Idea Of Services Research Articles

Building more entrepreneurial organizations through external innovation contests

AbstractFirms are increasingly adopting innovation contests to obtain ideas for new products and services from external parties, but many firms may not be sufficiently entrepreneurial to benefit from those ideas. Using an inductive longitudinal case study of three financial service firms, we explore the value of external innovation contests for less entrepreneurial and stagnant firms. Our findings indicate that stagnant firms indeed struggle to benefit from ideas generated through external innovation contests. However, we also show that firms undergo a structural change process toward higher entrepreneurial orientation through such contests. In particular, they become aware of an organizational readiness gap and act on it by (i) developing entrepreneurial skills, (ii) collaborating with external partners, and (iii) adapting organizational design and governance. Based on our findings, we propose an original framework for a corporate entrepreneurial learning process triggered by the innovation contest experience.

Being a good neighbour – about supporting older people in the context of neighbourhood services

The aim of the article is to present the idea of neighbourhood services, which were introduced into the catalog of benefits of the social assistance system under the amendment to the Social Assistance Act at the end of July 2023. Their implementation is possible from November 1, 2023. Neighbourhood services should be understood as support provided to lonely people who, due to age, illness, or other reasons, require the help of other people and for whom their immediate family is unable to provide this support. The services may include assistance in meeting basic living needs, hygiene and nursing care that does not require specialized knowledge and competences and ensuring contacts with other people. Support is provided by people living in the neighbourhood of the person in need. The work of caregivers-neighbours is rewarded in cash by the commune, whose council specifies in a resolution the detailed conditions for granting these services, their size and scope, and the method of settling their performance. The article presents the idea of neighbourhood support in theory and practice, as well as legal provisions regarding neighbourhood services in accordance with the Social Assistance Act. The last part of the text is devoted to good practices in the field of services and neighbourhood care in Poland and USA.

Designing File Storage and Sharing System

Background: Files stored on a network are anticipated to be exchanged securely and efficiently. An internet-based file management platform that enables users to securely create, save, organize, collaborate, and share files. Sharing is a recently developed service idea that is frequently sought after by researchers and students. The suggested work offers many forms of data files, including documents and multimedia files. File storage has been a widely used storage method for many years. Materials and Methods: The proposed method used to build the website is Visual Studio 2015 with SQL server Database to provide file storage with different data type storage and it provides a service as an IT repository file storage system to help student and teachers to communicate with each other in academic way for publishing files in easy and in a flexible manner. Results: The proposed system results showed that the website can provide file upload with supported files are ".doc", ".docx", ".pptx", ".pdf", ".zip", ".rar", ".mp4", ".flv", ".avi", ".PDF", ".DOCX" and ".DOC". Results showed that the system uploaded file size 5M, 10 and 25 M smoothly. Conclusion: The work provides a flexible way to store and sharing files for different fields and we use it for education purposes. The results showed that the proposed system is very flexible in the process of uploading various files at a very high speed, due to the ease of uploading files to the server and accessing them by various students in the college.

Neither private property nor public service: Critical reflections on the conceptual framework of public service media

Public service media (PSM) have long been seen as the necessary counterweight to the failures of a market model. Given the rise of private corporate power over communications systems, PSM have long been claimed to the be the ‘heart of a heartless world’ – spaces dominated not by the relentless logic of capital but by broader ambitions that involve citizen participation, social improvement and knowledge acquisition. This article offers a different interpretation. It argues that at their very best, PSM have improved an otherwise anaemic commercial landscape; at their worst, they are simply an accessory to state actors and contaminated media markets that reproduce elite power. Media practices and institutions based on the public service idea all too often lack the accountability and indeed the fundamental democratic oversight of the publics in whose name they operate. This article seeks first to contrast the values and structures of public service media with those of wholly commercial models and illustrates some of the ‘defensive’ arguments and initiatives that have been developed in response to threats to PSM. The article then explores a series of arguments that problematise what is often a reflexive defence of PSM. It considers whether being non-commercial necessarily positions an institution as pro-public and focuses on the role of the state in the creation of PSM institutions. It argues that the gap between normative accounts of public service and their institutional structures is not an accident or an aberration but reflects the structural imbalances of power built into PSM. Finally, the article analyses the different ways in which ‘the public’ has been conceptualised and deployed in the operational models of PSM, often as the ‘masses’ or as individuals in need of enlightenment or as sovereign consumers, but rarely as active agents of social change.

