Humanitarian Supply Chain Research Articles

Exploring the use of artificial intelligence in humanitarian supply chain: empirical evidence using user-generated contents

PurposeThe purpose of this study is to investigate the various challenges of humanitarian supply chains (HSC) and how these challenges can be addressed using artificial intelligence (AI).Design/methodology/approachThis study employs exploratory analysis to identify various issues in HSC and the use cases of AI to address these issues through published literature. Subsequently, we collected tweets from Twitter and posts from LinkedIn using relevant keywords over four months. The collected data were cleaned, analyzed and interpreted to gain insights into users' perspectives on the various issues and use cases of AI in HSC.FindingsThe analysis reveals that various issues of HSC such as logistical challenges, security concerns, health and safety, access constraints, information gaps, coordination and collaboration, cultural sensitivity, funding constraints, climate and environmental factors and ethical dilemmas are predominantly discussed in published literature. Meanwhile, user-generated content reveals different levels of prioritization of these issues and AI attributes and offers AI-based solutions.Research limitations/implicationsThis study is subject to certain limitations, including a restricted data collection period of only four months and the use of just two social media platforms. These limitations could be addressed by conducting a more comprehensive and extended data collection across additional platforms to produce more conclusive findings. Another limitation is the lack of contextual information, which may have provided more specific insights.Originality/valueTo the best of the authors’ knowledge, this is possibly the first paper to explore both published literature and the collective intelligence of social media users to examine AI attributes, the various challenges of HSC and how AI can address these challenges.

Case—Humanitarian Supply Chains and Inventory Management: Planning Medical Supply at the International Committee of the Red Cross

Funding: The ETH project with the ICRC was supported by a Humanitarian Action Challenges (HAC) grant within the joint “Engineering Humanitarian Aid” (EHA) program.

Case Article—Humanitarian Supply Chains and Inventory Management: Planning Medical Supply at the International Committee of the Red Cross

This case is based on an actual project with the International Committee of the Red Cross. The rich context allows instructors to cover important topics in inventory management, supply chain management, and humanitarian logistics at a level appropriate for different student backgrounds. At a foundational level, the case presents opportunities to practice concepts like cycle stock, safety stock, and service level. Technical audiences can appreciate applications of machine learning and optimization for inventory management. Practice-oriented audiences learn about the challenges of applying commercial operations metrics and heuristics like ABC analysis to humanitarian logistics. Realistic data and models are provided. Funding: B. Thakur-Weigold acknowledges funding from the Engineering for Humanitarian Action initiative launched by the ICRC, ETH Zurich, and EPFL. International Committee of the Red Cross (ICRC), Eidgenössische Technische Hochschule (ETH) Zürich, and École Polytechnique Fédérale de Lausanne (EPFL). Supplemental Material: Supplemental materials are available at https://www.informs.org/Publications/Subcribe/Access-Restricted-Materials .

Digital transformation in public-private collaborations: The success of humanitarian supply chain operations

Recent years have seen the extensive use of big data analytics, related technological infrastructure, and machine learning applications for digital transformation. The resource dependency related to data-driven applications elicits public-private collaborations (PPCs) between governments and private or non-government organizations (NGOs) for value creation. Such collaborations are effective for the success of humanitarian supply chain operations (HSCOs), particularly in the event of large-scale disasters. By building on resource dependence theory (RDT), our study explores the links between digital transformation, PPCs, and HSCO success. Using structural equation modeling on data collected from 224 key decision-makers and experts, we found that digital transformation mediates the relationship between private-NGO collaborations and HSCO success while host government support moderates it. Our study thus makes an original contribution to RDT and the emerging domains of contemporary digital and data-driven applications in HSCO. The implications and future research directions arising from this study are also discussed in this research paper.

A systematic review on exploring the influence of Industry 4.0 technologies to enhance supply chain visibility and operational efficiency

This systematic review investigates the implications of Industry 4.0 technologies on supply chain visibility and operational efficiency. The primary aim is to discern the impact of technological integration on contemporary supply chain dynamics. Methods: A comprehensive search strategy identified 65 pertinent studies published between 2015 and 2023. The review adheres to systematic methodologies, employing the Critical Appraisal Skills Programme framework for quality assessment. Data synthesis incorporates qualitative and quantitative analyses to distill key themes and patterns. Results: The review unveils the pivotal role of information visibility in fortifying supply chain outcomes, emphasizing the need for a dual investment strategy encompassing technological solutions and a collaborative organizational culture. Regional variations in supply chain practices, insights from humanitarian supply chains, and the influence of environmental factors on agility broaden the understanding of Industry 4.0 implications. Organizations are urged to adopt a context-specific, adaptive approach, recognizing the significance of intangible assets and tailoring strategies to local contexts for optimal supply chain performance. This systematic review contributes a nuanced understanding of Industry 4.0’s transformative potential in supply chain management, emphasizing the interplay between technology, organizational culture, and regional contexts.

