performance and job satisfaction with emotional exhaustion is strong in the Kingdom of Saudi Arabia. The research paper is based on quantitative analysis and it explores how lesser emotional exhaustion can improve the performance and job satisfaction of an employee working in the Kingdom of Saudi Arabia. This study also provided concrete insights about employees’ views on emotional exhaustion, job performance and job satisfaction. DOI: 10.5901/mjss.2015.v6n3s1p51

Emotional Exhaustion and its Consequences among Nurses in India and China

We explore the impact of emotional exhaustion on job performance, job satisfaction, and depression in two collectivist societies. Specifically, we investigate the role of organizational commitment ...

Emotional exhaustion and organizational deviance: Can the right job and a leader's style make a difference?

Emotional exhaustion and organizational deviance are getting increased attention because of their negative impact on business in terms of lost productivity, decreased job satisfaction, lower organizational commitment, and decreased performance. In this study, we investigated the combined effect of leadership style and person–job fit on emotional exhaustion using a sample of employees that provide healthcare and social benefits to a large metropolitan county. We also explored how the impact of emotional exhaustion on organizational deviance behaviors is mediated by employee's job satisfaction and organizational commitment. Results indicate that both emotional exhaustion and job attitudes mediate the effects of participative leadership and person–job fit on organizational deviance. Managerial implications are also provided.