Developing potential of female employees: The mediating role of engagement and citizenship behavior in servant leadership

Leadership is one of the important factors that ensured organizational achievement. Servant leadership offers a unique point of view on leadership which developed around the idea of service to subordinates. The implementation of servant leadership can lead to various positive outcomes, including increased engagement, organizational citizenship behavior, and improved performance. However, engagement and organizational citizenship behavior can serve as mediators to enhance organizational performance even further. The present study aimed to explore a prediction model of servant leadership using mediating variables such as employee engagement and organizational citizenship behavior, with employee performance as the outcome. The sampling method used was purposive sampling. This study used a structural equation model analysis approach to determine the predicted model of servant leadership. The research showed that the role of mediating variables indicated that employee engagement and organizational citizenship behavior had a positive effect in mediating the relationship between servant leadership and employee performance. The study indicated that applying servant leadership, with employee engagement, and organizational citizenship behavior as mediating variables would have an impact on better results of employee performance.

Research on Hospital Archive Management from the Perspective of Public Administration

This paper explores the transformation of hospital archive management from a public administration perspective, emphasizing the shift towards an open model and public administration paradigm. By analyzing the concepts of publicness, service-orientedness, and collaborative governance, it proposes new management ideas of public responsibility, comprehensive development, and fair service. It also introduces practical paradigms such as document integration, resource management, and public participation, as well as implementation paths for enhancing awareness, institutional construction, cultural creation, and mechanism improvement. The aim is to promote the modernization of hospital archive management through the combination of theory and practice, efficiently serving society and public health.

Catching but a glimpse?—Navigating crowdsourced solution spaces with transformer‐based language models

Current approaches for identifying valuable content among the multitude of solutions in crowdsourcing contests are resource‐intensive and constrained by human processing capacity. As idea convergence processes usually focus on filtering out single ideas, the potential of solution‐related knowledge among the heterogeneous ideas is not exploited in a sustainable manner. Transformer‐based language models can process large sets of idea descriptions into digestible structures, with unprecedented capabilities for understanding and manipulating text. This study explores how they can help organizations and decision‐makers navigate crowdsourced solution spaces efficiently and comprehensively. Inspired by theoretical concepts around problem‐solving and innovation search, we conceptualize three related search practices—direct search, cluster exploration and pattern discovery—and illustrate them on 289 crowdsourced ideas for future mobility and energy services. Direct search can assist in identifying solutions that match pressing needs or subproblems. Cluster exploration enables aggregating semantically similar ideas into clusters to identify relevant needs. Pattern discovery synthesizes themes and interrelations to build a holistic understanding of potential solutions. The study contributes to the application of AI‐assisted idea convergence by adding a new perspective beyond filtering out a few promising ideas.

The readiness and acceptance of patients with tuberculosis to use telecare

Background: Tuberculosis (TB) has been a global health burden and a leading infectious killer. The evolving healthcare technology allows telecare services to improve treatment support for TB patients. However, patient readiness and acceptance to use the service still need to be discovered. Objective: To evaluate the readiness and acceptance of TB patients in using telecare services. Methods: A cross-sectional survey involving patients at a respiratory hospital in Surabaya, Indonesia, was conducted using an accidental sampling technique from April to June 2023. A validated questionnaire was developed from the technology readiness index (TRI) and technology acceptance model (TAM) framework. Data were analysed using partial least squares-structural equation modelling (PLS-SEM). Results: A total of 188 respondents participated. Respondents had low to medium-range attitudes towards a readiness to use the telecare service. Nevertheless, the majority of the respondents accepted the idea of telecare service. Optimism and innovativeness were two significant factors influencing patient readiness to use telecare services. Respondents had a positive perception of the perceived ease of use and perceived usefulness of the service. Conclusion: Not all patients were ready to use telecare despite their high acceptance towards the service. However, the positive perception towards the benefits of the service can be the leveraging factor for gradually adopting the service.