Critical Success Factors to Knowledge Management in Humanitarian Supply Chain

Critical Success Factors to Knowledge Management in Humanitarian Supply Chain

Humanitarian Supply Chain Agility: A Blockchain Integration Perspective

Humanitarian Supply Chain Agility: A Blockchain Integration Perspective

Performance measurement of humanitarian supply chains

Performance measurement of humanitarian supply chains

Sustainable Strategies for Improving Humanitarian Supply Chain Management in the United Nations Using Dynamic Capability Theory

The purpose of the qualitative multiple case study was to explore the strategies some supply chain managers of the United Nations (UN) use to leverage operational efficiencies in the UN humanitarian programs. As a result, communities supporting sustainability and peace or those fostering economic development will be able to respond effectively to humanitarian crises. Moreover, the UN can remain operational and engage in political and conflict-reduction interventions integral to economic and social recovery and sustainability. This study applied the qualitative multiple case study through semi-structured interviews with nine supply chain managers in the United Nations, direct observations, document analysis, and artifacts. The research is grounded in the dynamic capability theory (DCT). The research revealed several strategies that supply chain managers of the UN use to ensure operational efficiencies grouped around three themes: (a) analytical, innovation, and knowledge management strategies; (b) effective supply chain management leadership strategies; and (c) risk management strategies. This study is one of the first to apply generic findings of humanitarian supply chain studies to the United Nations, the global organization with diverse mandates that continuously strives to achieve efficiencies required by donors providing financial support, thus remaining operational. The study’s results could help leaders in the various humanitarian organizations who operate in vulnerable environments and under strict scrutiny from donors to deliver their aid programs most efficiently by understanding dynamic capabilities. Previous studies indicate the lack of strategic frameworks applicable to the United Nations that could improve decision-making at the strategic, tactical, and operational levels, facilitate collaboration among supply chain stakeholders, and reduce the costs of the operational performance of the supply chain system in the UN.

Supply chain agility in humanitarian organisations: examining the role of self-organisation, information integration and adaptability in South Sudan

PurposeThe purpose of this paper is to propose and validate a theoretical model to investigate the relationship between self-organisation, information integration, adaptability and supply chain agility in humanitarian organisations.Design/methodology/approachA theoretical model was developed from extant studies and assessed through a structured questionnaire survey of 86 humanitarian organisations operating in South Sudan. The data were analysed using partial least square structural equation modelling.FindingsThe study found that self-organisation has a discernible positive influence on supply chain agility not only directly but also indirectly through adaptability. Further, information integration does not significantly influence supply chain agility directly but is fully mediated by adaptability. Together, the antecedent variables account for 53.9% variance in supply chain agility.Research limitations/implicationsThis study contributes to providing an empirical understanding of a humanitarian supply chain as a complex adaptive system and hence the need to incorporate self-organising and adaptive dimensions in supply chain management practice. Furthermore, it confirms the centrality of the complex adaptive system feature of adaptability when building supply chain agility through self-organisation and information integration.Practical implicationsThe findings provide a firm ground for managerial decisions on investment in self-organisation and information integration dimensions so as to enhance adaptability and improve supply chain agility in humanitarian organisations.Originality/valueThis study is distinctive in the sense that it uses the complex adaptive system variables to empirically validate the relationships between self-organisation, information integration, adaptability and supply chain agility in humanitarian organisations in the world’s youngest developing economy with a long history of conflict and humanitarian intervention. The mediating influence of adaptability examined in this study is also novel.

Leveraging technology in humanitarian supply chains: impacts on collaboration, agility and sustainable outcomes

Purpose This study aims to understand the role of technology adoption (TA) in improving the efficiency and environmental sustainability (ENS) of humanitarian supply chains through collaboration and supply chain agility. This study made an attempt to explore how technological resources can be used strategically to achieve operational efficiency and contribute to sustainable humanitarian logistics. Design/methodology/approach The data collected from 274 respondents involved in humanitarian logistics is analyzed using the confirmatory factor analysis and the Partial Least Squares Structural Equation Modeling. These respondents include logistics managers, coordinators as well as other relevant personnel from different non-governmental organizations, international aid agencies and relief operations. Findings The results of this study show that TA plays a critical role in improving both collaboration and supply chain agility in humanitarian operations. It is evidenced that both collaboration and agility significantly moderate the relationship between TA and supply chain outcomes, respectively, improving the effectiveness and ENS of aid delivery. In particular, technology-facilitated collaboration and agility cut down operational costs, reduce the response time and minimize the environmental impact. Originality/value This study extends the application of dynamic capabilities view in humanitarian operations and supply chain and elaborates on how technological capability improves humanitarian supply chain performance. This study also highlights the mediation role of agility and collaboration to achieve aid delivery efficiency and ENS.

Social media and inclusive humanitarian intervention: the case of Cyclone Idai in Chimanimani district, Zimbabwe

Purpose The world-over, it is evident that, numbers and frequency of natural disasters have increased tremendously. The effects have given birth to a worldwide, all-inclusive humanitarian response and preparedness. In Zimbabwe, Cyclone Idai has ushered in the exploitation of various social media platforms by humanitarian organisations as a way of reaching out to the wider population on critical issues pertaining to the devastating effects of the cyclone. This study herein, aims to interrogate the efficacy of various social media platforms that were exploited by various humanitarian organisation involved in the Cyclone Idai humanitarian response. The various social media platforms are interrogated to establish their contribution to inclusivity or lack of it in relaying humanitarian interventions. Design/methodology/approach A mixed-method approach was used to conduct the research. Quantitative and qualitative methods were applied to gather the data. Quantitative data was collected using questionnaires with Likert scales and other closed questions provided. These were administered to representatives from the government, United Nations, donors, non-governmental organisations (NGOs), and members of the community. On the contrary, qualitative data was gathered from members of the community and humanitarian organisations through open-ended responses provided from interviews. Quantitative data was collected from a total of 384 stakeholder representatives who were randomly selected from Chimanimani district of Manicaland province. In addition, 12 interview participants were purposively selected to complement the research tools listed above. Findings The study findings show that social media platforms to a greater extent are effective tools for creating inclusive humanitarian response. The study findings reveal that social media has a significant positive influence on inclusive humanitarian response, with a 5% level of significance. These quantitative results agree with results obtained from interviewed participants. Managers of NGOs, community-based groups, government agencies and churches engaged in managing rescue, relief and humanitarian aid are supposed to access the study's findings in the future, and may find the results resourceful. Research limitations/implications This study's generalisability to other districts and countries is constrained because it was conducted in the setting of the Chimanimani district. Future research can therefore be expanded to other Zimbabwean areas as well as to other countries in the Southern African region and beyond. Practical implications Humanitarian supply chain managers engaged in managing rescue, relief and humanitarian aid are proposed as having access to the study's findings in the future as they may find them useful. Originality/value This study contributes to the literature by providing insights that can improve information flow. This can be achieved by including different stakeholders in decision-making through the use of social media during disaster preparedness and response processes and helping them to better prepare for and respond to future disasters.

Humanitarian supply chain resilience: does organizational flexibility matter?

PurposeThe COVID-19 epidemic caused significant disruptions to numerous supply chains. In order to enhance the resilience of supply chains, Collaboration (CO), Information Alignment (IA), and Big Data Analytics Capability (BDAC) have emerged as contemporary strategies within the humanitarian context. This study was conducted to explore the mechanism via which the effect of BDAC, IA and CO on Humanitarian Supply Chain Resilience (HSCR) in the humanitarian space could be optimized through Organizational Flexibility (OF).Design/methodology/approachA model of six hypotheses was developed based on the Organizational Information Processing Theory (OIPT). Data from 127 supply chain managers in humanitarian organizations were used to test the hypotheses. The analysis employed both descriptive and inferential statistics using SPSS version 26 and Smart-PLS version 3.FindingsThe study revealed that BDAC, IA, and CO individually influence supply chain resilience in the humanitarian setting while OF did not moderate the relationship between BDAC, IA, CO, and HSCR.Practical implicationsIt is essential that humanitarian stakeholders prioritize factors that could increase supply chain resilience by employing contemporary BDA technologies, effective information flow, and collaborative strategies to set up a robust humanitarian SC system that could help lessen the impact of disasters.Originality/valueThis presents interesting insights that advance theoretical debates on how CO, IA, and BDAC under varying levels of OF could influence SCR in the humanitarian context. The paper further offers some useful guidance to managers in relief organizations who desire to build resilient supply chains by leveraging BDAC, collaboration and information alignment. Finally, the paper may also provoke future humanitarian scholars to replicate the study using different approaches.

Standardising job descriptions in the humanitarian supply chain: A text mining approach for recruitment process.