Exploring Cloud Computing

Cloud computing has reached maturity since Amazon introduced the pioneering cloud services in 2006. Hong Kong, with its vast daily data processing needs across various sectors, is poised to embrace cloud services extensively, despite a gradual uptake initially. Cloud computing now dominates research agendas in computer science due to its profound implications across multiple computing sectors, particularly in managing big data, where it's indispensable. The establishment of a major cloud R&D centre in Hong Kong by Lenovo in January 2015 underscores this trend. Cloud computing, fulfilling the long-standing vision of computing as a utility, possesses the capability to revolutionize a significant portion of the IT industry. It enhances the attractiveness of software as a service and influences the design and procurement of IT hardware. For developers with innovative ideas for new Internet services, the need for substantial capital investment in hardware deployment or ongoing operational expenses is eliminated. Concerns about overprovisioning, which wastes resources, or under provisioning, which can lead to missed opportunities, are alleviated. Additionally, companies with extensive batch-oriented tasks can achieve results at unprecedented speeds, as the scalability of programs allows for efficient utilization of resources without incurring additional costs. This elasticity of resources, where utilizing 1,000 servers for one hour costs the same as using one server for 1,000 hours, represents a significant departure from traditional IT models.

Entrepreneurship training and assistance for group businesses in Karangploso District, Malang Regency

BUMDes (Village-Owned Enterprises) and KWT (Women's Farmers' Groups) in villages play a crucial role in fostering rural economic growth. Therefore, it is essential to bolster the entrepreneurial spirit among members of these groups. Community service activities conducted in Karangploso District, Malang Regency, aim to enhance the management capacity of BUMDes and KWT through training and mentoring approaches. The training targeted the chairpersons of BUMDes in Bocek Village and the leaders of KWT from all villages in Karangploso District. Training materials covered entrepreneurial motivation, business management, and product marketing. Post-training support was provided through the establishment of a social media group for consultation and discussion on group business activities. Topics included initiating new businesses, digital marketing, and business accounting. Ongoing mentoring activities were facilitated through social media and site visits as necessary. The outcome of this training and mentoring initiative was an increase in entrepreneurial motivation among participants. This heightened motivation translated into proactive identification and pursuit of business opportunities, generation of new product or service ideas, and enhanced participation in developing skills and knowledge related to business management, marketing, and finance.

Experiences of Financial Stress and Supports in Caregivers During Pediatric Hospital Admission.

In Canada and the United States, ∼1 in 5 children live in poverty, contributing to poor health outcomes. Families with children with chronic illness may experience additional financial stress related to hospitalization. This study aimed to capture experiences of financial needs and supports among caregivers with a child admitted to a tertiary care pediatric hospital to inform hospital-based financial services to reduce financial stress in families. We recruited caregivers of children admitted to the general inpatient ward of an academic pediatric center using purposive sampling with no exclusion criteria. Individual, semistructured, in-depth interviews with participants were conducted. Data collected included socio-demographics, financial needs, and experiences with financial supports. Interviews were audio-recorded, transcribed verbatim, coded, and analyzed on NVivo software using a modified-grounded theory approach and summative content analysis. Fifteen caregivers of diverse backgrounds were interviewed, including non-English speakers (n = 4). Three themes and associated subthemes (in parentheses) were identified: (1) financial stress expressed by participants (acute admission-related and chronic financial stress), (2) challenges associated with accessing and utilizing financial supports (caregiver factors, systemic hospital factors, and systemic government factors), and (3) ideas for financial services at the pediatric hospital (services that will provide acute- and chronic financial assistance including education about financial supports and benefits). Our study highlighted acute and chronic financial needs as well as challenges in accessing financial support. Participants were interested in the healthcare system gaining a comprehensive understanding of their financial circumstances and accessing financial services in a hospital setting.