Uncertainty and complexity have increased in recent decades, posing new challenges to humanitarian organisations. This study investigates whether using standard terminology in Human Resource Management processes can support the Humanitarian supply chain in attracting and maintaining highly skilled operators. We exploit text mining to compare job vacancies on ReliefWeb, the reference platform for humanitarian job seekers, and ESCO, the European Classification of Skills, Competencies, and Occupations. We measure the level of alignment in these two resources, providing quantitative evidence about terminology standardisation in job descriptions for supporting HR operators in the Humanitarian field. The most in-demand skills, besides languages, relate to resource management and economics and finance for capital management. Our results show that job vacancies for managerial and financial profiles are relatively more in line with the European database than those for technical profiles. However, the peculiarities of the humanitarian sector and the lack of standardisation are still a barrier to achieving the desired level of coherence with humanitarian policies.

Strategies for Humanitarian Logistics and Supply Chain in Organizational Contexts: Pre- and Post-Disaster Management Perspectives

Every organization typically comprises various internal components, including regional branches, operations centers/field offices, major transportation hubs, and operational units, among others, housing a population susceptible to disaster impacts. Moreover, organizations often possess resources such as staff, various vehicles, and medical facilities, which can mitigate human casualties and address needs across affected areas. However, despite the importance of managing disasters within organizational networks, there remains a research gap in the development of mathematical models for such scenarios, specifically incorporating operations centers/field offices and external stakeholders as relief centers. Addressing this gap, this study examines an optimization model for both before and after disaster planning in a humanitarian supply chain and logistical framework within an organization. The affected areas are defined as regional branches, operational units, major transportation hubs, operations centers/field offices, external stakeholders, and medical facilities. A mixed-integer nonlinear model is formulated to minimize overall costs, considering factors such as penalty costs for untreated injuries and demand, delays in rescue and relief item distribution operations, and waiting costs for the injured in emergency medical vehicles and air ambulances. The model is implemented using GAMS software 47.1.0 for various test problems across different scales, with the Grasshopper Optimization Algorithm proposed for larger-scale scenarios. Numerical examples are provided to show the effectiveness and feasibility of the proposed model and to validate the metaheuristic approach. Sensitivity analysis is conducted to assess the model’s performance under different conditions, and key managerial insights and implications are discussed.

A blockchain technology for improving financial flows in humanitarian supply chains: benefits and challenges

Purpose This study aims to determine how the applications of blockchain technology (BT) can play a crucial role in managing financial flows in the humanitarian supply chain (HSC) and what benefits and challenges are associated with BT in a humanitarian setting. Design/methodology/approach The present study used a qualitative research approach, incorporating a systematic literature review and conducting semi-structured interviews with 12 experts in the fields of humanitarian operations, supply chain management, fintech and information technology. Findings The findings show that the humanitarian sector has the potential to reap significant benefits from BT, including secure data exchange, efficient SCM, streamlined donor financing, cost-effective financial transactions, smooth digital cash flow management and the facilitation of cash programs and crowdfunding. Despite the promising prospects, this study also illuminated various challenges associated with the application of BT in the HSC. Key challenges identified include scalability issues, high cost and resource requirements, lack of network reliability, data privacy, supply chain integration, knowledge and training gaps, regulatory frameworks and ethical considerations. Moreover, the study highlighted the importance of implementing mitigation strategies to address the challenges effectively. Research limitations/implications The present study is confined to exploring the benefits, challenges and corresponding mitigation strategies. The research uses a semi-structured interview method as the primary research approach. Originality/value This study adds to the existing body of knowledge concerning BT and HSC by explaining the pivotal role of BT in improving the financial flow within HSC. Moreover, it addresses a notable research gap, as there is a scarcity of studies that holistically cover the expert perspectives on benefits, challenges and strategies related to blockchain applications for effective financial flows within humanitarian settings. Consequently, this study seeks to bridge this knowledge gap and provide valuable insights into this critical area.