Russian Student Readiness for Professional Service: from Actual to Desired

The phenomenon of service comes into our area of interest when we are talking about the uniqueness of Russia’s social structure and the markers that define it. Service can be included in everyday life through professional activities, therefore we can consider the subject, focusing on its type. The goal of the research is to determine the meaning of professional service, its place in the modern world, as well as the development of methodological guidelines guiding the training session. Achieving the goal would be impossible without relying on the methodology of the social and philosophical analysis, value, activity, and psychological approaches.The following problems that structure the presentation of the material have been solved. 1. The origins of the idea of service and the ways of its development in Russian society are revealed. Retrospectively the transformation of the ministry is considered from the formation of Russian statehood to modernity. 2. The service strategy for any specialist activity is determined. It is argued that the ethics of every profession can be built around the idea of service. 3. The direction of the formation of students’ attitudes towards an acquired profession based on service is proposed. They are: awareness of the importance of labor; assessment of the work role as a goal; developed social responsibility; acceptance of service as one of life’s principles. 4. Meaningful guidelines are outlined in the discussion of possible difficulties, that may arise on the path of professional service. Such changes include: loss of motivation; loss of professionalism value; refusal of a lifelong professional trajectory. The research is exploratory in nature, but the results obtained turn out to be fruitful for the exchange of the first experience of conducting the course “Fundamentals of Russian Statehood”, and later, theoretical and methodological discussion with possible correction of educational material.

ABCD (Asset Based Communities Development): Legalitas dan Pengembangan Potensi Usaha Mikro, Kecil, dan Menengah (UMKM) Telor Asin Desa Pagelaran

The basic idea of community service is based on the problematic situation faced by partners, namely regarding the management of the village's superior potential. Community service activities are carried out in the form of knowledge sharing with an andragogical approach. This research was conducted using the ABCD (Asset Based Communities Development) approach which is a model approach in community development. This development focuses on an inventory of assets in the community that are seen as supporting community empowerment activities. After conducting interviews with informants through purposive sampling techniques and in-depth observations by looking at the potential of Pagelaran village, it was found that potential problems with Micro, Small and Medium Enterprises (MSMEs) processing the largest salted eggs as a home industry that process the greatest potential of Pagelaran village, namely salted eggs which are still managed traditionally and do not have a valid business license. The solution offered based on these potential findings is to make business patents through legality and development of the potential of Salted Egg Micro, Small and Medium Enterprises (MSMEs) in Pagelaran Village.

Driving forces behind service innovation in knowledge-intensive services with different knowledge bases

Purpose The purpose of this paper is to identify and describe the influence of the knowledge base (KB) of the company on driving forces of innovation processes in knowledge-intensive services (KIS) and to compare the level of innovativeness of the final services. Design/methodology/approach The paper investigates through qualitative research 11 KIS organisations with different KB. Findings The research results identified and described the influence of the KB on driving forces of innovations processes and its results in companies with four newly identified KBs (analytical, synthetic, symbolic and compliance). Research limitations/implications Further research, based on a larger number of companies, is needed to confirm the results of this research and to complement the effect of the KB on driving forces of innovation. Practical implications This research can help organisations understand how to develop strategic plans and new ideas for innovative services depending on the KB of the organisation. Social implications The description of successful innovation processes and results in several leading companies presented in the study may help other companies in identifying knowledge-integration practices to improve performance and innovation processes that support multiplicity, productivity and creativity. Originality/value The study systemised the sources of new ideas for innovation in companies with different KB, several driving forces of innovation were identified and how these forces are affected by each KB; lastly, innovation results were compared in companies with different KB.

НАВЧАЛЬНО-ГРАНТОВА ПРОГРАМА EIT JUMPSTARTER ДЛЯ УКРАЇНСЬКИХ ДОСЛІДНИКІВ, НАУКОВЦІВ, СТАРТАПЕРІВ ТА ПІДПРИЄМЦІВ-ІННОВАТОРІВ В УКРАЇНІ

The article examines the educational and grant opportunities of the EIT Jumpstarter Program for Ukrainian researchers, scientists, start-ups and innovative entrepreneurs in their efforts to successfully bring their innovative ideas to market. It was emphasized that the Program is very unique and competitive; participation in it opens the door to European markets and connects the best teams with major industrial partners of the seven EIT communities. The EIT Jumpstarter program provides Ukrainian researchers, scientists, startups, and innovative entrepreneurs with educational and grant tools, such as: training from experienced innovators, professional development, cross-sectoral product/service validation; a grant to cover travel and accommodation, or to develop your project and create your startup; access to the network; a set of entrepreneurial tools to create and implement innovations in a business model; and a chance to win the first prize. The article outlines the thematic areas within which applicants can propose ideas for participation in the Program, such as: "nutrition", "health", "innoenergy", "production", "clean raw materials", "urban mobility", "new European Bauhaus", "digitalization", "rebuild Ukraine". The emphasis is placed on the fact that financial and in-kind support of the Program is available to Ukrainian innovators-entrepreneurs, scientists, graduate students or master's students with a product or service idea. It is demonstrated that the in-kind support consists in the fact that throughout the Program, selected participants are trained by expert coaches and mentors who help them build a viable business model, validate it, and if it is sustainable, strengthen it and bring it to the market; and the financial support is a grant of EUR 10,000 for those participants who successfully complete the training. A significant advantage of the Program is emphasized: its finalists have the opportunity to present their ideas at a large-scale event in Budapest, which makes it possible to attract the attention of potential partners, investors, and grantors to their project. To summarize: the outcome of the EIT Jumpstarter Program for its participants is that they have the prospect of breaking through existing markets in the fields of healthcare, agri-food, raw materials, energy, urban mobility, or manufacturing.

Ecoploring the green gems

Supplementary materials Services Marketing: People Technology Strategy (Eighth Edition) By Pearson, Authored by Wirtz Jochen, Lovelock Christopher, Chatterjee Jayanta, 2017; Service-Marketing: Text and Cases (Second Edition) By Pearson, Authored by Harsh Verma, 2011. Social implications Students will gain an understanding of business models, which has a positive impact on the environment. Learning outcomes This case study intends to help learners understand the concept of segmentation, targeting and positioning (STP) in the case of services. The idea of services is different from that of a product as in services; intangible elements dominate the value creation. By exploring the practical scenarios faced by the protagonist, in this case, readers would enhance their problem-solving abilities in similar situations. Case overview/synopsis Prerna is the founder of Ecoplore, an aggregator cum booking platform for eco-hotels. It onboards hotels only if they are made up of vernacular architecture and maintains at least 33% of greenery on its premises. Listed properties also harvested rainwater, used renewable source of energy, used sustainable options instead of single use plastic, composted organic waste. Most of these properties grow vegetables, fruits and herbs, and the visitors enjoy homemade organic meals. Ecoplore is the only aggregator platform to visit and verify these eco-hotels directly. Ecoplore is an early-stage startup; all customer queries were handled by Prerna, on-call or through a chat box. It included interacting with prospective clients, understanding their requirements, suggesting the most suited options and booking the eco-hotels. Prerna had to spend most of the time interacting with clients. Over time, she comprehended that only a few prospective clients became Ecoplore’s customers, and the conversion rate was low of owing to various reasons like ticket size, clients' age and psychology. Complexity academic level For students: This case is aptly designed for marketing students pursuing Bachelor’s in Business Administration and Master of Business Administration courses to understand and apply STP theory and service marketing concepts. Subject code CCS 3: Entrepreneurship.