Identification of Key Drivers for Performance Measurement in Sustainable Humanitarian Relief Logistics: An Integrated Fuzzy Delphi-DEMATEL Approach

Sustainable humanitarian relief logistics (SHRL) is gaining attention due to increased disasters, unpredictable demand, large volumes, high delivery stakes, and limited resources, evaluated through adaptable performance drivers. This study presents a novel hybrid framework for SHRL, combining the Fuzzy Delphi Method (FDM) and Fuzzy Decision-Making Trial and Evaluation Laboratory (FDEMATEL). Initially, FDM is utilized to reach a consensus among experts concerning key performance indicators (KPIs) for humanitarian logistics and supply chains. By incorporating the inherent uncertainty and vagueness in expert judgments, FDM refines the list of key performance indicators that reflect the real-life conditions and constraints in disaster operations. Finally, the fuzzy DEMATEL approach was used to analyze the interrelationships among factors, identifying cause-and-effect behavior and ranking them, forming a robust theoretical framework. Based on the acquired results, the KPIs attached to the Quality (P1) aspect of the proposed framework have gained significant importance and are the main cause in a cause-and-effect relationship which impacts and is helpful to improve the performance of humanitarian organizations in all phases of disaster management. The KPIs prompt delivery (D1), and delivery accuracy (D2) are more significant, while capacity building and training (D19) and delivery compliance (D15) are least significant in SHRL scenarios. This research is expected to support humanitarian organizations in enhancing their capabilities, thereby improving the effectiveness and efficiency of aid delivery in disaster-stricken areas.

Enhancing AAA capabilities in humanitarian supply chains through 4PL adoption

PurposeThis paper aims to explore the impact of fourth-party logistics (4PL) adoption on the agility, adaptability and alignment (AAA) capabilities within humanitarian supply chains (HSCs).Design/methodology/approachSemi-structured interviews with individuals from a large non-government organisation were combined with secondary data to assess the influence of 4PL adoption on AAA capabilities in HSCs.FindingsThe results indicate that HSCs exhibit some of the AAA antecedents but not all are fully realised. While 4PL positively affects the AAA capabilities of HSCs, its adoption faces challenges such as the funding environment, data security/confidentiality and alignment with humanitarian principles. The study suggests an AAA antecedent realignment, positioning alignment as a precursor to agility and adaptability. It also identifies three core antecedents in HSCs: flexibility, speed and environmental uncertainty.Practical implicationsThe study shows the positive impact 4PL adoption can have on the AAA capabilities of HSCs. The findings have practical relevance for those wishing to optimise HSC performance through 4PL adoption, by identifying the inhibiting factors to its adoption as well as strategies to address them.Originality/valueThis research empirically explores 4PL’s impact on AAA capabilities in HSCs, highlighting the facilitating and hindering factors of 4PL adoption in this environment as well as endorsing a realignment of AAA antecedents. It also contributes to the growing research on SC operations in volatile settings.

Integrated relief pre-positioning and procurement planning considering non-governmental organizations support and perishable relief items in a humanitarian supply chain network

The escalating frequency and severity of disasters on a global scale have sparked inquiries into the efficacy of current disaster planning strategies in various scenarios. Despite the pivotal role of humanitarian supply chain planning in aiding impacted populations, much of the existing research is grounded in simplistic assumptions that limit their practicality. Addressing this gap, our proposed bi-objective model aligns response time and total cost, while also accommodating the collaboration between non-governmental organizations and governmental organizations to mirror real-world intricacies. This study comprehensively delves into various logistics aspects, encompassing pre- and post-disaster phases, including location, allocation, supplier selection, fleet size, supply contract, inventory, distribution, and transportation. This multifaceted approach enhances the model's suitability for managing genuine real-world emergencies. To mitigate disruption risks and unforeseen events, the model introduces pre-positioning, quantity flexibility contract, backup suppliers, and a multi-sourcing policy, thus enhancing the resilience and reliability of the logistics network. We present solutions for diverse scenarios through a scaled weighted sum method, while tackling uncertainty via a heuristic approach known as the backward scenario reduction method. Furthermore, to manage large-scale problems within an acceptable time frame, we propose an advanced hybrid algorithm. This algorithm synergizes a parallel differential evolution framework with reinforcement learning-enhanced local search mechanisms, aiming to improve both computational efficiency and solution accuracy. Finally, we validate the model's applicability through a real case study focusing on a flood scenario in Iran.

Coupling simulation and machine learning for predictive analytics in supply chain management

Predictive analytics is the approach to business analytics that answers the question of what might happen in the future. Although predictive information is critical for making forward-looking decisions, traditional approaches struggle to cope with the increasing uncertainty and complexity that characterise modern supply chains. Simulation is limited by insufficient timeliness, while machine learning is constrained by poor interpretability and data scarcity. Inspired by the complementary nature of simulation and machine learning, an integrated predictive analytics approach is proposed and applied to a humanitarian supply chain. By coupling simulation and machine learning, predictive models can be developed with limited historical data, and pre-crisis performance assessment can be performed to facilitate timely and informed decisions. The proposed approach enables managers to gain valuable insights into the complex evolution of the uncertain future, which also opens up the possibility of further integration with optimisation and digital twins.