Creative Entrepreneurship and the McKinsey 7S Framework: Utilizing a Servant Leadership Style

The origination of business ideas for new products or services occurs through the creative process. For example, an entrepreneur initially has a business idea for a new product or service that begins in mind. However, the idea needs to be successfully and strategically executed to become a sustainable reality. This research provides a variety of examples concerning conceptualizations of creativity that entrepreneurs can tap into further to enhance their creative abilities for business ideation generation. Further highlights include the psychological impediments entrepreneurs must be aware of and avoid that can stall the entrepreneurial process and the business from successfully launching and sustaining life long-term. Lastly, the authors demonstrate the similarities between the McKinsey 7s framework (Peters & Waterman, 2004) and the servant leadership style (Greenleaf, 1977), revealing how adopting a more formidable entrepreneurial approach involves “putting the people first” rather than solely focusing on strategy and complex numbers.

SCAN-BARCODE TRANSACTION GROWTH OF FNB MSMES IN INDONESIA AND MALAYSIA (GROWTH OF MSME FNB SCAN-BARCODE TRANSACTIONS IN INDONESIA AND MALAYSIA)

The advancement of the technology industry is forcing MSMEs (Micro, Small and Medium Enterprises) particularly in the FnB (Food and Beverages) MSME sector to become more familiar with digital financial transaction activities. The need for a payment mechanism that is fast and safe has given rise to new ideas for digital financial transaction services in the form of payment via e-wallet or scan-barcode (QR Code). QR code inside this study refers to the Quick Response Code Indonesian Standard (QRIS) which has been implemented by Bank Indonesia since January 1, 2020 as a means of payment tool for digital transactions nationally and an official QR Code set by the Central Bank of Malaysia. The largest digital payment application that is widely used by Micro, Small and Medium businesses in Indonesia, namely GoPay, Ovo, GPN, Dana, and Shopeepay, while in Malaysia, namely Grabpay, Alipay and Wechatpay. Along with increasing access to technology in digital payments, a new service was developed in the form of a digital wallet as a successor electronic money. This study aims to examine the effect of digital payment instruments on the total daily income transactions of MSMEs, as well as their role in supporting efficient operations and credit scoring. The research method employs a qualitative approach for MSMEs in Indonesia and Malaysia. Additionally, a quantitative approach will be employed, surveying respondents using questionnaires with a Likert scale specifically designed for QR code users. This hypothesis analysis will prove that the transaction growth variable digital payments together have a positive and significant effect on value MSME income contribution. Therefore, this research will find that interest high MSMEs by providing QR Code digital payment options have an impact on increasing efficiency in managing business and making customers feel satisfied.

Юридические кадры на государственной службе в России (период империи)

The article proposes an understanding of the place and role of legal personnel in the public administration of Imperial Russia; talks about their training, tasks of activity and social significance. The Russian experience shows that the ordinary bureaucratic greed, common in the offices (not only) of the courts, and the ideas of personal dignity and honest service, convincingly demonstrated and practically proved by the highest bureaucracy in different historical epochs, coexist equally. Giving power to representatives of the legal service, if there is no requirement to treat the matter responsibly and if there is no threat of applying not so much legal as moral restrictions, is not capable of leading to the result desired by society in the form of effective public administration or courts. On the contrary, it creates and, as you move up the career ladder, rooting the idea of public service solely as a source of personal benefits and acquisitions.

Multifunctionality and Roman Oven-to-Table Wares: Internal Red-Slip Vessels

Examining several hundred samples of internal red-slip vessels from the Roman sites of Musarna, Populonia, Cetamura del Chianti, Gabii, and Pompeii, this article presents a study using morphology, use-wear, and ceramic petrography to consider why this ware was produced for such a long period of time (third century BCE until at least the first century CE) and why it was so widespread in the empire. The article looks at this ware in the context of the other pottery types that were popular at the same time and that were visually similar. Considering the aesthetics of glossy red Roman cooking pans engages with the idea of the ceramic service of matching vessels and allows us to fruitfully explore the possibilities for multifunctionality in object use, bringing us closer to the ancient consumer’s experience in the kitchen and at the table. The study includes more than 50 thin sections and presents the first petrographic examination of any pottery from Musarna or Populonia.1